Mountview Care Home

1093 Loughborough Road, Rothley, Leicester LE7 7NL
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9.8 109 Reviews
  • Mountview Care Home, Leicester
Mountview care home in Leicester is a welcoming home for people needing care and support.

The care home has in-house clubs and entertainment as well as regular trips to places of interest outside of the home.

There are events within the home for family, friends and neighbours.

Residents can enjoy nutritious meals with a glass of wine or beer.

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Care Provided by Mountview Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Peta Goodwin (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mountview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our Inclusive Fee Package Gives Peace Of Mind And Allows Residents To Enjoy Our Facilities And Services Without Having To Worry About Extra Costs.
    So it would cover everything you would expect such as 24 hour care, food, and laundry, but also activities, trips, chiropody, hairdressing, newspapers, magazines, etc. It also means that you wouldn't have to worry about any billable extras and have complete peace of mind. Download a brochure for our current fee information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Mountview are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Mountview has plenty of onsite parking for visitors.


Mountview Care Home Reviews (109)

Total of 109, showing 61-80
9.8

Mountview Care Home has a Review Score of 9.8 (9.778) out of 10, based on 38 reviews in the last 2 years. Over all time Mountview Care Home has 109 reviews.

Overall Experience

  • 98
  • 9
  • 1
  • 0
  • 1

Date Published

109
4
10
38
71

Review from Julie B (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended! Extremely welcoming, homely environment, professionally led. Fun loving care home manager, who is very enthusiastic, friendly and approachable. Such a wide variety of activities to suit every individual. An excellent team of carers who always go out of their way to assist in any
way possible.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your review. It’s so important to our care team at Mountview that our residents feel encouraged to take advantage of our activities and entertainment facilities, so that they can live each day to its fullest. We’ll be sure to relay your message to our Mountview team, thank you again!


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Review from G A (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always attentive and polite.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to leave this review for our care team at Mountview, who will be delighted to hear your positive feedback.


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Review from Paul B (Son of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional management and leadership with clear objectives set within a daily routine so residents know in advance fixed times for activities to either engage or not, whichever they wish. My mother is adapting well to her first experience of being in a care home with much empathy from the staff during
this transitional period

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for reviewing our home. It is lovely to hear your mother is settling in well to life at Mountview and the staff are supporting her during this transition period. We will be sure to pass on your comments to the care team.


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Review from J A (Daughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always good to revisit a venue and find that the high standard have been maintained.

Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you so much for leaving this kind review. We will be sure to pass your feedback on to our care team at Mountview.


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Review from C S (Wife of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Mountview for 5 months. He received good care under difficult circumstances and the staff were very supportive of me during a very emotional time. The end of life care given to my husband was excellent. I cannot say enough praises of all the staff who showed such kindness, gentleness
and compassion and treated him with respect and dignity. He passed peacefully due to their unfailing love and care for which I am eternally grateful. Even after his passing the care continued in the same quiet and unhurried caring way until he left their care. Thank you from the bottom of my heat.

Reply from Rebekah Steward, Customer Care Team at Mountview Care Home

Thank you for sharing your experience of Mountview Care Home. We are extremely proud of our staff team and their dedication. It is lovely to hear how understanding and compassionate our staff have been towards you and your family and the support they have given during such a difficult time. It was an absolute honour to care for your dad and our thoughts are with you and your family, I have passed your kind words to the whole team at Mountview.


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Review from John I (Son of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great place! Staff are fantastic and after a bit of settling in, she loves it!
Would definitely recommend!

Reply from Rebekah Steward, Customer Care Team at Mountview Care Home

Thank you for taking the time to review Mountview Care Home. We appreciate it can be difficult to adapt to a new environment but it is lovely to hear your mum has settled in well to life at Mountview. I will be sure to pass on your comments to the team.


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Review from Gordon M (Son of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If only we had found Mountview earlier! Our dad absolutely loves it there and although he likes home visits, he is always eager to return to Mountview to "have tea and a biscuit".
Keep up the good work all concerned. You should be proud that the people you care for, also care for you.

Reply from Rebekah Steward, Customer Care Team at Mountview Care Home

On behalf of all of us at Mountview Care Home, I would like to thank you for sharing your experience. Its so good to hear your dad is enjoying living here and making the most of the delicious treats made by our wonderful kitchen staff. We have a very dedicated team here at Mountview and we are very proud of each and everyone of them. I will be sure to pass on your kind words to the team.


