Snowdrop House

Baldock Street, Ware SG12 9DT
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9.8 101 Reviews
  • Snowdrop House, Ware
Snowdrop House in Ware delivers a full range of care services for older people, including residential, dementia and nursing care and respite services. The purpose-built home combines high-quality, personalised care with a luxurious lifestyle.

The home is bright and airy, with its own hair and beauty salon, café and cinema room. Each bedroom is individually styled with its own en-suite facilities. Many rooms also offer direct access to the beautiful gardens.

The dedicated team supports residents to continue enjoying a range of daily group and one-to-one activities, all tailored to their interests. If they wish, residents can also keep busy with light tasks around the home, from laying the table for lunch or helping in the gardens.

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Care Provided by Snowdrop House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clare Crow (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Snowdrop House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,772
    • Self-Funded Residential Dementia Care from £1,862
    • Self-Funded Nursing Care from £2,012
    • RESPITE Self-Funded Residential Care from £1,982
    • RESPITE Self-Funded Residential Dementia Care from £2,072
    • RESPITE Self-Funded Nursing Care from £2,222

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Snowdrop House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Snowdrop House Reviews (101)

Total of 101, showing 21-40
9.8

Snowdrop House has a Review Score of 9.8 (9.757) out of 10, based on 32 reviews in the last 2 years. Over all time Snowdrop House has 101 reviews.

Overall Experience

  • 85
  • 15
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Date Published

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Review from Gillian C (Daughter-in-law of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the whole package of care.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Hi Gillian, thank you for your review of Snowdrop House, we are so pleased to hear that you're very happy with the care provided by the team.


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Review from B T (Cousin of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, everything seems to run satisfactorily after a few teething problems. There still seems to be an issue with the food not being hot enough. The staff are friendly and helpful and overall a very happy atmosphere.

Reply from Samantha Debenham, Reviews Team at Snowdrop House

Thank you for your kind words about the team and the atmosphere at Snowdrop House, we are delighted to hear this. Sorry to read your comment regarding the temperature of the food, residents dining experience is highly important to us, and we always aim to deliver high quality, tasty warm nutritious meals to residents. To ensure food stays warm we use a plate warmer and rotate the plates. Please be rest assured this is something the Home Manager is regularly checking as part of her dining audit. If you have any further concerns, the Home Manager's door is always open.


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Review from Paul T (Son of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Snowdrop House very inviting, safe and friendly when I visit my father. The carers always ensure I am kept up to date with my dad's well being and anything that may have occurred since last visit. Staff always smiling and happy to assist whenever possible. I feel at ease knowing my dad's care
is 100% their priority.

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Review from C W (Husband of Resident) published on 10 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Snowdrop House is a caring community, particularly addressing the needs of residents. The staff are very friendly, courteous and considerate at all times. This care home is well managed and is maintained to a good standard. There are many activities arranged and encouraged for residents of all abilities,
even if participation is limited to watching in some instances.

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Review from Chris W (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in bed after a chest infection. All staff who popped in were kind, jovial and upbeat. They are all very caring and treated Mum as a family member.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Hi Chris, thank you so much for taking the time to leave us feedback about your experience. We're so pleased that Mum feels like a member of the Snowdrop family. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from N T (Son of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring care home. Loads of wonderful activities and dad has settled in very well. Extremely well run with staff that always go the extra mile. The feeling they have created is like a home from home.

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Review from Shannon M (Friend of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Snowdrop House is a lovely home. Our friend has been living here for the past few years and we cannot think of a better place for her. Thank you to all the staff at Snowdrop House.

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Review from Carole H (Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time at Snowdrop has made my everyday look at life new and every day a new day. If the next years are as happy as the last, it will do for me. From the gardener to our lovely home manager, do everything every day to make us happy.

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Review from D S (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a very good experience. Lovely care home which was a perfect size, as in not too large and provided the opportunity to get to know staff and residents alike in a relaxed and friendly environment. Staff both professional and friendly and always sought to help with any queries/issues we had. We
felt quite sad to say 'goodbye'. Rooms and furnishings of a good standard. Food very good and plentiful. Entertainment coordinator wonderful. All in all, a very positive experience from a family perspective. Thank you!

