Layston Grove

Keen Avenue, Buntingford SG9 9SU
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9.7 64 Reviews
  • Layston Grove, Buntingford
Layston Grove continues to welcome new residents for residential and residential dementia care both on a permanent basis and for shorter stays.

Located in the market town of Buntingford, Layston Grove care home provides friendly and comfortable residential and dementia care for up to 66 residents. The home is located in a quiet residential area, with good access to transport links and local amenities.

Layston Grove is purpose-built and benefits from facilities such as a bar area, hair and beauty salon and is situated in private and secure gardens. Each bedroom benefits from fitted furniture and an en suite wet room.

The Lifestyle Team get to know each resident, working with them and their loved ones to create activity programmes so day-to-day life is as each resident wishes. The catering team ensure that mealtimes are sociable and pleasurable times of each day.

Care colleagues provide individual and compassionate care, by getting to know each individual and building strong relationships with them and their loved ones.

Layston Grove is operated by Anchor. Anchor has more than 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Layston Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Liz Parker (Home Manager)
  • Admission Criteria
    • Please contact Layston Grove directly with your enquiry
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Number of floors: 3

Funding & Fees Guide for Layston Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,760
    • Self-Funded Residential Dementia Care from £1,760
    • RESPITE Self-Funded Residential Care from £1,760
    • RESPITE Self-Funded Residential Dementia Care from £1,760

  • Our Inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Layston Grove directly to discuss our fees.
  • (these prices are only a guideline, please contact Layston Grove to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Layston Grove.


  • Parking

  • Onsite parking is available, including disabled spaces.


Layston Grove Reviews (64)

Total of 64, showing 21-40
9.7

Layston Grove has a Review Score of 9.7 (9.715) out of 10, based on 27 reviews in the last 2 years. Over all time Layston Grove has 64 reviews.

Overall Experience

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Review from C B (Daughter of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My ninety-six year old mother has been a full-time resident of Layston Grove since July 2021. She has dementia and is unable to walk or stand without support; her condition has deteriorated, as one would expect with the natural progression of the dementia. I visit frequently and know how challenging
it can be for staff when Mum is going through a particularly difficult phase emotionally. I have been consistently impressed with the professionalism and kindness demonstrated by all members of staff in meeting Mum’s personal care needs. Mum is clean and dressed well; she loves her weekly visit to the hair salon, which is undoubtedly a highlight of her week. Layston Grove has a friendly and calm atmosphere where residents are encouraged to participate in imaginative activities. Although Mum is unable to join in with many of these, she is nevertheless included as much as is possible for her. I have the highest respect for the staff and regard them very much as friends of the family.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your review, we really appreciate your kind words. We are so glad you are satisfied with our services at Layston Grove.


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Review from C V (Son of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a really big thank you for taking such good care of my mum and making her feel so welcome on her first time of staying in care. The entire team from start to finish were superb not just looking after mum but also the kindness and help given to myself and all her visitors during
her stay! Again thank you

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your review. We are so glad you are happy with our services!


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Review from Richard B (Son of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit, I find the staff are always very helpful and polite. The care home works hard to entertain the residents with different activities happening. Our family are kept up to date with what is going on at Layston Grove with regular emails.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your review, we really appreciate your feedback. We are so glad you are satisfied with our services.


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Review from W D (Daughter-in-law of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly atmosphere with lots of activities to join in with.
The staff are very professional and friendly, and nothing is too much trouble.
My mother-in-law appears very happy and settled at Layston Grove and recently turned 100 years old. The home helped to make her birthday celebration
very special. Very reassuring to see my mother-in-law so well cared for.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your review, we were so pleased we were able to celebrate her turning 100 in Layston Grove. I will pass on your kind comments to our team.


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Review from A V (Respite Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a new experience for me which I had not done before. I quite enjoyed my time of respite. There has been people to help me, which has been very helpful. My room has been lovely and all the people very kind.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your review! We are so glad you enjoyed your stay with us and we hope to see you again.


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Review from Michelle T (Granddaughter of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother turned one hundred a few days a go and Layston Grove hosted twenty of us for a party. They were very accommodating and set up a table with fine china and drinks for us. They had also given my gran balloons and had a separate celebration for her. They were very friendly and my gran had
a great time.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your review, we are so glad we were able to do this for your grandmother. We hope you and your family had an amazing time.


