Review from Charlotte C (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience

As always the staff at Mountview Care Home continue to go above and beyond in their efforts to support Mum.
What is also clear is how well the staff are trained and supported and how much they enjoy working at Mountview. It's really a family atmosphere.
Mum says she is lucky to be there and couldn't

ask for more. It's wonderful for us to know she is in such caring hands.
The premises are beautifully kept and it's a pleasure to visit, always something going on for the residents and community and a happy environment.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your feedback. Our rigorous training and support programme is a big part of how Ideal Carehomes achieves the best for our residents. It gives you the confidence to know that your mum is in safe hands and that we are consistently doing everything we can to keep her safe and cared for. She may feel lucky to be at Mountview, but we feel lucky to have her (and you) as part of the family!

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Review from Julie R (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience

Mum having stayed for 2 weeks respite decided to stay. Staff support and communication was excellent throughout her time in residence. Sadly medical issues prevented her participation in all activities on offer but she never felt left out. Her passing was a dignified process for the family and staff

who proved extremely helpful during a difficult time.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to write a review. Firstly, we are so sorry for your loss, it will be felt throughout the home for a long time. We are just pleased that we could offer you the support needed through such a difficult time and, although your mum couldn’t participate as fully as perhaps she would have wanted it’s great that we could keep her involved and happy during her time with us.

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Review from John I (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience

Mum loves it here! Since coming to Mountview, her quality of life has improved beyond recognition. Nothing is too much trouble for the staff, and I always get a rundown on how she's been when I visit.
The entertainment is varied and caters for all, and Mum picks and chooses what she gets involved in.

Having seen other care homes through voluntary work, I do in my spare time, Mountview stands head and shoulders above the rest, and I would have no reservations in recommending it to anyone wishing for a quality home!

Reply from Terri Kidd, PR Executive at Mountview Care Home

What a wonderful review! We have always thought Mountview is a cut above, but it’s lovely when somebody else says it too! It’s really important to us that we help our residents thrive, and it sounds like your mum is having a fabulous time. Your recommendation is very much appreciated; thank you.

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Review from Paul J (Son of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience

Very professional. first class service and environment. My mother seemed to like the food, the furnishings and decor, the service and being looked after and believe me, that's saying something!

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your lovely review, it sounds like your mother has very high standards and it’s very gratifying to be able to meet them!

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Review from L P (Daughter-in-law of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience

My mum-in-law was most comfortable at Mountview. She was well cared for. Facilities and activities are excellent. Staff professional and caring. Would highly recommend.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to send a review, we are glad your mother-in-law had such a comfortable stay with us at Mountview.

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Review from D H (Son of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience

Mountview Care Home is an amazing oasis of care, support, help and love. From the moment you arrive, you feel at home with family. Sadly, after five years of care, my mother passed away peacefully at 88. The staff were all in tears and many attended the funeral. I had lost my mother and they reacted

as if losing a family member. This is an example of their treatment, love and care. I still visit with my dog to the events offered as the staff and residents are family for me.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you so much for taking the time to write a review. We are so very sorry for your loss, as you rightly say, your mum was very much part of the Mountview family. She will be fondly remembered, sitting at the TV with her cup of tea (one sugar!) We are so pleased that you feel able to continue visiting the home and you will always be welcome.

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Review from K L (Daughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience

Mum has been at Mountview for just over 18 months and we would thoroughly recommend it to anyone looking for somewhere for a loved one.
The team is outstanding and they really go the extra mile to make the residents feel special.
It was a big birthday for Mum this year and they created a special

space for us to celebrate with her, and provided a lovely buffet and amazing cake!
Thank you to all the team.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your kind words and recommendation. We agree with you, we have an outstanding team, but all of our residents are special and it’s important we make sure they know that. That being said, we love a good party and some cake, thanks for the great excuse!

