Royal Star & Garter - High Wycombe

Hughenden Avenue, High Wycombe HP13 5GG
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10 75 Reviews
  • Royal Star & Garter - High Wycombe, High Wycombe
Royal Star & Garter offers compassionate, loving care to veterans and their partners living with disability or dementia.

The High Wycombe home opened in April 2019 and has been exclusively designed for the comfort and well-being of residents.

Specialist nursing and dementia care are offered in a relaxed, homely environment. Residents can enjoy the many activities in the spacious lounges, share the day with friends in the cafe-bar, or enjoy quiet time in the library or landscaped gardens.

With over 50 activities and outings every week, there is always something fun to do.

The in-house physiotherapy team offers regular physiotherapy sessions in a fully equipped studio.

Each resident has a large, en-suite bed-sitting room.

The care team works hard to ensure that life for residents in the High Wycombe home is comfortable, stimulating and fulfilling. Residents are supported to live a full and enjoyable life.

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Care Provided by Royal Star & Garter - High Wycombe

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 74 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Reggie Ballos (Home Manager)
  • Admission Criteria
    • Ex-Service personnel and their partners
    • Ages 18+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (70)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Royal Star & Garter - High Wycombe

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,836 – £1,836
    • Self-Funded Nursing Dementia Care £2,040 – £2,040
    • RESPITE Self-Funded Nursing Care £1,836 – £1,836
    • RESPITE Self-Funded Nursing Dementia Care £2,040 – £2,040
  • (these prices are only a guideline, please contact Royal Star & Garter - High Wycombe to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Available parking on-site is limited however nearby roads that provide additional parking.


Royal Star & Garter - High Wycombe Reviews (75)

Total of 75, showing 1-20
10

Royal Star & Garter - High Wycombe has a Review Score of 10 (9.964) out of 10, based on 26 reviews in the last 2 years. Over all time Royal Star & Garter - High Wycombe has 75 reviews.

Overall Experience

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Date Published

75
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Review from Sharon K (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very pleased with the amazing service provided by Royal, Star & Garter, High Wycombe in caring for our elderly mother, who suffers from dementia and serious mobility issues. The staff have gone out of their way to keep her safe, comfortable, and happy since the day she moved in,
almost a year ago. Her health and well-being have improved and she is now fully settled in. She is very fond of the caring staff, loves the food, and enjoys the garden. The staff tries very hard to accommodate us, whatever our requests and the fact that Mum is safe and happy at RSG gives us great peace of mind. I would highly recommend RSG to anyone considering permanent care for an elderly relative.

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Review from Pippa R (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two members of staff, in particular, are absolutely marvellous supporting my mum with day care. My mother thoroughly enjoys the activities and chatting with other service users. Mum enjoys all the activities; painting, movement to music, and cards and she loves the day trips.

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Review from Teresa T (Wife of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband attends Dementia Day Care weekly and we also attend bi-weekly Lunch Club together.
The attention to care for both these events is excellent and could not be better. The staff are enthusiastic, caring and helpful. At both these events the food is nutritious, options are also given, and portion
size is perfect.
I think every detail is taken into consideration.
Have only good things to say about Royal Star and Garter.

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Review from Mary A (Wife of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband gets from the day care staff is totally outstanding in every way. He gets a big welcome when he arrives. Staff respond to him very well. They are all very kind and helpful and very good fun.

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Review from J S (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Royal Star and Garter in High Wycombe six weeks ago and has settled in amazingly well. He was very hesitant about leaving his own home but loved his room overlooking the garden. His room is very spacious, absolutely spotless, and very comfortable. The staff are so friendly, kind
and helpful and nothing is too much trouble. I have joined Dad for lunch and it really is like fine dining. I would like to send my very grateful thanks to everyone, staff, and volunteers who make this home exceptional and of a very high standard.

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Review from Sally H (Wife of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been a resident for 15 months at The Royal Star and Garter and he was very happy there. Everyone at this home is kind and considerate - nothing too much trouble.
I have nothing but praise for them. The Home is lovely and friendly - a pleasant place to be.

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Review from G W (Son-in-law of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Building is spotless. Staff are lovely and professional.

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Review from S M (Wife of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be more pleased with this care home; it is outstanding. As a retired clinician, I have visited many homes in my working life. I was dismayed when my husband's dementia became too difficult to continue home caring. At Royal Star and Garter he is very happy and well cared for by cheerful,
smiling, competent, caring and welcoming staff, nothing appears to be too much trouble for them. The rooms, facilities and cleanliness are superb.

