What types of Care is Charterhouse registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Charterhouse provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

What are the Facilities & Services at Charterhouse?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charterhouse to the centre of Bristol?

5.9 mile(s) as the crow flies, distance by road may be significantly further.

Charterhouse care home, The Chocolate Quarter, Trajectus Way, Keynsham, Bristol, Bath & North East Somerset BS31 2GL

Order by:

Review from J J (Wife of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience

I have been very impressed with all the staff & the car & concern they have shown my husband. Communication with me has been excellent

Reply from Gail Stone, Care Home Manager at Charterhouse

We are so pleased to hear that you are happy with the care your husband is receiving from our dedicated team. We understand how important good communication is with the loved ones of our residents, and so it is wonderful to hear you have found our communication excellent too. Thank you for taking the time to leave us this this lovely review - I will pass your kind words onto the team.

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Review from Barry W (Husband of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience

My wife has been in the dementia section of this care home for nearly one year. She has settled amazingly well due the attention and personal care shown to her by staff. For my part prior to my wife's placement, the St Monica Trust were very supportive and helpful to me personally in talking through

my anxieties and concerns. The St Monica Trust reassured me that my wife would be able to maintain a degree of independent living with security and continue to enjoy life. This has brought renewed happiness to us both.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us this wonderful review, we really appreciate it, and I will pass your lovely words onto the team. We understand that when a loved one moves into a care home it can be a big transition, so we strive to ensure both our residents and their families feel supported in this journey. It is such a pleasure to hear that our support has brought both you and your wife renewed happiness.

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Review from Jenny H (Respite Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience

I spent over a week in hospital in December 2024 and moved to Christchurch just before Christmas. I had had a fall which broke my left hip in such a way that an operation was not possible. As a result, I arrived at Charterhouse virtually unable to walk. I came home on Sunday 2nd February able to get

around very well on a variety of walkers, feeling very confident although I live alone and very grateful for all the care I received that enabled me to do so. My room was light. Food was adequate and I was able to leave my room early on. Above all the staff were simply wonderful, encouraging, helpful, and kind. All my physical needs were met, including sessions with the physios, which made my progress both easier and more rapid. I loved going downstairs and mingling with people of all ages from the local community. I cannot thank all the staff enough for enabling me to regain enough independence to return home.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us such a lovely review, we really appreciate it. It was a pleasure to have you stay with us and regain your strength. It gives us such joy to hear you found all our staff wonderful and able to give you the care and support you needed to be able to return home and maintain your independence. We're also delighted you enjoyed Charterhouse's location in The Chocolate Quarter retirement village and experienced the vibrant atmosphere we have here where people of all generations from the local community come together. We wish you all the best at home.

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Review from Morag G (Respite Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience

I am a resident of another home and had a hernia operation on the 2nd of October. Someone suggested I might be helped to recover by spending a week in Charterhouse, which I did.
I was helped there by having a room to myself, by visits from some caring staff, by having meals brought into me etc.
What

I found difficult was the noise, even with my door shut. Everyone had their own TV, sometimes on very loud with the door open. The TV in the middle of the room was on most of the day and late into the night and at various levels of sound and often with no one watching it. I realised later on I could go back to my room in the other home to have a siesta in the afternoon!
The communal TV was usually turned off around 11 pm, however the week I was there a member of staff turned on the TV at around 2.00 am. On another night another staff member turned it on at around 3.00 a.m. I had to get up and say that I was trying to sleep before they turned it off!

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for choosing Charterhouse for your respite stay. It was a privilege to have you join us and we are so glad we were able to help you with your recovery. We sincerely apologise for the discomfort you experienced during your stay. We understand the importance of a peaceful environment for recovery, and we are currently looking into this matter to address the concerns you've raised. Thank you for taking the time to leave us a review. We value your feedback and we strive to continually improve the environment to ensure all residents have a comfortable and restful stay.

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Review from W D (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience

Mum moved into Severn South at the Charterhouse Care Home after a spell in hospital. From the moment she arrived, she was treated with dignity and respect. The staff are kind, compassionate and friendly and the standard of care provided is excellent. The home itself is in a beautiful setting with wonderful

facilities. She has a large light and airy room with lots of storage space. The place has a lovely atmosphere but what really stands out is the wonderful team of people working there. We are happy to have found such a lovely place where mum feels happy and safe.