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Review from Tina R (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my extended family and personally from my mother and I, her daughter, we wish to thank you all so much for your ongoing support, kindness and professionalism in caring for my father.
All the staff we have been in contact with have genuine compassion, are approachable and friendly which
is extremely rare to find. Also despite caring for my father they also have empathy for my mother when visiting which is so important and reassuring.
The communication between us is always up-to-date and extremely detailed. I would not hesitate to recommend to other people.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your review, we really appreciate your feedback. We are so glad your father has settled so well with us and you are happy with our service.


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Review from A A (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went in initially for restpite care following a fall, which resulted in a broken wrist and unable to care for herself at home. She stayed for a few months at Layston Grove.
Points to note:
Very clean and fresh smelling.
Excellent staff who care for each resident's well-being and attention to
their personal care.
Very comfortable accommodation.
Excellent activities are provided regularly, including entertainment, pet visits and plenty of accessible games and exercise.
Food is generally very good, a few complaints from Mum about very spicy food.
Hairdresser very enjoyable experience for the residents.
Mum will very much miss having friends to chat with on a regular basis.
On the whole, a very good care home.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for this lovely review. We will certainly take on board your comments regarding the food and the spice levels. I am very happy to hear that Mum has enjoyed her time here with us. I shall pass your kind words on to my team.


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Review from A W (Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well cared for very pleased. Lovely staff.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your kind words, I shall pass your comments on to my team.


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Review from Susan s (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

With mum's declining health and dementia - I couldn't wish for her to be in more caring and professional hands than the team at Layston Grove. The team are compassionate and patient and accommodates her needs as best they can. Overall I think mum is as happy there now as she was in her own home - which
at the end of the day is all you can ask for - that she is content, cared for and well looked after. Thanks Layston Team.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your lovely feedback, we are delighted to hear that you are happy with the service provided here at Layston Grove. I shall pass your kind words on to the team.


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Review from Teresa I (Daughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant staff. I visited firing the fundraising coffee morning. Alot of effort was put in by the activities coordinator and kitchen. It was a shame the weather didn't allow residents and relatives to enjoy the tea together indoors.
General atmosphere along corridors and in my mum's room was
calm. Resident appeared happy and relaxed.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to review Layston Grove. We do appreciate your feedback. We are delighted with your comments, the team do work hard to create a happy and relaxed atmosphere, and it is nice to hear that this was evident.


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Review from A A (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for and comfortable.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for taking the time to review our service, we are happy to hear that you are pleased with our service.


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Review from Mark W (Son of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In comparison to a previous home, my mother was in, Layston is generally on par. Rooms smaller, less facilities in the home, but makeup with more activities and a fuller capacity rate and therefore, more human interaction. Would like more out-of-home activities, as residents are quite confined.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your feedback. We do ensure that there are opportunities to get out into the community often; I will, however, pass your comments to the lifestyle team for an appraisal.


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Review from Amanda O (Daughter of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is extremely happy here. Staff are excellent and extremely caring. Was recommended by someone, and I would in turn recommend Layston.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your glowing feedback. We are delighted to hear that you would recommend our service to others. I am extremely proud of my team, and I know that this review will make them smile.


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Review from J J (Wife of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband looked well and clean when I collected him last week and seems to be pleased with the care and service.
One thing I would mention though is the microphone type used for visiting in the Garden Room! Not good being fixed in one place and a person with Parkinson's and Dementia was not able
to use it correctly - perhaps a lapel mike would be more helpful! (Brother visited and experienced poor communication!) Activities were not well received!

Reply from Samantha Campbell, Home Manager at Layston Grove

On behalf of Layston Grove, I would like to thank you for your feedback. At Halcyon Care Homes we treat all feedback as a means to develop our homes. We take on board your feedback regarding the microphone system in use in our Garden Room and whilst this has worked effectively on most visits, we will of course source alternative systems for those who may not be able to use this.
It is fortunate and exciting that in the near future we may not require such devices to be used as the Covid-19 restrictions continue to ease and more visits can happen on a face-to-face basis.
I would also like to thank you for the feedback regarding the activities in the home. The Lifestyle Team work hard to develop a varied plan for the home on a week-by-week basis, however, we recognise that not every activity will be to everyone’s taste. We continue to develop the programme in the home with the residents’ personal views, wishes and interests at the heart of this.
Thank you for the review and for the positive comments also.


