Review from Christine P (Daughter-in-law of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience

My mother-in-law receives the best of care at Royal Star & Garter - High Wycombe.
She is always relaxed and happy as well as clean, tidy and well turned out. I have no concerns about her physical and mental care. I know I would be informed immediately of any problems.
The residence is full of stimulating

decor and is always clean and tidy. The staff are always cheerful and caring.
I feel we are lucky to have access to such a facility for her.
Thank you to all members of the team.

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Review from V H (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience

Since my father moved into the Royal Star & Garter in High Wycombe, he has received outstanding care and, as a result, is happier, more chatty and far healthier than I have seen him in years. Everything, from the nursing and physiotherapy through to the social events and catering, are excellent. My

father loves having other ex-service personnel to chat to and I love having the peace of mind that my dad is somewhere where he is happy. The staff make sure to involve the family and keep us updated on everything. I can’t recommend them highly enough.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you very much for taking the time to provide feedback about your father's experience at our home. It brings us great joy to know that your father is receiving outstanding care and is experiencing improved wellbeing since moving in.
We genuinely value your kind words, highlighting the exceptional quality of our services, from nursing and physiotherapy to social events and catering. It's uplifting to hear that your father enjoys the company of other ex-service residents and that you, as a family, have peace of mind knowing he is in a happy environment.
Thank you for recommending us highly. Such positive feedback motivates and inspires our dedicated staff to continue delivering exceptional care to all our residents. We cherish your support and are glad you trust in our services.

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Review from J T (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience

Both my parents are now permanent residents. I cannot speak highly enough of the care and support both are receiving. All staff are friendly, welcoming and look happy in their work. As I recently approached my father’s room, I could hear the gentleman who was cleaning his room talking to my father and

making my father laugh; lovely to hear as prior to his admission he had little to laugh about. When leaving my parents, I feel relieved that they are receiving first-rate care. The nurses are excellent at updating me on any changes in care needs.

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Review from Anne R (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience

Since my mother entered the home in February 2023, the staff have been supportive, responsive and done whatever they can to ensure that her transition has been as smooth and welcoming as possible. As I live many thousands of miles away, it’s important to me to have confidence in the knowledge that my

mother is as comfortable and happy as she can be.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you so much for taking the time to provide your feedback about your mother's experience at Royal Star & Garter, High Wycombe. We are thrilled to hear that our staff have been supportive, responsive and have made your mother's transition as smooth and welcoming as possible. We understand how important it is for family members to have confidence in the care that their loved ones are receiving, especially when living far away.
If there is anything we can do to enhance your mother's experience, or make you feel more comfortable, please do not hesitate to reach out. Thank you again for entrusting your mother's care to us.

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Review from Marion G (Sister-in-law of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience

From the moment that my sister-in-law entered Royal Star & Garter in High Wycombe, my husband and I knew that we had picked absolutely the best possible care for her. She has been residing there for almost a year now and she settled very quickly without any problems. This was due to the fact that all

her needs were, and are, met with the utmost care. She really feels safe and loved. All the staff and carers are so helpful and nothing is too much trouble. Her room is so spacious and comfortable and she has a lovely view from her bedroom window. Whenever we visit, we can see the standard of care that she is receiving as she looks so clean and her clothes are spotless. We can see that the laundry is first-class as well. The communication from the home to us is excellent, as we are kept very much informed about everything that is happening, both now and in the future. It is such a relief, when we leave her, to know that she is receiving such dedicated care.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you very much for taking the time to provide us with your invaluable feedback. It is our highest priority to provide the best care and services to our residents and we are thrilled to hear that we have been successful in doing so for your loved one.
It gives us great pleasure to know that your sister-in-law has settled in so well and feels safe and loved in her new home. We are delighted to hear that our staff and carers have been helpful and accommodating in meeting your sister-in-law's needs. We take pride in providing our residents with comfortable and spacious accommodation, ensuring that they have all the facilities they need.
We are aware of how important communication is, especially for families and loved ones who have their family members residing with us. We are pleased to hear that we have met your expectations regarding regular updates, and we will continue to provide you with the best possible support.
Thank you once again.

