Riverside Place

Plaxton Way, Ware SG12 7FB
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9.7 64 Reviews
  • Riverside Place, Ware
Riverside Place is situated on the banks of the River Lea in walking distance to Ware town centre, the home provides quality residential, nursing and dementia care on a permanent and short stay basis. They love learning as much as they can about the people they care for, so your loved one’s time and care is person-centred and tailored to their individual needs, interests and preferences.

There are many different enticing spaces to relax in – from the bistro and cinema on the ground floor, the quiet lounges dotted around the home to the rooftop orangery with balconies overlooking the river. The home understands that residents like to continue to look and feel their best, so the hair salon is open regularly for beauty treatments and pamper sessions.

Mealtimes are an important part of daily life and they know eating well and the social experience of dining are key to health and wellbeing. The home's chefs select a different menu each day, creating lots of home-cooked dishes with fresh ingredients to choose from. Using their in-depth knowledge of nutrition, they cater for any special diets and needs.

Each of the bedrooms at Riverside Place is beautifully furnished and have ensuite facilities and residents are also welcome to decorate it with their own treasured items, pictures and pieces of furniture if they wish.

Dementia training equips staff with the knowledge to highlight the importance of meaningful activities and a stimulating environment for people living with dementia whilst always addressing clinical care needs.

At Riverside Place residents feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

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Care Provided by Riverside Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Adele Peterson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Riverside Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Residential Dementia Care from £1,800
    • Self-Funded Nursing Care from £2,050
    • Self-Funded Nursing Dementia Care from £2,050
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £1,950
    • RESPITE Self-Funded Nursing Care from £2,050
    • RESPITE Self-Funded Nursing Dementia Care from £2,050
  • (these prices are only a guideline, please contact Riverside Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Kitchenette
  • Wheelchair Access
  • Parking

  • Car parking onsite to the front of the building


Riverside Place Reviews (64)

Total of 64, showing 1-20
9.7

Riverside Place has a Review Score of 9.7 (9.662) out of 10, based on 29 reviews in the last 2 years. Over all time Riverside Place has 64 reviews.

Overall Experience

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Review from J S (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was a resident at Riverside Place for 8 months. During his stay we were very happy with the care that he received, and all staff were kind, considerate and responsive to all our requests and to dad's needs. The environment was calm, clean and nicely decorated with a lovely welcoming reception
including the bistro care where many activities take place. The entertainment staff were particularly kind including dad in as many activities as he could manage and the hospitality team arranged a lovely room for us to celebrate dad's birthday including a lovely homemade cake. The nursing team were approachable and compassionate to dad's needs. We would highly recommend this nursing home to anyone who is facing the difficult decision of having to find somewhere for their loved one.

Reply from Adele Peterson, Home Manager at Riverside Place

Thank you so much for your kind words and for sharing your experience at Riverside Place. It means a great deal to us to know that your dad felt well cared for and that you and your family found comfort in the support and kindness of our team. We're especially pleased that you were able to celebrate his birthday in a special way. Your recommendation is appreciated, and we're honoured to have been a part of your dad's journey. Wishing you and your family all the very best.


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Review from Adrian B (Son of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in very well. She's hard to please, but often comments that the staff are lovely and any issues, they phone us straight away. A few months into moving in, she celebrated her 90th birthday at the home. The team provided wonderful food and service, at a reasonable cost, and nothing was
too much trouble (e.g. bringing balloons and decorations in ahead of time). She will "remember it forever". Day-to-day care seems fantastic, and Mum looks and feels better. She's eating well, taking her medications properly, and taking part in activities. She wasn't doing any of these on her own. The rooms are spacious and comfortable. Very happy so far.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to write us such a lovely review, our team prides itself on our ability to provide person-centred care that is as unique as the individuals we care for and we're glad we've been able to help Mum settle in and enjoy her home at Riverside Place. It's fantastic seeing her looking healthier, eating well, and enjoying the many activities our team put on. We're glad she enjoyed her birthday celebration too! Thank you again for sharing this wonderful feedback, our team will be delighted to hear it!


