Riverside Place

Plaxton Way, Ware SG12 7FB
Submit a Review
9.7 64 Reviews
  • Riverside Place, Ware
Riverside Place is situated on the banks of the River Lea in walking distance to Ware town centre, the home provides quality residential, nursing and dementia care on a permanent and short stay basis. They love learning as much as they can about the people they care for, so your loved one’s time and care is person-centred and tailored to their individual needs, interests and preferences.

There are many different enticing spaces to relax in – from the bistro and cinema on the ground floor, the quiet lounges dotted around the home to the rooftop orangery with balconies overlooking the river. The home understands that residents like to continue to look and feel their best, so the hair salon is open regularly for beauty treatments and pamper sessions.

Mealtimes are an important part of daily life and they know eating well and the social experience of dining are key to health and wellbeing. The home's chefs select a different menu each day, creating lots of home-cooked dishes with fresh ingredients to choose from. Using their in-depth knowledge of nutrition, they cater for any special diets and needs.

Each of the bedrooms at Riverside Place is beautifully furnished and have ensuite facilities and residents are also welcome to decorate it with their own treasured items, pictures and pieces of furniture if they wish.

Dementia training equips staff with the knowledge to highlight the importance of meaningful activities and a stimulating environment for people living with dementia whilst always addressing clinical care needs.

At Riverside Place residents feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

Show Riverside Place on the Map

Care Provided by Riverside Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Adele Peterson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Riverside Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Residential Dementia Care from £1,800
    • Self-Funded Nursing Care from £2,050
    • Self-Funded Nursing Dementia Care from £2,050
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £1,950
    • RESPITE Self-Funded Nursing Care from £2,050
    • RESPITE Self-Funded Nursing Dementia Care from £2,050
  • (these prices are only a guideline, please contact Riverside Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Kitchenette
  • Wheelchair Access
  • Parking

  • Car parking onsite to the front of the building


Riverside Place Reviews (64)

Total of 64, showing 21-40
9.7

Riverside Place has a Review Score of 9.7 (9.662) out of 10, based on 29 reviews in the last 2 years. Over all time Riverside Place has 64 reviews.

Overall Experience

  • 53
  • 7
  • 2
  • 1
  • 1

Date Published

64
6
16
29
35

Review from C C (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Dad was at Riverside for two months receiving palliative care. My impression was that, if you are mobile and able to care for yourself but it’s just too much to be at home then it’s a great place. The shared spaces and the garden are lovely. Food is good and lots of activities with the opportunity
to socialise. We saw some absolutely wonderful caring members of staff. It wasn’t consistent. The palliative care was very very poor. Basic routines for respect and dignity are not followed daily (teeth cleaning/shaving). Few and sporadic checks from the carers and nurses on my Dad, and when they did check on him it was very brusque and for specific tasks such as changing his pad. Whilst feeding him they hadn’t noticed his reduced ability to swallow or made any changes to his diet. Nurses are very hard to find to check on how things have been or changes in the day. The lovely environment isn’t everything - the quality of care and empathy is so much more important.

Reply from Home Manager, Home Manager at Riverside Place

We pride ourselves on the resident experience and we are very sorry that you were unhappy with your father’s care. We take comments such as this extremely seriously as it does not reflect the typical positive feedback we receive. We understand that you have spoken with members of our team, and they have already learnt from and taken actions in response to your feedback. If there is anything else we can do, please do not hesitate to contact us directly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley T (Wife of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at Riverside Place for ten months.
Very sadly he passed away on the 6th February in hospital. No words can express my gratitude to everyone at Riverside Place for the care and kindness given to him and support given to me. There were times when it wasn't easy but the staff always dealt
with the situation in the best possible way. Visiting there for me was a joy. Everyone so friendly and caring. I shall miss those times I spent there. Thank you to everyone.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review and for your kind words about our home and the team at Riverside Place. We are really sorry for your loss, the care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Daughter of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We joined my mum for her 80th birthday meal in the private dining room at Riverside Place. It was absolutely perfect; the catering manager ensured that all food was safe for my daughter with a nut allergy and all food was served on time in a very pleasant environment. The food and service were wonderful!

