Snowdrop House

Baldock Street, Ware SG12 9DT
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9.8 101 Reviews
  • Snowdrop House, Ware
Snowdrop House in Ware delivers a full range of care services for older people, including residential, dementia and nursing care and respite services. The purpose-built home combines high-quality, personalised care with a luxurious lifestyle.

The home is bright and airy, with its own hair and beauty salon, café and cinema room. Each bedroom is individually styled with its own en-suite facilities. Many rooms also offer direct access to the beautiful gardens.

The dedicated team supports residents to continue enjoying a range of daily group and one-to-one activities, all tailored to their interests. If they wish, residents can also keep busy with light tasks around the home, from laying the table for lunch or helping in the gardens.

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Care Provided by Snowdrop House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clare Crow (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Snowdrop House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,772
    • Self-Funded Residential Dementia Care from £1,862
    • Self-Funded Nursing Care from £2,012
    • RESPITE Self-Funded Residential Care from £1,982
    • RESPITE Self-Funded Residential Dementia Care from £2,072
    • RESPITE Self-Funded Nursing Care from £2,222

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Snowdrop House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Snowdrop House Reviews (101)

Total of 101, showing 61-80
9.8

Snowdrop House has a Review Score of 9.8 (9.757) out of 10, based on 32 reviews in the last 2 years. Over all time Snowdrop House has 101 reviews.

Overall Experience

  • 85
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Date Published

101
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Review from M T (Friend of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Snowdrop House daily for approximately 2 years. Very welcoming atmosphere from all members of staff. If needed management always available to help and advise. If any issues arose they were rapidly solved.

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Review from Georgina B (Niece of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was transferred to Snowdrop House directly from the hospital. She was cared for and very settled here, although her stay was brief. Staff were kind and attentive; we were very grateful. The stay was well managed through Covid times.

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Review from L T (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has blossomed and changed so much for the better. She is well cared for and is happier than she has been for a long time. It is easy to approach and talk to the staff. Any problems can be sorted via phone/e-mail or direct contact. As a family, we are grateful to the staff for all that they
do. The home had a very friendly feel. It suits our Mother and her needs perfectly.

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Review from Deborah (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Snowdrop House after a lengthy period in hospital. She has complex medical needs and dementia. We were very concerned as a family that she would settle and be happy. We had been delighted that Snowdrop had welcomed Mum but really the proof of the pudding was how well she settled
in. We were quickly reassured. The care/nursing team are incredible. Mum's needs are not straightforward and need careful managing. The team were eager to understand and make sure that they met these needs quickly. The activities team spoke to Mum and the family and made tremendous efforts to help Mum acclimatise to her new home. The food is of very high quality and Mum is offered delicious and varied meals every day. A special culinary highlight are the BBQs during the Summer. In summary, we have been delighted with the professional, empathetic, dignified and kind care that Mum has received. We would not hesitate to recommend Snowdrop House to other families.

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Review from Alison B (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been well cared for at Snowdrop House. She has been treated with respect and her individual needs have been regularly reviewed. Her Care Plan has been updated in consultation with both my mother and myself. I have found all the staff I have spoken to be concerned and helpful. This is particularly
so of the senior nursing staff on her floor, the managers and receptionists. The activities on offer are normally stimulating and my mother loves them. The excellent activity team have tried to maintain a programme during this challenging time. A ‘resident's companion’ has recently been appointed who is providing much-needed companionship, taking my mother out into the garden and sitting and talking to her. This has helped my mother feel less lonely at a time when we are unable to visit and is a great comfort. Recently when my mother became seriously ill, the nursing staff were quick to call out the Doctor. Thank you everyone for your continued care during these difficult times.

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Review from Martin (Son of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have needed respite care for our mother over the past couple of years. The staff at Snowdrop House have been excellent in their welcome and in the provision of care. Mum has always enjoyed her stay there. We are very fortunate to have Snowdrop House in the area. We have confidence in the staff there.

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Review from S C (Grandson of Resident) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad was admitted to Snowdrop House in an emergency from the hospital falling a fall at his home. The management staff at Snowdrop went above and beyond to sort things out in a timely manner. Grandad has settled in well, making friends with other resident and staff. We receive regular updates from
staff and Grandad well-being and activities. It seems Grandad is the happiest he has been in years and is enjoying life in these unprecedented times.

