Mountview Care Home

1093 Loughborough Road, Rothley, Leicester LE7 7NL
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9.8 112 Reviews
  • Mountview Care Home, Leicester
Mountview care home in Leicester is a welcoming home for people needing care and support.

The care home has in-house clubs and entertainment as well as regular trips to places of interest outside of the home.

There are events within the home for family, friends and neighbours.

Residents can enjoy nutritious meals with a glass of wine or beer.

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Care Provided by Mountview Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Peta Goodwin (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mountview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,389

  • Our Inclusive Fee Package Gives Peace Of Mind And Allows Residents To Enjoy Our Facilities And Services Without Having To Worry About Extra Costs.
    So it would cover everything you would expect such as 24 hour care, food, and laundry, but also activities, trips, chiropody, hairdressing, newspapers, magazines, etc. It also means that you wouldn't have to worry about any billable extras and have complete peace of mind. Download a brochure for our current fee information.
  • (these prices are only a guideline, please contact Mountview Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Mountview are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Mountview has plenty of onsite parking for visitors.


Mountview Care Home Reviews (112)

Total of 112, showing 81-100
9.8

Mountview Care Home has a Review Score of 9.8 (9.775) out of 10, based on 41 reviews in the last 2 years. Over all time Mountview Care Home has 112 reviews.

Overall Experience

  • 101
  • 9
  • 1
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Date Published

112
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71

Review from Valerie F (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for at Mountview with great kindness.
The care staff are considerate and friendly and Mum is well looked after.
Mountview is clean, very attractive and has a smart but relaxed feel.
I am very happy with Mountview and thank all of the staff there for a fantastic job done
over the last few difficult months.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Dawn D (Daughter of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad were living fairly independently until February this year when my dad at age 97 passed away. Mum, aged 89, had received a diagnosis of vascular dementia and Alzheimer’s and Dad had somehow coped looking after Mum as they were a devoted couple who had been married for almost 70 years.
Mum has found losing dad tremendously difficult and as her health deteriorated it became necessary to seek a suitable care home where she could receive the 24/7 care she needed. Mountview Care Home has provided just that and more. The staff are so very caring and attentive and available for us to talk to if we have any concerns. When Mum recently had a nasty fall the staff were amazing helping her recover and one particular day, when Mum was struggling with pain, the activities coordinator sat holding Mum's hand and stroking her forehead whilst I watched on FaceTime and my mum was given that quiet supportive help I was unable to do due to covid restrictions. I wholeheartedly recommend Mountview.

Reply from Rebecca Selkirk, Communications Team at Mountview Care Home

Thank you for kindly taking the time to write a review of Mountview and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centered care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receives your message.


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Review from Graham C (Nephew of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my uncle was not in Mountview for long due to his (unknown at the time) terminal illness. Mountview cared for his every need right until the end when he was forced into hospital for his last few days. Everything we wanted for my uncle was provided, they made sure every need was met, allowed
his own furniture (easy chair) to be delivered and used. The staff were always available for me to provide updates and often phoned me to provide updates. A very caring and professional team at Mountview; thank you all!

Reply from Rebecca Selkirk, Communications Team at Mountview Care Home

Thank you so much for your kind words regarding our Mountview care home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. I shall be sure to pass your comments regarding our home, care and staff on to the whole team.


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Review from K H (Son of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family will be forever grateful for the support given with love and care to our late mother. We had peace of mind that mum was being cared for at all times. If we have any issues they were dealt with swiftly. In these difficult times, we have nothing but praise for the way the home was run by
dedicated staff. Well done to you all.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for your kind words regarding our Mountview home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea once our home reopens to visitors. I shall be sure to pass your comments regarding our home, care and staff on to the whole team.


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Review from Sherry B (Daughter of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is definitely much better since staying at Mountview with her dementia. She has good days and bad, but mostly good now. The only issue I have is about her assessments and the fact that none have been done after repeatedly asking.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you for kindly taking the time to write a review of our Mountview care home. We are pleased to hear your mum has settled in well. If you would like to discuss anything further, please contact our customer service team on 0113 385 3800.


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Review from John E (Son of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home. The staff are friendly helpful and efficient. The food is good and the rooms are bright and clean.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from B W (Son of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well-maintained home; with caring staff and lovely facilities.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from David S (Nephew of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mountview is an amazing place with the most caring people I have ever met.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from K S (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff were consistently impressive with the way they dealt with Mum. We found them friendly and helpful at all times. In addition, the facilities within the home are first class and support Mum in her assisted living. the care provided gives the family reassurance that our mum is safe and
well looked after. Finally, the activities itinerary also helps to add to the quality of Mum's life.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you for kindly taking the time to write a review of Mountview Care Home and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Geoff H (Nephew of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were extremely helpful during a difficult time. My uncle died and the staff were excellent. They kept him pain free and comfortable up to the end.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for your kind words regarding our home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. I shall be sure to pass your comments regarding our home, care and staff on to the whole team.


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Review from A E (Son of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The caring staff carry out their work with compassion and dignity. The home feels like a luxury hotel and not a bit like the stereotypical care home image of the past. I would recommend to other family and friends.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you for your kind review of Mountview and the lovely way you have described our home. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We will ensure our team receive this review.


