Riverside Place

Plaxton Way, Ware SG12 7FB
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9.7 64 Reviews
  • Riverside Place, Ware
Riverside Place is situated on the banks of the River Lea in walking distance to Ware town centre, the home provides quality residential, nursing and dementia care on a permanent and short stay basis. They love learning as much as they can about the people they care for, so your loved one’s time and care is person-centred and tailored to their individual needs, interests and preferences.

There are many different enticing spaces to relax in – from the bistro and cinema on the ground floor, the quiet lounges dotted around the home to the rooftop orangery with balconies overlooking the river. The home understands that residents like to continue to look and feel their best, so the hair salon is open regularly for beauty treatments and pamper sessions.

Mealtimes are an important part of daily life and they know eating well and the social experience of dining are key to health and wellbeing. The home's chefs select a different menu each day, creating lots of home-cooked dishes with fresh ingredients to choose from. Using their in-depth knowledge of nutrition, they cater for any special diets and needs.

Each of the bedrooms at Riverside Place is beautifully furnished and have ensuite facilities and residents are also welcome to decorate it with their own treasured items, pictures and pieces of furniture if they wish.

Dementia training equips staff with the knowledge to highlight the importance of meaningful activities and a stimulating environment for people living with dementia whilst always addressing clinical care needs.

At Riverside Place residents feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

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Care Provided by Riverside Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Adele Peterson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Riverside Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Residential Dementia Care from £1,800
    • Self-Funded Nursing Care from £2,050
    • Self-Funded Nursing Dementia Care from £2,050
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £1,950
    • RESPITE Self-Funded Nursing Care from £2,050
    • RESPITE Self-Funded Nursing Dementia Care from £2,050
  • (these prices are only a guideline, please contact Riverside Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Kitchenette
  • Wheelchair Access
  • Parking

  • Car parking onsite to the front of the building


Riverside Place Reviews (64)

Total of 64, showing 41-60
9.7

Riverside Place has a Review Score of 9.7 (9.662) out of 10, based on 29 reviews in the last 2 years. Over all time Riverside Place has 64 reviews.

Overall Experience

  • 53
  • 7
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Date Published

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Review from Peter S (Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good and has been on both stays here. It was easy to communicate with staff and the service was excellent.

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Review from J W (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We moved my mother from another home when we were unhappy with the care. Riverside Place is a much more loving environment. The staff is always friendly and helpful. The home is beautifully designed and decorated. That has made a big difference to us. The garden is great too.

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Review from Stewart S (Son of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since discharge from hospital following a serious stroke the care package the home implemented was done efficiently and in a timely fashion. My mother was received in a smooth handover and the assessment completed as to the detail. The home is clean and the rooms are conducive to a relaxing and peace
of mind atmosphere. Visits arranged to help settling in.

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Review from A N (Friend of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found over the last two years of visiting Riverside it is very well run, efficient, and with the most friendly and caring staff.
The fabric, decor, and style of the home is at a very high level.

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Review from Susan H (Daughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home are excellent, they really give my 91-year-old mum reassurance and friendship. They helped her settle in when she stayed after a respite stay in January and my 90-year-old dad feels very welcome during his visits with Mum. There is an excellent range of activities to keep
Mum entertained. You might think you were in a lovely hotel, on entering the reception and Bistro. The gardens are well designed and maintained, a lovely area for a stroll.

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Review from Sharon B (Daughter of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad thoroughly enjoyed his respite stay at Riverside Place. He was extremely well looked after and cared for and was made to feel very welcomed. Everyone took time to sit and chat with him and listen to his stories. I felt very relieved to go away knowing that he was being so well cared for.

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Review from Stephanie C (Daughter of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Riverside Place enough for how they have looked after my mum, they helped me get her out of hospital (where she had been for 8 weeks) nothing was to much trouble, they have taken care of her how I would. They have healed an ulcer that she had had for over 1 year they have given her
food that has got her eating again her room is a proper bedroom not a hospital ward.
I can’t thank all the staff enough they have given our family our mum back when we were on the edge of loosing her

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Review from Doran H (Son of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent team, caring and considerate. Brilliant care is given to my mum. Fantastic team.