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Review from Geoff W (Friend of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend entered Mountview Care Home the week before the Covid lockdown came into force, so her safety and well-being were entrusted to the staff at the home during a very difficult period. Her family and I were not let down. The care and support have been excellent.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes, enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Alison G (Sister of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Open honest staff. Very professional and caring. Everything is clean and well kept. Made me feel secure in the knowledge that my sister would be well cared for.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for your review. We are so pleased to hear that your sisters move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from I D (Father of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Kenneth M (Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and hardworking staff. Television in room is good after leaving hospital. Aftercare with GP services etc. Excellent care home situated in lovely countryside.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Joanna R (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always make you feel welcome. Always happy to help and answer questions. Very organised through COVID.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Stephanie M (Daughter-in-law of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum-in-law in person today at Mountview. It was lovely. Just the two of us in a sunny room next to the garden. We were able to sit and relax in comfy chairs. It was so nice to be able to do this without screens. I had a lateral flow test and waited for the negative result before being allowed
in. I also wore a mask of course but I really didn't notice that because it was so good to be relaxed, safe and together.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for your review of Mountview. We are so pleased to hear that your recent visit has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Caroline N (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident at Mountview Care Home since April 2019, and we have been delighted with the care she has received and the facilities available. The staff are always pleasant and helpful and show great respect for both residents and their families. The building and rooms are lovely, and
everything is kept to a very high standard. Meals looked great with plenty of variety, plus regular drinks and snacks available throughout the day. There's also regular and varied treat and activities and 'special' days. Every effort is made to keep good contact with families through phone, Skype and Facebook posts and, of course, in-person visits (in normal times). Our mum has been really happy at Mountview, and we are confident that she is in the best place possible.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you for kindly taking the time to write a review of Mountview and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from D C (Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This must be one of the best in the area. The staff have been caring and helpful at all times. The room has an interesting outlook, with something usually going on. The food is generally satisfactory with occasional exceptions. The covid virus has upset the visiting since I came here six weeks ago,
under normal circumstances it would be good to see visitors more often, of course.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see! We are very pleased that you are enjoying your time with us. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team.


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Review from Betty C (Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience was very good after a complete hip operation. I was very well looked after. The room was very pleasant - everything was provided. The home was nicely decorated and kept me very clean. I enjoyed my stay.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from C O (Son of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a blessing it is to know that Mum is in safe and loving hands. I need say no more!

Reply from Rebecca Selkirk, Communications Team at Mountview Care Home

Thank you for kindly taking the time to write a review of Mountview and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Valerie F (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for at Mountview with great kindness.
The care staff are considerate and friendly and Mum is well looked after.
Mountview is clean, very attractive and has a smart but relaxed feel.
I am very happy with Mountview and thank all of the staff there for a fantastic job done
over the last few difficult months.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Dawn D (Daughter of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad were living fairly independently until February this year when my dad at age 97 passed away. Mum, aged 89, had received a diagnosis of vascular dementia and Alzheimer’s and Dad had somehow coped looking after Mum as they were a devoted couple who had been married for almost 70 years.
Mum has found losing dad tremendously difficult and as her health deteriorated it became necessary to seek a suitable care home where she could receive the 24/7 care she needed. Mountview Care Home has provided just that and more. The staff are so very caring and attentive and available for us to talk to if we have any concerns. When Mum recently had a nasty fall the staff were amazing helping her recover and one particular day, when Mum was struggling with pain, the activities coordinator sat holding Mum's hand and stroking her forehead whilst I watched on FaceTime and my mum was given that quiet supportive help I was unable to do due to covid restrictions. I wholeheartedly recommend Mountview.

Reply from Rebecca Selkirk, Communications Team at Mountview Care Home

Thank you for kindly taking the time to write a review of Mountview and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centered care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receives your message.


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Review from Graham C (Nephew of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my uncle was not in Mountview for long due to his (unknown at the time) terminal illness. Mountview cared for his every need right until the end when he was forced into hospital for his last few days. Everything we wanted for my uncle was provided, they made sure every need was met, allowed
his own furniture (easy chair) to be delivered and used. The staff were always available for me to provide updates and often phoned me to provide updates. A very caring and professional team at Mountview; thank you all!

Reply from Rebecca Selkirk, Communications Team at Mountview Care Home

Thank you so much for your kind words regarding our Mountview care home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. I shall be sure to pass your comments regarding our home, care and staff on to the whole team.


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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Mountview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Mountview Care Home is calculated as follows: ( (375 Excellents x 5) + (62 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 450 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountview Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Laura

Laura Cotton

Job Title: Front of House Manager

Joined: 2019

Laura is The Front House Manager at Mountview Care Home. She is very passionate about our home, residents, staff & families and always wants the very best for everyone here at Mountview.


She will always greet you with a hello and a smile and be the point of call for any questions, information or advice that's needed.


Peta

Peta Goodwin

Job Title: Care Manager

Joined: 2021

Peta is The Home Manager at Mountview Care Home.


Annette

Annette Bunney

Job Title: Lifestyle Manager

Joined: 2021

Annette is the Lifestyle Manager at Mountview Care Home


Maureen

Maureen Murray

Job Title: Care Manager

Joined: 2021

Maureen is the Care Manager at Mountview.