Elliott House

81 Walkers Heath Road, Kings Norton, Birmingham B38 0AN
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9.9 24 Reviews
  • Elliott House, Birmingham
Elliot House provides specialist dementia care in Birmingham. The home offers a safe, relaxing and stimulating environment for all residents.

The dedicated staff work to a person centred approach, supporting the unique needs and wishes of each and every resident in a respectful and empathic manner.

The home offers a wide range of activities that residents can participate in daily.

The chef prepares meals daily from fresh and caters to diverse dietary requirements and preferences of the residents.

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Care Provided by Elliott House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Down Syndrome
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Hancox (Manager)
  • Admission Criteria
    • The service does not take new admission's on Friday, this is mainly due to not having the ability to register people with a GP.
    • Ages 60+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Elliott House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £950
    • Self-Funded Residential Dementia Care £1,021 – £1,021
    • RESPITE Self-Funded Residential Care £950 – £950
    • RESPITE Self-Funded Residential Dementia Care £1,021 – £1,021

  • This is very competitive fee for the local market.
  • (these prices are only a guideline, please contact Elliott House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Elliott House is open for Visitors. 1pm-2pm & 5pm-6pm are protected meal times so please make your visiting arrangements around these times.


  • Parking

  • The home has a large carpark with allocated disability parking.


Elliott House Reviews (24)

Total of 24, showing 21-24
9.9

Elliott House has a Review Score of 9.9 (9.871) out of 10, based on 22 reviews in the last 2 years. Over all time Elliott House has 24 reviews.

Overall Experience

  • 20
  • 3
  • 1
  • 0
  • 0

Date Published

24
0
5
22
2

Review from Sue R (Daughter of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Elliott House for a couple of years now and we are more than happy with the care she receives there. All of the staff are lovely and seem to take pride in the work that they do.
My mum has been given a new lease of life there, she's happy and well looked after. She's always telling
us about the activities that she does and enjoys and the treats she has. She loves the pampering sessions and the high teas especially.
As a family, we are relieved that Mum is safe and well cared for. Thank you to all the amazing staff who put in so much care and warmth.

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Review from Denise B (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom who has dementia has been with Elliott House since October 2021. We have nothing but praise for all the staff and the outstanding care that is given to Mom. They are all friendly, caring, welcoming and treat all the residents with compassion and dignity. Her room is excellent, kept spotless,
with some of her own possessions. The home itself is bright, airy andwell-maintainedd. Activities are carried out daily including tai chi, Zumba, art, crafts, quiz and bingo. It wasn't an easy decision to place Mom in care, she had been in her home for over seventy years, we had looked round a number of homes, but something about Elliott House was right from the moment we were greeted at the front door and once inside it had the feeling of home. Highly recommend.

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Review from M B (Daughter of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother, who has Dementia, was a resident at Elliott House from July 2018 - December 2018. She was taken to the home after it was found she could not live independently anymore and was placed at Elliott House as emergency respite care. During the period her decline was quite rapid, in disorientation,
depression, severe weight loss (she came in at 52kg and left weighing 42kg), two serious bouts of Pneumonia and the boiler had broken which resulted in her being in a cold bedroom as well as the overall, constant changing space around my mum and other residents - the home was having serious renovations which meant there was no outdoor space for residents. The carers work hard but overall we had a negative and traumatic experience. Thankfully she has settled somewhere else and is happier. We were naive when looking for a care home, we were told by management if we move her - she could get worse but that was not the case.

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Review from Donna B (Friend of Resident) published on 12 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my ex-partners mother in here tonight and was highly impressed.The home has a lovely homely feeling and very welcoming, the staff are lovely. I have visited lots of care homes in Birmingham and this one is outstanding I would highly recommend.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Elliott House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Elliott House is calculated as follows: ( (231 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 263 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elliott House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Karen

Karen Hancox

Job Title: Regional Manager

Joined: 2017

My passion is dementia care and supporting people to live a fuller life while living with dementia.


I have 15 years of experience in care home Management


My qualifications are:


- Registered Managers Award level 4
- CMI Level 5 Extended Diploma in Management and Leadership.
- Train the trainer.
- Diploma in dementia care matters.


I am happy to spend time with people to explain and show the services provided at Elliott House.


Ruth

Ruth Jones

Job Title: Administrator

Joined: 2017

I have worked at Elliott House since it opened, starting with the care team and then moving to administration 5 years ago.
I am always on hand to support the families with any concerns or enquiries.


I have an NVQ level 3 in business administration, I love my role and have supported the manager for continued improvement.