High Meadows

High Meadow Close, Pinner, London HA5 2HD
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9.6 56 Reviews
  • High Meadows, London
Designed by award winning architects, High Meadows is a 45 bed care home providing premium rooms and landscaped gardens in the heart of Pinner.

Their mission is to provide a home from home environment, delivering personalised care by highly skilled and compassionate staff. They believe respecting people’s choices and beliefs is just as important as looking after their physical well-being. As such, all care plans are individually tailored and regularly updated by doctors and therapists in consultation with the resident and their loved ones.

Our smart and comfortable bedrooms have en-suite and shower facilities, and are furnished with an electric bed, smart TV with Sky, as well as Wi-Fi and telephone access. Ground floor rooms also have a private terrace garden, and everyone can participate in gardening the communal grounds.

Communal areas can be used for socialising and relaxation, including dayrooms, a library, cinema, salon with attending beauty therapists, and newly landscaped gardens.

Each unit has its own dining room with daily menu’s tailored to taste. Vegetarian and special dietary considerations are provided for. Meals can be served in the dining rooms or as room service, for those residents who prefer to eat in their own room.

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Care Provided by High Meadows

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Vivo Medical Care Ltd
  • Person in charge
  • Mariana Costa (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for High Meadows

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • They are open and available to be visited 24 hours a day and 7 days a week. Feel free to drop in for a viewing and someone can take you around on a tour.


  • Parking

  • There is parking within the grounds of the Home itself and also along the surrounding roads.


High Meadows Reviews (56)

Total of 56, showing 1-20
9.6

High Meadows has a Review Score of 9.6 (9.618) out of 10, based on 31 reviews in the last 2 years. Over all time High Meadows has 56 reviews.

Overall Experience

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  • 13
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Date Published

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Review from L C (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been here for 2 months now and has settled gradually due to the excellent care and patience of the staff. An up to date purpose built facility, which is extremely clean. The staff are lovely. Very much like a top quality hotel.

Reply from Mariana Costa, Home Manager at High Meadows

Thank you for your kind review. We're thrilled to hear that your mother has settled in well and is receiving excellent care. Our team strives to create a comfortable and welcoming environment, and we truly appreciate your feedback.


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Review from S G (Niece of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High Meadows is always a welcoming environment. The staff are friendly and willing to help with any enquiries. I was impressed with the surroundings and the standard of care and cleanliness. I have visited a number of care homes in the past while looking for a residence for my mother and only regret
that this home was not open then.
I am not normally at the home when meals are served but my aunt has always enjoyed the food and loves the homemade cake with tea in the afternoon. The carers always greet her by name even though she no longer hears them.
Relatives were kept informed and reassured during the recent coronavirus incident, masks, gloves and gowns were provided for any visitors and additional cleaning was carried out.
There is a good variety of activities provided for residents each month.

Reply from Mariana Costa, Manager at High Meadows

Thank you so much for taking the time to leave such a thoughtful review. We are committed to ensuring that all our residents feel cared for and valued and we're glad that this has been reflected in your aunt's experience. Thank you for your continued trust and support. We are so pleased to have had the opportunity to provide care for your family and we truly appreciate your feedback.


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Review from Pam N (Wife of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in High Meadows for what should have been a month's respite care that due to circumstances will be extended. He has several medical issues requiring a lot of care and this is given with kindness, patience and promptness. His room is very comfortable, and warm and with a small patio.
I have put in a couple of bird feeders, now hoping the birds arrive soon! The only issue we sometimes have, and this is not a criticism, but there can be language issues, particularly for elderly people. It's not a case of staff's command of English, but their accents can sometimes be strong and can make it hard to communicate with especially if you're elderly and hard of hearing. A few times I've had a conversation with a new face to me, and I can see they can't understand what I'm saying but take an educated guess leading to the odd confusion. However we are all getting used to one another and when I leave my husband I am confident I am leaving him in safe, competent and kind hands. Thank you all.

Reply from Mariana Costa, Home Manager at High Meadows

Thank you so much for your thoughtful review. We're so pleased to hear that your husband has been receiving the care and attention he deserves and that his room is comfortable. We also appreciate your kind words about the kindness, patience and promptness of our staff. We understand your concerns regarding communication and we want to reassure you that all of our staff members are fluent in English. While their accents may vary, which is quite common in a multicultural environment, we always strive to ensure clear communication. We truly appreciate your understanding as we work together to provide the best possible care. Your husband's safety and well-being remain our top priority and we're grateful for the trust you place in us. Thank you again for your feedback and please don't hesitate to reach out if you have any further concerns or questions.