Reply from Gail Stone, Care Home Manager at Charterhouse

We are so happy to hear you are impressed with our wonderful team and the excellent standard of care we provide. It has been a privilege to welcome your mum to Charterhouse and we are so pleased she feels happy and safe with us. Thank you for taking the time to leave us this lovely review, I will pass your kind comments onto the team.

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Review from T P (Son of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience

Searching for a care home everyone said Charterhouse was the best, we have not been disappointing. Mum has settled in well. Staff and management, first class, approachable, understanding, helpful. Food is exceptional and tee and coffee is always available. Activities are really good where mum has attended.

My only concern is sometimes activities or venues can be cancelled or moved with no notice causing disappointment. That aside I am so happy how well mum has settled in and how welcoming all the staff, from the front reception to the nurses, dinner ladies, carers have received her. So much better than I could ever have hoped for. Thank you.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you so much for taking the time to leave us this lovely review, we really appreciate it. We are thrilled to hear that your mum has settled in well and we're thrilled to hear that you have found Charterhouse so welcoming, and all our staff have been understanding and helpful. We also value your feedback regarding the activities. We strive to provide a fulfilling experience for all our residents, and we understand how important it is to keep everyone informed. Your satisfaction means a lot to us, and we will definitely share your comments with our team to help us continue to improve. Thank you once again for your support, and please don't hesitate to reach out if you have any further questions.

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Review from A L (Son of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience

The care my mother receives is excellent. The staff are always welcoming and attentive. We are very pleased with the efforts made to engage my mother with social opportunities and outings. Medical attention is also excellent. My mother seems to enjoy the food and has put on weight! We are grateful with

'alerts' over the need for new clothes and the opportunity to speak to those in charge when we visit.

Reply from Gail Stone, Care Home Manager at Charterhouse

We are delighted to hear you are happy with our team and the care your mother is receiving. We understand that to deliver the very best personal care it involves more than just excellent medical care, and so we are touched to see our efforts with engaging social activities and high quality food being recognised. Thank you for taking the time to leave us this kind review, I will pass your lovely words onto the team.

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Review from Allison P (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience

Mum has been a resident at Charterhouse for almost 6 months and the care she has received has been exemplary. The staff are very friendly and caring and nothing is too much trouble. My Mum is enjoying the first-class facilities and the care she is receiving, she has settled in well all thanks to the

manager and her team.

Reply from Tamarra Bray, Business Deputy Manager at Charterhouse

We are so pleased that your mum has settled in well with us and that you are happy with the care she is receiving here at Charterhouse. We always strive to provide a friendly and caring environment while offering support to all residents and their families. Thank you for this lovely review, I will make sure to pass your kind words onto the team.

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Review from P K (Son of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience

Mum has only been on Severn for a few days. She has been made very welcome. All the staff are very kind and helpful. It's a massive difference in care standards from her previous care home.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us this kind review, it means a lot to us. We are delighted to welcome your mum to Charterhouse and so pleased to hear you have found everyone helpful. I will pass your lovely comments on to the team.

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Review from Sheila B (Sister of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience

From the point of first contact through to the admissions process and on to the on-going care and protection afforded by them to my sister since December 2023, I have found Charterhouse excellent in all aspects. High standards are set and maintained by strong, compassionate and supportive leadership

and management and well trained and experienced care teams. Staff in all areas of my sister's care understand the need to respect her environment as her 'home' (as it is for other residents), whilst ensuring that activities and social interactions, so essential for her emotional well-being, are purposeful, enjoyable and, wherever possible, take into account her personality, her past life and preferences. Alongside the provision for my sister, the Charterhouse team also seek to encourage and support relatives, helping them to cope with stressful and distressing situations.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you so much for this glowing review! It is wonderful to hear that you have found all aspects of Charterhouse excellent, including our amazing staff. Our staff are passionate about respecting our residents' homes and their individual preferences, and so it is great to hear this being recognised too. I will make sure to pass your lovely comments on to the team.

