Glenabbey Manor

93-97 Church Road, Glengormley, Newtownabbey BT36 6HG
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9.6 60 Reviews
  • Glenabbey Manor, Newtownabbey
Ideally situated, just 15 minutes drive from Belfast and set in the heart of an already established residential community, Glenabbey Manor is a friendly and welcoming care home with provision for up to 76 residents.

As a modern retirement facility, Glenabbey Manor has been purpose-built to meet the needs of older people, offering an exceptionally high standard of interior decoration and accessibility.

Glenabbey Manor provides a full spectrum of care options for residents, ranging from social care to more complex nursing needs, as well as specialist provision for those living with dementia. Residents are able to enjoy as much of an independent lifestyle as possible, with staff always on hand to provide support with individuals' daily care needs.

Accommodation at Glenabbey is both spacious and comfortable, with each attractive and individually decorated bedroom furnished to a high standard, as well as including a flat screen television and an ensuite shower room.

Superb views from Glenabbey extend towards Cavehill, Belfast, Lough and the County Down coastline. Residents enjoy a choice of separate social lounges and dining rooms - all of which maintain the same level of quality and comfort as the rest of the building.

To the exterior residents and visitors can enjoy the sun on one of the two dedicated, restful patio areas.

The staff at Glenabbey pride themselves on providing the very best in compassionate, professional care for each individual - delivering a person centred approach to all aspects of daily living, with an emphasis on both respect and dignity.

Glenabbey Manor delivers the very best in modern residential and nursing care in an enabling and supportive environment. A dedicated team of experienced staff and managers are on hand 24-hours a day to offer sensitive, considerate and personalised support for residents’ needs.

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Care Provided by Glenabbey Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Liza Lorimer (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Glenabbey Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £800
  • (these prices are only a guideline, please contact Glenabbey Manor to find out the exact price for your requirements)

Facilities

  • Gardens

Glenabbey Manor Reviews (60)

Total of 60, showing 21-40
9.6

Glenabbey Manor has a Review Score of 9.6 (9.645) out of 10, based on 18 reviews in the last 2 years. Over all time Glenabbey Manor has 60 reviews.

Overall Experience

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Review from Colin C (Son of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home and its staff to be caring and helpful.
I feel my mother is well looked after here.
She has been settled and is very fond of the staff at Glenabbey Manor.
It’s has been a very difficult time for everyone and continues to be but under the circumstances, my family are content
with Mum's care.

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Review from L.J. K (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very happy with the care and attention my mother receives at this most professionally run home. The new manager and her staff are excellent and show genuine love for the residents. Their enthusiasm and attention over the current lockdown period is particularly noteworthy.

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Review from Elizabeth M (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident in Glenabbey Manor for 18 months and during that time has been extremely well cared for in the home. It took Mum some time to settle and get used to a different routine and the staff have always been very patient and caring. I know that Mum is safe and well especially during
this very difficult and distressing time of the Coronavirus pandemic. All staff at Glenabbey are doing a fantastic job and I appreciate all their efforts.

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Review from Stafford D (Son of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Glenabbey Manor for almost 2 years now and she remains safe, happy, very well cared for and looked after by the management and staff. The facilities are modern, the highest standard, well maintained and the activities team and staff make a major effort to to make the lives
of the residents as interesting and as much fun as possible. There’s always plenty of interaction. It’s like a extension of the family for mum. As a family we had experience of other care homes and I cannot compare them to the positive experience we have with Glenabbey.

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Review from Carol B (Great-Niece of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aunt is new to Glenabbey right at the time of Covid-19. Unable to visit but they have been wonderful at keeping relatives updated by regular emails, photos and videos. Wonderful care given.

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Review from Sandra A (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way in which Glenabbey are handling the current Covid-19 crisis. The manager sends regular emails updating relatives and the activities co-ordinator posts lots of photos on social media showing residents taking part in activities. On a few occasions, I've been put through
to my mother's floor, and the staff have always offered to take the phone to my mum so I can have a short chat with her. I'd just like to say a big thank you to all the staff for all your patience and selfless hard work at this dreadful time.

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Review from Mark S (Son of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my dad became a service user at Glenabbey he has felt as if he is at home, the staff are all very competent and very caring, it’s as if they are looking after their own family members. Especially more so now we are all in lockdown because of the Covid-19 outbreak. They even used their
own phones to video call us so we could not only talk to our relatives and loved ones but we could see them and more importantly, they could see us. I can’t thank the staff enough. Very well done to all the staff both seen and unseen ones.

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Review from Joyce M (Daughter of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never faulted the care my Mum has received since entering Glenabbey. It took my Mum a little while to settle at first but with the gentle and welcoming nature of the staff, she was soon put as ease. The home is kept very clean and the Activity Team are so enthusiastic in coming up with suggestions
of either, where to take the residents on outings or what to plan for in-house.

