Our Inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Layston Grove directly to discuss our fees.
Visitors are welcome at Layston Grove.
Onsite parking is available, including disabled spaces.
Layston Grove has a Review Score of 9.7 (9.715) out of 10, based on 27 reviews in the last 2 years. Over all time Layston Grove has 64 reviews.
Review from Keith H (Son of Resident) published on 15 June 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sian Ellis, Marketing Director at Layston Grove
Thank you for taking the time to review our home and provide feedback. This is incredibly useful for us to share with our staff and review our facilities and services. We welcome any suggestions and further feedback so please continue to provide via this forum or indeed chat with our home manager Sam or indeed Andrew and Chris, the owners who are regularly at the home. Thank you again for your feedback, we are delighted that you are happy with our home and Sam will be in contact directly regarding your comments regarding the younger staff which is very much appreciated.
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Review from Robin S (Son of Resident) published on 15 June 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sian Ellis, Marketing Director at Layston Grove
Thank you for taking the time to review our home. We are delighted that your mother is happy with us and we use the information you provide to share with our all our staff. Our activities manager, is now with us on a full time basis and so we are confident that everyone's individual needs will be taken into consideration. Please continue to provide feedback either via here or directly with our home manager Sam who is always on hand to talk though any considerations.
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Review from Perry S (Son of Resident) published on 14 June 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sian Ellis, Marketing Director at Layston Grove
Thank you for taking the time to review our home. We find this feedback very helpful to share with all our staff and understand where we can improve. We are delighted that your mother is happy with us and now that Michelle our activities manager is on board full time, we are looking forward to all the planned activities, outings and interaction she is developing. We welcome any input you may have. Thanks again for your feedback.
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Review from Sandra A (Daughter of Resident) published on 4 May 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
MOST IMPORTANT of all my mother is now safe, eating properly, having her hair & nails done every Friday, joins in with armchair keep fit, has started knitting!! Does her daily crosswords with her newly made friend. Thank you Layston Grove.
Reply from Sian Ellis, Marketing Director at Layston Grove
Thank you for taking the time to review our home and we are delighted that you are happy with our home and services. Our dedicated Lifestyle Manager starts with us on Monday 14th May and we are confident that she will build on the existing range and deliver a comprehensive and stimulating programme tailored to our resident's needs and abilities. Thank you for the feedback, we really do appreciate it and look to this to continually improve our services.
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The Review Score of 9.7 (9.715) out of 10 for Layston Grove is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.715 for Layston Grove is calculated as follows: ( (263 Excellents x 5) + (40 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 319 Ratings = 4.715
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Layston Grove is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Oct 2024
Caring
Effective
Responsive
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Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 02 Apr 2025
We currently have three vacancies for care. Please contact Layston Grove for further details.
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Job Title: Deputy Manager
Joined: 2019
I have worked in care for 19 years, it was my first job when leaving school and I started as a laundry assistant as I was not old enough to be a care assistant at the time. I joined the care team as soon as I was able and soon worked my way up to care team manager, then deputy manager.
I have worked for the Royal Mencap Society supporting adults with learning disabilities, and as a care practitioner, managing a rehabilitation unit for the elderly as part of a multi-disciplinary team.
I joined Layston Grove in September 2019 when we relocated to Buntingford.
I enjoy working in care as I am passionate about improving the lives of the elderly, I am presented with different challenges daily which keeps me busy and the job fresh and exciting.
Job Title: Administrator
Joined: 2018
Janet enjoys her very varied role. Janet loves welcoming all the residents and getting to know them personally.
Janet has worked in an administrative role within the care industry for many years. Working at Layston Grove Janet can combine her administrative skills with her people skills to provide our residents and their families with a warm reception and efficient service. Janet's job keeps her busy but she always finds time to chat with our residents whom Janet considers friends.