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Review from M O (Respite Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience

The care staff is excellent and cheerful. Always helpful, amiable, and good to be around.
Mealtimes are a little regimented. The food was okay with a reasonable choice of menu. Soup delicious.
The room was a little dismal and needed redecorating. Leaving empty picture hooks was depressing.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us a review, we appreciate it. We are so pleased to hear you found our care staff excellent, cheerful, and always helpful during your respite stay with us. Thank you for your feedback on the room. We will share your comments with our team and continue striving to improve our rooms, facilities, and services to ensure our residents have the best possible stay. We hope you are continuing to recover well at home and wish you all the best!

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Review from David W (Son of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience

My mother has dementia and she was welcomed at some short-list to Charterhouse Care Home. Since then I have found the team at St Monica Trust and Charterhouse to be very professional, skillful, and caring toward not only my mother but also our family. At times we have needed guidance and flexibility

to help my mother and father settle into their new arrangments and this has always been forthcoming from the care team, the finance team, and the overall leadership of the Trust. I appreciate this humane and holistic approach.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us a review, we appreciate it. We are happy to hear you have found our team professional and caring. It is also great to hear you have found all our staff teams helpful when you have needed extra guidance. We understand that moving into a care home is a new transition and unique for every family, and we are here to support you every step of the way. I will pass your kind comments on to the team.

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Review from Hilary J (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience

So happy for our mum to come into this home. Staff are so friendly and understand their role in the home. They approach us with who they are and the part they work within the home on Severn (north). This is so comforting to know Mum is safe in her new home. Mum seems happy and relaxed in her fabulous

room and enjoys her meals.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us this kind review! We are proud of our wonderful staff and happy you have found everyone friendly and professional. We know how important it is to provide family members with the peace of mind that their loved ones are well looked after, and so, it is fantastic to hear that you are comforted knowing your mum is safe and happy in Charterhouse. Your positive feedback will be passed on to the team.

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Review from Jane T (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience

So happy for my mum to come into this care home. She seems so happy and relaxed and the staff are so friendly and care about their work. It's so reassuring Mum is safe and being looked after so well.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for your lovely review! We are delighted to be able to provide you with the reassurance that your mum is safe and well looked after by our wonderful team here at Charterhouse. I will pass your kind comments on to the team.

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Review from John C (Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience

So little I can sat about these amazing people. They are so caring. I find them truly lovely caring people. God bless them all.

Reply from Tamarra Bray, Business Deputy Manager at Charterhouse

Thank you so much for your lovely words, we are so glad you find everyone caring. We are delighted you are enjoying your stay, and your support means a lot to us!

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Review from Jane H (Respite Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience

I have had 4 weeks here with splendid are in every way. My 1st week was on level 3 and 3 weeks on level 2. I had had 2 weeks in hospital with heart, diabetes type 2 and kidney problems due to inflammation on a leg wound. The care at Charterhouse suited my needs perfectly and I am now looking forward

to going home.
Thank you for all your tender loving care. The family are amazed at how well I was looked after.

Reply from Gail Stone, Care Home Manager at Charterhouse

It was a pleasure to have you here whilst you recovered after your hospital stay, and we are sending our best wishes to you at home. It is great to hear you are happy with your stay and felt looked after by our amazing staff. Thank you for taking the time to leave us this kind review, I will make sure your lovely words are passed onto the team.

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Review from Victoria H (Daughter-in-law of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience

My mother-in-law arrived with you last Friday and we have been so impressed with the support and care you have provided. The beautifully furnished environment, kind and patient staff, nourishing food and the positive team have made such a difference in her recovery. Thank you to you all for making her

so welcome and safe.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us this lovely review, it is really appreciated, and I will pass your kind words on to the team. We are so glad you and your mother-in-law feel supported by our team at Charterhouse, and that she feels welcomed and safe in our care. We hope she continues to recover well.

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Review from Robin P (Son-in-law of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience

Comfortable, clean, plenty of staff who are well-managed. Nurse in attendance. Food is good. Condition of furniture and decoration excellent. Staff are caring and appear happy with their work.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave your lovely feedback, we really appreciate it and will pass your comments onto the team. It is great to hear you are happy with our facilities and staff.

