Oakview Lodge Care & Nursing Home

Princes Avenue, Welwyn Garden City AL7 4DT
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9.5 71 Reviews
  • Oakview Lodge Care & Nursing Home, Welwyn Garden City
Oakview Lodge Nursing Home is a brand new care home in Welwyn Garden City, on the site of the old Queen Elizabeth II hospital, providing residential care in luxury surroundings.

The home has a warm, family atmosphere with a highly trained and caring staff team. Staff get to know residents and their families personally to provide personalised care taking into account residents' individual needs and preferences.

The nursing home has 64 large en-suite bedrooms, decorated to a very high standard.

Oakview Lodge Nursing Home has its own hair salon, café/bistro, cinema room, and numerous lounges and communal areas. Residents are encouraged to enjoy hobbies and interests and a wide range of meaningful activities are available on a daily basis, from light exercise, crafts, gardening and trips out.

Oakview Lodge has built close links with the local community and often hosts events and meetings to encourage residents to maintain the links with local groups. Visitors are welcome at any time.

Oakview Lodge has its own chef who works closely with residents and the care team to develop a weekly menu with a wide range of nutritious food suited to individual dietary requirements. The front of house team is on hand to provide drinks and refreshments throughout the day.

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Care Provided by Oakview Lodge Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clare Twiss (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Oakview Lodge Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Nursing Dementia Care from £1,700

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Oakview Lodge Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Oakview Lodge has an on-site car park.


Oakview Lodge Care & Nursing Home Reviews (71)

Total of 71, showing 41-60
9.5

Oakview Lodge Care & Nursing Home has a Review Score of 9.5 (9.492) out of 10, based on 25 reviews in the last 2 years. Over all time Oakview Lodge Care & Nursing Home has 71 reviews.

Overall Experience

  • 55
  • 12
  • 2
  • 1
  • 1

Date Published

71
3
18
25
46

Review from Stephen P (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum came to Oakview Lodge, she was in a bad way after very poor care in another home. The home manager took her in, and the change was dramatic, and I can never thank her enough for the change in my mum. The staff are wonderful and very helpful. I can't praise the home enough for their care
of my mum.

Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge Care Home; we appreciate all comments and feedback. We are delighted to hear that you are so pleased with our care for your mother; it is a pleasure to care for her as part of our family here at Oakview Lodge.


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Review from Helen (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a stint of respite care at Oakview Lodge. Staff were very pleasant, caring and professional. Rooms were modern and kept very clean; all residents were treated with the utmost respect by everyone I saw there.

Reply from Teresa Torres, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home, we are very pleased to hear how happy you have been with the care of your mother.


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Review from Steve M (Son of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent 9 months at Oakview Lodge Care and Nursing Home. His medical condition had deteriorated enough that he needed full-time care, he was located a room on the nursing floor, his room was a good size with ensuite facilities and was finished to a high standard. The whole care home is beautifully
decorated, well maintained and very clean.
The home provides various activities every day throughout the week for all tastes but my dad particularly enjoyed the quizzes in the afternoons. The staff are very friendly, caring and professional and always helpful, they kept us fully informed of my father's health, we cannot praise them enough. My wife and I are very happy that his last days were in this wonderful home cared for by lovely people. We would highly recommend this care home.

Reply from Breda Neal, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to write a review for Oakview Lodge, we are very pleased that you were happy with the care of your Father and the activities that we provide here for residents. Your kind comments mean a lot to our team and I will ensure that they are passed on to staff.


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Review from G W (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad spent 7 months at Oakview Lodge. He became poorly from a pre-existing health condition during the lockdown. As visiting was not allowed we kept in touch by video and the staff were helpful with that when Dad was unsure. Most of the staff were compassionate and caring and Dad had one or two favourites.
Sometimes the staffing levels seemed insufficient, maybe due to the Coronavirus, or maybe due to difficulties with recruitment. As he deteriorated he was kept comfortable and the Care was very good and we were confident Dad was in good hands.

Reply from Andrew Stoner, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to write a review for Oakview Lodge, we are very pleased that you have been so happy with the care of your Dad, especially during the lockdown, it has been a pleasure to care for him. I will pass on your comments and discuss your feedback with our staff team.


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Review from Wendy (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care my father has had in the home. The staff are excellent and really care about the residents. The home is beautifully decorated and well maintained and the staff are also very friendly, caring, professional and helpful. I am confident my father is having the very
best care and attention. I can highly recommend this lovely care home.

Reply from Andrew Stoner, Home Manager at Oakview Lodge Care & Nursing Home

Thank you for taking the time to review Oakview Lodge Care & Nursing Home, we are delighted to hear that you're so happy with the care that your father is receiving. I will pass your comments on to our staff team.


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Review from M G (Son of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place for my mother. Lovely decor, care and the staff are excellent. Clothes washing a bit lax on frequency (some clothes have disappeared even though they are marked with her room number) The lighting is her room is very low, almost dingy.

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Review from Dinshaw B (Husband of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found staff extremely helpful, very kind, they go out of their way to assist you and available at short notice.

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Review from T H (Daughter-in-law of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came for 3 weeks respite. The care and attention she received were to the highest standard. All carers showed kindness, dignity and respect.
The manager and staff were all outstanding and kept us well informed and were approachable.
I would highly recommend this care home and I thank
you all for making her stay an excellent experience.

