Review from K H (Son of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

We as a family will be forever grateful for the support given with love and care to our late mother. We had peace of mind that mum was being cared for at all times. If we have any issues they were dealt with swiftly. In these difficult times, we have nothing but praise for the way the home was run by

dedicated staff. Well done to you all.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for your kind words regarding our Mountview home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea once our home reopens to visitors. I shall be sure to pass your comments regarding our home, care and staff on to the whole team.

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Review from Sherry B (Daughter of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience

My mother is definitely much better since staying at Mountview with her dementia. She has good days and bad, but mostly good now. The only issue I have is about her assessments and the fact that none have been done after repeatedly asking.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you for kindly taking the time to write a review of our Mountview care home. We are pleased to hear your mum has settled in well. If you would like to discuss anything further, please contact our customer service team on 0113 385 3800.

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Review from John E (Son of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience

An excellent care home. The staff are friendly helpful and efficient. The food is good and the rooms are bright and clean.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from B W (Son of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience

A very well-maintained home; with caring staff and lovely facilities.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from David S (Nephew of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

Mountview is an amazing place with the most caring people I have ever met.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from K S (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

We found the staff were consistently impressive with the way they dealt with Mum. We found them friendly and helpful at all times. In addition, the facilities within the home are first class and support Mum in her assisted living. the care provided gives the family reassurance that our mum is safe and

well looked after. Finally, the activities itinerary also helps to add to the quality of Mum's life.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you for kindly taking the time to write a review of Mountview Care Home and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from Geoff H (Nephew of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience

The staff were extremely helpful during a difficult time. My uncle died and the staff were excellent. They kept him pain free and comfortable up to the end.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for your kind words regarding our home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. I shall be sure to pass your comments regarding our home, care and staff on to the whole team.

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Review from A E (Son of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience

The caring staff carry out their work with compassion and dignity. The home feels like a luxury hotel and not a bit like the stereotypical care home image of the past. I would recommend to other family and friends.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you for your kind review of Mountview and the lovely way you have described our home. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We will ensure our team receive this review.

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Review from J E (Sister of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience

Our first impression of Mountview care home was of a five-star hotel. The care and support provided to my sister was exceptional, and we would like to thank all the staff for their kindness, courtesy and friendliness throughout my sister's stay.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

We would like to thank you for this very lovely review of our home. Feedback is very important to us, and we will ensure your kind words are passed along to our team who will be pleased to know you thought so highly of their care.

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Review from Kerry D (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience

Absolutely amazing care home. All staff are so friendly, caring and welcoming, not only to the residents but also to visiting friends and relatives. The home is spotlessly clean and meals always look appetising. The range of activities provided is excellent. My mum has been here for a month and already

looks and feels so much healthier and happier.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for your kind review of Mountview and the lovely way you have described our home. We really do pride ourselves on creating a community within our homes with an abundance of social activities and I am so pleased to hear that this is what you have found at Mountview. The staff team will be delighted to hear your kind words which I shall be sure to pass on.

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Review from S W (Sister-in-law of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience

My sister-in-law came to Mountview Care Home for 2 weeks and stayed. She became quite ill and was treated so well by all the staff. She could not have had better treatment anywhere. Her room was warm, cosy and comfortable. We visited as often as we liked, and at times convenient to all family and friends.

They all helped us through a sad time.

Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for writing this very kind review. We are very pleased to hear such positive words about our home and our care team. We will ensure this message is passed on.

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Review from Kered W (Son of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience

Overall very good in spite of very few staff. Dad has shown real improvement since he arrived just over a week ago and has been calm and comfortable.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for taking the time to review our home. I am so pleased to hear your dad is settling well. Feedback is extremely important to us and we will ensure that your kind words are shared with the whole staff team.

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Review from John B (Husband of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience

The home is bright, open and welcoming. Ideal staff are excellent and management visible and available at all times. The rooms are large, bright and homely. The visitor parking is restricted and improvements are required. The meal options are satisfactory but could be improved at minimum cost and this

would be appreciated by most of the residents. Care staff - resident ration is acceptable but can be under pressure at times during the day.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for taking the time to write a review of Mountview. It is lovely to receive your kind comments regarding our care team. Our homes offer varied menus of healthy meals tailored to our resident's preferences please feel free to pop along to our next social committee meeting on Tuesday 12th November where our management team would be delighted to hear any suggestions you may have. We appreciate your feedback and will make sure your comments are passed on to the whole team

