Layston Grove

Keen Avenue, Buntingford SG9 9SU
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9.7 64 Reviews
  • Layston Grove, Buntingford
Layston Grove continues to welcome new residents for residential and residential dementia care both on a permanent basis and for shorter stays.

Located in the market town of Buntingford, Layston Grove care home provides friendly and comfortable residential and dementia care for up to 66 residents. The home is located in a quiet residential area, with good access to transport links and local amenities.

Layston Grove is purpose-built and benefits from facilities such as a bar area, hair and beauty salon and is situated in private and secure gardens. Each bedroom benefits from fitted furniture and an en suite wet room.

The Lifestyle Team get to know each resident, working with them and their loved ones to create activity programmes so day-to-day life is as each resident wishes. The catering team ensure that mealtimes are sociable and pleasurable times of each day.

Care colleagues provide individual and compassionate care, by getting to know each individual and building strong relationships with them and their loved ones.

Layston Grove is operated by Anchor. Anchor has more than 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

Care Provided by Layston Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Liz Parker (Home Manager)
  • Admission Criteria
    • Please contact Layston Grove directly with your enquiry
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Number of floors: 3

Funding & Fees Guide for Layston Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,760
    • Self-Funded Residential Dementia Care from £1,760
    • RESPITE Self-Funded Residential Care from £1,760
    • RESPITE Self-Funded Residential Dementia Care from £1,760
  • Our Inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Layston Grove directly to discuss our fees.


  • (these prices are only a guideline, please contact Layston Grove to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors are welcome at Layston Grove.


  • Parking
  • Onsite parking is available, including disabled spaces.


Total of 64, showing 1-20
9.7

Layston Grove has a Review Score of 9.7 (9.715) out of 10, based on 27 reviews in the last 2 years. Over all time Layston Grove has 64 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

The care, premises, management, staff, food and drink are superb. The effort that goes into every aspect of the resident's care is remarkable. I was so confident that both my brother and sister-in-law were safe and both well looked after. Cannot speak highly enough of Layston Grove. Thank you to all
concerned.

Reply from Samantha Campbell, Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our home as excellent in all areas. Thank you for your lovely feedback regarding our team, which I will circulate. Layston Grove is our residents' home, and we aim to provide the best all-round care experience. It is our pleasure to care for your brother and sister-in-law.


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Overall Experience  Overall Experience 4.0 out of 5

The care that my mother received was excellent throughout the more than four years that she was a resident at Layston Grove. The carers were inspirational people and their kindness and attention, particularly in my mother's final weeks, were exceptional.

Reply from Samantha Campbell, Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our care/ support as excellent. Thank you for your kind comments regarding our team, which I will circulate. It was our pleasure to care for your Mother, and we are always happy to discuss all aspects of our care to ensure that we continuously improve.


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Overall Experience  Overall Experience 1.0 out of 5

My Nan stayed there. I came into her room to see her flat out on the bed when the 'carers' gave her breakfast whilst perched on the edge of the bed. Not in her chair like normal or with any support for her back.
She couldn't lift her own body weight and suffering from dementia, so her opinion was mentally
unreliable.
How long had she been there? She couldn't get up, I was even more shocked to discover she did not have her emergency pendant around her neck. So if I hadn't arrived how long would she have been laying there? Possibly choking on her breakfast too! How could she have alerted the staff if I hadn't arrived?
Clearly, I complained, and the same standard responses were received. No suggestion of a refund or sorts for such a potentially catastrophic level of 'care'. The purpose of me writing this review is to offer a warning to anyone considering this care home. Why risk placing your most vulnerable in such an unpredictable, basic and disrespectful level of care.

Reply from Laura White, District Manager at Layston Grove

Thank you for your review. We take all feedback and concerns very seriously at Layston Grove, where the wellbeing and safety of our residents is our priority. I am sorry to see that you were not satisfied with the care received at our home. Our internal complaints process has been followed and an outcome was finalised.