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Review from Caroline B (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience

My mother is so happy living at the Royal Star and Garter. Her every wish is tended to. Her staff treat her as their family. She enjoys mostly varied activities and laughs daily. I am always sad to leave my mum but know she could not be in better hands. Care is wonderful at Royal Star & Garter. This,

in turn, allows me peace of mind when I'm not with her. Heartfelt thanks.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you for the amazing review that you recently posted about our home. It brings our team an immense joy to know that we have met your expectations and provided excellent care for your mother. I am thrilled to hear that your mum feels like she is being treated like family. We strive to create a warm, family feel and welcoming environment for all of our residents, and we are delighted to hear that we are achieving this goal. Keeping our residents happy and engaged is one of our top priorities, and we are glad to see that your mother is finding her time with us meaningful. We understand that entrusting your loved ones to us can be a challenging decision, but we assure you that we are committed to providing the best care possible.
Thank you again for sharing your positive experience with us. If there is anything we can do to improve your experience, please do not hesitate to let us know.

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Review from Mairi M (Daughter of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience

Dad has been a resident at the Royal Star and Garter for two years now. He has vascular dementia and when he first moved in, not only was it during lockdown, but he had just lost our mother and was extremely stressed and confused as he could not remember where she had gone. Within no time at all the

staff made dad feel relaxed and at home and their communication with the family has always been excellent. Everything about this care home is top-rate, from the specialist care and understanding of how best to help people and families living with dementia; to the high-class decor and comfort of the rooms.

The staff are absolutely wonderful with dad and he is always extremely at ease when we see him and says that he has absolutely no complaints about his experience of living at the Royal Star & Garter and that he wants for nothing. I really cannot recommend this home highly enough and the whole family feel really fortunate that as an ex-service man dad qualifies to be cared for here.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you so much for taking the time to leave such a positive review of our Home and your kind words. We are thrilled to hear that your experience with us has been nothing but exceptional. It is always incredibly heart-warming to hear that the residents living at Royal Star & Garter feel at home and comfortable in their surroundings.
We are pleased to know that our team has been able to provide specialist care for residents living with dementia as well as excellent communication with their families.
We are delighted to hear that he feels at ease with us. It is an honour to care for your father, and we look forward to continuing to provide him with the very best care.

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Review from Stuart W (Son of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience

Dad was a resident for over three years. The care provided was quite exceptional. Whilst his mobility was greatly reduced and the worry of falls was always present, the loving and attentive staff always made it possible for Dad to live life as fully as possible. He often praised the efforts that staff

would go to in providing entertainment, organising trips and encouraging regular exercises. When we spoke he would relive his day with such joy and enthusiasm, whether it was the entertainment or trips outside, the staff would always try and come up with more to do. Whilst Covid presented many restrictions, in particular, home visits. I was so impressed with the efforts taken by staff and the management in keeping us fully updated on Dad's wellbeing.
As a family we were always given the warmest of greetings and felt very much included in Dad's life; it felt like we belonged to one big family, and I shall miss them all.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you so much for taking the time to leave such a wonderful review. We are all thrilled to have had the opportunity to provide care for your father over the past three years. It was such an honour to be a part of his life and see him live life to the fullest.
Our team strives to provide exceptional care and create a warm and welcoming environment for all our residents and their families and we are glad to know that you experienced this during your father's stay with us. It is especially encouraging to hear that our efforts to keep you updated on your father's well-being, particularly during these difficult times, were appreciated.

Once again, we thank you for sharing your thoughts and experiences with us. Your kind words inspire us to continue to strive towards making a positive difference in the lives of our residents and their loved ones.

