Buchanan Court

Sudbury Hill, Harrow HA1 3AR
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9.7 61 Reviews
  • Buchanan Court, Harrow
Buchanan Court in Harrow is a purpose-built care home for older people that offers superb, person-centred care. The dedicated team provides a full range of high-quality care, including nursing, residential and specialist dementia care, as well as short-term respite care.

Every aspect of life at Buchanan Court is tailored to residents’ individual needs and preferences, from the care the team provides, to the activities and outings residents enjoy and the delicious, fresh food served up by the chef-led team.

Residents can choose which bedroom they would like, and they can personalise it however they wish. With a cinema, café, hair salon and a range of activities and outings to choose from, each day can be whatever residents want it to be.

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Care Provided by Buchanan Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Esther Adams (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017

Funding & Fees Guide for Buchanan Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,725
    • Self-Funded Residential Dementia Care from £1,815
    • Self-Funded Nursing Care from £1,965
    • RESPITE Self-Funded Residential Care from £1,725
    • RESPITE Self-Funded Residential Dementia Care from £1,815
    • RESPITE Self-Funded Nursing Care from £1,965

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Buchanan Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Buchanan Court Reviews (61)

Total of 61, showing 41-60
9.7

Buchanan Court has a Review Score of 9.7 (9.679) out of 10, based on 16 reviews in the last 2 years. Over all time Buchanan Court has 61 reviews.

Overall Experience

  • 40
  • 17
  • 2
  • 2
  • 0

Date Published

61
3
7
16
45

Review from Nancy F (Respite Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at Buchanan Court for 7 weeks, for rehab after hip surgery. I have to admit, when it was time for me to be discharged, I felt sad to leave as the staff have been so wonderful, friendly and helpful. All the team at reception, lifestyle, and carers have made me feel so at home, nothing was ever
too much trouble. I would definitely recommend Buchanan Court to others for rehab/nursing.

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Review from N N (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank you enough for all the patience, kindness and support during Mum's stay here.
The care home provides such a warm, welcoming atmosphere. The medical care is of an excellent standard. They have dealt with Mum's care and medication so thoroughly. Thanks again for your care. We wish all of
the staff the best.

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Review from B H (Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my stay, I was made to feel welcome. Staff were helpful and caring. I was encouraged to join in the daily activities, which were enjoyable, especially the themed day (Caribbean). Food, on the whole, was good and plentiful. The menu was not always accurate. There were alternatives offered instead
of printed menu i.e. sandwiches.

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Review from G P (Respite Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Buchanan Court was pleasant and helpful.
More staff needed at night.
Menus were calorie-loaded - mainly desserts.
Room cleaning was erratic and minimal.
Hospital visits should be better coordinated.

Reply from Samantha Debenham, PA to Marketing Director at Buchanan Court

Thank you so much for taking the time to submit your review - we were very pleased to hear that you found our home pleasant and helpful, and to see your good scores, particularly for the team and care in the home. I would like to reassure you that we always make sure we have enough team members 24 hours a day, seven days a week, to ensure all residents are safe and well cared for. In regards to menus, our chef at Buchanan Court works closely with residents to plan varied menus that are nutritious and fresh - of course, if anyone would prefer a lighter dish or healthy snack, these are always available too. We do apologise for the cleaning - we were unfortunately short staffed recently due to seasonal holidays and some illness in the team, but I am happy to let you know that we are currently recruiting an extra member to the housekeeping team to ensure these issues do not occur again. Thank you again for your feedback and please let us know if we can help with anything in the future.


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Review from Kayvon A (Son of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of visiting Buchannan was that the accommodation was wonderful and of very high quality and the staff were so welcoming and warm. My mind was made and I knew this was the right place for mum who moved in February 2019.
10 months on, my opinion remains the same. It is a wonderful
and family-oriented care home. I have developed close relationships with most of the staff and I look forward to visiting Mum as I feel that Buchannan Court is an extension of my own home. The senior management are always available and willing to listen to concerns of the family and visibly take action where needed. Staff care for residents with such patience and affection that is 2nd to none and no doubt is reflective of the management style that the home has adopted. Can't praise them highly enough be it senior management, carers, support, maintenance or admin staff. They are outstanding and I have grown fond of them. Thank you for taking care of my mother so well in her time of need.

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Review from A S (Respite Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home is the right name as there is a great deal of 'care' and most of the time it is like home.

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Review from Jane M (Daughter of Resident) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad became a resident in April and the kindness of the staff and residents has helped him settle in. He enjoys the activities offered especially the weekly quiz and also the book club. He has also told us that he likes the food. It is a huge relief to know that my Dad is happy and safe.

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Review from Bina P (Daughter of Resident) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a beautiful care home. My mum was admitted for advanced dementia. Mum was looked after extremely well by the carers, nurses and the management, staff, the food was catered by the chef who looked after mum's every need. Unfortunately mum passed away.
After mum passed away the staff are giving
me all their support and love and I can't thank them enough and still come here to visit them because this my second home.
The activities organised by the staff are brilliant. The residents always have something to do.
It is a brilliant care home, they look after residents so well, as well give all their moral support to the families.

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Review from Esmee S (Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past months, including the present time, I have experienced care and understanding at all times.
The only unfortunate incidents which occurred one night by a group of night staff were dealt with in a professional manner and no similar abrupt or forceful behaviour has occurred since.
Team
leadership is of the high standard expected and respected by staff concerned.
My only concern is a lot of disturbance both during the daytime and at night with doors slamming and what appears to be "heavy" movements, consideration in this area and perhaps care in the handling of situations where sudden banging and noise could greatly not disturb some individuals, if avoided.

