Buchanan Court

Sudbury Hill, Harrow HA1 3AR
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9.7 61 Reviews
  • Buchanan Court, Harrow
Buchanan Court in Harrow is a purpose-built care home for older people that offers superb, person-centred care. The dedicated team provides a full range of high-quality care, including nursing, residential and specialist dementia care, as well as short-term respite care.

Every aspect of life at Buchanan Court is tailored to residents’ individual needs and preferences, from the care the team provides, to the activities and outings residents enjoy and the delicious, fresh food served up by the chef-led team.

Residents can choose which bedroom they would like, and they can personalise it however they wish. With a cinema, café, hair salon and a range of activities and outings to choose from, each day can be whatever residents want it to be.

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Care Provided by Buchanan Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Esther Adams (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017

Funding & Fees Guide for Buchanan Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,725
    • Self-Funded Residential Dementia Care from £1,815
    • Self-Funded Nursing Care from £1,965
    • RESPITE Self-Funded Residential Care from £1,725
    • RESPITE Self-Funded Residential Dementia Care from £1,815
    • RESPITE Self-Funded Nursing Care from £1,965

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Buchanan Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Buchanan Court Reviews (61)

Total of 61, showing 1-20
9.7

Buchanan Court has a Review Score of 9.7 (9.679) out of 10, based on 16 reviews in the last 2 years. Over all time Buchanan Court has 61 reviews.

Overall Experience

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Date Published

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Review from Sara G (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lifestyle coordinator and the team are extraordinary, their dedication and care for the residents is something of a joy to watch and that is why all the residents are so happy. The chef is also unbelievable, great food.
The place is warm, fun and spotless. It was a joy to have Mum there in the
holiday season and she was very happy and well cared for.

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Review from Elly B (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Buchanan Court in November and lives there now. He has vascular dementia and Alzheimer's. The staff there, at every level, have made a huge effort to get to know Dad's likes and dislikes, life history and eccentricities. They're kind, thoughtful and caring and the way they manage
both his mental and physical needs is very impressive.

Reply from Lorelei Shepherd, Reviews Team at Buchanan Court

Hi Elly, thank you very much for taking the time to leave us feedback about your experience. At Buchanan Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you. Many thanks, the Care UK team.


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Review from Sandra M (Daughter of Resident) published on 11 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was only the second care home we looked at for my Dad, but as soon as we entered we knew this was home.
We began with a five week respite stay in November 2023 and eventually full time dementia care from June 2024 until Dad sadly passed away in November.
All the staff guided us through the whole
process clearly and kindly. They not only looked after Dad but they cared about us to. We could always talk about any concerns. The communication was superb and I never doubted that Dad was in the right place.

Reply from Lorelei Shepherd, Reviews Team at Buchanan Court

Hi Sandra, thank you very much for taking the time to leave us feedback about your experience. At Buchanan Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you. Many thanks, the Care UK team.


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Review from Anne J (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother celebrated her 100th birthday this weekend at this care home. She has been a resident there for three and a half years so this birthday was very special. All the staff at the care home made sure it was a real celebration! From the start, they decorated the foyer with lovely balloons and Mum
was dressed in the outfit I had got her - plus a tiara and sparkly sash. We were entertained by a lovely singer who was the daughter of one of the relatives of a resident there too. Our family made up a party of eight adults and two very young children and were seated around Mum, with other residents close by. There was much music, laughter, food, drinks and cake for everyone. Mum did manage to wave and clap to the music and loved her party food - also holding her great-grandchildren - no mean feat when they aren't exactly small! I cannot thank the staff enough - well done all of you for making the day special - and Mum got her special card from the King and Queen too.

Reply from Lorelei Shepherd, Reviews Team at Buchanan Court

Thank you very much for taking the time to leave us feedback about your experience. At Buchanan Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Jon D (Son of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a week in hospital, following a fall, my mother was transferred to Buchanan Court to recover. The care was excellent and the team were kind, considerate and looked after her so well. Even though the staff were sometimes under pressure, the care remained good and treated my mother with consideration
and respect. The physio/rehab was very supportive and helped her recover well. They also were very helpful when visiting her, happy to help out and answer any questions. My mother is now back home, with the support she needs and having greatly improved during her stay.