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Review from David T (Son of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident since January 2022 and as a family, we have been delighted with the level of care she has received. My father was allowed to visit on a daily basis, have meals with my mother and attend the various forms of activities and entertainment with her. The staff are extremely

caring and attentive, going out of their way to get to know my mother and encourage her to participate in activities and to settle into the home. The rooms are large, modern and homely and the food is excellent, with a varied choice always available. When my father became ill, Royal Star & Garter - High Wycombe was an obvious choice for his end-of-life care and the staff treated him with the utmost kindness and dignity throughout, as well as providing constant support for the family. We would not hesitate to recommend Royal Star & Garter - High Wycombe to anyone looking for a home for their loved ones.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

I wanted to personally thank you for taking the time to leave a positive review about your experience with Royal Star & Garter, High Wycombe. It is wonderful to hear that your mother has received the level of care she deserves and that your father felt comfortable and cared for during his end-of-life care.
We take pride in our staff members who go above and beyond to ensure our residents and their families feel welcome and at home. It means a lot to us to hear that our residents and their family members are happy with the care, attention, and comfort we provide.
We understand the importance of having a safe and homely environment for your loved ones, and we are delighted to have been able to provide that for your family.
Thank you again for your kind words.

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Review from Francis (Frank) B (Husband of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience

The Royal Star & Garter is in the top 20% of best care homes in southern England. My wife is in the best place I considered and I couldn't do better. It is a military charity and as such, I was admitted. It gives excellent dementia nursing and attention from caring nurses/carers. The leisure and eating

facilities are very good. Excellent management. I make a visit three times a week, so feel competent to give an opinion. The costs seem very fair and not over-expensive from local studies made. I have personally had respite attention from their nursing side, and when needed I would apply for full-time residence.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you for your kind words in your review of the Royal Star & Garter. We are thrilled to hear that you are pleased with the care and attention that your wife has received from our team of dedicated nurses and carers. We understand how important it is to provide a safe and comfortable environment for our residents, especially those with residents living with dementia and it is inspiring to know that we have been able to meet your expectations.
It is also wonderful to know that you are pleased with the leisure and eating facilities at the Royal Star & Garter, as well as our management. Our team strives to provide the highest level of service to our residents and their families, and it is rewarding to see that our efforts are being recognized.

Thank you again for choosing the Royal Star and Garter for your wife, and for taking the time to share your positive experience with others.

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Review from Wendy H (Wife of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience

Wonderful staff, who not only are very caring and patient towards my husband, but also very supportive of me. I feel completely confident that he is in the best place, for him. All the activities that are available, are excellent.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you for the lovely review and your kind words. It means a lot to us to hear that you and your husband have had such a positive experience with us. It is a privilege to provide loving care to your husband and we hope to continue providing exceptional care for many years to come.

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Review from Mike M (Son of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience

My mother has now been at the Royal Star & Garter for four months and we are delighted with the care she receives. She has mid to late-stage Alzheimer's and severe mobility issues. We struggled to provide care for her at home for some time before making the decision with some trepidation that she must

enter a home. After visiting several homes we decided on the
Royal Star & Garter and it really has lived up to our hopes and expectations.
Staff are unfailingly kind and patient with my mother and, as well as providing all the essential elements of care to a first-class standard, they go above and beyond in so many small ways to ensure that her experience is a positive one. One example: With her dementia, my mother becomes easily distressed, especially upon awakening from a nap when she is especially disorientated. So we will often find a member of staff sitting by her side as she snoozes, ready to reassure her that all is well and that she is safe and secure when she awakes. Excellent home. Excellent staff. Excellent care.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

Thank you very much for your kind words and inspiring review.
At the Royal Star & Garter, we strive to ensure that our residents feel comfortable and well-cared for, so we are thrilled to hear that you have experienced this first-hand. Our dedicated staff works incredibly hard to provide person-centred care to each resident.
We believe we have a true family atmosphere, and we're thrilled that your mother is thriving in her new environment/home. Thank you for entrusting us with the care of your loved one and for taking the time to share your positive experience.

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Review from Michael L (Son of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience

My 96-year-old mother suffers from dementia and her mobility is also poor due to severe arthritis. Since taking up residence some five months ago her quality of life has significantly improved. The care and attention provided by all the staff have been excellent. My mother has put on weight, loves the

company and feels safe and secure. I cannot recommend any more highly the Star & Garter, High Wycombe.