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Review from C G (Daughter of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Upstairs residents appear to be left out of entertainment schedule, most of the time. No stimulation. Sometimes they are unattended in lounge or bedroom whilst staff are in meetings. On one occasion someone needed personal care, but no staff on hand, even though resident was calling out.
Staff very
pleasant, and willing and caring, when around. Activities organiser post mostly vacant. Food menu has not much variety for those on soft food diet.

Reply from Mariana Costa, Home Manager at High Meadows

Thank you for sharing your feedback. Please be assured that we are committed to offering a variety of activities and we work hard to fill any vacant roles in the Home to ensure we have the right people to meet our residents' needs. We always consider each resident's preferences and health conditions when planning activities. While some may not participate in group sessions, we offer 1-1 activities tailored to their needs, which may not always be immediately visible but still provide valuable engagement. Regarding the soft food menu, we ensure it follows the daily menu as closely as possible, providing choices where we can. For residents who are unable to express preferences, we follow their care plans and consult families for guidance. If you'd like to discuss in more detail, I'd be happy to arrange a meeting at your convenience. Thank you once again for bringing your valuable feedback to our attention as we continue to enhance the care and experience for all of our residents.


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Review from Helen M (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family found the care given to my elderly Father was excellent. The staff genuinely took an interest and concern in my Fathers welfare and comfort. Knowing this meant the family did not have the constant worry about how my Father was doing on a day-to-day basis as the staff always kept us fully
informed.

Reply from Mariana Costa, Home Manager at High Meadows

Thank you for your wonderful review. We are so pleased to hear that your father received excellent care and that our staff's genuine concern for his well-being brought peace of mind to your family. Keeping families informed and comfortable is a priority for us and we are grateful for the trust you've placed in our team. Thank you for sharing your experience!


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Review from William C (Relative of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to take a moment to express my sincere appreciation for the exceptional care and service provided at High Meadows. The professionalism and friendliness of the staff are truly commendable. Everyone goes above and beyond to make my mom feel comfortable and supported, which creates such a warm
and welcoming atmosphere.
I also want to highlight the new manager's approachability and responsiveness. It's evident that she is always eager to help and is committed to ensuring that both residents and their families feel heard and cared for. It's rare to find such a dedicated and compassionate team, and I'm genuinely grateful for everything they do.
Their hard work and dedication do not go unnoticed, and I'm so thankful for the peace of mind they provide.

Reply from Mariana Costa, Home Manager at High Meadows

Thank you for your kind review. We're thrilled to hear that you and your mom have had such a positive experience at High Meadows. It's wonderful to know that our staff's professionalism, friendliness and all the team have made you feel supported. Your appreciation of our team's hard work means a lot to us and we're grateful for the opportunity to care for your mom.


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Review from C J (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at High Meadows for nearly 8 months and has settled in very well. All the staff are very caring and attentive to her everyday needs. Any concerns or questions we have had have been dealt with in a timely, professional and caring manner. High Meadows is just the kind of care home we
hoped for.

Reply from Mariana Costa, Manager at High Meadows

Thank you for your kind review. We are so pleased to hear that your mother has settled in well at High Meadows and that her care needs are being met with attentiveness and professionalism. It's our goal to provide the highest standard of care, and we're delighted that you feel confident and supported in her care.


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Review from Sharon C (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the excellent care and nursing needs for our dad, the staff are always polite and friendly and they show respect to our dad, especially when feeding him, they are so gentle with him. His room is always clean and when we visit he is always clean and cared for. As soon as you walk
through the door in reception it's clean, airy and bright. The food our dad received is excellent to the point we could eat it, good portions. It was his 90th birthday 2 weeks ago and the staff came in with a birthday cake and sang happy birthday to him. They also decorated too. Honestly we have nothing but praise for the Home and the staff.

Reply from Mariana Costa, Home Manager at High Meadows

Thank you for your kind review. We're so pleased to hear that your dad is receiving excellent care and that the staff are making a positive impact on his well-being. We're also glad he enjoyed his 90th birthday celebration. Your feedback means a lot to us, and we truly appreciate your trust and support.