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Review from R S (Son of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was nervous, at first, when my father moved into Buchanan Court but the manager and her team immediately made me confident that we had made the right choice. The facilities are superb and the staff are amazing, the manager is a first-class home manager and I must also praise a member of staff on the
nursing team who looked after my father, she was brilliant!

Reply from Lorelei Shepherd, Reviews Team at Buchanan Court

Thank you very much for taking the time to leave us feedback about your experience. At Buchanan Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Tina T (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home which provides a caring and safe environment for my mother.
Staff are professional and treat my mother with the utmost care and dignity.
I would recommend Buchanan Court to anyone looking for a loving, caring home.

Reply from Lorelei Shepherd, Reviews Team at Buchanan Court

Thank you very much for taking the time to leave us feedback about your experience. At Buchanan Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from A R (Resident) assisted by family/friend published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food today is nice, the chicken soup was tasty, today the cod fish was good.

Reply from Lorelei Shepherd, Reviews Team at Buchanan Court

Thank you very much for taking the time to leave us feedback about your experience.
At Buchanan Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from G S (Daughter-in-law of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was very well looked after. She was a very strong character and the staff dealt with her very well. I was able to speak to staff whenever needed. She passed away with dignity.

Reply from Lorelei Shepherd, Reviews Team at Buchanan Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Buchanan Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Pauline J (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent a period of respite care at Buchanan Court. All the staff welcomed her and did all they could to support her and make her stay pleasant. Her room was clean, spacious and well-equipped. Communication with the team was responsive and informative. The care was excellent.

Reply from Lorelei Shepherd, Reviews Team at Buchanan Court

Hi Pauline, thank you very much for taking the time to leave us feedback about your experience. At Buchanan Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from R S (Son of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Buchanan has handled the admission of our mother into respite care with compassion, calmness, and professionalism.
They seamlessly organised her discharge from the hospital, medication and new GP whilst keeping family members informed.

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Review from A S (Wife of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems to have settled in well and appears to be happy. The carers work hard and are very helpful and his room is kept very clean and tidy. I would like to see him more involved in activities. Music and singing, which he loves, is very important for Alzheimer's sufferers. It is quite difficult
when there are only a couple of girls, involved with activities, across all the floors.

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Review from Christine R (Wife of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the outset, he was made to feel very welcome. He is really catered for well, considering her has complex needs. His wishes are well respected, and carers always treat him with dignity.
Elton Suite is well run, and one member of staff is really efficient, good-humoured and is always happy to communicate
with me regarding his progress and general demeanour. I am happy and relaxed about his care.

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Review from M S (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Elton Unit since 2019 where her care has been of an extremely high standard. The carers and team leaders are friendly, hardworking and always willing to solve any query that I may have. The recent allocation of key workers for each resident is also an added bonus. My
mother's room is clean, warm and welcoming, just as Buchanan Court is in general. Residents have the opportunity to take part in various activities, however, there is a need for more at weekends. The quality of the meals does not reflect the high cost of residing at Buchanan Court, however, a new chef is in the process of being employed. Over the past few years, there have been changes in management which has affected the running of the home and brought about a lack of communication. There has been improvement by the present management, however, it would be wise to attend the relative's video meetings held by the care home manager to give and hear the views of other relatives and to be kept informed of future plans and changes as these are not always communicated to those that do not attend.

Reply from Samantha Debenham, Reviews Team at Buchanan Court

Thank you for taking the time to write a review for Buchanan Court. We are pleased to hear you are happy with the care service delivered by our Elton suite care team - we are very proud of the team for their hard work and commitment to residents. We are in the process of reviewing our lifestyle activities and we are aiming to increase our lifestyle team availability and activity offering on weekends. We would also like to assure you that we have started the process of changing our menu and will soon be introducing a summer menu, with all constructive feedback taken into account. We will be giving residents the choice of what they want to see on their menu, with a tasting session before the new menu is launched. Please don’t hesitate to speak directly with the home manager should you wish to discuss your concerns further.


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Review from Heverly D (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my mother currently receives is excellent. The staff are attentive and go beyond the call of duty in ensuring that residents are treated well and are safe and comfortable. With the high turnover of management staff, I feel that relatives are not always being kept in touch with what's happening
in the home and we have to keep chasing and asking obvious questions. The fees are very expensive and for that amount would expect an overall excellent service, but getting there.