Reply from Reggie Ballos, Home Manager - High Wycombe at Royal Star & Garter - High Wycombe

We are delighted to hear that your mother's quality of life has improved significantly since she moved in with us. It is heart-warming to hear that your mother has put on weight, enjoys the company, and feels safe and secure. We take pride in providing excellent care and attention to all our residents, including those who are living with dementia and declining mobility. We are grateful for the opportunity to make a positive impact on your mother's life by providing a comfortable and nurturing environment for her.
We are grateful for your trust and confidence in our team. Rest assured that we will continue to strive for excellence in all that we do.

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Review from Tina S (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience

My father moved in at the beginning of June. The staff were very friendly and were always looking for ways to make him more comfortable. He didn't really get any physio though and didn't gain his ability to walk. The food was good and tailored to his needs. The room was smart and had all the facilities

needed especially the hoist, which proved very useful. Unfortunately, he was only at the home until August, when he went into the hospital and didn't return to the care home. There are daily activities for the residents if they are fit and able to join in.

Reply from Diane Fisher, Marketing & Communications Officer at Royal Star & Garter - High Wycombe

It was a privilege to have known your father and to have been able to provide care for him. We're sorry he was only with us for such a short time, we would have really liked him to be able to have physio on a regular basis and enjoy more of our other activities too. We all really enjoyed getting to know you as a family and wish you the very best.

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Review from Sue A (Daughter-in-law of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience

My father-in-law moved to Star and Garter High Wycombe in July. I cannot thank them enough for giving him such a safe and comfortable environment.

He is still mentally active and receives lots of one-to-one support as well as varied activities. Sometimes he chooses not to do the activities, but

that is ok as he never complains of boredom or anything else. He seems happier and much less anxious - better, I think, than with all the love and care we provided for him in his own home.

His move has been a godsend for his family. Its hard at first not having to think and worry for your loved ones, but no longer needing to organise carers, medical appointments, physios, chiropodists, eye and hearing clinics, dentists, assessments etc is a huge weight off our shoulders and makes a big improvement to family life. Cheaper too.

The nurses, dementia staff, carers and admins are lovely. All seem to enjoy the residents and working at Star and Garter, which confirms we made the right choice 100%.

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Review from A D (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience

The staff are so caring, friendly and attentive. My mum is treated with gentleness, respect and a happy smile. She is always clean, smart and comfortable. She has activities and social events to stimulate her and always a choice to take part or not. I feel confident and content that she is relaxed and

safe and that staff are well trained and genuinely eager to look after her and her needs. The home is very welcoming and has a definite family feel.

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Review from Heather B (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience

My mother has been a permanent resident since April, following two weeks respite stay. She is settled,happy and well-cared for. The staff are excellent, professional, caring and friendly. There are plenty of activities that residents can take part in, if they wish, as well as trips out every week. The

Royal Star and Garter High Wycombe is more like a hotel than a care home. I cannot praise it or the staff highly enough. I would be very happy to stay there myself.

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Review from Helen R (Daughter of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience

Both my parents moved to the Royal Star & Garter early this year and during the last 6 months they have only ever experienced kindness and care from the whole team at High Wycombe.
The staff have gone above and beyond to ensure both my mum and dad have settled in to their respective families. With

one being in nursing and the other in dementia, we have experienced both areas of care and I can honestly say neither disappoint. The facilities at High Wycombe are fantastic and nothing ever seems too much trouble. I would highly recommend the Royal Star & Garter to anyone seeking a care home for their loved ones.

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Review from A B (Respite Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience

I stayed here for four weeks of respite care. The staff are friendly and cheerful. The home is very well run and clean. The food was imaginative with an A La Carte menu. I am very lucky.

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Review from M I (Son of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience

My father has been a resident in one of the dementia families for about 6 months, and as I am local I manage to visit regularly. What is most striking is that he is always happy. Having had live-in support at home for several years he is thriving being part of a community and throws himself into the

activities, particularly anything musical. There have been rare occasions when his condition means he becomes frustrated and agitated, but the staff are fantastic at making him feel comfortable again; they are able to do this because they have taken the time to get to know him so well. Being a new, purpose built facility, the environment is first class and provides everything that Dad needs.

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Royal Star & Garter - High Wycombe

Care Provided by Royal Star & Garter - High Wycombe

Good to Know

Funding & Fees Guide for Royal Star & Garter - High Wycombe

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