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Review from K A (Niece of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, friendly staff, good food, and nice environment. My Aunty was well cared for during her 4-week stay in respite care. I was so impressed. We also had a family birthday and utilised their special room for events. It was prepared by a particular staff member who did a brilliant job getting
the room ready.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your auntie received such great care at Riverside Place. We will pass on your kind comments to the whole team.


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Review from G J (Respite Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Riverside Place was recommended to me first by my hairdresser. From the beginning, it was very welcoming and felt/appeared more like a hotel than a care home. The carers, catering, and hospitality staff are so kind, caring, and "go the extra mile" to help - unfortunately, like everywhere else, they
are understaffed and are not allocated enough time per resident. Luckily, I'm mobile and able to do things for myself but I hoped to get more assistance. Sadly, it's very expensive and I couldn't afford to stay any longer.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review. We're happy to hear that you found the home welcoming and felt the carers, catering, and hospitality staff were all kind and caring at Riverside Place. We are always looking to learn and improve from any feedback we receive, and we have shared your comments with the team.


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Review from K E (Sister of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Riverside Place since 2023. The care she gets is very good and having nurses on hand is great.
The carers are kind and the activities couldn't be better.
The food is good and plentiful. The nurses inform us of any medical issues.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us such a fantastic review! We're so pleased to hear that your sister is receiving such great care at Riverside Place and will pass on your kind comments to the whole team.


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Review from Julie T (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. We chose Riverside in July this year when my Mother required Respite care and are back again as she now is in poor health.
All staff at the home are responsive, empathetic, and professional. Nothing is too much trouble to arrange. The home itself is clean, and luxurious and caters
to all needs.
The vibe is relaxed, friendly, and welcoming. I would certainly recommend the home to anyone whether it's for respite, nursing, or residential care.

Reply from Home Manager, Home Manager at Riverside Place

Many thanks for your positive review. Your wonderful comments have been passed on to the team at Riverside Place who will be delighted to hear your feedback.


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Review from N R (Relative of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facility and care provided. The staff and in particular, the care home manager are all very professional and compassionate. I have peace of mind that my family member is very well looked after in a safe and welcoming environment. The level of support provided by the care home staff to our
extended family has also been invaluable.

Reply from Joanna Coughlin, Home Manager at Riverside Place

Thank you for your lovely comments, they are greatly appreciated. Ensuring a quality, person-centred service is very important to us. Your feedback will be shared with all team members.


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Review from P S (Husband of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Do not be fooled by the warm reception on entry and plush surroundings. It's the care and attention to detail that counts via the working staff. Many are excellent but let down by the few who shouldn't be there. The main problem is the lack of communication. For a few the Queen's/BBC English is not
their first language. Therefore it is difficult to understand them and often they do not understand your requests. Also being woken up at 5.30 am each morning was a problem. Although informed not to call it did not get through when there was a change of staff. Bad communications again. Also, response to calls is often either non-existent or a great delay (e.g. 30 mins.) Are there enough staff?
Overall the care home could be first class but let down by a few. First-class payments with third-class service.
If considering Riverside Place, it's okay if the residents are able-bodied and generally care for themselves but be aware of limitations when more help is needed.

Reply from Home Manager, Home Manager at Riverside Place

Dear P S, We pride ourselves on the resident experience and apologise that on this occasion it fell short of the usual positive feedback we receive. We understand you have been in direct conversation with the home manager and have now resolved this matter.


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Review from J C (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The hospitality team prepared a private dining room for us to celebrate Mum's birthday and provided all drinks and a lovely birthday cake. Nothing was too much trouble to make the day go well. Mum really enjoyed her day! Thanks so much to the team for helping to make a memorable occasion for our family.

Reply from Home Manager, Home Manager at Riverside Place

We're so glad that Mum enjoyed her birthday celebration! Thank you for taking the time to show your appreciation to our team, it means a lot to us.


