Snowdrop House

Baldock Street, Ware SG12 9DT
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9.8 101 Reviews
  • Snowdrop House, Ware
Snowdrop House in Ware delivers a full range of care services for older people, including residential, dementia and nursing care and respite services. The purpose-built home combines high-quality, personalised care with a luxurious lifestyle.

The home is bright and airy, with its own hair and beauty salon, café and cinema room. Each bedroom is individually styled with its own en-suite facilities. Many rooms also offer direct access to the beautiful gardens.

The dedicated team supports residents to continue enjoying a range of daily group and one-to-one activities, all tailored to their interests. If they wish, residents can also keep busy with light tasks around the home, from laying the table for lunch or helping in the gardens.

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Care Provided by Snowdrop House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clare Crow (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Snowdrop House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,772
    • Self-Funded Residential Dementia Care from £1,862
    • Self-Funded Nursing Care from £2,012
    • RESPITE Self-Funded Residential Care from £1,982
    • RESPITE Self-Funded Residential Dementia Care from £2,072
    • RESPITE Self-Funded Nursing Care from £2,222

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Snowdrop House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Snowdrop House Reviews (101)

Total of 101, showing 1-20
9.8

Snowdrop House has a Review Score of 9.8 (9.757) out of 10, based on 32 reviews in the last 2 years. Over all time Snowdrop House has 101 reviews.

Overall Experience

  • 85
  • 15
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Date Published

101
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Review from S C (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially went into Snowdrop House for a 2 week respite period for back pains. Her initial settling in period was extremely difficult for her, but with the wonderful help of the staff and management she quickly began to find her feet and enjoy living there. In fact her two week respite has
turned into her new full time home.
I can't speak highly enough of Snowdrop House, it really is a wonderful place for my mum to live. I would say she's done more living in Snowdrop House than she did in the last 5-10 years of living in her own home.

Reply from Jade Rackham, Home Manager at Snowdrop House

Thank you very much for taking the time to leave us such a wonderful review about you experience with Snowdrop House, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It's our pleasure to be able to take care of your lovely mum.


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Review from Susan S (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had to come into care at very short notice 23rd December 2024. A traumatic time for Dad and us as a family - but the absolute kindness, care and respect for Dad has and continues and to be faultless.
We are so very grateful to every member of the staffing team - and Dad tells me how very kind everyone
is to him.

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Review from James C (Son of Resident) published on 23 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my dad during his respite stay with you in Jan 2025.
Your staff are friendly and professional and your purpose-built care home is well designed with an open and airy feel to it.
There's a lovely warm and caring atmosphere throughout Snowdrop House from the cafe on the ground
floor up to the cosy seating areas, dining rooms and bedrooms on the other floors.
My dad regained strength during his stay and was able to return home after 2 weeks of care.

Reply from Jade Rackham, Home Manager at Snowdrop House

Thank you very much for taking the time to leave us feedback about your experience at Snowdrop House. We're so pleased to hear you were happy with the care provided for your dad whilst he stayed with us.


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Review from Carole D (Wife of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband was a resident at Snowdrop House for 18 months. I cannot praise the staff enough for how well they looked after him especially during his last few days. In the early stages he loved sitting in the cafe having a homemade cake and cup of tea. It is such a homely and welcoming care home
which we will be ever grateful for.

Reply from Jade Rackham, Home Manager at Snowdrop House

Thank you so much for taking the time to leave us such lovely feedback about your experience at Snowdrop House. We're so pleased you were happy with the care provided for your husband.


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Review from Andy O (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was seeking a local nursing home for my Dad, one which could provide the 24-hour care that he required, for the final few weeks of his life. The Snowdrop customer care team visited his home first and was exceptional, he was treated kindly and he was put at ease immediately. They offered a room the
very next day and made all the arrangements, making it a very easy decision for me and the rest of our family. Once at the Home, their ethos to care and attention was seen throughout all members of staff, whether the care team, nurses, management, catering, cleaning team, or groundsmen, every single person had a smile, would say hello to you every time you visited, every person knew Dad by name too. Their activities are endless and exciting, quickly put not only me at ease, with the expert care 24 hours a day, but most importantly, he was so comfortable there and it allowed him to be himself. Amazing team, you would be very welcome if you chose Snowdrop for the care of a loved one

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for the kind words about Snowdrop House and our team here. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was our absolute pleasure to be able to care for your lovely dad.


