Our Inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Layston Grove directly to discuss our fees.
Visitors are welcome at Layston Grove.
Onsite parking is available, including disabled spaces.
Layston Grove has a Review Score of 9.7 (9.715) out of 10, based on 27 reviews in the last 2 years. Over all time Layston Grove has 64 reviews.
Review from J R (Brother of Resident) published on 30 January 2025
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Reply from Samantha Campbell, Manager at Layston Grove
Thank you for taking the time to review Layston Grove and we are pleased that you rate our home as excellent in all areas. Thank you for your lovely feedback regarding our team, which I will circulate. Layston Grove is our residents' home, and we aim to provide the best all-round care experience. It is our pleasure to care for your brother and sister-in-law.
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Review from M O (Son of Resident) published on 27 November 2024
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Reply from Samantha Campbell, Manager at Layston Grove
Thank you for taking the time to review Layston Grove and we are pleased that you rate our care/ support as excellent. Thank you for your kind comments regarding our team, which I will circulate. It was our pleasure to care for your Mother, and we are always happy to discuss all aspects of our care to ensure that we continuously improve.
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Review from Lee B (Grandson of Resident) published on 4 November 2024
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Reply from Laura White, District Manager at Layston Grove
Thank you for your review. We take all feedback and concerns very seriously at Layston Grove, where the wellbeing and safety of our residents is our priority. I am sorry to see that you were not satisfied with the care received at our home. Our internal complaints process has been followed and an outcome was finalised.
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Review from K M (Daughter of Resident) published on 8 October 2024
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Reply from Samantha Campbell, Manager at Layston Grove
Thank you for taking the time to review Layston Grove and we are pleased that you rate our overall experience as excellent. We really appreciate your lovely feedback regarding colleagues at Layston Grove, which I will circulate. We're pleased that your mum is happy living at Layston Grove and that you're pleased with her care. We care for our residents as individuals and we are also always here to help loved ones.
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Review from T G (Daughter of Resident) published on 2 September 2024
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Reply from Lisa Galloway, Regional Support Manager at Layston Grove
Thank you for taking the time to review Layston Grove and we are pleased that you rate our care/support as excellent. Thank you for your lovely feedback regarding our team, which I will let everyone know. Our menus are arranged with our resident's input, depending on preferences and dietary requirements. We always offer a range of alternative meals to our menus, should our residents prefer something different. Our rooms have individual temperature controls to suit each resident. We're aware a fan has now been put in your Mum's room. We're always happy to discuss all aspects of care at Layston Grove.
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Review from Karen P (Daughter of Resident) published on 15 August 2024
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Reply from Lisa Galloway, Regional Support Manager at Layston Grove
Thank you for taking the time to review Layston Grove and we are pleased that you rate our staff as excellent. Thank you for your lovely feedback, which I'll share with our team. We're pleased that your mum is happy living at Layston Grove and that you enjoyed your visit to us. We aim to arrange activities which our residents enjoy and support everyone to make their own decisions wherever possible.
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Review from Amalia M (Daughter of Resident) published on 25 July 2024
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Reply from Samantha Campbell, Home Manager at Layston Grove
Thank you for taking the time to review Layston Grove, we are pleased that you rate our overall experience as excellent. We really appreciate the kind comments about the care your mother receives from us, which I will pass on to the team. We are pleased to hear that your mother is happy living here with us at Layston Grove and that it has given you peace of mind. We always appreciate feedback, to enable us to continuously improve our service.
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Review from J B (Daughter of Resident) published on 22 July 2024
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Reply from Samantha Campbell, Manager at Layston Grove
Thank you for taking the time to review Layston Grove and we are pleased that you rate our overall experience as excellent. We really appreciate your kind comments regarding our team, which I will pass on. We're pleased that your mum is happy living at Layston Grove and enjoying life as she wishes. We always appreciate feedback, to enable us to continuously improve our service.
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Review from Karen P (Daughter of Resident) published on 11 July 2024
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Reply from Samantha Campbell, Manager at Layston Grove
Thank you for taking the time to review Layston Grove and we are pleased that you rate our home as excellent in all areas. We really appreciate your kind comments regarding our team, which I will pass on. We're pleased that your mum is happy living at Layston Grove and that you have peace of mind. We always appreciate feedback, to enable us to ensure our residents enjoy daily life as they wish.
