Astbury Manor Care Home - Avery Healthcare has a Review Score of 9.3 (9.318) out of 10, based on 8 reviews in the last 2 years. Over all time Astbury Manor Care Home - Avery Healthcare has 55 reviews.
Review from Jane O (Daughter of Resident) published on 22 August 2024
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Reply from Lisa White, Customer Service Manager at Astbury Manor Care Home - Avery Healthcare
Thank you so much for your lovely review of our beautiful home, we are so pleased mum is so settled and thriving from all the care she is receiving and that you are getting the advice and support you need. We will pass your comments on to the whole team.
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Review from Kim L (Daughter of Resident) published on 21 August 2024
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Reply from Sue Ruff, Customer Service Manager at Astbury Manor Care Home - Avery Healthcare
Thank you very much for your lovey 5 star review. So glad Mum has settled into the home and we are able to meet all her needs. She is a pleasure to have here and so glad you are both happy. I will inform all of the team.
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Review from Tracy C (Daughter of Resident) published on 14 August 2024
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Reply from Lisa White, Customer Service Manager at Astbury Manor Care Home - Avery Healthcare
Thank you very much for your lovely review, We are so glad Mum has settled in so well and enjoying the activities and food, it is a pleasure to support Mum. I will pass your lovely comments on to the whole team.
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Review from Mairéad C (Granddaughter of Resident) published on 14 August 2024
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Reply from Lisa White, Customer Service Manager at Astbury Manor Care Home - Avery Healthcare
Thank you so much for your lovely review of our home. I am so glad Nan has settled in nicely. I will pass your lovely comments on to our whole team.
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Review from C B (Resident) assisted by family/friend published on 26 February 2024
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Reply from Lisa white, Customer Service Manager at Astbury Manor Care Home - Avery Healthcare
Thank you very much for your lovely review.
We look forward to seeing you both soon.
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Review from Yvonne T (Daughter of Resident) published on 20 September 2023
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Reply from Sue Ruff, Customer Service Manager at Astbury Manor Care Home - Avery Healthcare
Thank you so much for your valued feedback.
We are so pleased your mum has settled with us so well and enjoying her new home.
The team here at Astbury Manor are all part of one family and support our residents and relatives every step of the way.
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Review from Diana J (Daughter of Resident) published on 7 June 2023
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Reply from Sue Ruff, Customer Service Manager at Astbury Manor Care Home - Avery Healthcare
Thank you so much for your 5 star review. We are so pleased that you and your mother are happy with our service.
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Review from S B (Stepmother of Resident) published on 31 May 2023
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Reply from sue Ruff, Customer Service Manager at Astbury Manor Care Home - Avery Healthcare
Thank you so much for your review of our beautiful home, we are delighted to hear you are happy with the care your step mother is receiving and we will pass your comments on to the whole team.
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Review from Edward H (Son of Resident) published on 17 March 2023
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Reply from Rachel Aran, Marketing Administrator at Astbury Manor Care Home - Avery Healthcare
Thank you for taking the time to review Astbury Manor Care Home in Bracknell and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is also nice to hear that she enjoys the daily activities and trips out provided by our talented well-being team and that she is never alone. Thank you for your heartfelt feedback. Best wishes.
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Review from Tina H (Daughter of Resident) published on 27 February 2023
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Reply from Rachel Aran, Marketing Administrator at Astbury Manor Care Home - Avery Healthcare
Thank you for taking the time to review Astbury Manor Care Home in Bracknell. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your mother living with us as part of our loving care community and we are glad that you feel well-informed with regards to all aspects of her care. Best wishes, Rachel.
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Review from Lana C (Granddaughter of Resident) published on 21 December 2022
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Reply from Rachel Aran, Marketing Administrator at Astbury Manor Care Home - Avery Healthcare
Thank you for taking the time to review Astbury Manor Care Home in Bracknell. We are delighted to hear that your grandma enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. We would be happy to welcome her back at any time, should the need arise. Best wishes, Rachel.
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Review from S E (Wife of Resident) published on 28 November 2022
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Reply from Rachel Aran, Marketing Administrator at Astbury Manor Care Home - Avery Healthcare
Thank you for taking the time to review Astbury Manor Care Home in Bracknell. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. We would like to reassure you that any changes with your loved one will be communicated immediately via telephone. We look forward to seeing you on your next visit.
Best wishes,
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Review from Gillian C (Daughter of Resident) published on 17 November 2022
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Reply from Rachel Aran, Marketing Administrator at Astbury Manor Care Home - Avery Healthcare
Thank you for taking the time to review Astbury Manor Care Home in Bracknell and for your amazing 5-star rating. We are delighted that your mum enjoyed her respite stay with us and decided to become a permanent member of our loving care community. It is lovely to hear that she has soon settled into her new surroundings and is enjoying the choice of tasty meals provided daily by our talented culinary team. Thank you for your kind words, I will be sure to pass them on to the rest of the staff team, Best wishes, Rachel.