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Review from R S (Friend of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a beautiful, welcoming care home. You are welcomed by a friendly face, management always says hello and asks me how I am. The cafe has homemade cakes and I've noticed the ambulance crews also pop by. My friend loves being here and calls the carers her family, they are so kind and thoughtful. There
is always something to do, I love visiting I wouldn't hesitate to recommend it.

Reply from Reviews Team, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us feedback about your experience at Snowdrop House. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Elizabeth L (Daughter of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have looked after Mum so well in her final days. You have been supportive of us and Mum and treated her with dignity and compassion. All of the staff on the second floor are fantastic, so kind, friendly and nothing is too much trouble. Thank you.

Reply from Reviews Team, Reviews Team at Snowdrop House

Thank you for taking the time to leave us such kind words about your experience at Snowdrop House. We're so glad you felt supported during such a difficult time. Your feedback will be passed on to everyone who looked after your lovely mum.


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Review from E R (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Snowdrop House has exceeded my and my family's expectations. This was Mum's second care home and this was obvious this was the place for her. She is very happy and I genuinely feel she is loved and treated with so much dignity. It breaks my heart that she is no longer at home but I truly feel she now
feels at home there.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for taking the time to write such kind words about Snowdrop House and the team. It's our absolute pleasure to be able to look after your lovely mum.


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Review from C F (Wife of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, relaxed atmosphere. Cafe in the entrance area very helpful as self-service and a quiet place to bring my husband down to from the dementia floor above. Stop. Very attentive and reassuring. Garden is lovely with different areas to visit. Phone sometimes not answered as maybe staff low at times.

Reply from Samantha Debenham, Reviews Team at Snowdrop House

Thank you for your lovely kind words about our facilities and colleagues. We just want to reassure you that we always have the correct amount of staff on shifts and there is always someone on reception but sometimes they may not always be someone to answer the phone on the suites if all colleagues are delivering care and activities.


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Review from S T (Daughter of Resident) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Snowdrop House was so lovely in my mum’s last two weeks. The care was so lovely and thoughtful to keep her comfortable. Thank you for your kindness and humility. It was really appreciated by all the family. I shall miss the staff and the hospitality.

Reply from Reviews Team, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us such kind feedback about your experience at Snowdrop House. Your comments will be passed onto the care team who looked after your mum, and they'll be so happy to know you were pleased with the care they provided.


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Review from M T (Nephew of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited twice to see my aunt. I was so impressed with the facilities, care and dignity in the way she is being cared for. She is in her last days, I leave this weekend to return to Canada knowing she is in such wonderful hands. Thank you.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us such kind feedback about your experience at Snowdrop House. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from D S (Cousin of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all the staff very kind and helpful. Going out of their way to assist us in every way.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us feedback about your experience. At Snowdrop House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from K D (Partner of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner was admitted to Snowdrop House in an emergency from the hospital on the 15th of February and stayed until the 12th of April 2024. She was treated very well by all the staff, I feel she was happy there. However, the cost was very high and I had to move her to another home.

Reply from Reviews Team, Reviews Team at Snowdrop House

Thank you for sharing your feedback, we are pleased to hear you were happy with the care and lifestyle your partner received and that she settled well. At Snowdrop House we're committed to delivering the highest standards of care to residents living at our home whilst providing meaningful activity and bright, safe, and hygienic surroundings.


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Review from J S (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely awful. Institutional, residents all packed into the small lounge, near the office, often no music on, no TV, no activities. I'm so glad my mums not there any more. Dementia residents are put on the middle floor with no access to gardens. It's very overpriced and when the resident runs out
of money they have to leave. The food is very modern, not traditional.

