Mountview Care Home

1093 Loughborough Road, Rothley, Leicester LE7 7NL
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9.8 109 Reviews
  • Mountview Care Home, Leicester
Mountview care home in Leicester is a welcoming home for people needing care and support.

The care home has in-house clubs and entertainment as well as regular trips to places of interest outside of the home.

There are events within the home for family, friends and neighbours.

Residents can enjoy nutritious meals with a glass of wine or beer.

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Care Provided by Mountview Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Peta Goodwin (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mountview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our Inclusive Fee Package Gives Peace Of Mind And Allows Residents To Enjoy Our Facilities And Services Without Having To Worry About Extra Costs.
    So it would cover everything you would expect such as 24 hour care, food, and laundry, but also activities, trips, chiropody, hairdressing, newspapers, magazines, etc. It also means that you wouldn't have to worry about any billable extras and have complete peace of mind. Download a brochure for our current fee information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Mountview are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Mountview has plenty of onsite parking for visitors.


Mountview Care Home Reviews (109)

Total of 109, showing 1-20
9.8

Mountview Care Home has a Review Score of 9.8 (9.778) out of 10, based on 38 reviews in the last 2 years. Over all time Mountview Care Home has 109 reviews.

Overall Experience

  • 98
  • 9
  • 1
  • 0
  • 1

Date Published

109
4
10
38
71

Review from Kath L (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad originally went into Mountview for two weeks of recuperation after a pelvic fracture, which he then extended for another two weeks. Two days after he'd gone back home he declared he wanted to go back full time which was a great comfort to us as we knew he'd be safe there. He really enjoyed living
at Mountview as the staff were very friendly and very caring and he was well looked after. The nice thing is that over the year he was there, there was minimal turnover of staff which created a very nice caring atmosphere. There are activities on offer every morning and afternoon but it's not a problem if you don't want to get involved. The staff were exemplary during Dad's last few weeks, making sure he was comfortable and also making sure any family visitors were fed and watered. The homemade biscuits and cakes are very good! I cannot thank Mountview enough and I have no hesitation in recommending them.

Reply from HC-One Limited, Administrator at Mountview Care Home

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are very happy with the quality of care your dad received at Mountview care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.


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Review from Katarzyna K (Daughter of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sadly, our mother was hospitalised for 4 weeks following several falls. On arriving at hospital, where she had travelled unaccompanied by any staff from the care home, I was shown photographs of a large bedsore on her buttock (a 'never event' according to the NHS) and another on her heel. These were
obtained during her time at Mountview. We were told by the home that she had Impetigo (a highly contagious skin disease caused by poor hygiene). Even if this were the case, it still reflects appallingly on the home. Cosmetically, this home ticks most of the boxes, and some of the staff who work there are genuinely caring individuals. Unfortunately, our experience was devastating and highlighted the shortcomings of care, empathy and compassion that she was often met with. Avoid!

Reply from HC-One Limited, Administrator at Mountview Care Home

Firstly, I would like to thank you for bringing your feedback to our attention I really do apologise you experienced this during your stay at Mountview Care Home. Our staffing teams aim to provide the best quality care and experience to all our residents within our home, we also take concerns and complaints very seriously and if this had been brought to the attention of the home, we could have carried out a full investigation. If you would like to make a formal complaint please contact a member of our team.


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Review from Keith B (Brother of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister who sadly passed away in Mountview in December had been a resident for nearly 6 years in all that time she was cared for with total love and affection by all staff at all times. I never heard her complain about anything and for me, I couldn't think of anywhere better to have a loved one reside
either for short or long-term care. These places come at an expense but in my experience, Mountview is exceptional in its approach to caring for those who need it.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mountview Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.


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Review from Alison G (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Mountview for 6 months now and we are so pleased that we chose this care home for her. The staff do a great job. They are cheerful, friendly and supportive to families as well as residents and are very caring, they know Mum so well and she enjoys living here. Mountview has a wonderful
family feel about it that makes it a truly welcoming and homely place to live.

Reply from Clare Sheehan, Careline Advisor at Mountview Care Home

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are very happy with the quality of care your mum receives at Mountview Care Home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.


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Review from J M (Brother of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just completed the repatriation of my 75-year-old sister back to the UK after 55 years in Canada.
I visited 8 homes to review and compare. Mountview came tips by miles.
The home is clean, bright and cheery.
The staff are friendly, smiley and very helpful - great place.

Reply from Clare Sheehan, Careline Advisor at Mountview Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. Positive ratings and comments like this provide a real boost to our colleagues, who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors and colleagues.


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Review from Jill C (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad appears to be very well cared for. The staff are always welcoming whenever I visit. The building is very well designed for ease of access and social areas. Knowing the high standard of care has greatly reduced stress levels for Mum and the rest of the family.

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Review from J F (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was 100 years old when he came to the care home and was there for 10 weeks before he sadly passed away. Every single member of staff treated him with care, empathy and respect. making his short stay there as pleasurable as it could have been. The home is very clean and well furnished, the
rooms are lovely and nothing is too much trouble in making his room 'home from home'. The staff cheerful and positive and always something happening, and plenty of entertainment. Family welcome to come and visit at any time. Would highly recommend Mountiew to any friends.