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Review from Sylvia F (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in the home for two months now. All staff I have had contact with have been very friendly and helpful. I also feel that the staff do their very best to accommodate the needs and wishes of our mother. Activities are held daily and seem appropriate. There have been some very good music
events which our mother has really enjoyed. Other residents are also friendly and speak extremely positively about the home. I do find the rooms a little small but there is adequate space for clothing and personal belongings. The beds are very high quality with anti bedsore mattresses and the room is kept spotlessly clean. My mother also has a small private outside area which for her is lovely. She has a bird table and enjoys watching the activity. The food is also excellent, the meat is tender and there is good variety. Management is efficient and responsive. The cost of the home is a little on the high side, particularly in view of the smaller rooms, but otherwise we are extremely satisfied.

Reply from Mariana Costa, Manager at High Meadows

Thank you for taking the time to share your thoughtful review. We are delighted to hear that your mother is enjoying her time at High Meadows and that the staff have been able to meet her needs and wishes. It's wonderful to know she's been enjoying the activities and the music events.


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Review from R R (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad arrived unexpectedly at High Meadows a little over three months ago now to a wonderfully warm welcome, since which time he has received nothing but kindness from everyone with whom he has had contact. However there is one significant area of concern which is that of communication. Whilst unfailingly
kind, a number of staff have a poor understanding /command of spoken English which causes Dad considerable anxiety and stress as he is never quite sure whether or not he has been understood. Likewise having to seek clarification about what has just been communicated to him can sometimes leave him not just confused but at times feeling unsafe.

Reply from Mariana Costa, Home Manager at High Meadows

Thank you for your review and for sharing your feedback. We are delighted to hear that your dad received such a warm welcome and that he has felt the kindness of our team since arriving at High Meadows. Providing a caring and supportive environment is always our top priority. We understand your concerns regarding communication and the importance of ensuring that your dad feels fully understood and comfortable. We will address this with our staff and make sure that any communication challenges are resolved, so your dad can feel more confident and at ease. We're committed to providing additional support where needed to ensure clarity and reduce any stress. Please know that we are dedicated to continuously improving and ensuring the well-being of all our residents. If you have any further concerns or if there's anything else we can do to support your dad, please don't hesitate to reach out. We truly appreciate your feedback and remain focused on providing the best care for your dad.


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Review from Sandra M (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My main worry is the lack of management presence at weekends, with emails being left until Monday to be dealt with.
The staff are very friendly and helpful and my father seems very happy at High Meadows. Long may it continue.

Reply from Mariana Costa, Home Manager at High Meadows

Thank you for your feedback and for your kind words about the staff and your father's happiness at High Meadows. I want to reassure you that while there isn't a manager physically on-site over the weekend, I am always monitoring emails and in close contact with the home. I also conduct spot visits and have access to the CCTV system for remote checks, ensuring continuous oversight. Additionally, the Deputy Manager and I are available via an on-call number for any urgent concerns, and our reception and nursing teams are ready to assist with any matters that arise. We've had no incidents related to weekend management, and I am always available to meet with relatives if needed. Thank you again for sharing your thoughts, and we remain committed to providing excellent care.


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Review from Stephen S (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in to High Meadow in August 2024 after several falls and a diagnosis of Dementia and a brain tumour. The home is bright, airy and well-furnished. There is a television room and a dining room in each unit, for the residents that are mobile. Sadly my mother is bedbound. We have found the
staff very kind and caring and nothing is too much trouble. We have also found the same when dealing with management. I cannot single out one member of staff as it would not be fair, but suffice to say that they are all very attentive, patient and happy to chat to me and answer any questions I may have and are a hardworking dedicated team of professionals. Of course, nobody wants a parent to end up in care, but in some cases it is unavoidable. I am just happy and confident that my mum is in the best possible place and is being looked after very well.

Reply from Mariana Costa, Manager at High Meadows

Thank you for taking the time to share your thoughtful review. We truly appreciate your kind words and are so pleased to hear that your mother has been receiving such positive care at High Meadows.


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Review from Alison W (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our almost 100 year old mother has been at High Meadows for about 3 months, before which she was living pretty independently in her own house. She made the decision to go into residential care as she felt she did not want "to have to think any longer". She has indeed earned the privilege of just having
a rest and her wish has been realised. My sister and I in turn, could not have hoped for her to have more caring, professional and skilled staff or a more comfortable room (complete with small garden).
Mum suffers a level of anxiety at times and the staff not only care very well for her physically, they are also understanding of her emotional needs.
The overall ambiance at High Meadows is friendly, calm and reassuring and the communication between the home and family is excellent.
We feel very lucky to have found High Meadows for mum and cannot recommend it highly enough!

