Glenabbey Manor

93-97 Church Road, Glengormley, Newtownabbey BT36 6HG
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9.6 60 Reviews
  • Glenabbey Manor, Newtownabbey
Ideally situated, just 15 minutes drive from Belfast and set in the heart of an already established residential community, Glenabbey Manor is a friendly and welcoming care home with provision for up to 76 residents.

As a modern retirement facility, Glenabbey Manor has been purpose-built to meet the needs of older people, offering an exceptionally high standard of interior decoration and accessibility.

Glenabbey Manor provides a full spectrum of care options for residents, ranging from social care to more complex nursing needs, as well as specialist provision for those living with dementia. Residents are able to enjoy as much of an independent lifestyle as possible, with staff always on hand to provide support with individuals' daily care needs.

Accommodation at Glenabbey is both spacious and comfortable, with each attractive and individually decorated bedroom furnished to a high standard, as well as including a flat screen television and an ensuite shower room.

Superb views from Glenabbey extend towards Cavehill, Belfast, Lough and the County Down coastline. Residents enjoy a choice of separate social lounges and dining rooms - all of which maintain the same level of quality and comfort as the rest of the building.

To the exterior residents and visitors can enjoy the sun on one of the two dedicated, restful patio areas.

The staff at Glenabbey pride themselves on providing the very best in compassionate, professional care for each individual - delivering a person centred approach to all aspects of daily living, with an emphasis on both respect and dignity.

Glenabbey Manor delivers the very best in modern residential and nursing care in an enabling and supportive environment. A dedicated team of experienced staff and managers are on hand 24-hours a day to offer sensitive, considerate and personalised support for residents’ needs.

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Care Provided by Glenabbey Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Liza Lorimer (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Glenabbey Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £800
  • (these prices are only a guideline, please contact Glenabbey Manor to find out the exact price for your requirements)

Facilities

  • Gardens

Glenabbey Manor Reviews (60)

Total of 60, showing 1-20
9.6

Glenabbey Manor has a Review Score of 9.6 (9.645) out of 10, based on 18 reviews in the last 2 years. Over all time Glenabbey Manor has 60 reviews.

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Review from W F (Daughter-in-law of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Glenabbey Manor since August 2024 and we have been more than happy with the level of care and attention she has received. Everyone works very hard but always has time to chat and is always helpful and friendly. The home itself is bright, airy and spotless.

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Review from Catherine N (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor ratio of care staff. In the evening it could be there were no staff around.
My mother didn't receive enough care, for example cleaning her teeth and making sure she drank enough liquids resulting in the family having to check these basics. My mother eventually fell and had to leave after the
fall, surgery. Wasn't able to go back. No follow-up or concern was shown by the staff.
It's a beautiful building, with great views. Felt it lacked great care, which is fundamental.

Reply from Liza Lorimer, Home Manager at Glenabbey Manor

We thank you for your feedback. We take all concerns very seriously and are committed to providing the highest level of care. While we respectfully disagree with some aspects of your review, we appreciate you bringing these matters to our attention. We have received your complaint and will be investigating the situation further to ensure that all standards of care are being met. Your input is valuable in helping us continuously improve our services.


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Review from Ruth S (Sister of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff. Great help.
Lovely place. Very clean and caring.
20/10.

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Review from Roberta M (Daughter of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider. My mum is happy and content.

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Review from T M (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Glenabbey Manor for only a few months but I have been so impressed with our experience so far. Despite being extremely anxious at the move to residential care, the wonderful staff knew exactly how to reassure both Mum and myself and helped her settle in better than I could have
anticipated. She is happier now than she has been in years and I no longer have the fear and worry for Mum's safety that was constant when she was living alone. I can't praise Glanabbey Manor staff enough.

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Review from Brian G (Brother of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and pleasant staff. Very clean.
My sister seems happy with everyone.

Reply from Liza Lorimer, Home Manager at Glenabbey Manor

Thank you for your kind review. We are delighted that you and your sister are happy with the care in Glenabbey.
The staff team will be delighted with your positive review.


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Review from H M (Niece of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is warm and welcoming and the staff are always friendly and helpful. We are grateful to everyone that our relative has settled into the life of the home.

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Review from A M (Niece of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has settled into Glenabbey Manor. Staff are always friendly and helpful. Thank you to all concerned.

