Review from A H (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience

I feel very welcome by both the manager and all the staff when I visit my mam, knowing she is being well taken care of at Marigold. I'm very happy with this and so are the rest of our family.

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Review from A I (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience

The first impression of the Marigold is very friendly and you all feel a part of one big family. The staff treat the residents like their own family. They are so caring, friendly, approachable, helpful and patient and will go out of their way to cover any wishes or needs for the patients/residents.

I don't have any worries when I leave my mother in the Marigold. We both know that she is being cared for by the capable and caring staff.

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Review from L S (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience

No complaints whatsoever. Staff are very attentive at all times and fantastic care is given day and night. Mum was there for palliative care and was looked after extremely well. She felt safe and was very comfortable at all times. I would highly recommend the Marigold Nursing Home.

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Review from E T (Wife of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience

Marigold continues to be a welcoming and happy home to entre. Carers and management strive to maintain good care and harmony for all.
Freedom of communication with all staff on all matters (trivial or important) is extremely reassuring.
Personal preferences and habits of residents are respected.
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members visiting residents do not feel restricted to set times etc. Overall, Marigold is home to all.

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Review from K F (Wife of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience

My husband has moved into Marigold three weeks ago. He is treated with so much dignity and respect at all times. The staff have made this home from home for my husband.
It is bright, clean, comfortable and the food is amazing. I can't complain about anything at all. Amazing home!

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Review from Cynthia D (Wife of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience

I am very happy with care at Marigold.
My husband can be very angry, agitated but they know how to cope. At home, I couldn't wash/shave etc. I had to stop weekly carer as he just got sworn at!
Staff are lovely to me, always there when I get upset, manager does everything to run an excellent dementia

care home.

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Review from Kevin S (Son of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience

Absolutely superb all round. All staff, managers, nurses, carers, cooks, even the owner, all part of the family. Activities, knitting, outings. I cannot speak highly enough. Always approachable, considerate, caring and patient. Mother has been in other homes which pale into insignificance.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you Kevin for your kind word. We will try to do the best for our residents. Thank you for your support to achieve outstanding CQC report.

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Review from Louise L (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience

My mother moved into Marigold when it opened in April 2018. I have no concerns and I am very happy with her care; she remains very settled, calm, content and happy.
Her skin integrity and appetite improved quickly, episodes of distress reduced and she's had no UTIs. This continues to be the case

and I have every confidence this excellent level of care will continue.
I have total faith in the manager, ALL of his team AND the Nominated Individual. The manager has demonstrated compassion, care, commitment and professionalism in all areas of running the home. His standards are extremely high, I trust him to employ only caring and compassionate staff. His door is always open to discuss issues or concerns he encourages ideas, suggestions and feedback.
He and his team are imaginative and enthusiastic when it comes to enhancing and enriching the lives of the residents.
I am happy my mother is living in a loving home with people around her who I now consider to be my extended family.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you Louise for your kind words, much appreciated.

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Review from Linda S (Daughter-in-law of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience

All staff outstanding including managers, nurses, cooks, even the owner, nothing is too much trouble. Activities and outings all great, family meetings, always willing to listen and discuss any issues.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you, Linda, for your kind words, we are aiming to deliver outstanding care and support to our residents and thank you for your involvement also.

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Review from John M (Son of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience

My Mum came here in August of this year with advanced dementia. I can honestly say we could not have selected a better nursing home anywhere. The staff are so caring. I have seen them spend up to 2 hours with my Mum to ensure that she eats her food. She is always spotlessly clean. The Manager is always

very approachable and is always on hand to answer any questions. A wonderful place and highly recommended.

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Review from Gillian H (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience

Marigold Nursing Home are completely exceptional. Following a not very positive experience in an inferior dementia unit, we moved mam to Marigold. They have nurtured and cared for her and took the time to get to know Mam as an individual. She is happy, bright, chatty in her own way and it is clear she

is well looked after and cared for and also cared about. It is a bright and happy place with a lovely atmosphere.
There are activities every day and the management team have some innovative ways of engaging with the residents, which work incredibly well. Making the decision that a parent has to go into a care home is heart breaking. But entrusting Mam to the amazing staff and managers at Marigold has helped us to cope. We firmly believe that Marigold rescued my mam.

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Review from Julie (Daughter of Resident) published on 28 September 2018
Submitted via Website • Report

Overall Experience

The home was recommended by our social worker - I did internet research and asked people about it and all I heard was good things. I visited without arrangement and felt comfortable and welcomed from the start. I was given a tour and was impressed at the cleanliness of the home the well-decorated rooms

- all with natural light and en-suite and colourful corridors and communal areas. Staff were welcoming and friendly and looked happy to be at work. I returned unarranged again with my father and given the tour again. It was perfect and I really thought from the first visit, that my mum would feel at home here and it would cater for her needs (moderate/severe dementia). It is designed with dementia research at the fore. Family meetings occur on a monthly basis and management are open to feedback and promote it as a home for the entire family, not just the resident. My mum has only been in there a few days but we are very happy with the care and support shown to her and our family.

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Review from Stanley L (Nephew of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience

The home is of a very good standard, very clean and fresh in decoration. The staff are very friendly and the food is great - tried myself.

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Review from Benet C (Son of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience

Very good home. 10/10.

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Review from Richard C (Son of Resident) published on 8 August 2018
Submitted via Postal Card • Report

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Excellent service.

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Review from L F (Niece of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience

This care home has been recently renovated and to a high standard. The rooms are nice and the communal spaces are bright and modern with wall art which stimulates the resident's memories. The staff are all friendly and kind to the residents and family members are made very welcome. The manager is a

credit to the home and he ensures it runs smoothly.

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Review from L S (Friend of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience

Marigold Nursing Home is an excellent resource within our local community. Standards within the home are extremely high and staff well trained and caring. Each member is dedicated to ensuring residents retain dignity are respected and nursed/supported to the best of their ability and take pride in their

caring. The rooms are immaculate and the home itself is warm and welcoming. Staff are professional and friendly and knowledgeable about each resident individually. I am thrilled my friend is being properly cared for at last.

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Review from G T (Sister of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience

To see my sister happy and content is a statement to the happy and good staff in Marigold Nursing Home. They, the staff, know how to deal with each resident as they need help.
The manager is excellent also knowing each resident.

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Review from Margaret R (Niece of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience

Since my aunt has moved into Marigold Nursing Home she is very content and has been exceptionally cared for. The staff are so friendly and helpful in every way. My cousin is so much more relaxed and happy now knowing her mam is being looked after so well.

Reply from Bijumon Joseph, Manager at Marigold Nursing Home

Thank you Margaret for your feedback. We are delighted that you are so pleased with all of our care, service, staff and amenities.

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Review from Colin L (Son of Resident) published on 21 June 2018
Submitted via Website • Report

Overall Experience

Can't fault the service, happy and friendly staff and a home from home. Since my Mam moved in she is a lot more settled with activities everyday and family are treated really well by all the staff and management and we are always invited to all special days and parties.

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Marigold Nursing Home

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