Avonmere Care Home - Avery Healthcare

339 Badminton Road, Downend, Bristol BS36 1AJ
Submit a Review
9.7 54 Reviews
  • Avonmere Care Home - Avery Healthcare, Bristol
Avonmere Care Home is located in Downend, South Gloucestershire, near the Willy Wicket Inn on the northern outskirts of Bristol, easily accessible from the M32, M4 and M5. The home offers respite and residential care spans three floors, with one dedicated to dementia care.

Avonmere features its own hair salon, therapy suite and minibus as well as a beautiful garden for residents to enjoy and the home welcomes couples and their companions, where their well-being, comfort and happiness are of utmost importance.

Staff focus on meeting the needs of each resident, ensuring physical and emotional well-being for a fulfilling and happy quality of life. Recognising the potential stress of a late-life change, such as moving from a family home, they strive to make the transition as smooth as possible, offering peace of mind to all involved.

Regular updates on the home's activities are shared on the Facebook page, fostering connections between the team, residents and their loved ones.

For those seeking dementia care homes in Bristol, Avonmere may be the ideal choice. Expert staff are trained to cater to residents with various care requirements. Rigorous staff selection and thorough training guarantee that residents living with dementia receive the highest quality care.

Show Avonmere Care Home - Avery Healthcare on the Map

Care Provided by Avonmere Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Samantha Baronian (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Avonmere Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,595
    • Self-Funded Residential Dementia Care £1,400 – £1,595
    • RESPITE Self-Funded Residential Care £1,450 – £1,645
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,645

  • The weekly fee is dependent on the suite you choose, standard, premium, or luxury


  • (these prices are only a guideline, please contact Avonmere Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room

Avonmere Care Home - Avery Healthcare Reviews (54)

Total of 54, showing 1-20
9.7

Avonmere Care Home - Avery Healthcare has a Review Score of 9.7 (9.679) out of 10, based on 26 reviews in the last 2 years. Over all time Avonmere Care Home - Avery Healthcare has 54 reviews.

Overall Experience

  • 42
  • 11
  • 1
  • 0
  • 0

Date Published

54
6
8
26
28

Review from C H (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was in Avonmere on the memory floor for 5 months. He settled in really well thanks to all the wonderful caring staff. He was very happy living there and enjoyed the trips out with them.
All the family loved visiting him, as all the staff made all welcome.
Nothing was too much trouble and you
felt at ease asking the staff for anything.

Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you so much for your feedback. We are happy that Dad settled well while he was a loved resident with us, transitioning can be so difficult. We are fortunate at Avonmere, our staff are committed to their roles and care about the wellbeing of our residents and their loved ones. We wish you all the best for the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I F (Daughter-in-law of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident here for over six years, probably currently the longest-standing resident. She has lived there through Covid and many management changes, but throughout this, we have had no cause to fault her care. She has, in the past, benefited greatly from the activities and
although her involvement in these has declined greatly over the last year or so, she still benefits from the social aspects of residing here.

Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you so much for taking the time to complete a review of the care home. These reviews make a difference and are always shared with the team so that they can see how appreciated they are! We are so grateful for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Daughter-in-law of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Avonmere are caring, hard-working, respectful to residents and sensitive to their needs. As a family, we are made to feel welcome. The facilities are excellent. We know that our relative is safe, comfortable and well looked after.

Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you so much for your kind words and for taking the time to write a review for the team at Avonmere. Comments like these really do make a difference to our team. I have shared your comment with them and they are thrilled that their efforts have not gone unnoticed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John F (Son of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are very friendly, though do not always have enough time to carry out necessary tasks such as showering the residents when requested.
Also, housekeeping is not always up to a high standard and requests have to be made for bin emptying and floor vacuuming.

Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery Healthcare

Hi John, thank you for leaving us a review, I am glad that you felt the care and support that was delivered at Avonmere was four out of five. I apologise for your experience with the cleanliness of the home, we have recently recruited a full team of housekeeping and are working hard to ensure that we stay that way! Please do come and see me if you have any further concerns so that I can work to rectify them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin B (Son of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given by all members of staff. Lots of time and care are given to all residents. Mum is very happy, seen a vast improvement in her physical and mental health. Well done to everyone. Keep up the good work.

Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery Healthcare

Hi Kevin, thank you so much for your review and kind words about our team here at Avonmere. I am glad that Mum is happy and that you feel that she is safe and well cared for. I have shared this with our team who are the ones that are making the difference. Again, thank you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adele M (Granddaughter of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been in Avonmere for nearly 2 years. The staff are always pleasant and helpful. The facilities and food are excellent. Avonmere has always been professional. My grandmother enjoys the home and feels safe there, and they always seem to have a range of interesting activities for the
residents. Highly recommend.

Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery Healthcare

Hi Adele, thank you so much for your kind words and for taking the time to leave all the team at Avonmere a review. I have shared your comments with the team that strives to improve the lives of others. We look forward to seeing you again!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C T (Respite Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found everything superb - care, nurses, staff, accommodation, food, cleanliness, location, comfort and kindness, and security.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim H (Friend of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place it's like home sweet home. The staff are amazing and show great respect to everyone, please keep up the lovely work you do and a big thank you to you all.

Reply from Alyson Valley, Manager at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to leave such a nice review


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane W (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the level of care and support that my mother is receiving at Avonmere. Everything is of a very high standard but it's the staff who deserve a special mention, they are incredibly patient, caring, kind and attentive, nothing is too much trouble. I'm happy that Mum is in good hands. Thank
you Avonmere!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah C (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avonmere is a very good care home. Both my parents who have dementia are very well looked after on the memory floor. We are extremely happy with the care they receive. All the staff are so happy, friendly and helpful. The home has a very welcoming atmosphere.

Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you for your lovely review of Avonmere Care Home, it is great to hear how happy you are with the care and service. I know the team will be really pleased to read your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew C (Son-in-law of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents-in-law are both on the memory floor and are well looked after. The staff are very professional and caring towards everyone who is in the home whatever floor they live on. I would extremely recommend anyone to put their family in Avonmere as they are very helpful and caring.

Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you for your excellent review of Avonmere Care Home, it is great to read how happy you are with the care and service and I know the team will be really pleased to see this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy H (Granddaughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been part of Avonmere for a few years with relatives I could highly recommend. Staff are great and friendly and although overworked go above and beyond.
New manager has really changed things and the atmosphere and friendliness of the staff are back.

Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you for your lovely review of Avonmere Care Home, it is great to read how happy you are with the care and service, I know the team will be really pleased to see this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela G (Daughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are grateful that my mum receives consistency with her care as she is a wheelchair user following a stroke. The care staff are supportive, kind and respectful, the activity team are marvellous and inclusive and she has nice friends amongst the other residents who include her despite she has lost
the ability to fully use speech. The front-of-house team communicate effectively, are helpful and efficient. On occasion when we have not been happy, Avonmere are quick to resolve any issues. We feel reassured our mum is cared for in the best possible way.

Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you for your lovely review of Avonmere Care Home, it is great to hear how happy you are with the care and service provided. The team will be really pleased to read your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Avonmere Care are excellent. They have looked after Mum for almost a year. They are kind and caring even when she is being difficult. I am always impressed when I walk in and everyone looks up, smiles and says hello. The home is comfortable and homely and the gardens are great. The food
is excellent and there is a wide variety available.
They also cater to Mum's preferences if there is nothing on the menu she wants. We can't thank you enough for all that you do.

Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you so much for your excellent review of Avonmere Care Home, it is great to hear how happy you and Mum are with the care and service provided. The team will be really pleased to read your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah H (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To know Mum is safe and well cared for is so reassuring. All staff are so patient and respectful when interacting with residents. Thank you.

Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you for your lovely review of Avonmere Care Home in Bristol. The staff do genuinely care for our residents and pride themselves on the quality of service provided. I know they will be really pleased to hear your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry A (Nephew of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and residents are treated with dignity and respect. We have experienced the ground floor and the memory floor and found the standard of care to be of high quality in both areas with staff making time to speak with the residents. Nothing appears to be too much trouble. We do accept
that at times residents may have to wait for things as other residents' needs have to be prioritised. Overall a positive experience with no reasons for complaint.

Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you for your excellent review of Avonmere Care Home in Bristol. It is great to hear about your positive experience. The staff strive to provide the best possible service across the whole home and in all departments. I know they will be really pleased to hear your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher D (Stepson of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we have had a very good experience. The staff are friendly and helpful. Our relative feels at home and is generally happy. The activities team are particularly impressive. We have had a problem with mistakes over billings meaning that we were billed too much on several occasions and it has taken
a long time to sort out.

Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home. It is lovely to hear about the positive experience you have had with our staff, they all work hard to ensure our residents receive the best service possible. I am sorry to hear you have had some issues with billing, I am more than happy to meet with you and discuss this, as we do not want any mistakes to be made. I know the team will be happy to hear your thoughts on the care and service delivered, we do have a wonderful team of genuinely caring people.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are excellent. Friendly and hardworking. Facilities for visitors are excellent. I have recommended this home to other people.

Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to leave Avonmere Care Home in Bristol such a wonderful review, we are so happy to hear about your positive experiences. Our staff pride themselves in providing the best quality service to all of our residents and I know they will be pleased to hear what a difference they have made.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been here for over 12 months and in that period she has been looked after by the staff in an excellent way. All staff have been caring and polite. Mother is very happy at Avonmere. The room is excellent as is the choice of food. Staff are always helpful. Mother enjoys some of the activities
available. She is always treated with dignity and enjoys talking to certain members of staff. Excellent service, a credit to you all.

Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you for your excellent review of Avonmere Care Home in Bristol, it is wonderful to hear how happy Mum is here, we take pride in providing exceptional services to our residents and appreciate your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy L (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is impossible to put into words how wonderful the care is at Avonmere. The staff are always kind, compassionate and friendly. Everyone treats my mum with kindness and affection. They all go extra mile to give the residents the best care they can.
As a nurse and a relative, I have been to many care
homes and I have never come across one that is as outstanding as Avonmere. I cannot thank the staff enough and I can always rest assured that my mum is well cared for.

Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you so much for your wonderful review of Avonmere Care Home in Bristol, we are delighted to hear how happy you and your mum are with the care and service. The staff here pride themselves in providing the best possible service for all our residents and I know they will be so pleased to read your thoughts on this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Avonmere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Avonmere Care Home - Avery Healthcare is calculated as follows: ( (228 Excellents x 5) + (69 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 312 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avonmere Care Home - Avery Healthcare is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Niki

Niki Ayers

Job Title: Home Manager

Joined: 2023

I have been a Registered Nurse since Qualifying at UWE in 2004. My first job was a part time role in a nursing home in 1994, where I worked as a domestic, I have never looked back and knew this is where I wanted my career to be. I have a level 5 in healthcare management, and many additional clinical qualifications. I have experience ranging from senior staff nurse on an acute surgical ward to care home manager in nursing and residential sectors. I absolutely love my job and being a part of a team that makes a positive difference every day.


Daria

Daria Koeller

Job Title: Deputy Home Manager

Joined: 2021

I have worked in the health care sector since 1995, I completed my BSC in Health and Social Care in 2005, working in a range of different settings, including being a registered manager of a small care home. I am passionate about training staff and helping them to achieve their full potential, as well as supporting residents and families, because we all need a personal touch and understanding.


Frequently Asked Questions about Avonmere Care Home - Avery Healthcare

What types of Care is Avonmere Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avonmere Care Home - Avery Healthcare provide?

Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Avonmere Care Home - Avery Healthcare have?

There are 76 Single Rooms.

What are the Facilities & Services at Avonmere Care Home - Avery Healthcare?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avonmere Care Home - Avery Healthcare to the centre of Bristol?

5.5 mile(s) as the crow flies, distance by road may be significantly further.