High Meadows

High Meadow Close, Pinner, London HA5 2HD
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9.6 56 Reviews
  • High Meadows, London
Designed by award winning architects, High Meadows is a 45 bed care home providing premium rooms and landscaped gardens in the heart of Pinner.

Their mission is to provide a home from home environment, delivering personalised care by highly skilled and compassionate staff. They believe respecting people’s choices and beliefs is just as important as looking after their physical well-being. As such, all care plans are individually tailored and regularly updated by doctors and therapists in consultation with the resident and their loved ones.

Our smart and comfortable bedrooms have en-suite and shower facilities, and are furnished with an electric bed, smart TV with Sky, as well as Wi-Fi and telephone access. Ground floor rooms also have a private terrace garden, and everyone can participate in gardening the communal grounds.

Communal areas can be used for socialising and relaxation, including dayrooms, a library, cinema, salon with attending beauty therapists, and newly landscaped gardens.

Each unit has its own dining room with daily menu’s tailored to taste. Vegetarian and special dietary considerations are provided for. Meals can be served in the dining rooms or as room service, for those residents who prefer to eat in their own room.

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Care Provided by High Meadows

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Vivo Medical Care Ltd
  • Person in charge
  • Mariana Costa (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for High Meadows

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • They are open and available to be visited 24 hours a day and 7 days a week. Feel free to drop in for a viewing and someone can take you around on a tour.


  • Parking

  • There is parking within the grounds of the Home itself and also along the surrounding roads.


High Meadows Reviews (56)

Total of 56, showing 21-40
9.6

High Meadows has a Review Score of 9.6 (9.618) out of 10, based on 31 reviews in the last 2 years. Over all time High Meadows has 56 reviews.

Overall Experience

  • 42
  • 13
  • 0
  • 0
  • 1

Date Published

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Review from C H (Relative of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Don't be fooled by the smart surroundings. The care is very poor. We raised concerns, the manager did not comply with the concerns procedure. She was defensive, one of the most dismissive and arrogant people I have ever met, who also lied. It is clearly a business and not a caring organisation at all.
The carers were pleasant but they were overstretched which meant people did not have their basic care needs met. I have escalated my concerns to the company director - he listened but nothing changed, so it is now with the CQC.

Reply from The Manager, Manager at High Meadows

We regret to learn of your dissatisfaction with your recent experience. Our commitment is to provide exceptional service to all clients while maintaining a zero-tolerance policy towards impolite or abusive behaviour directed at our staff. Regrettably, we were compelled to discontinue the intended service for your loved one due to the family's unacceptable conduct. As a healthcare provider, we endeavour to strike a balance between the best interests of our staff and the standard of care we extend to our residents. We are disappointed that we could not work with you to provide the best care to your loved one. It is imperative to highlight that bodies such as the CQC play a pivotal role in providing support to care providers and safeguarding the public from harm, so as a secure work environment for healthcare professionals. We take your feedback seriously and seek to redress any issues, always mindful of our legal obligations. we appreciate your feedback.


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Review from S T (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother likes living here but she would like more attention to the small things which make life pleasurable - more attentive to her personal needs - being treated as an individual.

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Review from M V (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is receiving excellent care. The staff are very helpful and kind. I am kept updated on any changes to my mother's medication. High Meadows is a beautiful peaceful home and the cleanliness throughout is outstanding.
My mother has settled in very well and I would highly recommend this nursing
home.

Reply from The Manager, Manager at High Meadows

Thank you very much for your kind and positive review. We try our best to make sure our residents are looked after well and happy at the home. Your co-operation and support is highly appreciated!


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Review from M H (Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy in this excellent care home, celebrating my 90th birthday next month. I have as much care as needed being fairly independent. In fact, my health has improved since living here, having 24-hour care and enjoying excellent food, though too much at times! My patio garden, bird feeders, and
water bowl give an excellent source of pleasure. My computer keeps me in daily up-to-date info into the big wide world while living in a comfortable bubble.

Reply from The Manager, Manager at High Meadows

Thank you very much for the lovely feedback. We will continue to support and help you to achieve your daily goals as much as we can. We are very happy to have and support you here at High Meadows. Love from all the staff.


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Review from D J (Resident) assisted by family/friend published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been living at High Meadows for over a year. I am happy in my room and with the care I receive from the staff, who are all very kind to me.

Reply from The Manager, Manager at High Meadows

Thank you for the review with your kind words. Your reviews will be taken very seriously and we will work towards the betterment of service and make your life more enjoyable and exciting at High Meadows.


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Review from K E (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are friendly and caring and respectful and approachable at all times. The surroundings are lovely and the home peaceful for all residents.

Reply from The Manager at High Meadows

Thank you for your review. We appreciate your kind words, as they boost our pride in our work. Will pass this on to all the team. Thank you again!