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review and for your wonderful comments about the meal that you had at Riverside Place. It is lovely that the family could get together to celebrate your mum’s 80th birthday and that we could be a part of making the day special. Your feedback will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Son of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was great to experience all the kindness and care given at the home to my mother, the staff exceeded all my expectations. Great facilities. We had the use of the top-floor lounge area for a birthday celebration. There was plenty of room for extended family visitors and the integration of 'new family'
residents was nice.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review and for your lovely comments about our home and team. We are pleased yourself and your family could enjoy the birthday celebration with us. Your feedback will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline P (Friend of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend for the first time at Riverside Place and was so impressed from the moment I entered into the reception area. Everyone was so warm and helpful. My visit was enjoyable and I was invited along to the afternoon entertainment, which was a husband and wife duo who were very versatile.
All in all, a great place to be a resident. I will be visiting my friend again from time to time.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your friend is enjoying being a part of Riverside Place and you found your visit so warm and welcoming. I will pass on your kind comments to the whole team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jack W (Husband of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is with Riverside Place Care Home as I needed a break. My first impression was excellent and I cannot thank the nurses and staff enough for the care they gave to my wife. The manager did a lovely job in arranging the placement for my wife. The room is lovely. I'm not wrong with my first impressions,
Riverside Place is truly a lovely place.

Reply from Home Manager, Home Manager at Riverside Place

Jack, we would like to thank you for your words of kindness which are very much appreciated. We enjoyed having your wife as part of our Riverside Place family. All comments will be passed on to the team and thank you again for the review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria P (Sister-in-law of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend this home more highly. The atmosphere is cheerful and friendly. The decor is stunning. The facilities are above all expectations. It’s always a pleasure to visit. Thank you for all you do.

Reply from Home Manager, Home Manager at Riverside Place

Maria, we would like to thank you for your lovely words about Riverside Place, which are very much appreciated. We are proud of our home and everything we offer to our residents. All comments will be passed on to the team and thank you again for the review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephanie S (Granddaughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcoming staff as we arrived, really made an effort to interact with my son whilst we visited my nan who is new to the care home. Variety of activities for the residents to keep them busy and the staff are brilliant in trying to integrate the newbies into the existing residents.
Lovely and
clean accommodation, lots of dining areas, overall, very impressed.

Reply from Home Manager, Home Manager at Riverside Place

Stephanie, we are so pleased to read your wonderful comments about the care your nan receives at Riverside Place. We are thrilled she is settling in so well and enjoying the activities. Your feedback will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek F (Respite Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my one-week respite stay. The staff were excellent, very helpful and professional. The activities were enjoyable. The room was lovely and clean. I would stay here again and would recommend it.

Reply from Home Manager at Riverside Place

Thank you Derek for your review and positive comments regarding our home and staff. We are so pleased you enjoyed your stay with us and look forward to welcoming you back to Riverside Place. Your feedback will be passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margery F (Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came here in July for four weeks respite. I liked my stay enough and I'm happy here so intend to stay on. The staff are very helpful and kind.

Reply from Home Manager at Riverside Place

On behalf of the Riverside Place team, we would like to thank you for your wonderful feedback Margery and welcome you as a permanent member of our family. Thank you again for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mildred B (Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely. Near to my daughter and family - reason for coming nearby.

Reply from Home Manager at Riverside Place

Mildred, we would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen E (Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here - the surroundings are a pleasure to live with but it's the staff who I can't fail to praise - kind, helpful and always there. There is always laughter and a feeling of belonging.