Reply from Samantha Debenham, Reviews Team at Snowdrop House

We are very saddened to read your review, as all residents at Snowdrop House are very well cared for by our passionate team. Creating a meaningful and fulfilled lifestyle with tasty food for everyone in the home is what we pride ourselves on. Our teams regularly speak with residents to gather what activities they would like to do and what they would like to see on the menu. Due to the circumstances of the property sale, we were unable to keep your Mum at our home but were really glad to hear she has settled in at her new home.


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Review from A N (Daughter-in-law of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy in the home and although she is terminally ill, her health and well-being have improved since she has been staying at Snowdrop House. The staff are very good at talking to her and engaging with her and are very kind in taking her out to smoke as she is a life-long smoker.
The
staff are very kind to me and my partner and always make us feel very welcome and involved. I can't recommend this home highly enough.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us such a lovely review. At Snowdrop House we set a high standard for ourselves, so we are really pleased to hear that your experience with us has been a positive one.


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Review from Michael G (Son of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful experience, probably best ever home visited.

Reply from Reviews Team, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us feedback about your experience. We're so pleased to hear that you were happy with the care provided for your mum.


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Review from J F (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Snowdrop House treated my father with kindness and respect during his time there. He recently passed after a short illness, and I cannot fault the care he received. He passed with dignity, and that was a great comfort to the family. The staff were supportive and helpful during this difficult time.

Reply from Reviews Team, Reviews Team at Snowdrop House

Thank you for taking the time to leave us feedback about your experience. We're so glad you found comfort in the care your dad received and your kind words will be passed to the care team who looked after him.


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Review from Elaine M (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my mother only stayed for a month, I would highly recommend Snowdrop House. All staff were kind, polite and always greeted you with a smile.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us feedback about your experience, Elaine. We loved having your mum stay at Snowdrop House and hope she will come and visit again in the future.


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Review from Diana K (Wife of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're so glad we chose Snowdrop House. They all look after my husband very well. The food is exceptional, always very tasty. Activities are very good. Nursing staff have not got my husband's diabetes under control, the first time for many years. All in all, Snowdrop House was definitely the right care
home for my husband. Would definitely recommend it to anyone looking for 24-hour care for their loved ones.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us feedback about your experience at Snowdrop House Diana. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Eric E (Son of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Snowdrop two years and now lives on the nursing floor after moving up from the care floor. I cannot rate this home high enough, the level of care she receives is excellent. All the staff are friendly and above all caring. I sleep at night knowing Mum is getting the best care.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us feedback about your experience at Snowdrop House Eric. We're so pleased that you're happy with the care provided by our nurses and care staff and we love having your mum as part of our Snowdrop family.


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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Snowdrop House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Snowdrop House is calculated as follows: ( (323 Excellents x 5) + (33 Goods x 4) + (9 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 375 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Snowdrop House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

National Association of Care Catering Awards finalist

Recipient: Care UK

Date: Wednesday 21 Aug 2024 More details

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Meet the Team (1)

Clare

Clare Crow

Job Title: Home Manager

Joined: 2014

I started working for Care UK in 2014 and I believe to be an effective home manager you need to have a positive attitude and be caring, respectful and approachable.


I have 20 years of experience in the care industry, qualifying in Cambridge and specialising in respiratory and end-of-life care. I have undertaken a wide variety of roles across the country, from care case manager for the East of England to working in the prison service, in hospitals, care homes and with people with challenging behaviour.


My favourite part of the working day is motivating my team to ensure the residents are our main focus of the day. Together we create memorable moments, laughter and joy with them.


Frequently Asked Questions about Snowdrop House

What types of Care is Snowdrop House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Snowdrop House provide?

Palliative Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Snowdrop House have?

There are 70 Single Rooms.

What are the Facilities & Services at Snowdrop House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Snowdrop House to the centre of Ware?

0.3 mile(s) as the crow flies, distance by road may be significantly further.