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Review from M L (Friend of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was well cared for by caring staff. When well enough she enjoyed excellent activities. She ate well from the very good menu.

Reply from The Manager, Manager at High Meadows

Thank you for your kind words. We are happy to have you as part of our High Meadows family. We greatly appreciate your presence at the home and your good spirit towards all our residents and staff.


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Review from Susan F (Respite Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I has a very restful time at High Meadows. The staff were very sympathetic to my needs and a very low time in my life.

Reply from The Manager, Manager at High Meadows

Thank you very much for your kind words and we very much liked working with you. We hope you are doing great and please visit us for a coffee when you are nearby. Take care!


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Review from M H (Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I value my independence (such as it is) for there is help when needed. I value the endless number of carers for their empathy and kindness. It is no easy task for these Indian lassies caring in a different language and culture and they do very well on the whole.

Reply from The Manager, Manager at High Meadows

Thank you very much and really appreciate your kindness for commenting on the service provided. It is never possible to achieve anything without your support.


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Review from J R (Daughter-in-law of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a lovely day put on by the staff. Great entertainment, great food, and well attended by family and friends. We can't praise enough the wonderful effort put in by everyone involved.

Reply from The Manager, Manager at High Meadows

Thank you for your kind appreciation. We look forward to having more good times with you and everyone!


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Review from Oliver D (Husband of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Summer Fete 19/08/23.
Very enjoyable and very well organised. Lots of lovely food and drink and the entertainment was really good.

Reply from The Manager, Manager at High Meadows

Thank you for your lovely feedback. We are glad you and family enjoyed it well.


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Review from K S (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into High Meadows for respite care after a hospital stay. The staff are very caring and look after him very well. Everything is immaculately clean and the food is good. Dad has Parkinson's and having his medication managed for him has been a higher weight off his mind. I would not hesitate
to recommend High Meadows.

Reply from The Manager, Manager at High Meadows

Dear Katy,
Thank you very much for your kind and encouraging words. I shall pass this to all the staff. We will continue to do our best for dad with your support!


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Review from Gemma B (Granddaughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather was very well cared for at High Meadows and I would recommend them to others. His room was very comfortable and we always felt that all family members including much younger members of the family could visit at any point. The staff were always very friendly and caring.

Reply from The Manager, Manager at High Meadows

Dear Gemma,


Thank you for your kind review. I will surely pass the words to the team. Please do stop by when you are in the area for a cuppa, we would love that. Take care!


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Review from F C (Daughter of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with this care home. Care provided by staff is exemplary. Home environment is comfortable and airy, and reported food is delicious.

Reply from Maya Beekarry, Deputy Manager at High Meadows

Thank you for the positive review - will pass it over to the staff.


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Review from H S (Daughter of Resident) assisted by family/friend published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled very well at High Meadows. We are extremely pleased with the care she is receiving and the friendliness of all the staff. The home has a bright and welcoming environment with lovely gardens which my mother really enjoys.

Reply from Norma Vidot, Manager at High Meadows

Thank you very much for your positive feedback, I will share it with staff.


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Review from Christopher R (Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been convalescing at High Meadows now for 15 months. I have found the house and staff welcoming and supportive. The home is clean, tightly run and has a nice ambience; the staff are friendly and helpful. Some staff have gone beyond the call of duty by providing me with emotional and mental support
when needed. There are regular stretches/exercises involving residents as coordinated by the activities team and a steady stream of activities that culminate in a summer fete. The food is satisfactory although more healthy options would be good. Like most care home establishments turnover of staff is an issue.

Reply from Norma Vidot, Manager at High Meadows

Thank you very much for your feedback, much appreciated, will share with staff.


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Review from F T (Daughter of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is on the nursing unit and has been treated well with his health issues as they have progressed. The staff, although busy, find time to communicate with me and update me, there is a choice of food at mealtimes and it is always well presented. We have experienced some problems with laundry.

Reply from Norma Vidot, Manager at High Meadows

Your feedback is very much appreciated, I will share it with staff. Thank you.


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Review from Judith K (Cousin of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High Meadows offers an extremely high standard of care in all aspects of residential care. The staff without exception were attentive, kind and caring, all had a pleasant manner.
The management were efficient and thorough as well.
The receptionist was helpful, pleasant and kind.

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Review from M N (Husband of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst I have little experience of care homes my initial response is that the care and attention is more than I expected and the level of friendly attitude is very welcome.

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Review from Patricia B (Sister of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the home and all the staff. It's like a first-class hotel.

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Current Review Score: 9.6 (9.618)

Overview of Review Score

The Review Score of 9.6 (9.618) out of 10 for High Meadows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.618 for High Meadows is calculated as follows: ( (259 Excellents x 5) + (77 Goods x 4) + (16 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 359 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for High Meadows is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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