All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
Visitors welcome at any time.
Oakview Lodge has an on-site car park.
Oakview Lodge Care & Nursing Home has a Review Score of 9.5 (9.492) out of 10, based on 25 reviews in the last 2 years. Over all time Oakview Lodge Care & Nursing Home has 71 reviews.
Review from Michael B (Son of Resident) published on 2 January 2025
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you so much for your kind review, I will pass this on to the team. I am glad that your mother has settled into our care, it is an honour to look after her.
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Review from John O (Son of Resident) published on 7 November 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for your kind words. We pride ourselves on offering our residents a home and not simply a place to live.
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Review from K G (Son-in-law of Resident) published on 21 October 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you so much for your kind words. I will ensure they are passed on to the team. Caring for your loved one is a privilege, thank you for choosing us.
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Review from Marie M (Daughter of Resident) published on 26 September 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you so much for your kind words. Your mum is a joy to have in the service, always smiling and ready with a wave. Thank you for choosing us.
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Review from Elaine G (Daughter of Resident) published on 19 September 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you so much for your kind words. It is a pleasure to care for your mother. She is an absolute delight to have in the home.
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Review from Gudrun L (Respite Resident) published on 1 August 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you so much for your kind words and your review. I am glad that you enjoyed your stay. I appreciate the feedback regarding meals and towel rails and will follow up with the relevant teams. Stay well, and you know where we are if you need us again in the future. Please feel free to pop in when you are over this way.
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Review from M F (Next of Kin) published on 24 May 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you so much for your kind words, I will share them with the team. Working in care is a privilege, and we are grateful for your trust in us to care for your wonderful father.
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Review from Sandra G (Daughter-in-law of Resident) published on 30 April 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for leaving a review for Oakview Lodge Care & Nursing Home we appreciate all feedback and comments. We are pleased to hear that our staff are always welcoming and that you are happy with the quality of care our staff team provides.
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Review from Stephanie H (Daughter of Resident) published on 19 April 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to write a review for Oakview Lodge Care & Nursing Home. We are so pleased to hear that your mum has settled in well with us and you are happy with the care our staff team provides. We are also happy to hear that you are always made to feel welcome at our home whenever you visit.
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Review from Martyn S (Son of Resident) published on 18 April 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to leave a lovely review for Oakview Lodge Care & Nursing Home. We are so pleased to hear that you are happy with the care our team provides for your mother and that she is always treated with dignity and respect.
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Review from Thomas G (Husband of Resident) published on 18 April 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are so pleased to hear that you are happy with the care our staff team provides for your wife, the food is always enjoyable and you're always welcome at our home.
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Review from Allan S (Son of Resident) published on 16 April 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home we appreciate all comments and feedback. We are pleased to know that you are always well communicated with by our staff team, your mother is cared for with respect and our facilities are always well maintained.
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Review from Ian M (Son of Resident) published on 16 April 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to write a lovely review for Oakview Lodge Care & Nursing Home. We are pleased to know that your mother receives excellent care at our home and you are always made to feel welcome. I will share your kind words with the rest of the staff team.
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Review from Helen G (Daughter of Resident) published on 16 April 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
We appreciate your feedback and take your concerns very seriously here at Oakview Lodge Care & Nursing Home. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly should you wish to discuss this further.
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Review from C J (Sister of Resident) published on 16 April 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are so pleased to hear that you are happy with the care and activities we provide for your sister. It is also wonderful to know that when you visit our home you are always made to feel welcome by our staff team.
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Review from Sally H (Daughter of Resident) published on 16 April 2024
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to review Oakview Lodge Care & Nursing Home. We are so pleased to hear that you are happy with the care we provide for your mum and you and your family always feel welcome at our home.
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Review from S F (Daughter of Resident) published on 9 April 2024
Submitted via Website •
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
We appreciate your feedback and take your concerns very seriously here at Oakview Lodge Care & Nursing Home. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly should you wish to discuss this further.
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Review from Peter J (Son of Resident) published on 4 April 2024
Submitted via Website •
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Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home
We appreciate your feedback and take your concerns very seriously here at Oakview Lodge Care & Nursing Home. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly should you wish to discuss this further.
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Review from Lisa G (Daughter of Resident) published on 20 September 2023
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Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are pleased to hear that you have been happy with the care and time our staff have given to your Dad and that you have all felt supported as a family. Your kind words mean a lot to us, I will share your wonderful review with the rest of our staff team.
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Review from J H (Husband of Resident) published on 17 July 2023
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Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home
Thank you for taking the time to write a review for Oakview Lodge; we are very pleased that you have been so happy with the care of your wife.
It has been our pleasure to care for her. I will share your feedback with the team, and they will appreciate your kind words.
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The Review Score of 9.5 (9.492) out of 10 for Oakview Lodge Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.492 for Oakview Lodge Care & Nursing Home is calculated as follows: ( (194 Excellents x 5) + (71 Goods x 4) + (16 Satisfactorys x 3) + (9 Poors x 2) + (5 Very Poors x 1) ) ÷ 295 Ratings = 4.492
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oakview Lodge Care & Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jul 2023
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Job Title: Home Manager
Joined: 2023
Clare Twiss is our Home Manager at Oakview Lodge Care & Nursing Home.
Clare has worked in the healthcare sector for 27 years and is proud to support the care homes she has commissioned and managed to achieve good CQC ratings.
Clare is also a registered nurse who loves meeting new people and making a positive difference in people's next chapters in life. She is excited to be our Home Manager and part of our wonderful team in Welwyn Garden City.