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Review from John M (Husband of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been a resident in one of the specialist dementia wings for over 3 years suffering with Alzheimer's disease. The home itself is modern in its design. It is light and airy and has clearly been designed with an understanding and sympathy of the needs of dementia residents. It is very well
managed and the staff are thoroughly trained in the requirements and demands of those with this progressive disease. They are kind, friendly and caring in every respect. My wife is so content and comfortable that I feel she thinks she is actually at home. I can't rate the Royal Star and Garter highly enough.

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Review from Brendan M (Partner of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a rare experience in life to find an organisation in which one has complete and utter faith. I am happy to say that the Royal Star & Garter is one of those organisations. Everything about them says quality, which is why I have given it five stars throughout. Be assured that, in my opinion, should
your loved one take up residence with the Royal Star & Garter he or she will be treated with kindness, care, and affection within the safe and warm environment the home provides.

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Review from Sally H (Daughter of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Royal Star and Garter always go above and beyond when caring for residents. My father is living with Dementia and has been living at the home for almost two years now. The staff are kind, patient, attentive and supportive. To celebrate his birthday earlier this month, they organised
a balloon, prepared a cake and invited other residents from around the home to join the celebration with us. This made the day extremely special for my sister and I, as well as my father. What a wonderful team.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you very much for taking the time to provide positive feedback about your father's experience at our home. I am delighted to hear that you and your father enjoyed his birthday celebration. It brings our team great joy to know that we have met your expectations and provided excellent care for your father. Thank you again for entrusting your father's care to us.


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Review from Kate B (Daughter of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You always leave uplifted. From walking through the door into a smart contemporary reception hall, which is more posh hotel than care home, you are greeted by happy caring people whether they are staff, residents or family members visiting. Everyone cares, and you will end up caring about everyone too
after a very short time. It is truly a family atmosphere. The staff are highly professional. Everyone is respected and understood. The minds in that building are or were phenomenal, and everyone had a fascinating life. This ethos is carried through.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you so much for your kind words and wonderful feedback. We are thrilled to hear that your experience at our home has been uplifting and positive. Our goal is to create a warm and welcoming atmosphere where everyone feels like they are part of one big family. Our staff are dedicated to providing the best care possible, and we are glad that you have noticed their professionalism and caring nature. We are truly humbled by your kind words and look forward to continuing to provide a caring and family-like environment for all who walk through our doors.


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Review from Michael M (Respite Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extraordinary place, where the welcome is apparent from the moment I walked in the door. I was in for respite to give my wife a break and I was able to tell her that she could stop worrying instantly.
The home is magnificently equipped and from my limited medical experience, I couldn’t help
but notice how swift and accurate the nursing support was.
The food is excellent, both catering and care staff go out of their way to make everybody very welcome and show great patience with those who find it difficult to eat. The well-being coordinators really went out of their way to provide a varied programme, which is delivered with the best possible humour and encouragement. The open-door policy clearly pays off as the home always seems to have fresh visiting faces, from which I certainly felt unconfined.
A really nice place for an old person to live.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you for your wonderful, detailed feedback. We are delighted to hear that you had a positive experience during your short break stay at our home. We are glad to hear that you felt welcomed from the moment you walked through the door and that our team was able to provide prompt and accurate nursing support. We appreciate your recognition of our excellent food, responsive care staff, and dedicated Well-being coordinators we strive to create a vibrant and inclusive environment. Your kind words serve as motivation for us to continue providing high-quality care and support to all our residents. Thank you for choosing our home and we look forward to welcoming you back in the future.


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Review from Isobel M (Daughter of Resident) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who is now 91, has been a resident at The Royal Star And Garter High Wycombe since November 2020, when we moved him from another home in order to get specialist Dementia care. He is very content and settled here and as a family, we are delighted with the care, attention, expertise and friendliness
of all the staff. We often have lunch with him - after a game of Scrabble which he is still very able to play; beating me more often than I would like - and I have to say the food is very good and is a highlight for my father who is constantly checking his watch to make sure our game is not over-running! I like to have lunch with him on Fridays to get the benefit of the fantastic fish and chips. The home is modern, clean and spacious and the staff are like friends - we could ask for nothing more.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you for your wonderful feedback. I am delighted to know that your father remains settled and thriving at his home and receiving exceptional care from our dedicated staff. Thank you for recognising the friendly approach and expertise of our dedicated team. It's lovely to hear about your enjoyable Scrabble games with your father and the Friday meals you share together. Thank you for entrusting us with your father's care.


