Royal Star & Garter - High Wycombe

Hughenden Avenue, High Wycombe HP13 5GG
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10 75 Reviews
  • Royal Star & Garter - High Wycombe, High Wycombe
Royal Star & Garter offers compassionate, loving care to veterans and their partners living with disability or dementia.

The High Wycombe home opened in April 2019 and has been exclusively designed for the comfort and well-being of residents.

Specialist nursing and dementia care are offered in a relaxed, homely environment. Residents can enjoy the many activities in the spacious lounges, share the day with friends in the cafe-bar, or enjoy quiet time in the library or landscaped gardens.

With over 50 activities and outings every week, there is always something fun to do.

The in-house physiotherapy team offers regular physiotherapy sessions in a fully equipped studio.

Each resident has a large, en-suite bed-sitting room.

The care team works hard to ensure that life for residents in the High Wycombe home is comfortable, stimulating and fulfilling. Residents are supported to live a full and enjoyable life.

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Care Provided by Royal Star & Garter - High Wycombe

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 74 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Reggie Ballos (Home Manager)
  • Admission Criteria
    • Ex-Service personnel and their partners
    • Ages 18+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (70)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Royal Star & Garter - High Wycombe

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,836 – £1,836
    • Self-Funded Nursing Dementia Care £2,040 – £2,040
    • RESPITE Self-Funded Nursing Care £1,836 – £1,836
    • RESPITE Self-Funded Nursing Dementia Care £2,040 – £2,040
  • (these prices are only a guideline, please contact Royal Star & Garter - High Wycombe to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Available parking on-site is limited however nearby roads that provide additional parking.


Royal Star & Garter - High Wycombe Reviews (75)

Total of 75, showing 61-75
10

Royal Star & Garter - High Wycombe has a Review Score of 10 (9.964) out of 10, based on 26 reviews in the last 2 years. Over all time Royal Star & Garter - High Wycombe has 75 reviews.

Overall Experience

  • 73
  • 2
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Date Published

75
5
19
26
49

Review from Ian M (Son of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly an excellent home. The staff are wonderful and my dad is finally in a place he doesn’t want to escape from. He has been living there for nearly a year now and has been so much happier than his previous residence. 5 stars.

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Review from Gary H (Nephew of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time that my wife and myself come to visit our uncle we have always been given first-class service, friendly and informative and very human. Our uncle can be a fussy person but since being here he has not complained once and when we telephone on the odd occasion to talk to him the staff are very
polite and helpful.
When we visit the areas are spotlessly clean and the home is fantastic in keeping us up to date with all the activities both with pictures and with emails.
A first-class home thank you.

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Review from K S (Daughter of Resident) published on 29 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely well run and very well cared for ay all times. Staff very attentive and friendly.
Very difficult at this time, however, the staff did everything to help. Food is very good and varied.

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Review from D O (Daughter of Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time we came to view this care home, we knew it was perfect for my father. The measure in how fabulous this place is, is how happy and settled my father was from the minute he moved in. We all felt welcomed into this special family. Everything is geared towards the individual's needs. I would
have absolutely no problem highly recommending this home.

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Review from P P (Son of Resident) published on 17 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being very well cared for in this new facility. The staff are caring, attendant, professional and above all they all seek to have an engaging, understanding rapport with the residents. My mother feels "very lucky" to be where she is.

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Review from Derek C (Son of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived here for four months; where there are unbelievably high standards of care with the utmost thought given to every detail.


A well designed, very comfortable building with dedicated staff who are excellently trained and chosen with a natural ability to look after residents in a most

personal and attentive way.
Patience, involvement in activities, encouragement and a real interest in the residents makes life so much better for them and is a joy to witness.


End of life care was superb and meticulously arranged which made the death of my mother seamlessly easier.


My sincerest gratitude goes to the whole wonderful organisation.


