Review from Jane M (Daughter-in-law of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience

Overall, extremely satisfied with the care my father-in-law receives. Staff have cared for his medical and emotional needs with compassion, thoughtfulness and great sensitivity when he has been tricky to reach.
Sometimes when we phone, we are unable to speak to anyone and are promised a callback -

this doesn't always happen. We know how busy you all are looking after our loved ones, but a call back would be really valued.
Thank you for all that you do at Oakview; we have the utmost gratitude for your care and support.

Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to write a review for Oakview Lodge and for your kind words. We are very pleased that you have been so happy with the care of your father-in-law, and it is our pleasure to care for him.
I am very sorry for the difficulties you have been experiencing with the phone calls.
I have passed this information on to the manager, and we will discuss this matter further with the team.

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Review from Teresa R (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience

Overall, we are happy with Mum's care. Most of the staff are lovely and treat Mum with kindness. I do feel, however, some carers are not as keen on the job and can be a bit sloppy, especially at weekends when it feels there are not enough staff.

Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to write a review for Oakview Lodge; we are pleased that overall you have been happy with your mother's care, and it is our pleasure to care for her.
All feedback is welcome, and as a team, we always look for ways to improve.
I will pass on your comments and concerns to the manager and then discuss your feedback with our team.

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Review from Joanne L (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience

Dad has been a resident of Oakview Lodge for over two years now. The staff are wonderful and have made his twilight years happy and dignified. His dementia has accelerated very rapidly, and he is sadly approaching end of life, but the entire team at Oakview have dealt with this sensitively and compassionately.

Reply from Clare Twiss, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for your review of Oakview Lodge Care & Nursing Home. We are pleased to hear that you are happy with the care our staff team provides for your Dad.

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Review from Eileen W (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience

Care is good and often very good. Staff are friendly towards relatives, and reception staff are very welcoming. The activities team work hard to provide stimulating experiences for residents.
There are times when language communication with some staff is difficult; this means that representatives have

to rely more heavily on other staff.
Contacting the home by phone is a problem. Phone calls often ring out, and when calls are put through to the correct line, the phone is cut off.

Reply from Kelly Rowson, Customer Relations Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to write a review for Oakview Lodge; we are very pleased that you have been so happy with the care of your parent. Our friendly staff take pride in the high level of care they provide, and some do work extra hard to be understood by all our residents. Unfortunately, we have been having problems with the phone lines, but we are working to solve this problem.
I will pass on your comments and discuss your feedback with our staff team.

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Review from David V (Mother of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience

Mother came into your care for only three weeks before she sadly passed away. From start to finish, what great care she was given. Could not have wished for any better. It’s like a hotel. As for the staff -unbelievable. Many thanks for your first-class care. You are all heroes.

Reply from Nina Rogers, Oakview Lodge at Oakview Lodge Care & Nursing Home

Thank you for taking the time to write a review for Oakview Lodge. It was our pleasure to care for your Mum, and your kind words will be shared with the whole Oakview Lodge team.

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Review from J O (Sister of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

The care my brother has received since being in Oakview has been excellent. He is obviously well looked after and cared for,
The nurses will phone if there is any kind of health issue and explain what is being done to treat it. They are all well-informed about his needs and the support he needs. A

lot of empathy and sensitivity are demonstrated by nurses and carers.
Everyone is very welcoming to us as relatives, and always nice to see the friendly reception staff on arrival.

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Review from Peaceman N (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

It's been a hectic time for us as a family since Mum was admitted for end-of-life care. However, the nurses and care assistants have been invaluable to my mum. She has been well looked after and is still being looked after. They are very compassionate, caring and professional in discharging their duties.

I can't thank them enough, especially for the kindness shown towards her.

Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home; it is our pleasure to care for your mother as part of our family here at Oakview. I will pass your kind words on to the staff team.

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Review from Peter T (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

Our mum recently moved into Oakview and seems to have settled in very well. The home seems a lovely, safe and friendly place. It is clean and looks more like a hotel than just a care home. As a family we have been made to feel welcome. The staff seem very friendly to Mum. It is a worrying time when

you have to make the decision to move your parent into a care home, but we think we have made the right choice.

Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are delighted that you have found Oakview to be a welcoming and comfortable home for your mother.

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Review from Alison B (Daughter of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience

My mother was admitted to the home for end of life care, unfortunately she was only there for just over two weeks. During that time she was cared for with dignity, compassion and as an individual. All the staff were kind and considerate to her and all members of the family. The nursing and medical staff

were a credit to the home, the family were kept aware of and included in any discussions around change in treatment and concerns always listened to. From what I could see the home has wonderful facilities and I am sort of sad that my Mum did not get longer to really enjoy them.

Reply from Hannah Louise Mills, Customer Relations Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave us a review. We will endeavour to share your kind words with the team. It was a pleasure to have cared for your Mum in the short time that we had the pleasure to know her. All the very best for the future.

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Review from Nicola F (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience

Our Dad recently moved to Oakview Lodge Care & Nursing Home. From the minute he has arrived he has been exceptionally well cared for. The staff are friendly and reliable. Also as a family, we have also been welcomed and made to feel at ease, and have always answered any questions we had. There is a

lovely selection of things going on for the residents...and the cakes are out of this world! Highly recommend this lovely home for peace of mind when looking after your loved one.

Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to write a review for Oakview Lodge Care & Nursing Home, we appreciate all comments and feedback. We are delighted to hear how welcome you've been made to feel and pleased you are with our care for your father, it is our pleasure to care for him as part of our family here at Oakview Lodge.

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Review from Mark T (Son of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience

Mum has been in Oakview Lodge Care & Nursing Home for three months now. She is very comfortable in her own room, decorated with family photos. She has friends in the home, including the staff! There are activities every day for her to get involved in if she wants. The staff are wonderful and always

enjoy a chat and a laugh with mum. It has taken a load off my mind knowing she is in a safe and friendly environment where we can all visit her whenever we want.

Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for your kind review of Oakview Lodge Care & Nursing Home. We are delighted at how well your mother has settled with us and it is our pleasure to care for her as part of our family here at Oakview Lodge.

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Review from Gemma C (Granddaughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience

My nan is a resident of this care home and she loves it. As a dementia patient she has come on leaps and bounds. The care staff are so lovely and when we ring to talk to her they are so helpful and never have a problem with letting us speak to her. When we went to see her in December the home is lovely,

her room is beautiful and the staff were so sweet. It was the first time seeing her, as she moved there in November so her seeing with my Mum was brilliant. My Aunty, cousin, my mum and myself feel so at ease knowing she is looked after and cared for, so thank you to all the staff and carers at the home.

Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your grandmother, it is our pleasure to care for her as part of our Oakview family. We are very pleased to hear how much you enjoyed visiting our home and hope to welcome you back again soon.

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Review from Amy J (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience

Oakview Lodge Care & Nursing Home we’re amazing with the care they provided with my dad who went in on the 4th of August. My dad was very comfortable and was there a short while before he went on end of life care, the dignity and respect that was given to my dad day in day out was exceptional.
So

many thanks from my family to the manager and all the carers, hospitality staff, cleaners you all are amazing.

Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge, we appreciate all comments and feedback. It was a pleasure to care for your father and get to know your family. We appreciate your kind words and will pass on your thanks to the staff team.

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Review from Carole P (Power of Attorney of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience

Oakview Lodge Care & Nursing Home is a beautiful, caring, comfortable care home. Residents are loved and cared for by wonderful staff as if they are family. Residents are treated with kindness, respect and dignity.
All staff value the residents and form great understanding of their needs. Staff are

always kind, considerate and courteous.
The inside and outside spaces are maintained to exceptionally high standards. Individual rooms are spacious with excellent facilities.

Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home, we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your loved one, it is our pleasure to care for them as part of our Oakview family. I will pass your kind words on to the staff team.