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Review from L A (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience

Lovely place. Understated.
Rooms - bins are not being cleaned or emptied.
No stimulation. The staff are lovely, not enough interaction with residents. No activities. Waiting times for the toilet are too long. Toilet/bathroom not cleaned.

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Review from Linda S (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience

My father always appears calm and content when I visit.
His personal care is well managed with sensitivity.
His room is always spotless and tidy.
He is encouraged to participate in activities and to help with jobs around the care home.

Reply from Clare, Social Care Deputy Manager at Charterhouse

Thank you for leaving a review for Charterhouse. We are so glad to hear that you are happy with your father’s care and that he himself is calm and content. Your kind words will be passed on to the team.

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Meet the Team (8)

Gail Stone

Job Title: Care Home Manager

Joined: 2021

Gail joined the Charterhouse team as the Care Home Manager in 2021. She is a registered general nurse with over 30 years’ experience and holds a level 5 diploma in management and leadership.

Gail completed her registered nurse training in the Western General Hospital in Edinburgh in 1988. She has worked primarily in elderly care throughout her career, in both hospital and community settings. Prior to moving into the private home care setting in 2009 she was a community palliative care sister for East Dorset Health Authority. Since working in the care home sector, Gail has worked in various care home manager roles including regional roles.

She is passionate about enhancing the day-to-day experience for residents, gaining feedback from them about how their day was made better by staff’s interventions or by just seeing them smile. Being surrounded by positivity is what she feels makes her job worthwhile. The residents and their families are at the centre of everything that she does.

Gail is very much a people person who loves spending time with residents and their families. Her main passion is ensuring peoples quality of life and believes that just because someone is approaching the latter years, they should be given every opportunity to live their lives the way they choose. She loves working in a large team, empowering employees to achieve their full potential and supporting them through their chosen career paths

Gail has a husband called Gary and three (almost) grown-up children, whom she is immensely proud of. She loves spending time with her family and friends, attempting to get fit and has a keen interest in photography.

Tamarra Bray

Job Title: Business Deputy Manager

Joined: 2023

I joined the Charterhouse team in May 2023 as the Business Deputy Manager. I was previously an Administrator at The Russets, Sandford (another St Monica Trust site) for 2 years, before progressing to the position I am in now.

I feel grateful to have been given this opportunity and I absolutely love working at Charterhouse. I completed my Level 5 in Business Management during the period we had Covid-19 and the world was in lockdown, I wanted to use the time to achieve something I’ve never done before and really push myself to achieve great things. I am glad I did it as it helped me gain a lot of knowledge and gave me an insight into what might be possible for me in the future. It paid off as I am now happily using the skills I learned in my everyday role, and I couldn’t be more proud of myself for what I have achieved.

I love interacting with the residents on a daily basis, I love hearing their stories and they always know how to make me smile. Charterhouse is a very friendly environment and a great place to work.

I have a great understanding of the administrative duties that take place within Charterhouse and feel that I can really support the team as I have been where they are, and I think this has allowed me the smooth transition that took place from moving from another site. It is great that we have the opportunity to do this within St Monica Trust.

In my own time, I enjoy spending time with my husband who I married in September 2022, and our beautiful dog, who is a huge part of our lives. I enjoy going to the gym and travelling to new places to explore. My favourite quote that my Manager shared with me is “It’s not one day, it’s day one”, meaning start it now and see where it takes you, rather than waiting for things to happen.

Clare Hucker

Job Title: Social Deputy Care Home Manager

Joined: 2017

Clare joined St Monica Trust in 2017 and is the Social Deputy Care Home Manager at Charterhouse. She has around 27 years of experience working in social care settings in various positions and previously worked for Bristol City Council. Clare holds a level 5 qualification in adult care leadership and management and received an overall distinction.

With extensive knowledge of dementia care, Clare prides herself in creating an inclusive and nurturing environment for people to thrive and achieve their aspirations and goals. She also has a great passion for resident-centred care, always with the aim to enhance the experience and support her team to enable the residents to live their best life possible.

