Layston Grove

Keen Avenue, Buntingford SG9 9SU
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9.7 64 Reviews
  • Layston Grove, Buntingford
Layston Grove continues to welcome new residents for residential and residential dementia care both on a permanent basis and for shorter stays.

Located in the market town of Buntingford, Layston Grove care home provides friendly and comfortable residential and dementia care for up to 66 residents. The home is located in a quiet residential area, with good access to transport links and local amenities.

Layston Grove is purpose-built and benefits from facilities such as a bar area, hair and beauty salon and is situated in private and secure gardens. Each bedroom benefits from fitted furniture and an en suite wet room.

The Lifestyle Team get to know each resident, working with them and their loved ones to create activity programmes so day-to-day life is as each resident wishes. The catering team ensure that mealtimes are sociable and pleasurable times of each day.

Care colleagues provide individual and compassionate care, by getting to know each individual and building strong relationships with them and their loved ones.

Layston Grove is operated by Anchor. Anchor has more than 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Layston Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Liz Parker (Home Manager)
  • Admission Criteria
    • Please contact Layston Grove directly with your enquiry
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Number of floors: 3

Funding & Fees Guide for Layston Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,760
    • Self-Funded Residential Dementia Care from £1,760
    • RESPITE Self-Funded Residential Care from £1,760
    • RESPITE Self-Funded Residential Dementia Care from £1,760

  • Our Inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Layston Grove directly to discuss our fees.
  • (these prices are only a guideline, please contact Layston Grove to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Layston Grove.


  • Parking

  • Onsite parking is available, including disabled spaces.


Layston Grove Reviews (64)

Total of 64, showing 41-60
9.7

Layston Grove has a Review Score of 9.7 (9.715) out of 10, based on 27 reviews in the last 2 years. Over all time Layston Grove has 64 reviews.

Overall Experience

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Date Published

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Review from Gillian G (Niece of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the quality of provision at Layston Grove since it opened and this has continued since the Covid pandemic. From the outset, the management and staff of the home were proactive in keeping residents safe and stopped visiting before other homes did.
Since then staff have gone
over and above in protecting my Aunt and providing a full programme of activities to keep her and the other residents stimulated and happy. Contact has been encouraged through phone calls, video chats and even web get-togethers.The social media page is posted almost daily, so that family and friends know what has been going on. The quality of care and support has been very good, and I am confident that has not changed. All staff have always been so welcoming, approachable and keen to help in all circumstances. Their all-inclusive policy is good value for money and makes financial planning easier. I would recommend Layston Grove to anyone looking for care for their loved one.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your positive feedback and taking the time to write a review. I am very proud of my team and all that they do and will ensure they receive this lovely feedback. Thanks again for your wonderful comments, we really appreciate them.


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Review from Roya C (Stepdaughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the team enough for all their dedication and outstanding care is given. The care staff are all utterly devoted to giving the residents the best possible experience, the food is exceptional served by friendly hosts, there is also a lifestyle team that encourage him to take part in some really
wonderful experiences which he thoroughly enjoyed. The housekeepers were all very kind too. Would recommend Layston Grove highly to anyone considering a Care home for a family member.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you so much for your review and the time taken to write it. We are delighted to hear your positive feedback which we will share with the entire team. Thank you again for your wonderful comments.


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Review from T C (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming.
Met all of mum's needs - activities, monitoring weight and drink intake.
Friendly and supportive.
Very proactive with her health needs, taking to GP, overseeing district nurse and medicines in an expert way.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement. We are delighted with your comments and thank you again for writing a review.


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Review from J L (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Layston Grove is the thing that impresses me the most. Everybody is kind, thoughtful and helpful. The home is very welcoming, clean and warm. The facilities, if you use them, are great.
It is expensive but the set price, all-inclusive is very helpful knowing exactly how much to budget
for on a monthly basis.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to review our home. We are delighted by your comments and we will share your feedback with the entire team as it helps the team to understand that everyone's effort is appreciated. Thank you again for taking the time to write up a written review.