Reply from Mariana Costa, Manager at High Meadows

Thank you so much for sharing your positive experience with us. We are truly honoured to care for your mother, and it's wonderful to hear that she is finding comfort and peace at High Meadows. We also deeply appreciate your kind words about the ambiance of our home and the communication we maintain with families. It's our goal to create a calm, reassuring environment where both residents and their loved ones feel supported.


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Review from M S (Guardian of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very very pleased with the overall care and support from care home staff, very helpful, disciplined, great care and support.
Whenever I visit the care home I see smiley faces always ready to co-operate with me and answer any queries or questions I ask them.
Blessing's.

Reply from Mariana Costa, Home Manager at High Meadows

Thank you so much for your thoughtful review. We're thrilled to hear that you are pleased with the care and support your loved one is receiving. Our team is dedicated to providing the best care possible and it's wonderful to know that their helpfulness and positive attitude make such a difference. We truly appreciate your kind words and your trust in us.


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Review from S S (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise management, nursing staff and indeed every staff member, in the office, the caterers and all the care givers enough. My mother was treated with such kindness, gentleness and respect throughout her stay. At her eventual passing, every aspect was handled with compassion and professionalism.
This meant that a very emotional and distressing time for the family was eased as much as was humanly possible, for which we all express our sincere and heartfelt thanks.

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Review from B L (Friend of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one the care and compassion shown by all staff was exemplary. She was very warmly welcomed which was important given this was her first excursion into care and thereafter, she developed a perfect professional relationship with the staff who dealt with her personal needs. The management equally
were fully consistent with her situation and always aware of her current position.

Reply from The Manager, Manager at High Meadows

Thank you very much for the kind feedback you have provided. We greatly value your appreciation. Please remember that we are always here to listen and make it better for your loved ones. Take care!


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Review from Kate R (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I cannot thank High Meadows enough for the care and compassion they have shown, not only to our parents but also to us while our parents were residents at the home. Mum and Dad were both admitted after recent stays in hospital, initially for respite. Mum came home after 8 weeks but Dad,
who had greater nursing needs, stayed there. The staff were outstanding. Dad was treated with respect and dignity at all times. All staff were so friendly and nothing was too much trouble. The home is like a hotel, in fact, that's what we called it 'the respite hotel'. The rooms are clean, spacious and well-equipped. There are activities for residents in the morning and afternoon and the dining rooms are beautifully laid out. Dad spent 3 months at the home and sadly passed away at the end of October. All staff went above and beyond our expectations following Dad's death - their support for us as a family has been amazing, even in the days since his passing, this has continued.

Reply from The Manager, Manager at High Meadows

Thank you very much for your kind words and appreciation for the care provided by the staff. This is what makes the job we do worth and satisfaction. I will pass your praise to all the staff. We wish you all the best and good health, especially Mum. Please do visit us when you are around. thank you, again!


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Review from Brian P (Son of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

High Meadows, the whole team provide excellent care for our dad and it is like a little family for all the residents with great understanding of the needs and care requirements for every resident.

Reply from High Meadows, Manager at High Meadows

Dear Brian, thank you for the feedback. We really appreciate your feedback as it helps us to improve the service we provide to our service users. Family's support means a lot to us. Thank you!


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Review from Susan G (Friend of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High Meadows is a lovely home in every aspect. My friend is so happy and content there. When it was his birthday, a lovely get-together with all the other residents was organised which is lovely for all the other residents too.
A very well-liked care home with all the residents cared for in all facilities.

Reply from High Meadows, Manager at High Meadows

Dear Susan, thank you very much for your kind words. We are very glad that your friend is happy here so as you feel reassured. Thank you again, for the feedback.


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Review from L B (Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent except for the food which is deteriorating, not as good as it was when I first came. Everything else is very good.

Reply from The Manager, Manager at High Meadows

Thank you for your kind review. we are trying our best to make the food likeable for everyone. The chef is always ready to listen and will speak to you soon. Again, thank you for the appreciation and we are very glad to be part of your life and be able to support you.


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Current Review Score: 9.6 (9.618)

Overview of Review Score

The Review Score of 9.6 (9.618) out of 10 for High Meadows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.618 for High Meadows is calculated as follows: ( (259 Excellents x 5) + (77 Goods x 4) + (16 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 359 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for High Meadows is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about High Meadows

What types of Care is High Meadows registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does High Meadows provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does High Meadows have?

There are 45 Single Rooms.

What are the Facilities & Services at High Meadows?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is High Meadows to the centre of London?

12.3 mile(s) as the crow flies, distance by road may be significantly further.