The Meadows has a Review Score of 8.3 (8.310) out of 10, based on 2 reviews in the last 2 years. Over all time The Meadows has 10 reviews.
Review from Christine G (Daughter of Resident) published on 29 November 2024
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Review from Sharon H (Daughter of Resident) published on 28 May 2024
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Review from Gillian W (Wife of Resident) published on 26 April 2022
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Review from Adrian W (Son of Resident) published on 10 September 2021
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Reply from Richard Deverson, Ops Director at The Meadows
It is a rare privilege to provide care to one individual over such a long period and to be able to continue that care as her needs increased. The team at Windmill House remember her fondly; when the time was right for her to be cared for at The Meadows, the continuity in that care continued with familiar faces and the high standards that she enjoyed so much.
From all the team who have cared for her over the years, many thanks to you and all the family for the faith and trust you put in us all; we will miss her.
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Review from Tim G (Son of Resident) published on 3 August 2021
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Reply from Richard Deverson, Ops Director at The Meadows
Thank you for taking the time to send in this review. We were privileged to care for your mother when she needed us and we enjoyed the positive interaction with you as a family. Everyone at The Meadows recognises the importance of close family who often become a significant part of the care 'team'. This made the last 16 months so much more challenging - though by continuing to work together and throughout communicate effectively by whatever means we could, you remained involved, even at the most difficult time. Many thanks again, Tim. With love and best wishes from all the team at The Meadows.
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Review from Susan L (Daughter of Resident) published on 11 May 2021
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Reply from Richard Deverson, Operations Director at The Meadows
Good afternoon Susan - thank you so much for taking the time to give this feedback to The Meadows. We consider our families part of the care team, and we have all felt the absence of visitors through the last year, and we look forward to seeing you all soon.
Regular and clear communication has been key to reassure and respond as soon as we have been able to as situations have changed.
Thank you again.
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Review from Sally W (Daughter of Resident) published on 11 May 2021
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Reply from Richard Deverson, Operations Director at The Meadows
Thank you, Sally - it has been a privilege to care for your parents at The Meadows. It is always a difficult decision, and the team were delighted to support both them and all the family during their stay.
Thank you for taking the time to give this feedback.
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Review from Rachael G (Daughter of Resident) published on 31 July 2020
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Reply from Richard Deverson, Operations Director at The Meadows
Many thanks for taking the time to write this review. It was a privilege to care for your mother with such support from you and the family. Thank you from us all at The Meadows.
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Review from Cath P (Daughter of Resident) published on 27 January 2020
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Reply from Richard Deverson, Operations Director at The Meadows
Everyone at The Meadows strives to deliver the best possible care - it was a privilege to care for your father and thank you for taking the time to send this review in. It is much appreciated by all the team.
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Review from Darren S (Son of Resident) published on 24 December 2019
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Reply from Richard Deverson, Operations Director at The Meadows
On behalf of the team at The Meadows many thanks for this acknowledgement. It has been a privilege to care for your father throughout his stay with us at the home, supporting you all through the most difficult times. Best wishes from all the team.
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The Review Score of 8.3 (8.310) out of 10 for The Meadows is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for The Meadows is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.31 Points relating to the number of positive Reviews for The Meadows is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 2 Positive Reviews ÷ 10.8 = 0.185
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Oct 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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