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Review from P M (Wife of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my husband received during the two months he was with you was exemplary. I would not like to pick out any individual as all from management down to cleaner were kindness itself.

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Review from Sarah T (Niece of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home really is a home from home. Staff are caring, kind and compassionate often going above and beyond creating an atmosphere of extended family. Rooms are large, well-equipped and nicely decorated. The home is spacious, has exceptional facilities and is always clean and tidy. The food is freshly
cooked and is varied, healthy and delicious. I am always impressed with the home and its staff when I visit my aunt. I have no hesitation in recommending Mountview.

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Review from Steve L (Son of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Mountview since 2018 and has been very happy there. The staff, facilities and activities are excellent providing Mum with a safe and secure environment in which to live.
In my opinion, Mountview is an excellent residential care home which I would strongly recommend.

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Review from F H (Grandson of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff.
Great enthusiasm!

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Review from F M (Granddaughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is a lovely place.
Most of the staff are lovely and really good at their job. Some, it would be nice if they would be a little more welcoming.
I understand if it a times a very challenging job.
The receptionist at the weekends is lovely and always has a welcoming smile.
Overall, a nice
home.

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Review from Carolyn D (Sister of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was really glad to see where my sister was living, as I was concerned because she moved from very near me in Rochester, Kent to live near her son who lived in Loughborough. But once I had visited and seen the care home, her lovely room and all the facilities there were for her to use, I felt so relieved
and happy, especially when I met some of the staff and saw her laughing with them when I arrived. All the staff were very professional and caring.

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Review from A T (Son of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again, very impressed with the home. Mum has been able to settle in very quickly due to the excellent care and support of everyone working at the home. The facilities are wonderful and Mum has everything she needs that she had at home, plus lots of daily activities. She is particularly fond of
the homemade cakes and desserts. We have such peace of mind knowing Mum is at Mountview.

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Review from Helen M (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Mountview for 14 months. I can honestly say that every single time I visit, generally twice each week, it is a positive experience. Mum is always very well cared for and relaxed, which is lovely to see. Mum enjoys her own company but joins in the activities that she enjoys, and the
staff are always happy to help her get to them. She has made friends with several residents and staff. As a family, we were extremely concerned that Mum would not adapt, but we all agree that it is the best thing that we have done for her and Mum is very happy.

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Review from James S (Son of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum’s been a resident at Mountview for more than a year and I only have praise for the care she is receiving.
The staff are excellent and the facilities are second to none.
In my view, my mum couldn’t be in better hands.

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Review from R N (Friend of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a visitor for over two years now, calling almost every day. On every occasion, Mountview is clean, calm, professional and caring staff at every turn. I am always made welcome. The resident I visit is always well cared for. I come into contact with not just the carers, but the management
team, cleaners, hairdresser and kitchen staff, I know them all very well - they are like a big extended family. I would recommend Mountview to anyone who wants an exceptionally high standard of care for their loved one.

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Review from Sharron B (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely home from home for my mother, who with her dementia can be very awkward and difficult at times. The home take care, make sure she is well looked after, clean, tidy and well-dressed at all times.

Reply from Charlotte Jackson, Customer Care Administrator at Mountview Care Home

Thank you for taking the time to leave a review. We hope we are now very much home for your mum and can continue to care for and support her for a long time to come.


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Review from S B (Wife of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mountview Care Home took my husband for respite care at short notice. They were efficient and he settled in. His conditions were not easy for staff to deal with but they all managed. It became clear that my husband needed nursing care and so, after six weeks, he left to enter a nursing home.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to send a review, we were sorry to see your husband leave but hope he settled in quickly at his new home.


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Review from Ian T (Son of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care home and incredible staff. My mum has vascular dementia and after a recent hospital admission, we realised she could no longer live independently. Unfortunately, she didn’t think she was ready for a care home. The staff could not have been more helpful, talking us through the process and
giving us an extensive tour of Mountview. They visited my mum and talked her through the process and were really understanding with her. She moved in, initially, on a respite basis but this was soon permanent. The staff are lovely and nothing is too much trouble. There is an extensive program of activities every day and even trips out. The food is great and all homemade. It’s been a difficult process made much easier by the wonderful staff.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Mountview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Mountview Care Home is calculated as follows: ( (375 Excellents x 5) + (62 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 450 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountview Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Laura

Laura Cotton

Job Title: Front of House Manager

Joined: 2019

Laura is The Front House Manager at Mountview Care Home. She is very passionate about our home, residents, staff & families and always wants the very best for everyone here at Mountview.


She will always greet you with a hello and a smile and be the point of call for any questions, information or advice that's needed.


Peta

Peta Goodwin

Job Title: Care Manager

Joined: 2021

Peta is The Home Manager at Mountview Care Home.


Annette

Annette Bunney

Job Title: Lifestyle Manager

Joined: 2021

Annette is the Lifestyle Manager at Mountview Care Home


Maureen

Maureen Murray

Job Title: Care Manager

Joined: 2021

Maureen is the Care Manager at Mountview.


Frequently Asked Questions about Mountview Care Home

What types of Care is Mountview Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mountview Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Mountview Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Mountview Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mountview Care Home to the centre of Leicester?

6.0 mile(s) as the crow flies, distance by road may be significantly further.