Snowdrop House

Baldock Street, Ware SG12 9DT
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9.8 101 Reviews
  • Snowdrop House, Ware
Snowdrop House in Ware delivers a full range of care services for older people, including residential, dementia and nursing care and respite services. The purpose-built home combines high-quality, personalised care with a luxurious lifestyle.

The home is bright and airy, with its own hair and beauty salon, café and cinema room. Each bedroom is individually styled with its own en-suite facilities. Many rooms also offer direct access to the beautiful gardens.

The dedicated team supports residents to continue enjoying a range of daily group and one-to-one activities, all tailored to their interests. If they wish, residents can also keep busy with light tasks around the home, from laying the table for lunch or helping in the gardens.

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Care Provided by Snowdrop House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clare Crow (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Snowdrop House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,772
    • Self-Funded Residential Dementia Care from £1,862
    • Self-Funded Nursing Care from £2,012
    • RESPITE Self-Funded Residential Care from £1,982
    • RESPITE Self-Funded Residential Dementia Care from £2,072
    • RESPITE Self-Funded Nursing Care from £2,222

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Snowdrop House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Snowdrop House Reviews (101)

Total of 101, showing 81-100
9.8

Snowdrop House has a Review Score of 9.8 (9.757) out of 10, based on 32 reviews in the last 2 years. Over all time Snowdrop House has 101 reviews.

Overall Experience

  • 85
  • 15
  • 0
  • 0
  • 1

Date Published

101
8
16
32
69

Review from Brian W (Husband of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent making sure that they move my wife regularly to avoid bed sores. They are friendly and affectionate while doing their work professionally.

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Review from C G (Daughter-in-law of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival to view Snowdrop House I received a warm welcome, everything explained clearly.
From discharge at the hospital to settling in at Snowdrop went very smoothly.
My mother in law is really enjoying her stay, the staff, food activities are very good.
Would highly recommend Snowdrop House to
anyone else.
Gives us peace of mind knowing she is getting the best care possible.

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Review from M B (Partner of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first entrance to Snowdrop House, the staff have been welcoming and efficient.
My wife has settled in remarkably quickly in a very nice room and the feeling of personal interests in her needs and wants.

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Review from Gill H (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day we visited the home we knew this was the right place for our mother.


The room and facilities are excellent. Mum thoroughly enjoys the food! she thinks she's in a hotel.


All staff are approachable and friendly and deal with any concerns we may have promptly. The management team are

always on hand to speak too.

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Review from S W (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum loves living at Snowdrop House. The past few months have seen an increase in the overall standards of the home. This includes from management to gardening upkeep. The food is lovely and the chef caters for all tastes.

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Review from Ann M (Sister-in-law of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My only concern is on a few occasions, when visiting my sister-in-law, I have found her in her room, in her night clothes, unwashed and with the remains of her midday meal still on the bedside trolley (fish being the worst offensive).


Would it not be possible to hire a minibus to take manageable

residents for an afternoon tour or to Van Hayes for tea and cake once in a while? Volunteers could assist.

Reply from Amy Wilson, AD at Snowdrop House

Thank you for your comments and excellent feedback regarding Snowdrop House’s overall standards and majority of services within the home. We are sorry to hear that there are some aspects of your sister-in-law’s care that have raised concerns and are pleased that you have brought these to our attention.
With regards to your sister-in-law being in her room in her night clothes, we understand that on these occasions, this has been out of choice, although we do take on board your observations regarding personal hygiene.


We do ensure that food plates are cleared as quickly as possible, but as food is offered throughout the night, it may have been that on this occasion, a plate was left in your sister-in-law’s room longer than usual. We will ensure that her room is checked to make sure that no meal plates are left longer than necessary.


At Snowdrop House, we are fortunate to have the use of a Care UK minibus, to take residents out into the community and are always happy to accommodate requests wherever possible. We will certainly take note of your suggestions regarding visits out and ensure that your sister-in-law is included in being offered the opportunity to take advantage of any trips that are arranged.


Once again, thank you very much for your feedback, which will be used to continually improve the experience for all the residents. If you would like to discuss any aspects of your sister-in-law’s care in more detail, the home manager will be very happy to arrange a meeting with you to talk this through.


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Review from Sandra B (Sister of Resident) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my sister appears to be very happy at the home, she has been there since 1st June, and her overall care is very good, I think some things can be improved. Missing clothing is my biggest gripe. Even after I attended the lost property day and identified some of her missing clothing (some were
labelled) when I visited her last Thursday evening, they had not been returned to her. Although she has several items of nightwear, very often there is nothing in her drawer to wear that night. I think the menus should also be geared up for the elderly, those that do not eat very much or like my sister only have the use of one arm so cutting up food sometimes can be difficult, although she does try and manage on her own. I do not think curried cauliflower soup is very palatable for most elderly residents. The home appears to be very short staffed, I appreciate it is a new home and there are bound to be some teething problems, so I hope you can get them sorted out for the residents' sake.