Reply from Home Manager at Riverside Place

Eileen thank you for your wonderful review! We're so happy to hear that you feel part of the Riverside Place family and will pass on your kind comments to the whole team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janine G (Niece of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has Alzheimer's and the purpose of her stay was to have respite care and see how she got on. My aunt was very satisfied with her stay. She said that she couldn't fault anything. There were a good range of activities including mental and physical exercises. The food was good and the home was
very accommodating. When I wanted to take my aunt out into town, the home was willing to keep her lunch hot for her. The cleanliness was good and the staff were helpful and very friendly.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review. We are pleased to hear your aunt had a good respite stay with us and enjoyed the range of activities and food. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only arrived two days ago, but so far, everything is brilliant. Nothing is too much trouble for the staff they are all polite and careful. Mum seems comfortable, and my whole family are pleased she is in your care, especially as it's her end of life.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for your kind words and recognition of the team at Riverside Place. The care, services and support we deliver as a team to your mum and the whole family are extremely important to us. Your feedback will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Respite Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived at Riverside Place by ambulance from hospital and was given a warm welcome by the staff. During the next three weeks, I was encouraged to eat as much as possible as I had lost a lot of weight. The meals were good and I was just asked to eat what I fancied. All the office staff made my daughters
and grandchildren very welcome and always offered refreshments. My room was lovely, opening onto the garden and always kept clean. My washing also was done regularly. There were also regular activities to choose from.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review. We appreciate the positive comments regarding our home and team, we are pleased you loved your room and the food options as well as the range of activities to choose from. All comments will be passed on to the team and thank you again for the review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A J (Respite Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. I entered here unable to walk without a zimmer frame and feeling very weak having stage 4 cancer. I can now walk without aid and feel really strong and able to go home and continue my treatment. The staff here from the management to the cleaners are all so helpful, cheerful
and kind. My room and ensuite bathroom are really perfect and cleaned every day. I recommend it highly.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us such a wonderful review. We are so pleased to read your comments about the care you have received and that you are feeling stronger; the team were thrilled with your feedback as we strive for personalised-centred care for all our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Aaron J (Son of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother had a series of falls recently, she needed urgent respite care. The manager at Riverside really helped us to accommodate my mother and make her feel very welcome. A great warm and friendly place.

Reply from Laura Reeve, Marketing Exec at Riverside Place

Thank you for your kind words and recognition of the team at Riverside Place. The care and services we deliver as a team to our residents and families are extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita P (Wife of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband arrived he has been well looked after by caring, kind staff. I can see that the staff are happy to look after all the residents with much respect and understanding. The accommodation is very clean and has a feel of home about it.

Reply from Home Manager, Home Manager at Riverside Place

Dear Rita, thank you for taking the time to leave us a review and for your wonderful comments about the care of your husband at Riverside Place. The care and services we deliver as a team to our residents and families is extremely important to us. Your comments have been passed on to the team who will be delighted to hear your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jason B (Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff very helpful, manager very patient and approachable. The activities organisers too were excellent, very full of ideas and energy. Met the cleaning staff too very kind and efficient. Lovely appearance. Thank you Riverside Place.

Reply from Home Manager, Home Manager at Riverside Place

Thank you Jason for your kind words and recognition of the team at Riverside Place. We are pleased to hear you have enjoyed the activities and facilities at the home. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan R (Wife of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything - good care taken at all times with very friendly and caring staff, and most helpful.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for your kind words and recognition of the team at Riverside Place. The care and services we deliver as a team to our residents and families is extremely important to us and your feedback has been shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for Riverside Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.662 for Riverside Place is calculated as follows: ( (274 Excellents x 5) + (35 Goods x 4) + (12 Satisfactorys x 3) + (9 Poors x 2) + (7 Very Poors x 1) ) ÷ 337 Ratings = 4.662

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside Place is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Adele Peterson

Job Title: Home Manager

Adele Peterson is our Home Manager at Riverside Place Care Home, here’s a little bit more about the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”