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Review from P S (Niece of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely bright environment. Staff are excellent and the food very good. My uncle has no complaints at all.

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Review from Sandra B (Niece of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a beautiful care home, cannot fault it in any way. My uncle simply loves living here and he too cannot praise the home and all the staff enough.

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Review from Louise H (Daughter of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Riverside Place in December 2019. From the outset all the staff have been extremely kind and friendly towards him, always greeting him by name. They have helped him integrate with other residents, but have also taken a softly, softly approach, letting him settle in in his own time and
find his feet.
I am most impressed by how approachable all the staff are, from the top down, and how willing they are to solve any issues for Dad. The Head of Care has been very helpful and pro-active with Dad's medical needs and Dad's key worker is extremely patient and caring. I can see how comfortable Dad is with him, which is such a relief to know that he is being well looked after. Thank you.

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Review from Jo W (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother here, having been very unhappy with our experience at the first care home we had used. I cannot praise Riverside Place highly enough. The management is superb. Carers are always friendly and helpful and feel motivated and happy in their roles. The atmosphere is excellent. The two
activities co-ordinators are cheerful and have encouraged my mother to participate. The regular visits by hairdresser and beautician work well.
The place has been beautifully designed (it already won an award) and the sunlight and space make an enormous difference to my mother's quality of life. She eats well too.
As Riverside Place is quite new, it is not yet full. Fingers crossed the standards remain as high once all the residents it's designed for are in place.

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Review from Chris S (Daughter of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverside Place is a truly wonderful care home. My dad first stayed here for a respite week last December and surprised himself by how very much he enjoyed it. When Dad needed 'end of life' care he was happy to be welcomed back into Riverside Place. He was met by familiar smiling faces who all had
a very personal greeting for him and he was able to relax into this warm friendly happy environment very quickly. Dad was given outstanding care by so many amazing people here and the care that was given was genuine and personal. Every member of staff that we met was without fail kind and dedicated. As a family, who were saying goodbye to a deeply loved dad, grandad and uncle, we too were looked after by the lovely staff. These last few precious days were calm and comfortable and very special to us. I cannot thank the manager and all the team enough for this gift. I would unhesitatingly recommend Riverside Place to anyone.

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Review from R T (Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've only been at Riverside Place for 2 weeks and am well satisfied with the treatment I'm receiving. The staff are like one of my own.

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Review from T B (Wife of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was well cared for and the staff kept him occupied quite a lot. I was always made to feel very welcome.

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Review from A P (Nephew of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I work for the NHS Ambulance services and I go into many care homes as part of my job to see and treat patients, so I can see how different care homes work and appreciate. However, this care home is by far the best I have been into. The care. Support towards both residents and next of kin is outstanding.
They meet every need the resident's demands and action things straight away. All the staff are friendly and approachable and always happy to help.

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Review from R G (Niece of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly welcome as visitors.
Immediately offered tea/coffee/biscuits.
Beautiful environment, inside and out.
Reassured that our aunt is being well looked after.

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Review from Angela W (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been completely satisfied with all aspects of care: staffing, accommodation, care, etc. Attention to detail is particularly appreciated - layout of building, garden and rooms.

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Review from G M (Daughter of Resident) published on 8 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly lovely place to be a resident and also a visitor. A beautifully decorated and well-equipped building, which feels so much like a hotel and not a care home. Would highly recommend Riverside Place particularly because of the wonderful staff. They are all friendly, caring, professional and treat
the residents with so much respect and warmth.

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Review from B L (Son of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very new and modern; more like a hotel than a residential/care home.
We reviewed three homes prior to selection and this was the best. The introductory visit was excellent. Very welcoming, open and reassuring. My mother has been at Riverside for only three weeks so not much experience
of the care levels but all seems to be very good and my mother seems content.
I have had some minor difficulty getting through to staff by telephone.

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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for Riverside Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.662 for Riverside Place is calculated as follows: ( (274 Excellents x 5) + (35 Goods x 4) + (12 Satisfactorys x 3) + (9 Poors x 2) + (7 Very Poors x 1) ) ÷ 337 Ratings = 4.662

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside Place is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Adele Peterson

Job Title: Home Manager

Adele Peterson is our Home Manager at Riverside Place Care Home, here’s a little bit more about the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”