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Review from J E (Sister of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first impression of Mountview care home was of a five-star hotel. The care and support provided to my sister was exceptional, and we would like to thank all the staff for their kindness, courtesy and friendliness throughout my sister's stay.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

We would like to thank you for this very lovely review of our home. Feedback is very important to us, and we will ensure your kind words are passed along to our team who will be pleased to know you thought so highly of their care.


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Review from Kerry D (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care home. All staff are so friendly, caring and welcoming, not only to the residents but also to visiting friends and relatives. The home is spotlessly clean and meals always look appetising. The range of activities provided is excellent. My mum has been here for a month and already
looks and feels so much healthier and happier.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for your kind review of Mountview and the lovely way you have described our home. We really do pride ourselves on creating a community within our homes with an abundance of social activities and I am so pleased to hear that this is what you have found at Mountview. The staff team will be delighted to hear your kind words which I shall be sure to pass on.


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Review from S W (Sister-in-law of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law came to Mountview Care Home for 2 weeks and stayed. She became quite ill and was treated so well by all the staff. She could not have had better treatment anywhere. Her room was warm, cosy and comfortable. We visited as often as we liked, and at times convenient to all family and friends.
They all helped us through a sad time.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for writing this very kind review. We are very pleased to hear such positive words about our home and our care team. We will ensure this message is passed on.


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Review from Kered W (Son of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good in spite of very few staff. Dad has shown real improvement since he arrived just over a week ago and has been calm and comfortable.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for taking the time to review our home. I am so pleased to hear your dad is settling well. Feedback is extremely important to us and we will ensure that your kind words are shared with the whole staff team.


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Review from John B (Husband of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is bright, open and welcoming. Ideal staff are excellent and management visible and available at all times. The rooms are large, bright and homely. The visitor parking is restricted and improvements are required. The meal options are satisfactory but could be improved at minimum cost and this
would be appreciated by most of the residents. Care staff - resident ration is acceptable but can be under pressure at times during the day.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for taking the time to write a review of Mountview. It is lovely to receive your kind comments regarding our care team. Our homes offer varied menus of healthy meals tailored to our resident's preferences please feel free to pop along to our next social committee meeting on Tuesday 12th November where our management team would be delighted to hear any suggestions you may have. We appreciate your feedback and will make sure your comments are passed on to the whole team


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Review from M M (Son of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When this care home opened, the management and care were exemplary. However, in the last year or so, there appear to be several changes in management and staff.
My observations indicate that standards are not what they were, more agency staff are unfamiliar with the residents.
I had to ask that my
mother's personal care to be addressed as she had filthy finger mails and her teeth needed cleaning. This shouldn't be required in a home that costs residents £50k a year!
In terms of the environment, the grounds were neglected.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for your review. We value all feedback and take issues raised extremely seriously. I understand that you have been invited to meet with our Home Manager to resolve any concerns, who has been part of the Mountview team since the home opened. Following a positive recruitment drive, we have a number of new staff who will be in post by Mid-October after completing our intensive induction and training programmes. If you wish to discuss anything further, please contact me on 0113 3854131.


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Review from Jane H (Daughter of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Mountview from the day it opened. Overall very pleased with the service provided. Staff helpful and pleasant and respond to my father's needs very well. Always a pleasure to visit Dad in his new home.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for taking the time to write a review of our home. I am pleased to hear your father is happy at Mountview - the staff team will be delighted to hear your kind words which I shall be sure to pass on.


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Review from Anne A (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount View is perfect. We can imagine a group of medics, practitioners, care staff, entertainment providers, carers and social workers, psychologists, sociologists - having a long meeting and discussing all the care of the elderly requirements and then providing them in a brand new home. We wish our
mother (end of life intensive care) had gone in earlier.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you so much for reviewing our home at what must be a very difficult time for you. We appreciate your feedback and will make sure your kind comments are passed on to the whole staff team.


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Review from Lynn M (Daughter of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care provided at Mountview.
Staff are friendly and helpful. There is an ethos of individual care, particularly from regular staff and management. They support the family and keep us well informed.
There are two sessions of activities every day which Mum sometimes joins
but not regularly. Staff do encourage her but don't insist she takes part. Family activities are included but we can join in any time.
The facilities for activities are good e.g cinema, coffee shop. There are trips out and all residents are able to join in if they wish.
Food is good and there is always a choice. Snacks and drinks arrive regularly.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for your review of Mountview. We pride ourselves on creating a community within our homes with an abundance of social activities and I am so pleased to hear that this is what you have found at Mountview. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.


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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Mountview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Mountview Care Home is calculated as follows: ( (401 Excellents x 5) + (71 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 485 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountview Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Peta

Peta Goodwin

Job Title: Home Manager

Joined: 2021

Peta is The Home Manager at Mountview Care Home.


Laura

Laura Cotton

Job Title: Front of House Manager

Joined: 2019

Laura is The Front House Manager at Mountview Care Home. She is very passionate about our home, residents, staff & families and always wants the very best for everyone here at Mountview.


She will always greet you with a hello and a smile and be the point of call for any questions, information or advice that's needed.


Annette

Annette Bunney

Job Title: Lifestyle Manager

Joined: 2021

Annette is the Lifestyle Manager at Mountview Care Home


Maureen

Maureen Murray

Job Title: Care Manager

Joined: 2021

Maureen is the Care Manager at Mountview.