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Review from M M (Son of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience

When this care home opened, the management and care were exemplary. However, in the last year or so, there appear to be several changes in management and staff.
My observations indicate that standards are not what they were, more agency staff are unfamiliar with the residents.
I had to ask that my

mother's personal care to be addressed as she had filthy finger mails and her teeth needed cleaning. This shouldn't be required in a home that costs residents £50k a year!
In terms of the environment, the grounds were neglected.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for your review. We value all feedback and take issues raised extremely seriously. I understand that you have been invited to meet with our Home Manager to resolve any concerns, who has been part of the Mountview team since the home opened. Following a positive recruitment drive, we have a number of new staff who will be in post by Mid-October after completing our intensive induction and training programmes. If you wish to discuss anything further, please contact me on 0113 3854131.

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Review from Jane H (Daughter of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience

My father has been a resident at Mountview from the day it opened. Overall very pleased with the service provided. Staff helpful and pleasant and respond to my father's needs very well. Always a pleasure to visit Dad in his new home.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for taking the time to write a review of our home. I am pleased to hear your father is happy at Mountview - the staff team will be delighted to hear your kind words which I shall be sure to pass on.

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Review from Anne A (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience

Mount View is perfect. We can imagine a group of medics, practitioners, care staff, entertainment providers, carers and social workers, psychologists, sociologists - having a long meeting and discussing all the care of the elderly requirements and then providing them in a brand new home. We wish our

mother (end of life intensive care) had gone in earlier.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you so much for reviewing our home at what must be a very difficult time for you. We appreciate your feedback and will make sure your kind comments are passed on to the whole staff team.

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Review from Lynn M (Daughter of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience

We have been very happy with the care provided at Mountview.
Staff are friendly and helpful. There is an ethos of individual care, particularly from regular staff and management. They support the family and keep us well informed.
There are two sessions of activities every day which Mum sometimes joins

but not regularly. Staff do encourage her but don't insist she takes part. Family activities are included but we can join in any time.
The facilities for activities are good e.g cinema, coffee shop. There are trips out and all residents are able to join in if they wish.
Food is good and there is always a choice. Snacks and drinks arrive regularly.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for your review of Mountview. We pride ourselves on creating a community within our homes with an abundance of social activities and I am so pleased to hear that this is what you have found at Mountview. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.

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Review from Margaret B (Daughter of Resident) published on 20 June 2019
Submitted via Website • Report

Overall Experience

My first contact with Mountview was by telephone when looking for a quality care home for my Dad, who is 94 years of age. The response from the receptionist was warm and sincere. A visit was offered and taken up. The warmth of Mountview was immediately felt. After discussing my Dad’s needs, and what

Mountview offers we were very happy that this would be a good place for him to be.
The welcome he received was delightful and Dad was given a very comfortable room. All the staff are friendly and professional. Excellent medical care is given. Joining in social activities and meal times is greatly encouraged. My family feel confident Dad is being very well cared for and respected. We are very grateful. Thank you.

Reply from Kristyna Hunt, Communications Executive at Mountview Care Home

Thank you for taking the time to review our home. We are pleased to hear that your experience from your initial enquiry through to dad moving in with us has been extremely positive, and it is great that Dad has so settled well. Feedback is extremely important to us and we will be sure to pass your kind words to the whole staff team. These reviews also go some way to help other families in a similar position of looking for a care home and we are sure they will find your comments very valuable.

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Review from Alison M (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience

My mother moved to Mountview in September when living independently was no longer a safe option for her due to her recently diagnosed dementia. This was a big step for all of us but has been made easier by the kindness, professionalism and facilities provided by Mountview. My mother is now very settled.

She has stimulation and companionship every day and we are content in the knowledge that her needs are more than being met.

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Review from Tim L (Brother of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience

My sister was only at Mountview for just over three weeks before she died. She loved being there and was so happy from the moment she arrived. Her time there was filled with love, compassion and care and we wouldn't have wished her to be anywhere else. I would not hesitate to recommend Mountview.

Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you so much for your review of Mountview. We really appreciate you taking the time to write such lovely words at what must be a difficult time for you and your family. We are pleased to hear that your sister was happy at Mountview and would like to ensure that you and your family always feel welcome to come back and join us for a cup of tea. Thank you again and I shall pass your kind comments to the whole staff team.

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Mountview Care Home

Care Provided by Mountview Care Home

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Funding & Fees Guide for Mountview Care Home

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