Reply from Samantha Debenham, Personal Assistant at Buchanan Court

Thank you for your review and your good and excellent scores and comments, especially regarding the high quality of care at Buchanan Court. We were very sorry to hear of the incident that occurred but I’m very pleased that we were able to resolve this for you with no further issues. In regards to noise, I understand that we have offered you another room which is in a quieter location, but that you understandably felt you preferred to stay where you were – of course if you change your mind in this matter just let us know and we’ll do our best to help. Thank you again for your review, and let us know at any time if you have any comments, questions or suggestions and we’ll always be happy to help.


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Review from Vandna S (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I decided to bring my mum back to Buchanan Court because I realised that she was happier here and the care is of a superior level. I also felt she was a little more sociable.
After her fall she has gone backwards health wise and I am confident that Buchanan Court is the right place for her to recover
to the best of her abilities. The staff are friendly and caring and I have no doubt that this is the best place for my mum.

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Review from F H (Friend of Resident) published on 7 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my friend almost every week for the last 18 months and she speaks very highly of the care home. The individual rooms and communal areas are clean and pleasant and the atmosphere seems friendly. My only reservation about recommending this care home is that it is on the corner of two main
roads with a lot of heavy traffic going past.

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Review from J T (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent overall, a good manager who leads well, proactive staff very caring, friendly and helpful. Good relations with relatives from the staff and manager. Clean areas and good food.
The manager listens to any concerns and works very hard as do all the staff. Excellent environment for relatives
and clients.

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Review from M R (Daughter of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful place to stay as a permanent resident.
Very caring, friendly staff who looked after Dad very well.
Food excellent, healthy, made with care.
Always contacted if there was a problem with Dad's health.
Used to get frustrated as I was often unable to get through Dad by telephone even by his
phone or the home phone.

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Review from Christina Rose S (Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A friendly and caring attitude throughout. Staff work hard to make us feel special. They work well together.
The general impression is that of a good hotel with the limitations imposed by the varied residents.
Because of the size and number of residents, it does mean that food sometimes arrives late
and needs modifying by carers delivering it to us.
A lot depends on the chef on duty.

Reply from Samantha Debenham, Personal Assistant at Buchanan Court

Thank you for your lovely review of Buchanan Court, particularly for your comments on the caring team at the home. In regards to the food in the home, we do apologise that recently, where we have had some short term gaps in the team, we have fallen short of our high standards. We always strive to offer fresh, delicious meals made in-house, tailored to the needs and wishes of residents. We have had to use agency chefs recently whilst we recruit new permanent team members and have now liaised with the company to make sure, where possible, that we use the same chef who we are working closely with to get them fully trained and supported to make sure we are delivering nutritious, tasty and hot meals to all residents. Thank you again for taking the time to submit feedback and please speak to us at any time if you have any comments or if we can assist in any way and we will be happy to help.


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Review from G T (Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The accommodation is very comfortable. The staff are friendly, helpful and caring. The food is satisfactory and plentiful. I feel at home here.

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Review from R C (Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Buchanan Court Care Home is a very lovely and pleasant home. Staff are very helpful and make you laugh. Management is very good and helpful. Family and friends who visit me like the home.

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Review from Velau L (Respite Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I have cared for my wife in the last two years, I understand the day to day commitment that the care staff at Buchanan Court face. The care staff and teams provide and offer a great service. You can see they enjoy their roles and are happy to assist. You would never receive treatment like this in
hospital.
You can have a choice of meals which are healthy and tasty; I was even able to visit family for the afternoon to enjoy a family lunch.
I found the home to be very clean and tidy, with domestic staff cleaning my room daily. It is definitely a five-star service.

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Review from Dr Wendell T (Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The location was key for my respite stay, the home itself has a lovely layout and the style is to the standard, I would expect.

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Review from Linda M (Daughter of Resident) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anyone considering a respite stay, perhaps for the first time and worried about reactions, should come and visit. As you walk through the door the feeling is of a luxurious hotel – lovely armchairs in an open café area, carpets, modern and fresh decor. The residents are awake and bright. The home is
purpose-built so functionality has been considered from scratch; the bedrooms are large and the beds very comfortable, the bathrooms exceptionally well designed and spacious and the ground floor rooms have private patio areas, or you can walk round to the garden. There's a cinema and a pretend pub, as well as the residents' lounge. The dining room is set with tablecloths and proper china. No one could possibly feel they are being parked away here – it's like a holiday for my relative as well as family carers. Of course, all this applies to long-term residents too; there is no feeling of confinement or control, just support, all day and all night. I don't think this could be bettered.

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Review from Sara T (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Buchanan Court for the elderly is a superb environment both for their mental and physical wellbeing. Lovely surroundings. Excellent staff and the receptionist is a true professional both in her manner and excellent communication providing updates on situations and advice on questions that need answering.
She is a lovely young woman who is a credit to the care home.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Buchanan Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Buchanan Court is calculated as follows: ( (137 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 190 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Buchanan Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Esther

Esther Oluwatosin Adams

Job Title: Home Manager

Joined: 2022

I have over a decade's worth of experience in the health sector both in the NHS as a Registered Nurse, and working as a Clinical Lead and Operational Manager for a private health company.


Empathy, patient-centred care and effective team leading are some of the qualities and skill sets I display in my managerial position.


The services provided by Care UK reflect the same quality and this is one of the reasons why I chose to join the company in 2022. Care UK is a leading care provider with over 156 homes and has the most Good and Outstanding CQC-rated homes among large providers. It is a privilege to work for such a great company and serve our community.


My favourite part of each day is working alongside my team, meeting with relatives and listening to their childhood or memorable moments with their loved ones, having conversations or playing card games with the lovely residents.


Buchanan Court is not just a residential home, it is a home filled with fun, joy, laughter and good care and we look forward to welcoming you home.