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Review from J G (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have got to say that the care my mum has received has been excellent. I couldn't have wished for anywhere better than this. All the staff have been absolutely fantastic. I cannot praise them enough. If my mum has to go in again to a care home, Layston Grove would be my very first choice.
Overall
rating excellent 10 out of 10.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to provide your review of our home. We are delighted that you were so happy with the care and service we provide and we share all our reviews with our entire team. Thank you again for all of your comments.


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Review from H G (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had a wonderful stay. It was just the respite she needed. She spoke very highly of the very kind and caring staff, who were attentive but respectful of her wishes as to what she wanted to do. Mum is on a lot of medication and is very good at coping with this. As her daughter, I was concerned that
this medication wasn't always on time and she had to ask to ensure it was given. What if she hadn't been of sound mind?

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for putting aside time and providing a review of our home. We share all of the reviews and feedback with the entire team and it helps us to understand what we are doing right and where we can improve. Thank you again for all of your comments and we enjoyed having your mother at our home.


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Review from Steven M (Son of Resident) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Layston Grove is highly recommended. Chosen over others despite being located further away due to excellent and correct first impressions. We have no regrets that our mother came here after discharge from hospital and spent the last few weeks of her life in care (dementia) here. The staff immediately
knew our names, and on many occasions, we witnessed high levels of respectful friendly care being given to our mum. All in price per week was not the cheapest, but it was considered good value as it is all-inclusive and the care is high quality. I particularly liked the weekly hairdressing in a house in a quality saloon, weekly hairdo. It is so important a routine for my mother's/generation. Relatives were encouraged to stay for meals and overnight accommodation was arranged as we stayed by our mother's bedside (all free). I wish our mother had been in better health/less advanced dementia as she would have enjoyed participating in many of the various activities that were arranged.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to write a review of Layston Grove. We are delighted that you were so pleased with our care and services. We share all of the reviews and feedback with the entire team, who loved having your mother at our home. Thank you again for all of your comments.


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Review from Suzanne G (Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you enter, you recognise it for the pleasant, well-run home it is and feel at ease.

Reply from Sam Campbell, Home Manager at Layston Grove

Thank you Suzanne, for providing your review for Layston Grove. The team will be delighted to learn how happy you are with everything we do and will help everyone at the home understand the impact of all their hard work.


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Review from N D (Son of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On collecting my mother following her 2-week respite stay, she had nothing but praise for the home and its staff, who I found extremely friendly and helpful. Her room was very comfortable and she enjoyed all her meals. I have already recommended Layston Grove to one of my friends and will continue to
do so. In particular, I found staffing levels very good in comparison to other homes we have used.

Reply from Sam Campbell, Home Manager at Layston Grove

Thank you, N D, for taking the time to write a review for Layston Grove. We share all feedback with the entire team as it helps us all understand what we are doing well and where we can improve. As you have experience of other care homes I am pleased that you appreciated our high staffing levels and staff-to-resident ratios as this is one of the key areas we pride ourselves on being able to deliver.


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Review from Jennie P (Niece of Resident) published on 22 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home enough, the home is amazing, really calm and beautifully decorated, the management and staff are fantastic, very helpful with any questions I had relating to my family members care, nothing was too much, very attentive and polite, the service and food are brilliant.
I would and have recommended this home to everybody I have spoken to. Myself and my family cannot thank the managers and staff enough for their hard work and dedication to every person that comes through the doors from the start of their stay. Thank you.

Reply from Sam Campbell, Home Manager at Layston Grove

Thank you for taking the time to write a review of Layston Grove. We are delighted that you are so pleased with our care and services we have provided. We share all of the reviews and feedback with the entire team, who love to hear how their hard work and effort impacts on our residents and also their loved ones. Thanks again- your family member is an absolute pleasure.