Reply from Samantha Debenham, Reviews Team at Buchanan Court

Thank you for taking the time to write a review. We are pleased to hear your lovely comments regarding the staff here at Buchanan Court and how they attentively care for your mother and all residents. We hold ourselves to a high standard, so we are disappointed to hear about your concerns with some areas of communication and we would like to assure you that we are working very hard to ensure these areas are improved. We currently have an excellent and permanent home manager in place, and we are recruiting a new deputy manager to further support our management team.


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Review from C K (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Buchanan Court for a year and loves it. It is located in a place where she can watch the world go by through her window. It also has a lovely living area with lots of light. The staff are friendly and the food is great. Sometimes the food is too rich for the residents' age and
condition. The resident nurse is always available to talk. They really take time to talk to you. I'm happy Mom found this place.

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Review from Trevor S (Husband of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

There can be very few care homes which don't bump up against a perfect storm of multiple challenges hitting them at the same time. For Buchanan Court, having gotten through all the issues related to Covid, 2022 was their annus horribilis, a year when, from my perspective, the home almost came off the
rails. A combination of ineffective management, poor decision making and low staff morale resulted eventually in Care UK's head office sending in a team in September to sort out the problems and return Buchanan Court to the happy, well-run home that it always used to be. Despite my reflections on 2022, I should make it clear that my wife's care in the dementia unit was always exemplary and in this respect, I am extremely grateful and have no complaints. I also realize that a care home should be judged not only on the effectiveness of its day-to-day operations, but by the way it responds to problems. Under a new manager, it's now getting back on track and is definitely worthy of consideration.

Reply from Samantha Debenham, Personal Assistant at Buchanan Court

Thank you for your review and positive scores and comments regarding the team at Buchanan Court and the care and support they provide residents, particularly in relation to your wife's care on the dementia suite. Please be assured these comments will be passed to the team. When there is a change in management at a care home, it can be an unsettling time for all as adjustments are made, while recruiting the right person to take over the role. Our regional support manager was put in place during this time to effectively maintain morale in the team and ensure continued delivery of high-quality care to residents. We are pleased to say that we now have a new home manager in place at the home who is working hard to maintain the high standards expected.


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Review from Janet L (Wife of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked into the warm, welcoming reception area, it felt homely. The rooms are comfortable, large and clean. Most importantly, the management/ staff on the first floor worked hard to get to know my husband's individual, complex needs; they manage him with kindness, respect and dignity,
for which I am truly grateful.
They also have been an incredible support to me and my family who visit - you feel so welcome when visiting.
All the team I have met working at the home are friendly and helpful.
The staff are a credit to Buchanan Court.
Placing a loved one in a care home is such a stressful process, and I feel blessed to have found Buchanan Court and am happy to recommend.

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Review from Terry S (Husband of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and my wife's room is kept very well. All the staff are very helpful if you have problems and look after my wife with great care and patience.
Although the staff have changed a lot recently they now seem to be very settled and the new management are doing a good job. I would
highly recommend Buchanan Court, as it is a lovely home.

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Review from Terry H (Friend of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come and visit. I always find things nice, friendly and clean with no smell. I would love to be able to come when I am old.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Buchanan Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Buchanan Court is calculated as follows: ( (137 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 190 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Buchanan Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Esther

Esther Oluwatosin Adams

Job Title: Home Manager

Joined: 2022

I have over a decade's worth of experience in the health sector both in the NHS as a Registered Nurse, and working as a Clinical Lead and Operational Manager for a private health company.


Empathy, patient-centred care and effective team leading are some of the qualities and skill sets I display in my managerial position.


The services provided by Care UK reflect the same quality and this is one of the reasons why I chose to join the company in 2022. Care UK is a leading care provider with over 156 homes and has the most Good and Outstanding CQC-rated homes among large providers. It is a privilege to work for such a great company and serve our community.


My favourite part of each day is working alongside my team, meeting with relatives and listening to their childhood or memorable moments with their loved ones, having conversations or playing card games with the lovely residents.


Buchanan Court is not just a residential home, it is a home filled with fun, joy, laughter and good care and we look forward to welcoming you home.


Frequently Asked Questions about Buchanan Court

What types of Care is Buchanan Court registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Buchanan Court provide?

Palliative Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Buchanan Court have?

There are 80 Single Rooms.

What are the Facilities & Services at Buchanan Court?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Buchanan Court to the centre of Harrow?

1.4 mile(s) as the crow flies, distance by road may be significantly further.