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Review from B H (Respite Resident) assisted by family/friend published on 21 September 2022
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Reply from Rachel Aran, Marketing Administrator at Astbury Manor Care Home - Avery Healthcare
Thank you for taking the time to review Astbury Manor Care Home in Bracknell. We are delighted to hear that you enjoyed your respite stay with us. Your kind words about our community are truly invaluable to us and we look forward to welcoming you back at any time. Best wishes, Rachel.
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Review from G D (Son of Resident) published on 27 June 2022
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Reply from Rachel Aran, Marketing Administrator at Astbury Manor Care Home - Avery Healthcare
Thank you for taking the time to review Astbury Manor Care Home Bracknell. We are delighted to hear how happy you are with our home and the exceptional level of care provided by the staff team on a daily basis, giving you and your family the peace of mind you deserve. It is a true pleasure to have your father living with us in the loving care community that we create. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.
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Review from A R (Wife of Resident) published on 20 June 2022
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Reply from Evelyn Repkovas, Home Manager at Astbury Manor Care Home - Avery Healthcare
Thank you for taking the time to review Astbury Manor Care Home in Bracknell. We welcome all feedback, and we will certainly take on board your comments regarding the housekeeping. I would like to confirm a meeting has been held to discuss your concerns. We have also notified the kitchen staff that your husband would prefer to be served smaller portions and they will confirm with him what time he prefers to eat his supper. We are more than happy to hold a meeting with yourself and your husband to discuss any likes, dislikes and preferences. Best wishes.
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Review from Jacqueline E (Daughter of Resident) published on 30 May 2022
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Reply from Rachel Aran, Marketing Administrator at Astbury Manor Care Home - Avery Healthcare
Thank you for taking the time to review Astbury Manor Care Home in Bracknell. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your Dad soon settled into the loving care community that we create, giving you and your family the peace of mind you deserve. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.
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Review from Dinah F (Daughter of Resident) published on 23 December 2021
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Reply from Evelyn Repkovas, Home Manager at Astbury Manor Care Home - Avery Healthcare
Thank you for sharing mum’s experience with her recent stay with us at Astbury Manor. It’s very thoughtful of you to give all these beautiful comments. It was a pleasure to provide person-centred care that met her needs and it was precious to hear how happy she was to move rooms for her to be able to go out as and when she wishes. It was a joy to spend a month with your mum. All the team at Astbury are very happy to hear how she enjoyed her stay. Best wishes.
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Review from Dee (Daughter of Resident) published on 17 November 2021
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Reply from Ryan Farrelly, Marketing Assistant at Astbury Manor Care Home - Avery Healthcare
Thank you for taking the time to review Astbury Manor Care Home. We are delighted to hear such kind words about our staff and I will be sure to pass on the positive feedback to the rest of the team. Best Wishes, Ryan.
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Review from Jill M (Daughter of Resident) published on 3 November 2021
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Reply from Ryan Farrelly, Marketing Assistant at Astbury Manor Care Home - Avery Healthcare
Thank you for taking the time to review Astbury Manor Care Home and for your amazing 5-star ratings. We are delighted to hear that your father thoroughly enjoyed his respite stay with us. It was a true pleasure to have him stay with us, and he would be more than welcome to join our community on a permanent basis should he make this decision in the near future. We highly appreciate your kind words about our dedicated staff team, and I will be sure to pass on the positive feedback to the rest of the team. Best wishes, Ryan.
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The Review Score of 9.3 (9.318) out of 10 for Astbury Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.903 for Astbury Manor Care Home - Avery Healthcare is calculated as follows: ( (84 Excellents x 5) + (9 Goods x 4) ) ÷ 93 Ratings = 4.903
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.415 Points relating to the number of positive Reviews for Astbury Manor Care Home - Avery Healthcare is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 8 Positive Reviews ÷ 13 = 0.615
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Aug 2018
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Job Title: Home Manager
Joined: 2021
Home Manager
Caring and considerate manager with over 20 years experience in the care sector.
Evelyn has an open door policy and welcomes Residents, relatives and visitors.
Job Title: Deputy Manager
Joined: 2023
I started my career in health and social care around 25 years ago. I have worked in the acute medical wards within the hospitals. My passion is medical and elderly care. I have worked with young adults with learning disabilities in the community and love to care and support others. I love to listen to peoples life stories and enjoy seeing someone’s life fulfilled. I have sons who are 21 and 23 and 2 dogs who are pups that keep me busy when I am not at work.
Job Title: Administrator
Joined: 2019
I have been an administrator for a retail company for 26 years before starting at Astbury Manor 4.5 years ago, I find AM a wonderful environment to work in and my job role is so rewarding.
I have 2 shihpoos called Woody and Buddy who I enjoy walking, I am also blessed to have 2 wonderful grandchildren Olivia and Luca who I love making memories.
Job Title: Well being co-ordinator
Joined: 2021
I have been married for 41 years. And have 2 children and six grandchildren.
Also, I have 2 Yorkshire terriers Daisy and Ivy who keep me very busy at home, but I wouldn’t be without them.
I have a few hobbies which are knitting, Gardening and anything arty and I love to organize events for our home and seeing them materialize.
I have worked in care for 6 years and love my role as a wellbeing and Activity Coordinator nothing gives me great pleasure than seeing our Residents happy.
My dislikes are being cold and the winter months .other than all is well.