Buchanan Court

Sudbury Hill, Harrow HA1 3AR
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9.7 61 Reviews
  • Buchanan Court, Harrow
Buchanan Court in Harrow is a purpose-built care home for older people that offers superb, person-centred care. The dedicated team provides a full range of high-quality care, including nursing, residential and specialist dementia care, as well as short-term respite care.

Every aspect of life at Buchanan Court is tailored to residents’ individual needs and preferences, from the care the team provides, to the activities and outings residents enjoy and the delicious, fresh food served up by the chef-led team.

Residents can choose which bedroom they would like, and they can personalise it however they wish. With a cinema, café, hair salon and a range of activities and outings to choose from, each day can be whatever residents want it to be.

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Care Provided by Buchanan Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Esther Adams (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017

Funding & Fees Guide for Buchanan Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,725
    • Self-Funded Residential Dementia Care from £1,815
    • Self-Funded Nursing Care from £1,965
    • RESPITE Self-Funded Residential Care from £1,725
    • RESPITE Self-Funded Residential Dementia Care from £1,815
    • RESPITE Self-Funded Nursing Care from £1,965

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Buchanan Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Buchanan Court Reviews (61)

Total of 61, showing 21-40
9.7

Buchanan Court has a Review Score of 9.7 (9.679) out of 10, based on 16 reviews in the last 2 years. Over all time Buchanan Court has 61 reviews.

Overall Experience

  • 40
  • 17
  • 2
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  • 0

Date Published

61
3
7
16
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Review from Elvis S (Son of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Full credit to the team and congratulations to the management. My mum recently moved here and I was visiting her from Sydney. I was comforted by the high care that was delivered to her, every day that I was there. The staff were very friendly and genuine. Everyone from general care, nurses and cleaning
staff were very friendly and helpful. My mum really loved the place and quickly adjusted. They really understand the needs of residents and also the visitors/ loved ones, who visit them.
Thanks and God Bless.

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Review from Ray F (Respite Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, I had a stroke/heart problem, just before Christmas 2021. I was taken to hospital and stayed there for one month. I was admitted to Buchanan Court and stayed for three months. I was very well looked after by all the staff. The assistant manager was very helpful to me.

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Review from A S (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Respite care for nearly a year and a half, and she stayed there nearly all through the covid restrictions. I can't thank the staff and residents enough for making my mum feel welcome and cared for. The rooms are very homely and the activities that the staff provide for the residents
are really thought through and they gave the residents a sense of community and positivity. My mum was very well looked after and I was able to keep in contact with the carers throughout the restrictions which put my mind at rest. I can highly recommend Buchanan Court Care Home.

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Review from Shelley P (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father was admitted for rehab on 18 August. He has dementia and a broken shoulder. I have had a phone call from the home advising I cannot see him as he is in isolation, despite him having had both vaccinations. I am his main carer, both for personal care and wellbeing.
I have been calling up
to five times a day to speak to him, calls are not answered by staff on floor three. This is very distressing as I was advised that I cannot see him and now I cannot talk to him!
I really hope that others are treated better, I am disappointed as my father will be confused as to where I am and will not remember that he is in isolation. I really hope other dementia patients are not isolated from their families like this. I will need to make a trip to the home and ask to speak to him when I am there. It's a shame that relatives cannot get through to speak to family members as this gives the home a bad image.
I would not recommend for respite care.

Reply from Samantha Debenham, PA to Marketing Director at Buchanan Court

For clarity, your father was admitted to us on the 24th August, not the 18th, and you submitted your review on the 27th, so it’s based on your experience across a maximum of three rather than nine days. You have also submitted ratings for categories such as facilities and cleanliness, despite (because of the shielding period) you not having ever been inside the home at the time of submitting your review.

In regards to visiting, as a responsible care home we always follow local authority, NHS and Care UK guidance and policies – the short period of shielding, where your father has been able to spend some time settling in and meeting the team, was fully explained to you by our Customer Relations Manager before your father joined us. It is in place to keep everyone, including new and existing residents in home, as safe as possible.

We do apologise that you were not given the direct number you should have been for your father’s suite which resulted in some calls not being answered as promptly as they should have been – we will make sure that all the team are aware of the telephone numbers to give to family members to ensure this does not happen in the future. I understand that now the shielding period has come to an end, you have now been able to visit your father in person, and hope that having now seen the home and met with the team, you feel more secure that your father is being well looked after. We are very proud of the high standards of care as well as the excellent facilities at Buchanan Court, and if you have any questions or need any further assistance then please do not hesitate to contact the Home Manager or a senior member of the team and we’ll always be happy to help.


