Review from Richard B (Grandson of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

A lovely home, great care for nana where I know nana is getting looked after.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you Richard for your kind word, much appreciated. We are aiming to provide the best possible care and support to your Nana and all other residents. Thank you again for your support, understanding, and feedback especially during the COVID 19 pandemic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann W (Daughter of Resident) published on 23 May 2021
Submitted via Postal Card • Report

Overall Experience

The manager and his team cared for my father only briefly before his death in April. Our only regret is that he couldn't have been with Marigold longer as I know he was happy there. I will be forever grateful for their care and concern for Dad and subsequently the family after Dad's passing.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you Ann for taking the time to write a review. We are all so pleased that you were delighted with your Dad's care; it means a great deal to us. Again it was a pleasure to look after your Dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

The choice of home was our preferred option and we were so pleased that they has a place for him. The staff are everything you could wish for your loved ones. Nothing is too much to ask for. The medical, social and loving care are very obvious. Even the cleaning staff are very pleasant. The manager

is obviously outstanding, but also approachable. I would be happy to recommend this home, even if it is for end of life care. My husband and is also impressed.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you for your kind words, much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lindsay C (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

My family and I have received excellent support during the exceptionally difficult circumstances surrounding the COVID19 pandemic. We feel they have made the extremely difficult situation run smoothly and provided excellent care for my dad, including well-being and emotional support and informing us

of his needs at every step of the way. All staff have been amazing in supporting us as a family. Thank you!

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you Lindsay for your kind words, much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leigh M (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

I cannot thank the manager and all the staff at the home for the care and support they have shown my dad since he transferred into the home just before Christmas. This was an extremely stressful time for the family due to the very short timescale we were given to move Dad from his previous home. What

really stands out is the level of care and professionalism that the whole team consistently show to residents and their families. It is such a comfort to know your loved one is being looked after and is settled and happy and their needs are fully understood. For the home to have been Covid free during these very challenging times, is a testament to the hard work and safety measures that have been put in place to keep residents and staff safe, so thank you again for all your hard work in this area. Our family believe Dad's move has been a really positive one and he is now in a home that is caring and understanding. Well done on your CQC rating which is outstanding and a credit to the team.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you, Leigh, for your kind words. It’s been a pleasure looking after your dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leslie Y (Son of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience

Very high standards by all the staff. A very clean place. Nice and homely. Very friendly staff who are always willing to oblige.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you, Leslie, for your kind word, much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline T (Daughter of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience

I can't praise this care home enough, from the care of our lovely mam has been outstanding, dignity at all times. The staff have been fantastic looking after Mam, even to seeing to our needs too. I would highly recommend Marigold Nursing Home to look after any of my family any day.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you, Jacqueline, for your kind word, much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephanie C (Daughter of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience

Happy friendly loyal staff. Can't do enough for you looking after our Mam 100% and more. I would strongly recommend this nursing home.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you, Stephanie, for your kind words, much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lilian M (Sister of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience

This is the 3rd care home my sister has been in and Marigold Nursing Home is by far the best. I feel happy with all the staff and their care for my sister and the way the home is run. I feel she is safe in their care.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you, Lilian, for your kind words, much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen R (Son of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience

Every time I visit all the staff are friendly, polite and very caring towards my mother.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you, Stephen, for your kind word, much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie G (Wife of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience

I was looking at care homes months ago, we have no family, my lovely husband has dementia, I'm always looking ahead, I went around quite a few. Someone told me about Marigold Nursing Home. I got an appointment to look around. The managers, nurses, staff, even the general staff, you could tell they care

about the people they looked after. My husband has been in Marigold, I was right for three weeks, they asked about what meals he liked, he was always well-groomed and happy, staff were wonderful. If my husband is well looked after by a wonderful team from the top to the bottom, my life is complete. Thank you.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you Marie for your lovely comment, much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cuneyt Ö (Brother-in-law of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

The care and kindness are genuine and extend beyond the residents. The staff treat relatives of residents with the same compassion. The management was efficient and effective, responded sensitively and timely to our communication needs with my brother-in-law. Even facilitating him to communicate with

his nephew overseas.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you for your kind words, you are a fantastic family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen O (Sister of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

The hard-working management and staff are committed to providing residents with dignified care. They have always nurtured and cared for my brother with absolute professionalism. Although my brother did not talk about the activities I have seen photographs of him enjoying activities. The staff have always

been friendly and understanding and have taken the time to help me to keep in touch with my brother. I have always been impressed by their compassion and dedication and cannot praise them highly enough.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you for your kind words, much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James F (Son of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience

My mother came here from a dementia ward and her improvement is amazing. I can't praise the staff and management any higher.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you very much for your comments. We appreciate your understanding during this difficult time in the COVID 19 pandemic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Danny M (Son of Resident) published on 25 March 2020
Submitted via Website • Report

Overall Experience

My mother spent a number of weeks in Marigold Nursing Home suffering with lung cancer which had spread significantly. Mam passed away in December with the staff by her side and I can honestly say the staff, care, social interaction, standards, nursing, in fact, everything about this home is outstanding,

led by fantastic management who genuinely care and treat you as family. Mam had the best end of life care and experience possible and now my dad is also unwell with cancer, he will be hopefully admitted shortly and we would not want him to be anywhere else! Thank you all the team with our love.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you Danny for your kind words, much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith M (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience

My mam is cared for with utmost compassion and love by the staff at Marigold. Her needs are anticipated and met with prompt attention. As a family, we are welcomed and comforted at each visit. Mam has recently been poorly and the staff were sympathetic, considerate and flexible with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith B (Partner of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience

My partner has been in this home for over six months now and her four daughters and I are more than happy with the home. All the staff are excellent and always happy to help. We could not ask for a better place for our family. The manager is very approachable, kind and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L A (Friend of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience

Having visited my friend in a number of local care homes I believe, at last, we have found the right home for her. The staff here are so friendly and attentive at all times when I visit. My friend's room is beautifully kept and always clean and tidy. The staff are like family and have genuine feelings

and concerns for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen W (Daughter of Resident) published on 13 December 2019
Submitted via Website • Report

Overall Experience

Mam was thankfully accepted to stay at The Marigold Nursing home following a long stay in hospital. Unfortunately, it was a short stay but I feel blessed that Mam's last days were spent among people who cared. I can honestly say that Mam received the very best palliative care here and they gave her

back her dignity and peace. Their care was exceptional at every level form the manager, carers, cook and other staff. In the short time she was in their care, Mam looked at home there and it gives me comfort, since her passing, that I made the right choice and I can't thank them enough. Mam passed away feeling safe, happy and comfortable which made her passing easier to accept. God bless you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience

Mam moved into the home in June 2019 and my sisters and I are very happy with the care and support Mam receives. Every time we visit, Mam is dressed with her hair done and clean clothes. The food is varied and there is always something available. Mam has settled very well and I feel this is due to the

lovely manager, carers and other staff around her. Everyone is so courteous, happy to speak to us, always smiling and supportive. This has really helped me, knowing how well cared for Mam is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Marigold Nursing Home

Care Provided by Marigold Nursing Home

Good to Know

Facilities