Reply from Amy Wilson, A D at Snowdrop House

Thank you for taking the time to provide feedback and for your positive comments around Snowdrop House’s overall standards, facilities and care. We are very sorry that you have had to raise concerns regarding some aspects of your sister’s care and thank you for taking the time to bring these to our attention.


Regarding laundry, we do aim to return all items of clothing to residents within 24 hours, although on this occasion it appears that this has not happened as quickly as it should have done. Please be assured that this has been fed back to our team, so that in future, your sister’s laundry, and any missing items, are returned as promptly as possible.


In order to provide high quality and suitable meals, we review our menus regularly and include residents in these reviews. In addition to working with residents and families to provide appropriate and nutritionally balanced meals, we also ensure that suitable crockery and cutlery is provided, adapted where necessary to best support the residents. We will always do our best to ensure that we provide the very best dining experience possible, however, we would be very happy to discuss your sister’s support at mealtimes to check whether this can be improved further.


With regard to staffing levels, we can confirm that these are reviewed weekly based on resident numbers and needs, to ensure that appropriate levels of staff are maintained within the home at all times. Staffing numbers have recently been increased twice as a result and will continue to be regularly monitored on a weekly basis.


Once again, thank you very much for taking the time to provide your comments, we value all feedback, positive or negative, and will always strive to take appropriate action to rectify any concerns. If you would like to discuss any aspects of your sister’s care in more detail, Snowdrop House’s home manager would be very happy to arrange an appointment with you at the home.


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Review from S B (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have found Snowdrop House to be the best possible place for our mother. The staff are caring without being patronising and the whole environment is clean, pleasant and in excellent order. For the first time in two years, we have been able to get on with our lives, without the fear that
the phone would ring at any time with news of some fresh disaster.
We know she is safe and very well looked after and would recommend it to anyone.

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Review from D B (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Snowdrop House has made my father's move down to Hertfordshire incredibly smooth. It is so refreshing to see all of the staff enjoying their roles and genuinely caring for all of the residents.


The level of care Dad has received since moving in has been exceptional.


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Review from Mo H (Sister of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law was in urgent need of respite care after a stay in hospital. With the attention he has received at Snowdrop House he is now eating and drinking and beginning to socialise. His time here has been a life saver for him and a great relief for his family. Food for thought for the longer
term.

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Review from Janet L (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently dies after moving to Snowdrop House for only 10 days. This was very sad. The staff have been extremely compassionate even though they didn't really know her well. We had the reception at the house after the funeral. Everyone was so helpful and made the occasion the best that it could
have been. My dad and the family were extremely grateful. I can't thank everyone enough.

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Review from Bob G (Friend of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regularly visit. Always find everywhere very clean and tidy. Facilities good and staff always polite and helpful. Catering appears good and the spaciousness of facilities is of great help to both visitors and residents.

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Review from Lesley B (Friend of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere in the home. Looked after very well and treated with great care and kindness. Lots of activities which or friend takes part in. She is well cared for, is clean, tidy and her clothes are washed nicely and she is dressed well. She is secure and safe and she and us couldn't be happier
with her care in such lovely surroundings.

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Review from D D (Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice place. Staff very good. Nice and clean. Food very high standard.

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Review from Dorothy S (Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent

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Review from P B (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have marked activities as satisfactory as snowdrops as only just opened and not many residents at the moment. Meals are excellent.

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Review from Margaret B (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with the staff at Snowdrop house.
They are all friendly and welcoming.
My mother has needed reassurance and support to settle in her new surrounding.
She has been treated with understanding and kindness.
I feel confident that she is being well cared for.

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Review from Michelle F (Friend of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean, friendly service. The staff are professional.
The environment was like a five-star hotel.
Everyone is happy to inform you of detail regarding the home's future plans and patient/client staff ratio.
Current findings/impression was/is lovely.

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Review from Pamela G (Friend of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly.
Well looked after.
Very kind.
Very comfortable.
Rooms are comfortable.

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Review from K C (Granddaughter of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far I have been extremely impressed with everything that has been provided for my grandmother.
The staff are all welcoming, friendly, bubbly and professional.
The building is decorated beautifully and is well equipped.
There aren't many residents yet and as such there aren't as many activities
on as my nan would like, so I'm looking forward to seeing it grow.
The quality of food is outstanding.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Snowdrop House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Snowdrop House is calculated as follows: ( (323 Excellents x 5) + (33 Goods x 4) + (9 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 375 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Snowdrop House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Clare

Clare Crow

Job Title: Home Manager

Joined: 2014

I started working for Care UK in 2014 and I believe to be an effective home manager you need to have a positive attitude and be caring, respectful and approachable.


I have 20 years of experience in the care industry, qualifying in Cambridge and specialising in respiratory and end-of-life care. I have undertaken a wide variety of roles across the country, from care case manager for the East of England to working in the prison service, in hospitals, care homes and with people with challenging behaviour.


My favourite part of the working day is motivating my team to ensure the residents are our main focus of the day. Together we create memorable moments, laughter and joy with them.