Snowdrop House

Baldock Street, Ware SG12 9DT
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9.8 101 Reviews
  • Snowdrop House, Ware
Snowdrop House in Ware delivers a full range of care services for older people, including residential, dementia and nursing care and respite services. The purpose-built home combines high-quality, personalised care with a luxurious lifestyle.

The home is bright and airy, with its own hair and beauty salon, café and cinema room. Each bedroom is individually styled with its own en-suite facilities. Many rooms also offer direct access to the beautiful gardens.

The dedicated team supports residents to continue enjoying a range of daily group and one-to-one activities, all tailored to their interests. If they wish, residents can also keep busy with light tasks around the home, from laying the table for lunch or helping in the gardens.

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Care Provided by Snowdrop House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clare Crow (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Snowdrop House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,772
    • Self-Funded Residential Dementia Care from £1,862
    • Self-Funded Nursing Care from £2,012
    • RESPITE Self-Funded Residential Care from £1,982
    • RESPITE Self-Funded Residential Dementia Care from £2,072
    • RESPITE Self-Funded Nursing Care from £2,222

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Snowdrop House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Snowdrop House Reviews (101)

Total of 101, showing 41-60
9.8

Snowdrop House has a Review Score of 9.8 (9.757) out of 10, based on 32 reviews in the last 2 years. Over all time Snowdrop House has 101 reviews.

Overall Experience

  • 85
  • 15
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  • 1

Date Published

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16
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69

Review from Susanne B (Sister-in-law of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you enter Snowdrops House, you are immediately greeted by a cheerful receptionist sitting in a bright, modern foyer. After signing in, we were helped to find our relative. Walking through the home, we felt as if we were in a four-star hotel. It didn't feel at all institutionalised and smelt of fresh
air and cleanliness. Our relative's room was beautiful, with modern furnishings and decor. It was spacious and bright with an excellent wet room ensuite., Her room looked out onto the pretty gardens and mature trees, where she could sit in the sunshine. On leaving Snowdrop Hosem we passed the dining room and were impressed with its look of a proper restaurant with white tablecloths on each table. The menu for the day was varied and tempting. Our relative, whom we visited today, looked very well cared for being clean in body and dressed with her hair looking pretty. She was happy, rested and enjoyed the peace of Snowdrop House after the noise of hospital. Consequently, her anxieties have vanished and she's enjoying her stay amongst such caring staff. Out grateful thanks to you all for a job well done.

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Review from James G (Son of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Snowdrop went out of their way to find out who my mum was and what she liked doing and gave her so many opportunities to enjoy her life again.
Disease had forced my mum to give up so much that she had enjoyed, at Snowdrop, she was able to rekindle many of her interests, and it was lovely
to see my mum thriving once again.
The staff at Snowdrop gave my mum a wonderful last year, for which I can never thank them enough.

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Review from S P (Next of Kin) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were very caring for the whole time of being there. Any events of importance were communicated, especially during the Covid-19 issues. The staff were all conscientious in keeping themselves and the residents safe. Their following strict guidelines was challenging but much appreciated.

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Review from Robin L (Brother of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food and drink - I am told is very good/excellent.
Activities - n/a.
Safety and security - must comply with level of requirements.
Value for money - was not a consideration when choosing.

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Review from Terry I (Husband of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into respite care for two weeks from Friday 11th February 2022. Two days before, I was taken round the first floor. I was so impressed by the standard of the room, the atmosphere and how happy people were, the care and patience of the staff. The manager answered all my questions and considerations.
I am more than happy for my wife for long term care. A very grateful husband.

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Review from E P (Great-Niece of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care! Like a 5-star hotel! Lovely staff that go above and beyond. A welcoming smile makes residents feel at home. Organised, comfortable, safe environment. Best decision ever made for this family member. We cannot thank all the staff at Snowdrop House enough.

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Review from D B (Nephew of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is very well looked after by the amazing staff. They are always very cheerful, very kind and can't do enough to ensure my auntie enjoys her stay. We love the building - more hotel than home - always clean and bright. Very, very pleased with the whole package.

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Review from Jean E (Sister-in-law of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience of the three years, my relative was at Snowdrop, the staff have been caring and interactive. Any worries have been addressed and resolved. The residents are able to talk to the staff and are encouraged to join in with activities. All in all, a lovely environment.

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Review from Mark J (Friend of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My best friend of 40-years has been at Snowdrop House for a while now. All through this time, the staff, who also have had to cope with the Covid lockdown, looked after her as if she was their nan. Whenever I phoned because she was unable to use her mobile, whoever answered the phone, straight away
offered to take the phone to her. Her family are always delighted with the way she is looked after. The staff are kind, thoughtful, and the care home management team always put the needs of the residents first. Bless you - you are all wonderful.