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Review from Bob S (Son of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely friendly. Not one passes you by without saying "Good Morning". My mother reports that nothing is too much trouble for them. Thanks to all of you for making her stay comfortable with your caring attitude.
The rooms are of a very high standard and are cleaned frequently. The communal
areas and dining room are also spotless and welcoming.
The management team (you know who you are) are excellent and explain all processes and facilities comprehensively.
Would I recommend Buchanan Court? Wholeheartedly...

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Review from V J (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Buchanan Court is clean and welcoming. The gardens are well looked after. Reception area and residents rooms are clean.
Staff are very helpful and caring, they make sure that the residents are well looked after and provide a safe environment. My mother is happy here. She's fed, showered and the room
is bright and cheerful. Staff are ready to help with any queries/concerns.

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Review from Angela R (Relative of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Buchanan Court is an outstanding care home. Our mum/grandma was so happy living in what truly became her ‘home’, in all senses of the word. Everyone was so kind, caring and welcoming, right from our first visit to Buchanan Court, through to our fun and memorable window-visits, which involved such love
and laughter. Everything seemed to be so individually tailored, making mum/grandma feel really special - us too. A big thank you to you all from the three of us and the two dogs.

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Review from K P (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother passed away in March 2020 (thankfully not Covid related) after a short illness aged 95 and having spent almost 2 years at Buchanan Court. I was able to visit her on a daily basis.
During her period of residency, her care was always excellent and well co-ordinated. In the home mum could be
herself and was encouraged to carry on her charitable work, raising money for others to benefit. Her worldwide travel knowledge made her of considerable interest to the staff often discussing their own home lives. Hospital visits, and there were a few, were co-ordinated efficiently with transport and a chaperone from the home.
Her room along with all the communal areas were kept spotlessly clean and her own personal requirements including laundry were well dealt with the minimum of fuss. From the time I made initial enquiries about the home to the days and weeks following her passing the administration staff were always available to talk to and assist with any queries that came up.

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Review from Delores J (Respite Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom spent 2-weeks in respite care! The care she received was excellent; mom was very happy and comfortable!
It’s very comforting for our family that she was safe and happy in her new environment, mom suffers from Alzheimer’s and can be very challenging at times, but the staff were amazing with
her.
I would definitely recommend Buchana Court!

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Review from M A (Niece of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty was a resident in Buchanan Court care home. Buchanan Court is a loving, caring, clean and warm home. The atmosphere is very welcoming and the staff, manager, care workers are very friendly and understanding. They allowed my aunty to be very comfortable. They respected her wishes all the time.
Overall, I will say this home is wonderful, caring and loving.

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Review from Durreshahwar W (Daughter of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Buchanan Court. She came in November 2018 until 18th April 2020. She was happy and comfortable during her stay. During her end of life, I was allowed to visit her during the lockdown. I must admire this care home for their carers, staff, management, life skills and various
other departments. The carers were so wonderful, loving, gentle, understanding, and supportive. They looked after my dying mother with dignity, love, and passion. They were so extra caring and helpful towards me and my family. That was my mother's home and still is my mother's home. Love them all.

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Review from Peter F (Son of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well cared for at Buchanan Court for over 2 years. I am particularly impressed with the management of the home during the current health crisis. We have access to weekly zoom meetings which keep us informed of all developments and we have a weekly visit set up to see my mother
in the garden area. I find the members of staff very friendly and helpful. The accommodation is modern and comfortable and it is good to know that Mum is being well looked after in these difficult times.

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Review from Suzanne T (Daughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very satisfied with the care that she receives in this care home. The carers are very caring and this is what is most important to my mother. The staff that have been caring for my mother are genuinely lovely people.
When we were not in lockdown my mother has enjoyed all the musical
events that the care home have put on. Mum's room and hygiene care are good.
One suggestion that I would like to make is whether there can be more carers or volunteers providing 1:1 time for the residents to just sit and talk to them. My mother loves talking about the past including music and film stars and would enjoy more opportunity to just talk on a 1:1 basis.
My only concern during lockdown, was, (and still is) the lack of testing for the staff which lead to unfortunate consequences.
Overall I consider this is a very good care home and would highly recommend it.