Clare lives with her partner Matt, their two daughters, and their dog Lenny. She is a sociable person who enjoys spending time with her family and friends and has a passion for travelling.

Melanie Toogood

Job Title: House Lead

Joined: 2021

I came into the St Monica Trust as a Helping Hand in February 2021 and I was quickly noticed for the way I presented myself, the empathy that I have and my care for the job I am doing. I applied for a senior role and within less than a year of working here and with the support and backing of the team, I managed to get the position.

By gaining the senior role, St Monica Trust has given me the opportunity to do my NVQ3 which I am currently doing. This is an expensive diploma and St Monica Trust is happy to put me through and support me. I have now gained further promotion and I am the House Lead on the nursing unit.

Clare Houghton

Job Title: House Lead

Joined: 2021

I joined Charterhouse in April 2021 as a Care Assistant in the Avon unit, which cares for residents living with dementia. In June 2022 I moved up to the role of House Lead for the Avon unit, I am proud of this achievement and pleased to have the opportunity to do more for our residents.

I very much enjoy being part of this team and we see our residents as a family, always trying to find ways to enhance their experiences and day-to-day living. I love listening to their stories about life, family, and what they used to do as it helps me get to know the person inside and I am often very surprised at what they tell me!

Georgie Seymour-Henwood

Job Title: Senior Care Assistant

What does being a care worker mean to me? I always think to myself ‘How would I want my own family to be cared for?’. The answer is with dignity and compassion but also safety so these are principles I follow when providing care. I pride myself on the relationships I build with not only residents but also their families as this builds trust in the care we are providing. Person-centred care is also vital when caring for residents as it allows them to make decisions on the care they receive. I try to always promote this where possible, whether it be if they want a shower or a wash in the morning or what time they want to go to bed in the evening.

Activities play a huge part in keeping our residents stimulated, helping with their mental well-being and enriching their lives. I have seen this amongst our residents, particularly during lockdown, whether it be colouring, bingo or quizzes. Activities can provide many positive outcomes; they promote conversation between residents and staff, residents can relive previous experiences and can put a smile on their faces! It is important to make sure the activities provided are meaningful as residents are more likely to engage if it’s something they are interested in. A quote I love is ‘We don't stop playing because we grow old; we grow old because we stop playing’.

Sarah Groves

Job Title: Clinical Deputy Manager

I am the Clinical Deputy Manager here at Charterhouse.

My career started 15 years ago when I joined as a band 2 healthcare assistant at my local hospital. It was then that I had a drive to progress in my career. I worked my way up the healthcare banding scale and applied to university to study adult nursing. I graduated with a BSc honours degree.

My clinical background is a mixture of working in hospitals, and the community as a district nurse, providing care and support for people living with dementia or a complex medical condition, and palliative care.

I have enjoyed all my roles, however care of the elderly fulfils my passion and has made me the nurse that I am today. St Monica Trust is a very nurturing place to work and the support networks within the Trust have allowed me to perform to my greatest ability.

Family and friends are very much a big part of my life, I have a wonderful husband and four beautiful children. My colleagues here at SMT, I am lucky to call my friends, we work very much with a one-team approach.

Wiola Kaminska

Job Title: House Lead

I joined the Charter House team in April 2018 and I’m one of the House Leads on Chew Unit Residential.

I came to the UK in April 2009 and a year later I started my journey in the care sector. Working in a care home is not always easy as you are responsible for other people’s well-being, but caring for others helps to develop empathy and the ability to connect with people, even in difficult times.

I am passionate about my work. Because I love what I do, I have a steady source of motivation that drives me to do my best. I challenge myself daily and learn new skills that help me to do better work.

I always use my skills to inspire others to achieve great things. My goal in life is to love others unconditionally and foster meaningful connections with people. What is important in life? Friendships, relationships, time, memories, and experiences are what truly matter in life. It's those people and things that can never be replaced, even if we try.

My favourite quotes:
"If anything is worth doing, do it with all your heart."

“We are what we think. All that we are arises with our thoughts. With our thoughts, we make the world.”

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