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Review from Hannah M (Granddaughter of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This Care Home is wonderful; my Gran is being given the best care. They allow dogs to be taken in, so I can visit with mine and cheer her up. I cannot recommend it enough; the staff are so friendly and attentive without being overbearing. They feel more like friends to the residents which helps with
settling in. The Care Home itself is great; the layout is spot on and the rooms are amazing. It is clean and tidy and has all the little touches to make it feel like home from home; it has a library, a salon and even a cinema! The residents have many outings which is brilliant as it gives them a change of scenery and a feeling of independence. There is a quiet lounge which can be booked out so if you have a special occasion; we booked it out for a pre-Christmas family get-together and it was fabulous. I know that my family can relax as they know that Gran is in a lovely, safe and happy place that she feels is home.

Reply from Sam Campbell, Home Manager at Layston Grove

Thank you for taking the time to review Layston Grove, Hannah, we all really appreciate it as it helps us enormously understand what we are getting right and where we might improve. We are delighted that you and your Gran are so happy with us and it makes us all so proud to learn that all we do is so well received. We are delighted that visiting your gran is such a pleasure as this is exactly what we are aiming for as we know it really helps - we want all visitors to come as and when and treat it as if it were their loved one's home.


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Review from Sheila C (Niece of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to have an exploratory look around Layton Grove for my elderly uncle. I was extremely impressed and about 4-6 weeks later visited again, this time to actually look into Uncle moving in. On my arrival for my second visit, the lady on reception greeted me and then proceeded to say, I believe you
came and saw us before for your uncle and mentioned him by name. Amazing! She made me feel instantly that this was somewhere, where people came first and Uncle would be well cared for.
Gosh, how right was that. Uncle has now lived in Layston Grove for nearly two months and he is so happy. The care is wonderful, the staff are kind, professional, friendly and so caring. His health has improved beyond compare. He has been taken out to lunch, they are taking him shopping in town this week. Everything is excellent and I would totally recommend the home to anyone.

Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to provide Layston Grove with a review. We share all reviews with our team as they are a great way for us all to understand what we are getting right and where we can improve. We are delighted that your uncle is so settled and both you and he have found all that we do, so helpful.


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Review from B O (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has improved tremendously after just two months in Layston Grove.
The care and support she has received has been outstanding.
She repeatedly says that she does not regret giving up her home to go in there and that she is very happy. We always receive a lovely welcome when we visit.

Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for sharing your feedback with us on yours and your mothers view of our home. We are delighted that you are both happy and your feedback is shared with the entire team which helps us understand what we are doing well and where we might need to improve. Thank you for taking the time to review, we appreciate it.


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Review from David W (Son-in-law of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only know Layston Grove as a visitor but I do know that your care and sensitivity of your staff have brought my mother-in-law back to life. She was at death's door after her accident but now she's firing off emails, writing her book, coming out to see us and even contemplating a trip to London. This
is all down to the sensitive, non-intrusive and all-encompassing empowerment care offered by your wonderful staff. Thank you.

Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to provide your review of our home. We are delighted that you are so happy with the care and service we provide and we share all our reviews with our entire team. Your review is immensely helpful to us, as it helps us understand where we are working well and where we can improve.


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Review from S H (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Layston Grove is the most remarkable care home, so glad we found it for mum. The atmosphere when we visit is always so friendly and homely. The staff are wonderful, nothing is too much for them. They constantly communicate with, look out for and interact with the residents and their families making
it feel like one big family. The activities they do with the residents are amazing and go way beyond anything I have seen at any other care home, are tailored to the residents and range from amazing unusual crafts to baking, pamper days, entertainment and film nights (with popcorn). They also regularly take the residents out and about including trips out, meals at the pub and afternoon tea, but also normal things like trips to the library and the shops. It really is home from home. Mum still does all the things she used to be able to do and more but now in a very very effective and pleasurable assisted living environment. I can't fault it. I would live there myself if I could.

Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for putting aside time and providing a review of our home. We share all our reviews with the entire team and it helps us understand what we are doing right and where we can improve. We are delighted that you are so happy with your mums care at Layston and the team will be delighted to hear all your comments.