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Review from Martin H (Brother of Resident) published on 1 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Buchanan Court for the last 15months or so and has settled in very well. She has been very well looked after and has not had any re-occurrences of the infections that flared up when she was in the previous care home. The staff are very kind, and I would not have any hesitation
in recommending the home to anyone.

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Review from Asmita (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Buchannan Court for rehabilitation after a broken leg. The nursing care and support provided has been of a very high standard. The emphasis has always been on the residents' needs and well being.
In particular, over the past four months, since the pandemic hit us, the care and communication
provided by the management and staff have been excellent. This has enabled us to transition these difficult times with relative ease.
The newly appointed management team has shown great initiative in implementing both improvements and changes in the way the care home is run/managed for the benefit of the residents and their relatives.
My mum is very happy to be a resident of Buchannan Court care home and would highly recommend it for anyone seeking a placement for their loved ones. Recently, mum has come to associate the care home as an actual home to her, which in my opinion, is high praise indeed.
Our thanks to all staff and, in particular, to the management team.

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Review from Joanna E (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the home enough. My mother has lived there for over 2-years, and you could not wish for better staff. There is very little turnover, and they really get to know and care for their residents. How they have managed the Covid19 crisis has been amazing, providing weekly FaceTime calls, a
weekly Zoom meeting with the manager and now, socially distance timed visits.
The facilities the home provides are excellent.
They have a varied and interesting timetable of activities and entertainment and have even managed to carry some of them on during the last 4-months.
I have peace of mind knowing that my mother is happy and well cared for.

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Review from K D (Wife of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband, who was bedridden, should never have been accepted by Buchanan Court because his needs were too great for the nursing available. There was a lack of supervision of the nursing assistants and one in particulars attitude bordered on cruelty. He was made to feel a nuisance and was left for
long periods with no interaction from anyone. Some were caring but over-worked. Food was unappetising, inedible and tough. Rooms well decorated but impractical eg no reading light over bed. Large sum deducted from his account, unauthorised. No telephone call when admitted to A& E at 9pm. My husband rang himself the following morning.

Reply from Samantha Debenham, Personal Assistant at Buchanan Court

We were very surprised and dismayed to read this review - we feel this is in no way representative of the home or the wonderful team here, which our other incredibly positive reviews, as well as our CQC report, which is Good across all areas including safe, caring and well-led, will attest to. Your husband was properly assessed before admission and our team worked closely together to make sure he was safe, happy and cared for during his time with us, as we do for all residents. We always ensure we have enough colleagues on hand, 24 hours a day, seven days a week, to make sure the care we provide is always of the highest standard, and our team are always fully trained and supported.


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Review from Lohini R (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A big thank you to all the Dementia carers at Buchanan Court for taking very good care of our mum in the current unprecedented difficult time. We are totally grateful to the carers for keeping us informed with the changes happening with our mother's condition and the active action they are taking to
make her life normal as possible.
To highlight one incident which taken place as recently as a few days ago, our mother stopped eating over the weekend, she missed three meals in a row, and the carers called to inform us and contacted the out of hours GP to seek advice too. In addition, some of the carers were using online translate to try to use a few words in my mum’s mother tongue, to help encourage her to eat! When I learnt this, I felt so totally amazed and grateful to these carers.
I would like to say a big thank you to all of them and a special thanks to two staff in particular and the chef.

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Review from Joanne B (Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was the first resident here. The home has gone from strength to strength. I am happy living here, it's like an extended family. Everyone works hard to make it a nice place.

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Review from T C (Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at Buchanan Court has been very good. Staff are very nice, apart from one or two, the majority are very good.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Buchanan Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Buchanan Court is calculated as follows: ( (137 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 190 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Buchanan Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Esther

Esther Oluwatosin Adams

Job Title: Home Manager

Joined: 2022

I have over a decade's worth of experience in the health sector both in the NHS as a Registered Nurse, and working as a Clinical Lead and Operational Manager for a private health company.


Empathy, patient-centred care and effective team leading are some of the qualities and skill sets I display in my managerial position.


The services provided by Care UK reflect the same quality and this is one of the reasons why I chose to join the company in 2022. Care UK is a leading care provider with over 156 homes and has the most Good and Outstanding CQC-rated homes among large providers. It is a privilege to work for such a great company and serve our community.


My favourite part of each day is working alongside my team, meeting with relatives and listening to their childhood or memorable moments with their loved ones, having conversations or playing card games with the lovely residents.


Buchanan Court is not just a residential home, it is a home filled with fun, joy, laughter and good care and we look forward to welcoming you home.