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Review from Lynda B (Daughter of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, pleasant and extremely helpful. They take care of my father in a caring and loving way. They have been excellent in the past 2 weeks since the coronavirus situation actioned them to close the home to visitors by showing videos of our loved ones, especially on Mothering Sunday
and birthdays that have taken place. So from the bottom of my heart, I say thank you to all the staff in Glenabbey Manor.

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Review from Stephen T (Son of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home well run by all staff. No hesitation in recommending this home to others.
A big thank you to all the staff, especially during the current situation.

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Review from Alison M (Daughter of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough about the staff at Glenabbey. From the receptionist to the manager and everyone in between.
The carers, social team and CTLs are beyond amazing.
It's an extended family. The care, love, kindness and support given daily is superb but during COVID-19 it ramped up to a whole new
level.
The daily updates by email and social media, the pictures, videos and entertainment provided during an extremely difficult time is 1000000%
No words are good enough to praise them all.

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Review from Alison A (Daughter of Resident) published on 25 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum became a resident of Glenabbey Manor, on the 13th March, at the start of the coronavirus. I had to leave her with strange people and obviously, I wasn't able to visit her at this dreadful time. I have to say I was worried sick about how she would settle in. I have been so happy with the care
Mum has received so far 2weeks in and I have been able to speak to her by phone and she seems happy and at ease. Thanks to the team there for making her feel so welcome and thanks for your support and care to her. Also, it's great to see her by videos on the Glenabbey social media page. Where would we be without these wonderful carers?

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Review from Lee M (Daughter of Resident) published on 25 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I decided to post this review at this moment, as we are all trying to cope with the threat posed by the Coronavirus. I wanted to highlight the work of the staff at Glenabbey who have been working tirelessly not only to ensure that the physical needs of our loved ones are met but that they are safe,
happy and stimulated.
At a time when we can't be there, the staff have shown enormous commitment and dedication.
Many many thanks.

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Review from Alison H (Daughter of Resident) published on 25 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express how wonderful this care home is. My mother has been a resident since shortly after they opened. Their care, compassion, respect and love for the residents is second to none. Although we have been unable to visit for the past month due to the Coronavirus they have done everything
in their power to keep us connected with our loved ones through emails, videos and phone calls. It is so reassuring to know that mum’s second family at Glenabbey are trying to keep her safe and healthy on my behalf.

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Review from Doreen C (Daughter of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mother was no longer able to live independently and was moved to Glenabbey Manor in October of 2019. Our situation is a little unique in that I live in Canada and have no siblings. It fell to me to find a residential care facility that could meet my special requirements, given that I
live 3,000 miles away. After visiting several homes for the aged, the choice was clear. The high quality of care, the cleanliness of the facility and the experienced and caring professional staff have set a standard for others to emulate. I see my mother every few months and between these visits, the staff members always make themselves available, if I have questions or concerns or just generally want to know how things are going. They also do not hesitate to email me ensuring I’m kept in the loop on all matters pertaining to her wellbeing. I want to take this opportunity to sincerely thank all the staff. It’s not an easy vocation and it’s one that is demanding and emotionally draining.

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Review from W G (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father was allocated a room in Glenabbey Manor his whole wellbeing changed for the better. He is completely content as to where he is and never talks about matters outside the home. In his own words, he describes The Manor as a five-star hotel. I would like to mention the staff and management
have a lot to be commended for. The way they look after the residents and their families. I thank you all for your hard work and dedication. It shines through when you see the smile on the resident's faces. Thank you.

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Review from Desmond J (Friend of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Performance details listed below are based on discussions with the resident.


The reception desk/area should have a person present on Saturday and Sunday to reduce time visitors have to wait to gain entrance to the building.


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Review from Emma A (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff. They do a great job in very difficult circumstances.
Clean, modern and safe place for my mother to live.
Could do with a few more activities.
Don't really see what mum gets for dinner but noticed one night it was very dry, chicken burger and chips. No sauce or mayo or gravy.
Other
than that, I am very happy with surroundings.

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Review from Edna D (Cousin of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find staff very attentive and friendly.
Home extremely clean. 10 out of 10.

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Review from G C (Son of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time when we visited home our impressions were that the home was very clean. All staff are very welcoming and are always very good is informing us about how my mother is. The home is kept very well and the standards are very good.

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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Glenabbey Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for Glenabbey Manor is calculated as follows: ( (164 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 214 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glenabbey Manor is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Liza

Liza Lorimer

Job Title: Home Manager

Welcome to Glenabbey Manor. I am passionate about providing a high standard of care and wellbeing for all my residents and this dedication is reflected in the work of my team.


Offering Residential, Residential Dementia and Respite Care, Glenabbey Manor presents a living solution for a variety of older people from the local community. Our modern facilities ensure a comfortable, beautiful facility for our residents to start a new chapter.


I look forward to welcoming you to our home.