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Review from D P (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feels homely and welcoming, staff always approachable and helpful and doing their best to help mum settle in.

Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement. We are delighted that you are happy with our home.


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Review from Brian W (Son of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home, with all modern facilities. The staff are all very helpful and happy and nothing is too much trouble.
My mother has settled in well and she seems very happy and content at Layston Grove.

Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to provide a review. We are delighted that yourself and your mother are happy at our home. We share all the feedback with the entire team as it helps us understand where any improvements can be made so we appreciate the effort on your behalf, thank you.


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Review from Susan H (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Layston Grove in May 2018 after many weeks in hospital respite. From day one we have been constantly impressed by the facilities and care provided at the home. All staff are approachable, friendly and extremely professional in looking after Mum. As yet, there are many opportunities provided
within the home and around the local town and the staff are doing their best to get Mum to join in.

Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to review our home. We provide this valuable feedback to all our team which helps us enormously. We are delighted that you and your mum are happy with our care and facilities and we look forward to continuing to provide our high standards of care.


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Review from J G (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved in during 1st week so a few teething problems to start obviously. She has settled and enjoys being pampered on Fridays by the hairdresser. She had a front seat in the Cinema room to watch the Royal wedding and enjoys the lovely reception after, as did we. She also enjoyed a 1-1 trip to a local
coffee shop with one of the carers. We also had a family afternoon tea in the tea room with lovely sarnies and cakes. Unfortunately mum had to go into hospital to have a Hernia op n lots of care and sympathy were shown.

Reply from Sian Ellis, Marketing Director at Layston Grove

Thank you for taking the time to provide a review of our home. We are pleased that you and your mum are happy with the care and services we provide and we will share your valuable feedback with the entire team which helps us understand the areas where we can improve.


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Review from Peter H (Brother of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration given to my brother by the staff and management at Layston Grove has been excellent.
My wife and I visited many care homes prior to Layston Grove but nothing came up to their standard. The only criticism I have is that his room could be vacuumed more regularly, having said
that it is only a minor item.

Reply from Sian Ellis, Marketing Director at Layston Grove

We are delighted that your brother and indeed yourself and your wife are happy with our home and we appreciate the time and effort taken to write the review. We use this information to review and share with all our staff so we welcome the feedback as it really does help us know what we are doing right and what else we can do to improve. Please continue to provide feedback either via care home.co.uk or with our home manager Sam or Chris or Andrew the owners who are often at the home. Thanks again for your time and we value your feedback.


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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Layston Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Layston Grove is calculated as follows: ( (263 Excellents x 5) + (40 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 319 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Layston Grove is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 02 Apr 2025

We currently have three vacancies for care. Please contact Layston Grove for further details.


Awards / Recognitions (10)

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Meet the Team (2)

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Cheryl Curnow

Job Title: Deputy Manager

Joined: 2019

I have worked in care for 19 years, it was my first job when leaving school and I started as a laundry assistant as I was not old enough to be a care assistant at the time. I joined the care team as soon as I was able and soon worked my way up to care team manager, then deputy manager.


I have worked for the Royal Mencap Society supporting adults with learning disabilities, and as a care practitioner, managing a rehabilitation unit for the elderly as part of a multi-disciplinary team.


I joined Layston Grove in September 2019 when we relocated to Buntingford.


I enjoy working in care as I am passionate about improving the lives of the elderly, I am presented with different challenges daily which keeps me busy and the job fresh and exciting.


Janet

Janet Chapman

Job Title: Administrator

Joined: 2018

Janet enjoys her very varied role. Janet loves welcoming all the residents and getting to know them personally.


Janet has worked in an administrative role within the care industry for many years. Working at Layston Grove Janet can combine her administrative skills with her people skills to provide our residents and their families with a warm reception and efficient service. Janet's job keeps her busy but she always finds time to chat with our residents whom Janet considers friends.