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Review from Victoria G (Daughter-in-law of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience

My mother-in-law is being cared for at Mount View and has been a resident for 6 months or so. Since she arrived, I have been so impressed with the care she has received from the staff. The staff are so friendly and kind and they always make time to talk to us when we visit and answer any questions we

may have. The areas are always immaculate and there are so many activities. I see my mother-in-law on social media very regularly (we love looking at the daily activities and seeing her smiling on there) and think the postings are a great idea, so we can see what she is up to. It is reassuring to see her involved in daily life. The activities coordinator is fantastic at getting her involved. My mother-in-law always looks very well dressed and her hair and nails look nice. We are so glad we picked Mount View as her home and feel that she is happy and content as much as she can be in this new environment for her. Well done Mount View!

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for such a lovely review, we know it is very important for family members to know that their loved ones are not only safe and cared for but also involved in activities and maybe a little bit pampered! We are so pleased that the updates are reassuring you and that she is happy and content, and we are sure she will continue to feel right at home.

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Review from Trisha S (Respite Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience

Looking for somewhere to convalesce after having a major operation I didn't hesitate in making Mountview the place where I wanted to be looked after.
The staff are exceptional in the way they care about their residents - going the extra mile to help and support me on my road to recovery. Without their

kindness, understanding and loving care I wouldn't have achieved this. I cannot thank the staff enough for being there for my dad, who is also a resident at Mountview. They supported him when he needed it the most.
A big thank you also for allowing my feathered friends to be reunited with me during my stay. They also think Mountview is a wonderful place to stay in too.

Reply from Terri Kidd, PR Executive at Mountview Care Home

How wonderful to know that Mountview has become your family home! It is so lovely to know that we could support you and your dad and we are so pleased that you have made such a good recovery. Hopefully we can continue to support you going forwards in any way we can.

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Review from Peter S (Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience

An exceptionally caring, thoughtful and friendly staff to whom I convey my grateful thanks for their services during my stay.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your review, it was a pleasure to have you and we hope you come to visit us again soon.

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Review from J M (Granddaughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience

My nana was a resident from August 2022 until February 2023, none of the family would have ever considered a care home a place where my nana would ever reside. There's no place like home, until home becomes a place which no longer feels safe, or a place where without the help of carers is no longer

a place which makes the day-to-day things, which were once so natural and easy, become so much effort. My nana became lonely and prone to falls and admitted she was lonely. It was only then, after exhausting all possible options to keep her at home, the family looked at several care homes. The whole time Nana was a resident at Mountview it felt like the next best thing to being at home. The staff were all helpful and kind, the activities were great and she was treated with respect and dignity for which we are forever grateful. I would highly recommend the home and the amazing caring team who work together to provide an environment for people who can no longer live alone. Thank you.

Reply from Terri Kidd, PR Executive at Mountview Care Home

We know that making the decision to move to a care home is often a difficult and emotional one but we are delighted that we were able to welcome your nana so well. You say ‘the next best thing to being at home’ but we like to think of Mountview as our residents’ home and we want them to enjoy it. We are so pleased that was the case for your nana and we are very proud of your recommendation.

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Review from J P (Friend of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience

Very welcoming and the staff are all really friendly. My friend who is a resident here is very well looked after. I visit her often and would not hesitate in booking a place here for myself when the time comes.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your lovely words, we hope you continue to visit and you are very welcome to join us ‘when the time comes’!

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Review from K K (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience

My dad seems very happy and settled at Mountview.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to leave your feedback, we're so pleased to hear that your dad is happy with the team at Mountview.

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Review from Elaine M (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience

Mum entered Mountview Care Home for emergency respite but loved being there so much that she didn't want to return home.
The home is very welcoming and Mum's room is like a bedroom in a top-class hotel. My young granddaughter says she would like to live in the room, high praise indeed. Mum is encouraged

to join in the variety of activities that are on offer and although often cannot remember what she has done, photos on social media are proof that she has taken part.
It is just reassuring to know that Mum is no longer living alone but is being well cared for in a place where she wishes to be.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to write such a lovely review, we are glad we have made such a good impression on both yourself and your mum. I’m sorry to say we don’t have a room for your granddaughter but she is very welcome to join in our activities! It’s lovely to see that Mountview has been such a good fit for your mum and we look forward to many more activities with her.