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Review from C B (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Please could a system be set up whereby when a relative puts a request in for lunch for the next day, a message is put in the residents handover notes so that the carers get the resident up and dressed, breakfasted and ready in time to greet the guest and is able to eat lunch with them i.e not given
a large breakfast late in the morning when lunch is at 1pm. Not left to sit around/in bed in pyjamas when not ill so keeps the guest waiting, also the resident misses out on the morning activities if in own room half the morning.
Thank you.

Reply from Michelle Danks, Senior Marketing & Communications Manager at Royal Star & Garter - High Wycombe

Thank you for sharing your comments, we value all the feedback we receive. We have an ethos of person-centred care which means we work at the pace of residents themselves and always prioritise this to avoid any distress. We encourage them to choose their own schedule for the day and we avoid task-oriented care. This may mean that sometimes it does not fit into family plans, but wherever we can, we try to encourage residents to be mindful if they are expecting visitors. This approach is what makes us one of the top care home providers in the country and is what ensures our residents are able to live and enjoy life to the fullest.


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Review from P P (Widow Widower) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into the Royal Star & Garter on the 21st of May 2019. He fell on the 24th May fracturing his hip and shoulder. He had successful surgery on his hip in Stoke Manderville. He had two further falls one in June and one on the 29th August 2019 resulting in his death on the 29th August.
It
has been a traumatic time for all the family. There was an inquest on the 4th of December. I was very impressed by the nurses and carers their kindness, patience and care the facilities and the home itself.

Reply from Michelle Danks, Senior Marketing & Communications Manager at Royal Star & Garter - High Wycombe

Thank you for sharing your comments about one of our Homes, we value all the feedback we receive. The nurses and staff felt privileged to care for your husband and to provide you with support during such a difficult time. They were also honoured to be involved while he was in hospital and to be included in his funeral.
Your husband had been assessed by our team as being at a high risk of falling and we did everything we could to minimise this. Our Homes, staff, environment and systems are set up to closely monitor this as well as any associated medical conditions, but sometimes despite everything, incidents still happen. The Coroner concluded that this was a very sad case of an accidental death. You and your family remain in our thoughts and it was wonderful to welcome you back into the Home in December for our Starlight event.


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Review from D S (Wife of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Very comfortable and well equipped. Wonderful carers and nurses.

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Review from Fiona B (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place that goes the extra mile, not only for the residents but their families too. The care is second to none. The staff are all really friendly and the atmosphere is so relaxed, it's really home from home.

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Review from J B (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very understanding, good management. Each resident is treated in their own special way.

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Review from G W (Respite Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the facilities are new, the food is great, I have already put on weight, the staff here are 10 out of 10 for care.

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Review from K V (Daughter of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the whole experience to date with The Star & Garter to be excellent. From the initial enquiry, through the assessment to dad's arrival, they were thorough, attentive and extremely professional.
As a resident, dad is valued and cared for in a genuine and considerate manner. Staff have
taken the time to understand his interests and needs. The home itself is spotless and really well appointed. Dad's room is spacious with a view onto a beautiful garden and his own pictures on the wall. Dad feels safe and loved.

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Review from Julia C (Daughter of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot describe how happy we are with the care my father receives from the staff.
He is a changed man.
So happy, more confident on his feet (the physio is amazing), and has a glow about him which we haven't seen for some time - thank you.
This was a very easy review to write.

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Review from Kenneth D (Respite Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My twelve days of respite care have been some of the happiest ever. The multi-talented staff catered for every need and made me feel very special. It was as though I was a member of a happy family. My general health showed a rapid improvement with the help of the physio. Have no fear, I will return.

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Royal Star & Garter - High Wycombe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Royal Star & Garter - High Wycombe is calculated as follows: ( (293 Excellents x 5) + (11 Goods x 4) ) ÷ 304 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Royal Star & Garter - High Wycombe is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Reggie

Reggie Ballos

Job Title: Home Manager

Joined: 2020

I have worked for the charity since 2009, becoming High Wycombe’s Home Manager in late 2020.


The things I love the most about my job are being able to create lovely moments and memories with the residents and being able to laugh and cry with them, comfort and reassure each other when we feel sad, and just being there as a friend and family. I also love that we are one family, there is no ‘them and us’.