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Overall Experience  Overall Experience 5.0 out of 5

This truly is an exceptional home. Clean, tidy and well looked after. The care provided is second to none. The staff regularly go above and beyond looking after the residents but the family is well. From the lady on reception to the seniors to the manager, an amazing care team in between, my mum receives
outstanding care and is very happy and settled at Layston Grove. Would not hesitate putting a loved one in Leiston Grove and making it their new home.

Reply from Samantha Campbell, Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our overall experience as excellent. We really appreciate your lovely feedback regarding colleagues at Layston Grove, which I will circulate. We're pleased that your mum is happy living at Layston Grove and that you're pleased with her care. We care for our residents as individuals and we are also always here to help loved ones.


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Overall Experience  Overall Experience 5.0 out of 5

Friendly staff from reception to carers. My mum's room is kept clean and tidy every day. Mum is fully supported by the amazing care team. Sometimes she may comment that the food could be better. The bedroom is very hot so perhaps an upgrade to have air conditioning would be good for the future.

Reply from Lisa Galloway, Regional Support Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our care/support as excellent. Thank you for your lovely feedback regarding our team, which I will let everyone know. Our menus are arranged with our resident's input, depending on preferences and dietary requirements. We always offer a range of alternative meals to our menus, should our residents prefer something different. Our rooms have individual temperature controls to suit each resident. We're aware a fan has now been put in your Mum's room. We're always happy to discuss all aspects of care at Layston Grove.


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Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say but thank you so very much for a wonderful successful happy visit. My mum went upstairs for a clothing shopping trip. A beautiful range of clothes and Mum chose her own. 2 pairs of trousers, pull on, 3 short-sleeved jumpers immensely soft and a long-sleeved cardigan on order. All
clothes were taken to the laundry immediately following purchase for labelling. What an incredible care home. I drove for 3 hours but today an accident and heavy rain. However, I leave a very happy 93-year-old lady who made her own choices. As a carer of many years, this has been such an incredible visit and so worthwhile. Thank you to an amazing team of staff.

Reply from Lisa Galloway, Regional Support Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our staff as excellent. Thank you for your lovely feedback, which I'll share with our team. We're pleased that your mum is happy living at Layston Grove and that you enjoyed your visit to us. We aim to arrange activities which our residents enjoy and support everyone to make their own decisions wherever possible.


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Overall Experience  Overall Experience 5.0 out of 5

I called ahead to let the staff know I would be visiting my mother with a bucket of flowers to say how grateful we are as a family for all the care, love and even a birthday cake recently. My mind is always peaceful and our mother told one of my children never to worry as everyone is so kind and she
never wants for anything. A huge thank you.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to review Layston Grove, we are pleased that you rate our overall experience as excellent. We really appreciate the kind comments about the care your mother receives from us, which I will pass on to the team. We are pleased to hear that your mother is happy living here with us at Layston Grove and that it has given you peace of mind. We always appreciate feedback, to enable us to continuously improve our service.


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Overall Experience  Overall Experience 5.0 out of 5

My dear mum, aged 93, has been at Layston Grove since the start of 2024. She settled in very quickly, although she has Alzheimer's and is not a naturally sociable person. She loves her room, appears to enjoy the food and is eating and drinking much more than when she was at home with carers visiting.
She is encouraged to join in with suitable activities, has her hair done regularly in the on-site hairdressers and sees a GP in the home if required. I visit regularly and always find the staff to be cheerful, watchful and respectful of residents' needs and wishes. The home is beautifully decorated and furnished and appears to be very well maintained and managed. I am very grateful my Mum has been able to move into Layston Grove and only wish she could have been there sooner!

Reply from Samantha Campbell, Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our overall experience as excellent. We really appreciate your kind comments regarding our team, which I will pass on. We're pleased that your mum is happy living at Layston Grove and enjoying life as she wishes. We always appreciate feedback, to enable us to continuously improve our service.


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Overall Experience  Overall Experience 5.0 out of 5

From viewing the home which we found by chance and the difficulties encountered trying to get mum to view the home to respite care then moving to a full-time resident. We cannot fault anything. The staff are all amazing and incredibly caring, kind and compassionate. I have complete peace of mind that
my mum is looked after and enjoying her later years in a wonderful environment.