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Review from Helen S (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience

We are extremely happy with the level of care provided to our mother who has been a resident for four months. The purpose built accommodation is very pleasant with spacious rooms, comfortable beds, easy access ensuite facilities and plenty of different communal areas, all well designed and spotlessly

clean. The meals are prepared freshly on the premises and, most importantly, the standard of care provided by the cheerful and professional care staff is second to none. We feel very fortunate to have found such an ideal place for our mother now that she is unable to continue living decently at home.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you so much for writing such a great review for Mountview. It’s lovely to hear that our team are supporting Mum so well and we hope it gives you peace of mind to know that she is now living very comfortably in her new home.

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Review from B G (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience

The staff are lovely, very enthusiastic and helpful. The food is excellent and plentiful. The building always feels very clean and fresh. The bedrooms are generously sized with larger than single sized beds and the lovely wide corridors make it feel more hotel-like.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your kind words about Mountview, our team will be so pleased to read your review.

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Review from Richard H (Son of Resident) published on 1 May 2023
Submitted via Website • Report

Overall Experience

My Mum continues to receive great care from Mountview Care Home. We saw her on social media in her disposable overalls enjoying painting the Easter bench. The staff really do go the extra mile to try to find something that individual residents will enjoy doing. When I go to see her she regularly tells

me she has no complaints and the staff are very good to her.
The building continues to be immaculately maintained and all the staff are always very friendly when I visit.
I never have any concerns when I leave after visiting as I know she is being exceptionally well cared for.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to send a lovely review. Everything we do is to make our residents feel happy and safe, so it's good to hear that your mum is enjoying living at Mountview. It sounds like your mum will have a fantastic time in the garden this summer during our Gardens in Bloom competition! Please feel welcome to visit at any time, we look forward to seeing you.

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Review from Deborah S (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience

Mountview provide my mother with exceptional care, they are all very professional, helpful and kind. Mum is very often quite poorly, the care they give her then is wonderful, caring, considerate and nothing is too much trouble. All the staff are approachable and they all know Mum and spend time with

her. I can’t praise all the staff enough, from the manager, carers, cooks, laundry and reception, all great.

Reply from Terri Kidd, PR Executive at Mountview Care Home

It’s lovely to hear that our team are supporting Mum so well, not only giving her the attention she needs but also giving you the peace of mind to know she isn’t alone. Thank you for your praise, the whole team appreciates your kind words.

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Review from Joseph B (Brother of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience

We found the care afforded to my brother in his time spent with you to be very beneficial to him, he settled almost immediately, much relief to us and his family. Although his time with you was short we felt we could not have found a better place for him. Thanks to all who looked after him.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to write these lovely words. We are so glad that you felt like Mountview was the best place for your brother. He was a pleasure to have in the home and he will be sadly missed by the staff and residents alike. We have passed your thanks on to the team.

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Review from Wendy F (Niece of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience

After our dad happily spent his last few months at Mountview in 2018, we were delighted to get a private room there for our uncle in February 2023. Having visited his brother in 2018, it was his wish to spend his last days there too. This is a luxury residential home, with a TV, bed, desk, chairs and

ensuite in each beautifully decorated and spotlessly clean room. Each floor has its own beautifully decorated lounge/dining room with comfy chairs. There's also a tea room, garden room, library, cinema, hair salon and lots of quiet areas to sit in too. The food is delicious and families can book in to eat there too. We thought our uncle would need a ‘nursing home’ but were pleased to find the carers could help him with personal care and toileting as he was too weak to move himself. Without exception, all staff were so very kind to him (and us for that matter). They didn’t try to make him join in the activities (although such a variety was on offer and we could see the other residents were having fun.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for such a detailed and glowing review, we are so pleased that both your father and uncle had such a comfortable and supportive time with us and that the fabulous facilities and wonderful staff have made such a good impression on you and your family. It’s important that every resident feels comfortable and at ease to make their own choices and it’s lovely to hear that the general feeling was one of fun.

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Mountview Care Home

Care Provided by Mountview Care Home

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Funding & Fees Guide for Mountview Care Home

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