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Review from Alison J (Sister-in-law of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very accomodating and helpful.
Treated with respect and kindness.

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Review from Julia W (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care Mum has received at Glenabbey Manor. It has put our minds at rest to know she is safe and being well looked after. Thank you.

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Review from O B (Grandson of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor provides exceptional support and comfort for its residents. The staff is compassionate, attentive and skilled fostering a warm, welcoming environment. The facility is impeccably maintained, offering a safe and clean space for residents. Activities are diverse and engaging. Overall, Glenabbey
Manor excels in delivering top-notch care, creating a nurturing atmosphere that promotes well-being and happiness among its residents.

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Review from C B (Grandson of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny has been here since 4th December 2023.
From my experience, the care provided for her has been positive and I hope this will continue to exist and progress into the new year.

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Review from Catherine T (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family could not be happier with Glenabbey. Our mother was a resident in this facility for over six months. There is a lovely busy atmosphere when you enter. The staff work extremely hard. The staff and management team have kept us informed of everything and also feedback on everything you need
to know. The food looks and smells delicious but most striking is the cleanliness of Glenabbey. It is a modern unit and it is spotless. We have visited at all times, day and night and it is always immaculate but the real stars are management and staff.

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Review from Billy A (Son of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very pleased with the home and my father's care. Also, the staff are great and always helpful.

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Review from D G (Son of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, attentive, efficient staff. Mother couldn't be cared for any better.
Glenabbey Manor is a lovely bright clean home. As a family, we are very pleased.

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Review from Brona M (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is treated well by all the staff, and she receives excellent care. If we have any concerns, they are addressed immediately by the staff. It is a comfort for my family to know that my mum is safe and comfortable.

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Review from Andy H (Regular Volunteer) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home with a team from my church to lead a service of worship. The management have been really helpful in facilitating this and I've been really impressed by the way that all the staff relate to the residents and also the number of activities organised by the wellbeing coordinator. Talking
to the residents I haven't heard a complaint about the place and all the residents seem happy and content here. Having visited parishioners in their rooms, they are all really spacious and the lounges create a sense of community on each floor.

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Review from Jenny E (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried when my mother had to go into a nursing home, you hear stories. I am so glad she is in Glenabbey, they are brilliant. They speak to every resident by name every time they pass. All staff do this. They are all approachable and have never not had time to listen.
My mother was unsettled
one evening and they phoned me straight away. I was able to talk to her and settle her. They didn't hesitate, which I liked. The care given is second only to a hotel. The rooms are clean, washing done daily. The choice of menus and quality of food is impressive.
My mother is so contented that she often doesn't want to come out with me. There is always something happening and if a resident has a preference to do something, the staff go above and beyond to make it possible. Because of this, I can rest in the knowledge that my mother is in the best place possible and the care given is outstanding.

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Review from Linda M (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very content in Glenabbey Manor and always sings the praises of the staff. She looks very well, has a lovely and well-kept room and is in good hands.

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Review from Roberta C (Daughter-in-law of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Our main concern is staffing levels. Glenabbey is a lovely home but because of staffing levels, things have gone downhill, especially the cleanliness of the home. The full-time staff are pushed to the max and as far as agency goes, most of them need to be taken by the hand which means not much help.
You have very good staff, who are committed to the residents. I know managers' hands are tied, there is only so much they can do. This I know, I worked in care homes for many years. Staff are overworked and underpaid.

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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Glenabbey Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for Glenabbey Manor is calculated as follows: ( (164 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 214 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glenabbey Manor is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Liza

Liza Lorimer

Job Title: Home Manager

Welcome to Glenabbey Manor. I am passionate about providing a high standard of care and wellbeing for all my residents and this dedication is reflected in the work of my team.


Offering Residential, Residential Dementia and Respite Care, Glenabbey Manor presents a living solution for a variety of older people from the local community. Our modern facilities ensure a comfortable, beautiful facility for our residents to start a new chapter.


I look forward to welcoming you to our home.


Frequently Asked Questions about Glenabbey Manor

What types of Care is Glenabbey Manor registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Glenabbey Manor provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Glenabbey Manor have?

There are 76 Single Rooms.

What are the Facilities & Services at Glenabbey Manor?

Gardens is one of the Facilities & Services.

How far is Glenabbey Manor to the centre of Newtownabbey?

1.4 mile(s) as the crow flies, distance by road may be significantly further.