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Review from Dee J (Daughter-in-law of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law spent five months in the care of Snowdrop House, I must commend all at Snowdrop House for the care and support he was given during his stay.
During lockdown it was a very trying time for all concerned but we can't fault the care he was given, the home remained COVID free which is a
credit to them in itself. My father in law had a couple of difficult times in there with his illnesses and they treated him with respect and care each time. If he should have to return to full-time care Snowdrop House would be first on the list, I would be very happy to recommend the care home to others.

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Review from M I (Son of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past months, everyone at Snowdrop House has done a great job looking after Mum. It's a comfort knowing she's safe and well. Communication from management is great, and there is always someone available when there are questions. Thank you to everyone at Snowdrop House.

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Review from R J (Respite Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Snowdrop House is a very happy home. There are lots of residents that need attention and the carer's job is quite busy. The staff are very kind and helpful as a resident that is not here as a permanent resident. I may have been here for 14 weeks once I am ready to care for myself. I will be leading
with great regret for the treatment I shall be leaving.

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Review from Jan L (Daughter of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Snowdrop House for two years. It became his home. He made friends with other residents and really enjoyed the many activities provided by the activities team. Through their enthusiasm, dad played golf, bowls, scrabble, dominoes and went out on trips whenever possible.
Dad received
excellent care from everyone and was able to enjoy his life once more with the kindness, considerate approach and enthusiasm of the staff. He loved being out in the garden soaking up the sun, doing a bit of gardening and singing at the many themed events organised and run by the activities team. My brothers and I cannot thank you enough for the comfort, kindness and wonderful attention that Dad received.
Thank you.

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Review from Monika L (Daughter-in-law of Resident) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went to Snowdrop House for her second respite care in the last 12 months with the view to making her residency permanent. She had made friends with residents and staff and was extremely well cared for by the staff. During her stay from July to August, Mother became ill due to her advanced
years. She was 94 and sadly she returned to Snowdrop for end of life care. Everybody involved in this care was so professional and compassionate. My mother-in-law passed away with dignity in Snowdrop House - a place where she felt at home amongst friends and family.

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Review from C K (Daughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is run by a friendly and brilliant team who are doing their best to make this care home a friendly home for all its residents.

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Review from R V (Son-in-law of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced a number of care homes over the years and seeing how badly a care home can affect a resident, I can state unconditionally that Snowdrop not only cares but goes over and above to be welcoming and to make sure all of its residents have all their needs looked after.

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Review from Valerie H (Relative of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and caring when a relative was poorly and sadly died earlier in the year. Now looking after his wife with compassion and understanding. Snowdrop is always a cheerful place to visit very clean and food very good. There is always something going on to entertain and encourage residents whenever
I visit.

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Review from J S (Friend of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the minute you walk in, you feel at home.
Staff are very welcoming, rooms lovely, in fact, everything is great.
I wish I was a few years older!

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Review from Toni-Lea W (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For me, to visit my dad unexpectedly and see him so well cared for every time leaves me with so much peace and gratitude. I have truly nothing negative to say about the care my dad receives at Snowdrops.
The staff are always friendly, supportive and kind with residents and family. It is such a blessing
to us knowing my dad is safe, cared for and has his needs met 24/7. I highly recommend Snowdrop House.

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Review from Grant D (Friend of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short time we have been here I have found the staff to be very polite, friendly, accommodating and professional. They have assisted in settling my friend in and I have found her to be in good spirits and full of laughter.
Thank you.

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Review from C A (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Snowdrop as a hospital emergency admission.
The transition was seamless and from the moment mum entered Snowdrop, she settled happily. Staff are very kind, knowledgeable and professional. She had got a lovely room, excellent food, can't fault anything so far.

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Review from S M (Friend of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted on emergency respite form discharge from hospital. Since arriving at Snowdrop, my friend had settled in well. Staff are caring, proficient in the care and understanding of my friend's dementia and health.
The home is very homely. Staff very approachable, eager and answer questions.
Food is excellent and very varied. Daily activities to suit all abilities.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Snowdrop House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Snowdrop House is calculated as follows: ( (323 Excellents x 5) + (33 Goods x 4) + (9 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 375 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Snowdrop House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Clare

Clare Crow

Job Title: Home Manager

Joined: 2014

I started working for Care UK in 2014 and I believe to be an effective home manager you need to have a positive attitude and be caring, respectful and approachable.


I have 20 years of experience in the care industry, qualifying in Cambridge and specialising in respiratory and end-of-life care. I have undertaken a wide variety of roles across the country, from care case manager for the East of England to working in the prison service, in hospitals, care homes and with people with challenging behaviour.


My favourite part of the working day is motivating my team to ensure the residents are our main focus of the day. Together we create memorable moments, laughter and joy with them.