Mountview Care Home

1093 Loughborough Road, Rothley, Leicester LE7 7NL
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9.8 109 Reviews
  • Mountview Care Home, Leicester
Mountview care home in Leicester is a welcoming home for people needing care and support.

The care home has in-house clubs and entertainment as well as regular trips to places of interest outside of the home.

There are events within the home for family, friends and neighbours.

Residents can enjoy nutritious meals with a glass of wine or beer.

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Care Provided by Mountview Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Peta Goodwin (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mountview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our Inclusive Fee Package Gives Peace Of Mind And Allows Residents To Enjoy Our Facilities And Services Without Having To Worry About Extra Costs.
    So it would cover everything you would expect such as 24 hour care, food, and laundry, but also activities, trips, chiropody, hairdressing, newspapers, magazines, etc. It also means that you wouldn't have to worry about any billable extras and have complete peace of mind. Download a brochure for our current fee information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Mountview are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Mountview has plenty of onsite parking for visitors.


Mountview Care Home Reviews (109)

Total of 109, showing 101-109
9.8

Mountview Care Home has a Review Score of 9.8 (9.778) out of 10, based on 38 reviews in the last 2 years. Over all time Mountview Care Home has 109 reviews.

Overall Experience

  • 98
  • 9
  • 1
  • 0
  • 1

Date Published

109
4
10
38
71

Review from Nick J (Son of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The layout and cleanliness of the home is to a very high standard. It is very reassuring to know my father is looked after and safe through 24 hours. This is down to the excellent and hardworking staff. This staff are dedicated but still manage to make you feel welcome when visiting at any hour.

Reply from Kristyna Hunt, Communications Executive at Mountview Care Home

Thank you very much for your kind review. We are so pleased that your father is enjoying life at Mountview and that our home has given you peace of mind that he is safe. Feedback is extremely important to us and we will ensure that your review is passed to our whole staff team.


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Review from Gillian H (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was really well cared for, it was a lovely home, staff were friendly and kind to mum. Mountview was clean and the food was excellent.

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Review from Patrick C (Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My welcome was most friendly and I was told to treat my stay as a holiday, which I have tried to do. I have no complaints about my stay, staff, facilities, food, in fact, everything 1st class.

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Review from Helen F (Daughter of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic care home - would highly recommend - the facilities are 5 stars and the staff couldn't do enough to help - my mum loved the cinema - I haven't witnessed her enjoy a film or laugh so much for a long time. I would have no hesitation in recommending this lovely care home.

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Review from Susan M (Daughter of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A period of respite at Mountview was arranged for our Mum.
Staff were very skilled at diverting her attention and engaging her in activities. They were patient and gave us the time we needed with our regular phone calls and visits. Mum enjoyed all the activities, the cinema, the hairdressing appointments.
There was a full range of activities, the staff could not have been nicer, the facilities and furnishing were of an extremely high standard. There's space and lots of lounges where the family could spend time with relatives and family were also able to attend some of the activities too. Mum was so well looked after: she looked well, smart and presented as really happy. Mum suddenly died after two weeks and two nights and we were so grateful she was at Mountview as they had the technology to be on hand immediately when she was taken ill. The staff were so caring and supportive both of Mum at this difficult time and of all family members following her death.

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Review from Vicky W (Daughter of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mountview is an exceptional care home. Not just because of the fantastic facilities, great food, friendly and uplifting atmosphere and exceptional range of activities but more importantly, the manager and her amazing team have provided mum with a real home, where she can be as independent as possible
but still receive the help she needs in a dignified and caring way without feeling that she is putting anyone out.
Genuinely, nothing is too much trouble. There is always something to do or a quiet space to have quality time as a family. This is true resident centered care where it’s the little things that make a big difference such as no set visiting hours and knowing Mum’s favourite drink. As the staff at Mountview have become part of our family it has been wonderful to see the change in mum, they have given her her life back.

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Review from Joy W (Daughter of Resident) published on 3 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care home it is comparable to a 5 star hotel, the staff are amazing and make every effort to ensure the residents have the best possible care. My father moved in on the 4th December 2017 after my Mother passed away, he has dementia so we were really worried about him moving from
his home of 49 years. With the amazing care and attention he was given he settled almost instantly and it is of great comfort to us to see him happy and safe.

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Review from Sophie H (Daughter of Resident) published on 18 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home with wonderful staff. Nothing is too much trouble and the staff go way above and beyond to make sure all the residents are well cared for and most importantly that they are happy. Time is taken to understand each and every resident and a wide and varied activity programme makes
sure that they always have something to look forward to. The cinema is a fantastic asset and means we can enjoy films as a family once again in a real cinema, something we haven't been able to do for years!!

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Review from Rob M (Son of Resident) published on 5 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be more pleased with the standard of care at Mountview, and have no hesitation in entrusting Dad's care to the team.


The facility is brand new and extremely clean and very well appointed, it has more of a feel of a 5 star hotel than a care home!


Every member of staff we have met have

been friendly and very professional. We are delighted to have found a care home with such high standards.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Mountview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Mountview Care Home is calculated as follows: ( (375 Excellents x 5) + (62 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 450 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountview Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Laura

Laura Cotton

Job Title: Front of House Manager

Joined: 2019

Laura is The Front House Manager at Mountview Care Home. She is very passionate about our home, residents, staff & families and always wants the very best for everyone here at Mountview.


She will always greet you with a hello and a smile and be the point of call for any questions, information or advice that's needed.


Peta

Peta Goodwin

Job Title: Care Manager

Joined: 2021

Peta is The Home Manager at Mountview Care Home.


Annette

Annette Bunney

Job Title: Lifestyle Manager

Joined: 2021

Annette is the Lifestyle Manager at Mountview Care Home


Maureen

Maureen Murray

Job Title: Care Manager

Joined: 2021

Maureen is the Care Manager at Mountview.