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Review from Karen C (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Take care when placing your relatives. Our mother was placed at Riverside for one week of respite care. The reports of her stay were glowing from the Managers and staff. We were told if she wanted a permanent place there they would accommodate her. We were told how easy she was to care for etc. It has
since transpired that they have refused her a place as she is too loud due to her deafness. They knew this from her assessment and we explained that she had lost her hearing aids, and we would be getting replacements. To discriminate against an elderly person in this way is shocking. So long as they sit and are quiet they will be fine! In the words of the Managers at Riverside, 'You have to understand that they could not afford to get any complaints' We retract our previous review of 21 June as it is obvious that they do not mind taking your money and will push you for a good review, but that's where the 'care' ends. We have lodged a formal complaint with Aria.

Reply from Home Manager, Home Manager at Riverside Place

Dear Karen, we pride ourselves on the resident experience and are sorry that you were unhappy with aspects of your mother's care. We understand that your complaint is being dealt with in line with our policy and the home will be in contact.


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Review from Jean W (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we stepped into Riverside, we felt it to be homely and we knew it was the right place for our mum. Initially Mum went for respite care, which has now turned into permanent residency! She feels safe and we are thankful to the staff who are caring for her - it's not just a job for them
- they genuinely care. Staff come to find Mum so that she doesn't miss out on the activities whilst respecting her space if she wants to sit quietly in her room.
We have seen our mum come to life since being at Riverside, enjoying the company, the activities and the food!
Up to this point Mum had lived in a flat and was unable to get out on her own so really enjoys the benefit of being able to walk out into the garden, sitting for hours (weather permitting) in the garden and enjoying the fresh air.
Riverside is a safe place for Mum to be and we are thankful to all the team for making this transition for Mum and for us as comfortable as possible.

Reply from Home Manager, Home Manager at Riverside Place

Thank you so much for taking the time to give such wonderful feedback, Jean, our team at Riverside Place really appreciate it. We're thrilled to see Mum settling in and enjoying herself in her new home, and we're so glad that you feel assured in her care, comfort and overall happiness!


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Review from D G (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff at Riverside put the care into caring. From walking through the entrance doors until you leave there is a warm, homely environment. This gives me peace of mind that my mother is 'at home' in her new home.

Reply from Home Manager, Home Manager at Riverside Place

It's wonderful to hear that your mother feels at home at Riverside Place and you have peace of mind about her care. Our team really appreciate your feedback, thank you!


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Review from Jayne D (Wife of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Riverside Place from hospital for palliative care.
The decision was taken out of my hands as my husband needs 24-hour care, I was apprehensive, however, I now know that I should not have worried. Since being in Riverside Place he has been treated with nothing but care
and dignity, kindness has been shown to the whole family at a very difficult time for us all.
The home is warm and welcoming throughout the building, the staff are all amazing, each and every one of them.

Reply from Christine Daley, Home Manager at Riverside Place

Thank you for your review and positive comments about our home and staff, who work hard to deliver high standards of quality care from the heart at all times, so it is lovely to hear this is valued and gives peace of mind to families. Your great comments will be passed to the team who will be delighted to hear your feedback. Thank you again.


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Review from Marion C (Friend of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome from the receptionist. The design of the home makes the place feel just like a home, warm and welcoming. The Bistro area at the entrance is excellent. The dining area looks like an expensive restaurant. Love the photos on the walls. Carers/nurses always seem efficient and caring.
The bedrooms are a nice size and kept clean and tidy. Love the Karaoke afternoons. My friend is always cheery and upbeat. Two members of staff in particular are brilliant at keeping everyone happy. Always attentive to people's needs. The staff member's singing is as good as a professional.

Reply from Home Manager, Home Manager at Riverside Place

Thank you, Marion, for taking the time to leave us a review and for your lovely feedback about our home and team at Riverside Place, we are pleased you enjoy the singing as well! Your comments have been shared with the team.


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Review from A B (Respite Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have spent 4 weeks in Riverside Place following a major hip surgery. The chair in my room was much too low. It was changed straight away and with a booster cushion just meeting the height requirement for my condition, I would recommend higher seat chairs to benefit the mostly elderly residents.