Reply from Samantha Campbell, Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our home as excellent in all areas. We really appreciate your kind comments regarding our team, which I will pass on. We're pleased that your mum is happy living at Layston Grove and that you have peace of mind. We always appreciate feedback, to enable us to ensure our residents enjoy daily life as they wish.


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Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's and spent two weeks respite in Layston Grove whilst I had hospital treatment. All the staff were very friendly and helpful, taking all the worry of leaving her there off my shoulders. When you walk in the home has an air of calm which puts you at ease. My wife's room was very
nice, clean and comfortable with en suite. The staff looking after her were amazing and treated her with respect and dignity, even mealtimes were carried out with great care and a good choice of food, served in a presentable way.
My wife was taken good care of and I would have no hesitation in using the home for future respite care.
We attended the coffee morning at the end of the month everybody welcomed my wife and put her at ease, a great way to keep her familiar with the surroundings for the future.
Thanks to all for looking after her so well.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your wonderful feedback, we were delighted that you chose us to support your wife, and loved having her here with us. I will share your comments with my team.


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Overall Experience  Overall Experience 4.0 out of 5

Very comfortable with caring staff. Good facilities, staff ensure rooms are kept very clean, and clothes laundered daily. Family welcome to visit at all times. Entertainment provided weekly.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to review Layston Grove, we appreciate your feedback. I would love to speak to you in person regarding your score for the food and drink. Any feedback that we receive helps us to improve our service and ensures that we are meeting the high standards that we seek to achieve.


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Overall Experience  Overall Experience 5.0 out of 5

My mum had a nasty fall and needed respite care, and went into Layston Grove in February. The management/admission team were brilliant in helping us to get her in very quickly when she was refused community care, they were very supportive and kind to myself and my brother when we were quite stressed!
The staff were all extremely kind and caring which helped Mum settle very quickly. Layston Grove is a purpose built home offering excellent facilities and is spotlessly clean. The good food and care enabled my mother to recover well. So well in fact that after 3 weeks she decided it was time to stay in residential care permanently. The only reason she didn’t stay at Layston Grove was the fact that it was too far away to have her there permanently nothing to do with the care which was fabulous. I would highly recommend Layston Grove to anyone who needs either short-term or permanent care for a loved one.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to review our home. I am delighted to hear that Mum benefitted so much from the care provided here at Layston Grove. It is always nice to know that we have made a difference.


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Overall Experience  Overall Experience 5.0 out of 5

My husband spent five weeks in Layston Grove for respite care. We cannot fault the staff, all were very kind, respectful and helpful. His room was comfortable and extremely clean. A very nice television and ensuite. He said he would be very happy to return for respite care in the future. I had several
meals with him, especially enjoyed the Sunday roast.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your wonderful feedback, it is lovely to hear that you were so pleased with our service.


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Overall Experience  Overall Experience 5.0 out of 5

My 103-year-old mother became exhausted living alone in her wardened apartment.
Layston Grove has twice proven an ideal respite opportunity to relax and recover.
I am pleased that all housekeeping (security, safety, care and consideration, food, environment, etc) aspects were well managed. Visiting
was 24/7 when staff were always welcoming and helpful.
My mother chose to spend a good deal of time recovering in bed with meals, pills and water brought to her room as and when appropriate.
She left after two weeks, recharged and ready to take on the world again.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your wonderful feedback. We are glad to hear that Mum is feeling so much better and that she has benefited so much from her stay here with us.


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Overall Experience  Overall Experience 5.0 out of 5

This is a very caring, friendly and thoroughly professional care home. I felt confident that I was leaving my lady in safe hands. I was impressed by the simple, efficiency of tagging items of clothing for laundry purposes.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your wonderful feedback, we are delighted to hear that you feel confident in our service.