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Review from Victoria M (Daughter of Resident) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are so pleased with the continued care and support my Dad is receiving at Royal Star and Garter High Wycombe. The staff are lovely, friendly and very approachable. The nurse in ‘Brookes Family’ has been particularly helpful in keeping us fully updated with my Dad's many ‘issues’ and any
concerns she has had with him.
My Dad could not be in a better place and we are grateful for all the staff do.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

It is lovely to know that the staff have been lovely, friendly and approachable and the nurses have been helpful in keeping you fully informed about your Dad's wellbeing and any concerns. Thank you for sharing your experience and your feedback about the care your Dad is receiving. Your kind words mean a lot to us.


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Review from Sharon B (Wife of Resident) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at the Royal Star and Garter for 3 years this coming July. I researched various care homes in Berkshire where I live. However, I did not feel confident in any of those that I looked at. That was until I heard from a friend about the Royal Star and Garter in Buckinghamshire.
The care given to my husband goes above and beyond my expectations. The staff are so very kind, especially when life becomes challenging, which from time to time has been the case. I can only say that because my husband was in the Army, this meant he qualified for a place in this care home. There are many activities at the home. However, sadly my husband no longer wants to take part. The staff not only look after my husband, they also look after me. Royal Star and Garter have also taught me about the 'Butterfly' method of caring for someone with Dementia. So I thank them profusely for all that they do.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

I am touched to know that the staff go above and beyond to provide excellent care and support not just for your husband but for you as well. It is wonderful that you have found a place that meets your expectations and where you feel supported. Thank you for taking the time to express your appreciation and I wish you and your husband continued comfort and care.


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Review from Melanie S (Daughter of Resident) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at the Royal Star and Garter for a week and I can't fault any of the staff, always so very helpful.
You are made to feel like part of the family.
The meals are always good and I like that I can stay and have a meal with my dad at a small cost. I would recommend the Royal Star and Garter
to all family and friends.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

That is wonderful to read. It is great to know that your experience at our home has been so positive. It is a testament to the caring and welcoming atmosphere the staff have created. Your recommendation will surely mean a lot to those looking for a home for their loved ones. Thank you for sharing your feedback.


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Review from M W (Daughter of Resident) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing place Dad had settled in very well.
The staff and care team are amazing, so caring.
Special thanks to the three ladies for making us feel part of the Royal Star and Garter family.
Again thank you.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you for your kind words in your review. We are delighted to read that your Dad has settled in well and that you feel part of the family. We will pass on your kind words to the three ladies who went above and beyond to make you feel welcome.


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Review from Heather C (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the Royal Star and Garter Care Home in High Wycombe highly enough; it is a well-designed, bright and clean environment. I know my father does/will receive excellent care when he stays at the home for short-term care breaks. All the staff are kind, caring, friendly and considerate; they
make him feel very welcome, and he says, ‘the food is lovely and that he is looked after well’.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you for the excellent review of the home and for highlighting the exceptional quality of our services. Such positive feedback motivates and inspires our dedicated staff to continue delivering exceptional care to all our residents.


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Review from Anne B (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for, feels safe and secure and is happier than she has been for several years as her health has declined. Staff are friendly and helpful. The environment is spacious, well-maintained and perfectly designed for elderly people with mobility issues. We looked at several homes before
choosing this one; it is without a doubt the best I have seen. I can highly recommend it.

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Royal Star & Garter - High Wycombe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Royal Star & Garter - High Wycombe is calculated as follows: ( (293 Excellents x 5) + (11 Goods x 4) ) ÷ 304 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Royal Star & Garter - High Wycombe is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Reggie

Reggie Ballos

Job Title: Home Manager

Joined: 2020

I have worked for the charity since 2009, becoming High Wycombe’s Home Manager in late 2020.


The things I love the most about my job are being able to create lovely moments and memories with the residents and being able to laugh and cry with them, comfort and reassure each other when we feel sad, and just being there as a friend and family. I also love that we are one family, there is no ‘them and us’.


Frequently Asked Questions about Royal Star & Garter - High Wycombe

What types of Care is Royal Star & Garter - High Wycombe registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Royal Star & Garter - High Wycombe provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Royal Star & Garter - High Wycombe have?

There are 70 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Royal Star & Garter - High Wycombe?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Royal Star & Garter - High Wycombe to the centre of High Wycombe?

0.5 mile(s) as the crow flies, distance by road may be significantly further.