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Review from D W (Husband of Resident) published on 7 May 2024
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Reply from Samantha Campbell, Home Manager at Layston Grove
Thank you so much for your wonderful feedback, we were delighted that you chose us to support your wife, and loved having her here with us. I will share your comments with my team.
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Review from S P (Daughter of Resident) published on 17 April 2024
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Reply from Samantha Campbell, Home Manager at Layston Grove
Thank you for taking the time to review Layston Grove, we appreciate your feedback. I would love to speak to you in person regarding your score for the food and drink. Any feedback that we receive helps us to improve our service and ensures that we are meeting the high standards that we seek to achieve.
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Review from Zoe B (Daughter of Resident) published on 15 April 2024
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Reply from Samantha Campbell, Home Manager at Layston Grove
Thank you for taking the time to review our home. I am delighted to hear that Mum benefitted so much from the care provided here at Layston Grove. It is always nice to know that we have made a difference.
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Review from S D (Wife of Resident) published on 12 April 2024
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Reply from Samantha Campbell, Home Manager at Layston Grove
Thank you so much for your wonderful feedback, it is lovely to hear that you were so pleased with our service.
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Review from D H (Son of Resident) published on 12 January 2024
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Reply from Samantha Campbell, Home Manager at Layston Grove
Thank you so much for your wonderful feedback. We are glad to hear that Mum is feeling so much better and that she has benefited so much from her stay here with us.
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Review from Paul G (Partner of Resident) published on 12 December 2023
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Reply from Samantha Campbell, Home Manager at Layston Grove
Thank you so much for your wonderful feedback, we are delighted to hear that you feel confident in our service.
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Review from Rosemarie H (Daughter of Resident) published on 10 November 2023
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Reply from Samantha Campbell, Home Manager at Layston Grove
We are delighted that Dad wanted to stay here with us, and we appreciate your feedback. I am very proud of my team here at Layston Grove and I know they will be touched by your kind words.
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Review from Caroline L (Daughter of Resident) published on 21 September 2023
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Reply from Samantha Campbell, Home Manager at Layston Grove
Thank you so much for sharing this feedback, we were delighted to be a part of your celebrations and to be able to assist Mum to be part of this special day. I will share your kind comments with my team and we look forward to seeing you all again here at Layston Grove.
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Review from Sheila P (Sister-in-law of Resident) published on 15 September 2023
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Reply from Samantha Campbell, Home Manager at Layston Grove
Thank you so much for taking the time to share your experience of our home, your feedback is really appreciated.
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Review from Sophie A (Daughter of Resident) published on 11 September 2023
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Reply from Samantha Campbell, Home Manager at Layston Grove
Thank you so much for your lovely comments; your feedback is appreciated.
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Review from J J (Daughter of Resident) published on 19 July 2023
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Reply from Samantha Campbell, Home Manager at Layston Grove
Thank you for your review, we are so glad your mother has taken to our care home.
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The Review Score of 9.7 (9.715) out of 10 for Layston Grove is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.715 for Layston Grove is calculated as follows: ( (263 Excellents x 5) + (40 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 319 Ratings = 4.715
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Layston Grove is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 02 Apr 2025
We currently have three vacancies for care. Please contact Layston Grove for further details.
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Job Title: Deputy Manager
Joined: 2019
I have worked in care for 19 years, it was my first job when leaving school and I started as a laundry assistant as I was not old enough to be a care assistant at the time. I joined the care team as soon as I was able and soon worked my way up to care team manager, then deputy manager.
I have worked for the Royal Mencap Society supporting adults with learning disabilities, and as a care practitioner, managing a rehabilitation unit for the elderly as part of a multi-disciplinary team.
I joined Layston Grove in September 2019 when we relocated to Buntingford.
I enjoy working in care as I am passionate about improving the lives of the elderly, I am presented with different challenges daily which keeps me busy and the job fresh and exciting.
Job Title: Administrator
Joined: 2018
Janet enjoys her very varied role. Janet loves welcoming all the residents and getting to know them personally.
Janet has worked in an administrative role within the care industry for many years. Working at Layston Grove Janet can combine her administrative skills with her people skills to provide our residents and their families with a warm reception and efficient service. Janet's job keeps her busy but she always finds time to chat with our residents whom Janet considers friends.