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Review from Scott R (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent ten months in Snowdrop House and I found the whole experience to be easy going in regards to visiting and the communication between the staff and myself. The care home is very modern and bright and always very clean and the staff I found were very friendly and kind and always helped
and looked after my father in the best way possible. I would like to have been able to mention certain individuals who were so very friendly and genuinely cared about the wellbeing of the residents. Overall I found the experience positive and would definitely recommend Snowdrop House. Thanks.

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Review from Chris K (Son of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Snowdrop House for the last six months of her life. What struck us, most of all was how the staff treated her with dignity, a sense of humour and genuine kindness. Mum very quickly felt at home - due mainly to the fact that she liked the staff. While the facilities are great, Mum
particularly enjoyed the activities and had a go at things I never thought she would - a tribute to the energy and enthusiasm of the staff organising the activities. As relatives, we were always welcomed and felt included in her care. In her final days, the staff showed real sensitivity and tact at a very difficult time, for which we're very grateful.

Reply from Caprice Geisha, Reviews Team at Snowdrop House

Hi Chris, thank you very much for taking the time to leave us this lovely feedback about your experience. At Snowdrop House Care Home - Care UK, we set a high standard for ourselves, so it's lovely to hear that your mother settled in so well and enjoyed staying at the home and joined in on our activities. Whenever you are passing, pop in and say hello - we are always here for you and your family.


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Review from Sean O (Relative of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, warm and hospitable welcome to me - just a visitor!
Lovely coffee and cake facilities.
Friendly, helpful and kind staff.

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Review from Rosanna W (Daughter of Resident) published on 25 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff has been unfailingly kind and thoughtful to both my father and to us, his family. The medical staff have provided such relief and good, steady professional advice which helped prepare us for the next stage of Father's life. Thank you for the warmth and guidance, this home
is very special and we don't know how we would have managed without it.

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Review from Tara N (Mother of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely place. They cared for and looked after my mum when she was at end of life care. The staff were brilliant, very welcoming and very nice. Would highly recommend it. I could not have wished for a better place for my mum.

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Review from Carole H (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Snowdrop House are wonderful. During the time Mum stayed at Snowdrop, our mum was cared for with love and kindness. In such difficult times, we were always greeted with a smile when we visited, and we felt secure that Mum was happy and well-loved by the team. Communication was excellent,
and we were well-informed of any routines and events. We have such special memories of the Christmas Carol Concert in the garden - to share in the joy of both staff and residents was wonderful! We will always be grateful that Mum was able to spend this last phase of her life at Snowdrop, being cared for by such an amazing team. Thank you from the bottom of our hearts.

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Review from D H (Son of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were endlessly patient with my mum - who could be very rude at times! They cared very well and coped with her growing confusion as if she was part of their family. Several of the staff became real trusted friends to Mum during her last days.

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Review from Lotte W (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last five years of her life at Snowdrop House care home. She was very well cared for, happy and at home. I would strongly recommend, especially Adams Suite (the nursing care floor).

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Review from Christine W (Partner of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has improved very much so since arriving at Snowdrop.
Enjoys everything about the place.
Found no faults so far.

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Review from Beverley M (Daughter of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for nearly three months. She has settled amazingly well. I live close enough to visit a few times a week and bring her to my home once a week; she's happy to come out and happy to go back! Every time I go in, I am welcomed and made to feel able to join in if my mum is
at an activity - which is very rewarding. Cannot fault the home at all - the staff are all incredibly kind and supportive!

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Review from Belinda B (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can only say from my personal experience that Snowdrop House have treated my father with great care and compassion. The staff have been professional at all times, and I feel very fortunate that my father is placed at Snowdrop House. My father is extremely happy there, and I would have no hesitation
in recommending to family and friends.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Snowdrop House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Snowdrop House is calculated as follows: ( (323 Excellents x 5) + (33 Goods x 4) + (9 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 375 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Snowdrop House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Clare

Clare Crow

Job Title: Home Manager

Joined: 2014

I started working for Care UK in 2014 and I believe to be an effective home manager you need to have a positive attitude and be caring, respectful and approachable.


I have 20 years of experience in the care industry, qualifying in Cambridge and specialising in respiratory and end-of-life care. I have undertaken a wide variety of roles across the country, from care case manager for the East of England to working in the prison service, in hospitals, care homes and with people with challenging behaviour.


My favourite part of the working day is motivating my team to ensure the residents are our main focus of the day. Together we create memorable moments, laughter and joy with them.