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Review from Mark H (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Layston Grove my mother's health particularly her mental health has improved greatly. Being in a safe and friendly environment is great for her and gives us great peace of mind.
All the staff are lovely and provide great care and support.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to leave us this review. It is both an honour and a pleasure to support your mother and we love having her around. I will pass your kind words onto the team, I know that they will be delighted to receive your feedback.


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Review from Catherine C (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Layston Grove, especially the nursing team, cared for and looked after my mother in the last few months of her life. The care was wonderful and she lived out the remainder of her life in a caring, dignified and comfortable way. Thank you for all you did in extremely difficult times.

Reply from Jessica Tilson, Executive Assistant at Layston Grove

Thank you for kindly taking the time to share your feedback with us, we really appreciate your support to allow us to continue working incredibly hard to ensure all our residents and their loved ones are happy. We're sorry again for your loss and to have become so close to you and Mum in these circumstances, but are pleased to have known Mum and supported you through this period,


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Review from Felicity C (Wife of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the extremely trying circumstances of the Covid pandemic, I think the staff have gone out of their way to facilitate visiting relatives to see their family members. My husband always seems happy and very well looked after, and the carers are always cheerful and very helpful. It cannot be easy for
them.

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Review from Angela S (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Layston Grove for 2 years. The care she receives is consistently excellent in all aspects; most especially because of the caring, as well as the care she is given. However, in these extraordinary times, when Covid 19 is touching all our lives, and where our loved ones at Layston Grove
are some of the most vulnerable members of society, the staff have risen to the challenge, and more. In fact, they have gone above and beyond to plan ahead and prioritise keeping their residents safe and well, with sensitivity and compassion and also with their usual cheerfulness. Take a look at the lockdown video 'reach for the stars ' for an example of Layston Grove's feel-good factor! What a dedicated team of unsung heroes, who will tell you it's their wonderful residents who give them the incentive to rise to this challenge. This amazing team's professionalism, commitment, dedication and positive outlook are outstanding and the reassurance and comfort this gives our family means everything to us.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your very positive review and the time taken to write it. I will ensure our staff receive this wonderful feedback; they put their hearts and souls into caring for our residents every day and will be overjoyed to hear your comments. Thanks again, it is very much appreciated by us all.


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Review from Sarah A (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been generally well cared for since she arrived at the home over a year ago. The staff are lovely and seem to genuinely care about the residents. The food is amazing, and we have always been welcome to have lunch as a family with Mum, which has been great and has meant the grandchildren can
also come and visit, having lunch in a private room. The only time we have had a slight concern has been due to a seemingly smaller than ideal ratio of staff to residents and this has only been on occasions.
There have been particular carers who seem to go above and beyond their duty to make mum feel comfortable and included, and we are so grateful to them. During the Covid epidemic, we have been reassured that all the carers are wearing face masks and they have done a great job providing activities to keep everyone entertained - it is lovely to see the updates on Facebook.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for your lovely comments and taking the time to write a review. We share all of the feedback with the entire team, as it helps us all understand what we are getting right and if there is anywhere we might improve. Thank you again for sharing your experiences with us, we really appreciate it.


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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Layston Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Layston Grove is calculated as follows: ( (263 Excellents x 5) + (40 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 319 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Layston Grove is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 02 Apr 2025

We currently have three vacancies for care. Please contact Layston Grove for further details.


Awards / Recognitions (10)

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Meet the Team (2)

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Cheryl Curnow

Job Title: Deputy Manager

Joined: 2019

I have worked in care for 19 years, it was my first job when leaving school and I started as a laundry assistant as I was not old enough to be a care assistant at the time. I joined the care team as soon as I was able and soon worked my way up to care team manager, then deputy manager.


I have worked for the Royal Mencap Society supporting adults with learning disabilities, and as a care practitioner, managing a rehabilitation unit for the elderly as part of a multi-disciplinary team.


I joined Layston Grove in September 2019 when we relocated to Buntingford.


I enjoy working in care as I am passionate about improving the lives of the elderly, I am presented with different challenges daily which keeps me busy and the job fresh and exciting.


Janet

Janet Chapman

Job Title: Administrator

Joined: 2018

Janet enjoys her very varied role. Janet loves welcoming all the residents and getting to know them personally.


Janet has worked in an administrative role within the care industry for many years. Working at Layston Grove Janet can combine her administrative skills with her people skills to provide our residents and their families with a warm reception and efficient service. Janet's job keeps her busy but she always finds time to chat with our residents whom Janet considers friends.