Reply from Home Manager, Home Manager at Riverside Place

Many thanks for your review and we appreciate your feedback following your stay. Your comments have been shared with the team.


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Review from Kevin O (Son-in-law of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent nursing home with friendly, professional and caring staff. The nursing staff are first-class, very experienced and available at all hours for whatever might appear.
The care staff are also first-class and very dedicated.
A special mention to the activities staff who brighten up
everybody's day, residents, relatives (and staff)!

Reply from Home Manager at Riverside Place

Thank you, Kevin, for taking the time to leave us a review and for your lovely comments and recognition of the team at Riverside Place. Your feedback will be shared with the team.


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Review from N P (Son of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has received consistent kindness and great care from the staff here at Riverside. Staff are always stopping off to joke with him and try to make him smile.
We love the garden and weather permitting try to take him out in it for a walk.
The food is excellent and I often sit with him while he eats
his 3 courses.

Reply from Home Manager, Home Manager at Riverside Place

Many thanks for taking the time to leave us a review and for your lovely comments about our home and team at Riverside Place. It is wonderful to hear that you are spending time in our gardens and that your Dad is enjoying the food. Your feedback has been shared with the team.


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Review from Angela J (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently celebrated my father's 100th birthday at Riverside. The Orangery had been beautifully decorated and a delicious buffet of homemade food was enjoyed by our guests. The hospitality team were extremely helpful, both in preparation and on the day. Dad was able to enjoy this special day in an
environment where he felt comfortable and secure.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review and for your lovely words about the celebration of your father's 100th birthday. We are pleased we could be a part of such a special occasion and that your father got to enjoy the celebrations. Your feedback will be shared with the team.


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Review from Lesley B (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Selecting a rating for Riverside is difficult because whilst the facilities are excellent and the regular staff very kind and caring the overall management of the home and communication with is appalling. There have been 3 managers in the last 15 months which doesn’t help with continuity. Communication
with the home outside of office hours is extremely troublesome, this causes great concern if the resident is unable to use the telephone themselves. When the reception isn’t manned e.g. after 5 pm I have had more than one occasion where I’ve called repeatedly throughout the evening to no avail. This is both upsetting and extremely concerning.
Sadly mum passed away almost 4 weeks ago but the communication issue to close and settle her affairs remains. The current manager does not return calls so in desperation I’ve contacted head office only to be told they had not been informed of her passing!
If your relative cannot communicate independently this is probably not the right place for them.

Reply from Home Manager, Home Manager at Riverside Place

Dear Lesley - We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. We understand that you have spoken with members of our team, and they have already learnt from and taken actions in response to your feedback. If there is anything else we can do, please do not hesitate to contact us directly.


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Review from Richard H (Son of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used the private dining room for my dad's 93rd birthday.
One member of staff in particular could not be faulted and really looked after us and catered for our various dietary requirements. Everyone enjoyed the meal and was a great way for us to celebrate Dad’s birthday.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review and for your lovely comments about the family celebration you had at Riverside Place, we were pleased we could support to make this a wonderful birthday for your dad and all the family.


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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for Riverside Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.662 for Riverside Place is calculated as follows: ( (274 Excellents x 5) + (35 Goods x 4) + (12 Satisfactorys x 3) + (9 Poors x 2) + (7 Very Poors x 1) ) ÷ 337 Ratings = 4.662

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside Place is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Adele Peterson

Job Title: Home Manager

Adele Peterson is our Home Manager at Riverside Place Care Home, here’s a little bit more about the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”


Frequently Asked Questions about Riverside Place

What types of Care is Riverside Place registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverside Place provide?

Palliative Care, Day Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Riverside Place have?

There are 72 Single Rooms.

What are the Facilities & Services at Riverside Place?

Lift, Wheelchair Access, Gardens, Bar/Café & Residents Kitchenette are some of the Facilities & Services.

How far is Riverside Place to the centre of Ware?

0.5 mile(s) as the crow flies, distance by road may be significantly further.