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Overall Experience  Overall Experience 5.0 out of 5

Dad went to Layston Grove for 2 weeks of respite care in the summer. He was treated so well that he decided he wanted to stay, having looked after himself for 98 years. This is a wonderful care home for the residents. The whole family are so happy for Dad and very grateful to all the staff a Layston
Grove.

Reply from Samantha Campbell, Home Manager at Layston Grove

We are delighted that Dad wanted to stay here with us, and we appreciate your feedback. I am very proud of my team here at Layston Grove and I know they will be touched by your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

Utterly outstanding care for Mum!
Mum stayed at Layston Grove for 2 weeks to enable her to attend our family wedding.
It was a busy time for us and so the manager and the team received a whole list of instructions from all of Mum's collection times, her care requirements (particularly on the wedding
day), haircut and hat for the wedding, etc. Every detail was executed wonderfully meaning we were totally calm and able to enjoy this very special time with Mum.
The carer that looked after Mum at the wedding was fantastic - Mum's every need was catered for and it made our day all the more relaxing.
The entire stay was excellent - the home was very vigilant and caring, Mum settled instantly - slept like a top, ate well, and was always exceptionally well looked after.
For my Father it was wonderful to see Mum so well cared for, all of his anxieties about this "temporary" move dissipated and it meant he too relaxed and enjoyed her entire stay.
We will definitely repeat this "holiday" for Mum.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for sharing this feedback, we were delighted to be a part of your celebrations and to be able to assist Mum to be part of this special day. I will share your kind comments with my team and we look forward to seeing you all again here at Layston Grove.


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Overall Experience  Overall Experience 5.0 out of 5

I came to see my sister-in-law and I joined in with the exercise dog and had a lovely time. The residents had a great time and most joined in. What a fantastic time we all had! Layston Grove is such a lovely place for my sister-in-law to be in. Thank you.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for taking the time to share your experience of our home, your feedback is really appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

My mum went to Layston only for a week for respite.
She was well cared for and, the most important thing, safe.
The home is clean and well-maintained.
Staff were excellent and very friendly.
On the whole, very pleased with her stay, and would recommend it.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your lovely comments; your feedback is appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at the home for five and a half months. She was quite unwell when she arrived, but she was very well cared for and consulted by the staff on every decision. For the last four or so weeks she was very ill but they continued to look after her both mentally and physically.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your review, we are so glad your mother has taken to our care home.


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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Layston Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Layston Grove is calculated as follows: ( (263 Excellents x 5) + (40 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 319 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Layston Grove is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 02 Apr 2025

We currently have three vacancies for care. Please contact Layston Grove for further details.


Awards / Recognitions (10)

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Meet the Team (2)

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Cheryl Curnow

Job Title: Deputy Manager

Joined: 2019

I have worked in care for 19 years, it was my first job when leaving school and I started as a laundry assistant as I was not old enough to be a care assistant at the time. I joined the care team as soon as I was able and soon worked my way up to care team manager, then deputy manager.


I have worked for the Royal Mencap Society supporting adults with learning disabilities, and as a care practitioner, managing a rehabilitation unit for the elderly as part of a multi-disciplinary team.


I joined Layston Grove in September 2019 when we relocated to Buntingford.


I enjoy working in care as I am passionate about improving the lives of the elderly, I am presented with different challenges daily which keeps me busy and the job fresh and exciting.


Janet

Janet Chapman

Job Title: Administrator

Joined: 2018

Janet enjoys her very varied role. Janet loves welcoming all the residents and getting to know them personally.


Janet has worked in an administrative role within the care industry for many years. Working at Layston Grove Janet can combine her administrative skills with her people skills to provide our residents and their families with a warm reception and efficient service. Janet's job keeps her busy but she always finds time to chat with our residents whom Janet considers friends.


Frequently Asked Questions about Layston Grove

What types of Care is Layston Grove registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Layston Grove provide?

Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Layston Grove have?

There are 66 Single Rooms.

What are the Facilities & Services at Layston Grove?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Layston Grove to the centre of Buntingford?

0.8 mile(s) as the crow flies, distance by road may be significantly further.