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Review from Helen B (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was suddenly diagnosed with a brain tumour and went from living independently to needing palliative care following hospital discharge.
Mum thought she had come to a hotel; she loved the room, and nothing was too much trouble for the care staff.
Mum, unfortunately, deteriorated quite quickly
just a few months, and eventually became bedbound, and at times very distressed and agitated due to her condition. The nurses and care staff could not have been more attentive, with time, patience and understanding.
Support was also there for us as a family; we could ring anytime and speak to the nurses, and they would contact us should they feel the need.
The last weekend of Mums life, I stayed the night, and Mum was treated with dignity and respect.
It’s such a hard decision to have to get care for your parents, but the nurses and the care team are a credit to the company. I honestly felt they had got to know and loved Mum. As a daughter, I could ask for nothing more.

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Review from Roger J (Friend of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly.
The staff are very caring and well managed.
The food is very good.

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Review from Isobel C (Friend of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great idea to have pet therapy.
Great management and staff!

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Review from Sue E (Daughter of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn’t be more happy with the care our Mum receives at Snowdrop house.
She is well cared for by professional, polite, friendly staff in a happy home environment.
She is always happy when we visit and the staff have obviously helped her so that she is well dressed, clean and her hair is tidy.
We
know that she participates in many of the stimulating activities provided and loves the food prepared by the catering staff.
All the members of staff that we have ever come into contact with have always been happy to talk to us and keep us informed about our Mum.

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Review from Margaret B (Sister of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Snowdrop House for just over 1 year. She is very happy and feels safe as we do for her the Staff are brilliant and can’t do enough for all of the residents. Such a happy place. When we visited yesterday she was very keen to get back to her friends. Proof that she is content. Thank
you Snowdrop House.

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Review from Caron W (Daughter of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful my mother spent her last few weeks in Snowdrop House. We spoke to her daily, and she only ever had good things to say; she said the staff were so lovely to her and she had everything she wanted.
At the end, we were able to spend some precious time with her, for which I will be forever
grateful.
The staff treated Mum with dignity and compassion.
Knowing all this has helped make a difficult time more bearable.

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Review from Anita S (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted after a very bad experience in another care home for respite care. She came to Snowdrop from hospital and was very well cared for until the end of her life. The staff were very informative, and nothing was too much trouble. On the day my mother passed away, I was contacted and
was with her for the last hours of her life, even though it was lockdown, and I am very grateful for this.

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Review from S P (Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love being able to hey in the garden; patio with potted plants.
Regular housekeeping.
Enjoy knitting club with tea and chats.
Looking forward to church services resuming.

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Review from J N (Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am looking forward to getting out. Enjoy being respected and the food. I find I always feel very cared for. Love my position on the ground floor and can get on on my patio.

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Review from David E (Friend of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new visiting system so well organised and managed.
Reception and management team, friendly, welcoming, always waving and acknowledging us visitors.
The pod is always clean, and my family member seems happy, clean and tidy.
After my visit, if I need a question answered, the management team always
has time for me.

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Review from Julia A (Granddaughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad was admitted into Snowdrop in September 2020 after he was unable to care for himself at home anymore. The staff at the home were so caring and kind to him. As we couldn't visit due to Covid, we were kept updated with videos and FaceTime contact with him. He absolutely loved the food, and
nothing was too much trouble for the staff. All of the activities kept him entertained. He was able to carry on dancing with the staff and loved teaching some of the younger members of staff some old fashioned dances.


Grandad's health started to deteriorate, and the manager made sure that someone was always by his side when we couldn't be there. Grandad passed away at 97-years-old and had a brilliant last few months of his life thanks to the manager and her team.


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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Snowdrop House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Snowdrop House is calculated as follows: ( (323 Excellents x 5) + (33 Goods x 4) + (9 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 375 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Snowdrop House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Clare

Clare Crow

Job Title: Home Manager

Joined: 2014

I started working for Care UK in 2014 and I believe to be an effective home manager you need to have a positive attitude and be caring, respectful and approachable.


I have 20 years of experience in the care industry, qualifying in Cambridge and specialising in respiratory and end-of-life care. I have undertaken a wide variety of roles across the country, from care case manager for the East of England to working in the prison service, in hospitals, care homes and with people with challenging behaviour.


My favourite part of the working day is motivating my team to ensure the residents are our main focus of the day. Together we create memorable moments, laughter and joy with them.