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Review from Tina A (Sister-in-law of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience

The care my brother-in-law received at Oakview Lodge was exceptional from start to finish.
His preferences were taken into account and consistently respected.
Every member of staff was welcoming and helpful to all of us who visited.
The manager and clinical lead, in particular, were readily available

to answer questions and offer support.
As a family, we felt that our views were taken into consideration and acted upon appropriately, even in distressing circumstances.
There is a genuine feeling of welcome and calm throughout the building, which is very reassuring to residents and visitors alike.
There is a high level of cleanliness in all areas, and patients receive excellent personal care.
I would not hesitate to recommend Oakview Lodge to anybody looking for a well-run, caring and welcoming place for themselves or a loved one.

Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to write a review for Oakview Lodge Care Home. We are delighted to hear how happy you have been with our care of your loved one; it has been our pleasure to care for him as part of our family here at Oakview. I will pass your kind words on to our staff team.

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Review from G Q (Sister of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience

Visited my sister recently. Found no hairdresser, her hair was very long, nails long, teeth looked not cleaned. Twice managed to get her to understand, brain working, but only can say yes/no that she was hungry - went and asked for something, got yoghurt and pot custard, looked very unkept. I know one

member had left short staff due to regulations - that person kept it going, spot on. Sorry to say has gone down in standard. Staff do their best, but £1,500, should be better care. I asked her as she had been a matron, was she satisfied with her care, she shook her head and said no. Sorry, but I am only saying my true thoughts. I know it is very hard at the moment. They are doing their best, but think this is not good enough. Staff helpful and nice.

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Review from Christina C (Daughter of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience

My mum, who has dementia, has just moved to Oakview. The staff have been excellent in helping her adjust to a new environment and learning what her needs are. Booking visits has been smooth and very well organised when we attended.

Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home; it's wonderful to hear that your mother has settled so well with us. We are very happy to care for her as part of our Oakview family.

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Review from Catherine W (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience

The staff are amazing.
The home manager is quick to respond. The staff juggle all sorts of tasks with style. They are charming and helpful and are exceptionally kind.
My mother is as happy at Oakview Lodge as anyone separate from their family with dementia could be. I am confident she is safe.
Improvements

would be:
Introduction of the screen visiting area should have been faster as there was the ideal room - private dining room. This delay meant my sister and I did not have face to face contact with our father (also at Oakview Lodge until his death in December 2020) as we should have. That leaves unnecessary pain and for the cost of Oakview Lodge, the service should be as good as other care homes.
Parking can be difficult e.g. Friday 7th May we could not park nearby. One area blocked by bags of sand that have been there for almost two years.
Planting in gardens - neat and green but some colour is needed. A few dozen daffs and tulips are cheap and more popular with that age range than an expensive marketing giraffe by the roadside.

Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to write a review for Oakview Lodge Care Home; we appreciate all comments and feedback. We are pleased to hear how happy you are with our care for your mother. Please be assured that we have addressed all the concerns that you raised in your review and have already received compliments on the new flowers planted at the front of our home. We will continue to work on our gardens throughout the summer months with our residents as part of our Country Court in Bloom project.

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Review from Linda G (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience

My mum has been a resident at Oakview Lodge since October 2018; it's a lovely, modern, friendly, happy home.
I have always found all staff and management approachable dealing with any requests as needed, very caring, always trying to make each day the best it can be.
This last year has been such a

difficult one, for both staff and residents, we look forward to life getting back to normal now.

Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for leaving a review for Oakview Lodge Care & Nursing Home; we appreciate all comments and feedback. It is our pleasure to care for your mother as part of our Oakview family, and we look forward to seeing you again soon.

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Review from Sue S (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience

My mother has been in Oakview during both the lockdown periods, and the family have been so grateful for the care and attention she has received, especially as we were unable to visit until recently. The home arranged video calls so we could see that she was being well looked after, and it made her

feel in touch with her family. We are contacted by the nursing staff if there are any problems with my mother's health, and the management has kept us fully informed of all the updates because of the Covid regulations.
The rooms are always clean and tidy and beautifully decorated, and the staff are very caring both to Mum as a resident and to us as a family.

Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are delighted that you are so pleased with our care for your mother. We look forward to welcoming you back to our home as visiting restrictions ease.

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Oakview Lodge Care & Nursing Home

Care Provided by Oakview Lodge Care & Nursing Home

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Funding & Fees Guide for Oakview Lodge Care & Nursing Home

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