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Review from M R (Wife of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff are so helpful and kind. Sometimes, short staff supply, they do their utmost to cover all nursing and caring which is not always easy for them. My family and I are so pleased that my husband is being cared for in this lovely nursing home. Thank you to all.

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Review from J W (Wife of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There are several points to be made.
Unfortunately, the receptionist had not been briefed about our arrival on Saturday 28th October. Eventually, we were conducted to my husband's room but it took some time before he was properly greeted.
Secondly, my husband found nocturnal treatment somewhat unsatisfactory
and insensitive on occasions.
It was a surprise to both of us that some senior staff had not been properly trained in the fitting of conveens.
Finally, on a positive note, my husband was pleased that his weekly French class could be accommodated in "The Pub". My husband joins his fellow members and the teacher in thanking the staff for organising this.

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Review from Andrew W (Son-in-law of Resident) published on 11 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law spent his last 20 months in Oakview Lodge and I just cannot recommend this care home highly enough. The staff go above and beyond the call of duty on a daily basis and were caring in the extreme. It is well managed and staffed with caring people, who treat the residents with compassion
and dignity. The home is always very clean and has a welcoming environment. The carers always have a smile and time for the individuals. Regular activities for the residents are organised daily everyone is supported and encouraged to join in. My father-in-law enjoyed the quizzes, gardening, bingo, baking cakes and eating them. I would have no hesitation in entrusting any of my relatives to their tender care.

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Review from Ann J (Daughter of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum first came to Oakview Lodge for respite in January and is now a permanent resident. I am delighted with the care and support she has received and have every confidence in the staff, who are kind, professional and friendly and treat all the residents with dignity. All mum's visitors are made welcome
when they pop in; we bring my dad to visit several times a week. Nothing is too much trouble; I'm kept updated about mum and we can see the improvement in her in this beautiful, clean home with modern, attractive furnishings and decoration. (Wait 'til you see the gorgeous chairs and sofas in the corridors!) Tasty meals with a glass of wine if she chooses, a café area where she can sit and read the newspaper, and new friends to chat and laugh with. The pampering means her hair is regularly and expertly styled, nails polished and she has even put on some weight!

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Review from Julia B (Daughter-in-law of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top class care home! Quality of furnishings and care are top class. So happy with caring staff. Nothing was too much trouble, it was a home-from-home. Food delicious. Staff very gentle and caring. There is a cinema, pub, restaurant and beautiful gardens. Very modern building and up to date furnishings.

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Review from Michael A (Respite Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were friendly, cheerful and helpful. Laundry arrangements seemed haphazard and procedures could be improved eg., laundry bags and printed lists. Meals were quite good, except poor quality sausages.

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Review from Arthur M (Respite Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I broke my arm nursing my wife, after two weeks in hospital my family arranged for me to go to Country Court Care. If it had not been for them I would not have gone back 'home' to care for my wife. My stay was first class and care was wonderful, especially with a broken arm. Many thanks to everyone
involved. God Bless you all for the fine job you are doing.

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Review from Christine H (Daughter of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a few weeks in hospital Mum had lost her confidence to walk, with a fear of falling. The staff were very encouraging and within a few weeks had her walking again with the use of her frame. The overall standard of the home is excellent, very clean, safe and with committed, friendly staff. Mum no
longer needs medical care and has moved onto residential home a little nearer to me. Location was the only reason for this. I know after a few days felt happy and safe at Oakview Nursing home and it helped very much on her road to recovery.

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Review from David W (Husband of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife needed a week of Respite care, and the Oakview facility was suggested to us as a new one in our area.
Following her week’s stay, there was complete satisfaction with all the care she received. The practical aspects of her care were totally met, including the personal care, the quality of the
food and the comfort of her room. The overall care was carried out by an extremely well qualified, professional and friendly team of people. One could immediately sense this was a team of well motivated and co-ordinated staff, who were providing a comfortable and pleasurable stay to all their residents.
There is no doubt the general ethos of this home reflects the future concept of the way care should be offered. The layout and quality of the building and the up to date facilities, certainly offer a refreshing change from the older style concept of many existing homes.
My wife was very apprehensive about her first ever Respite stay. She is now very reassured and looks forward to future stays.

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Review from Lesley L (Daughter of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was welcomed at short notice after a fall, initially for respite care. She settled very quickly and seemed brighter and more alert than she had been for some months. She is now a permanent resident, is treated very much as an individual and is beginning to show signs of joining in the activities
which she watches with interest.
The staff are very attentive and always ready to discuss her care with me and my husband when we visit.
The home is beautifully designed and with a tremendous sense of space - overall an excellent move.

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Review from Jane O (Daughter of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks respite care at Oakview Lodge in February. The home was already known to our family as a close family friend was already a resident there so we had no hesitation in placing mum in their care. The staff and management are so caring towards the residents treating them with
great respect and dignity. The facilities are fantastic - there is a fabulous cafe area where residents can spend time with family and friends, a pub, a cinema, gym and two lovely treatment rooms. The food was wonderful and always looked very appetising. I was able to have a meal with mum on several occasions and it was lovely to sit and chat with the other residents. The atmosphere is so warm and friendly and mum really enjoyed her stay and is looking forward to coming back soon.

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Review from S C (Son of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother came in for a few weeks, she was feeling very unsettled and sorry for herself. We were very concerned about leaving her but the staff were welcoming and kind. By the end of her stay, she was asking when she could come back for another holiday.

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Current Review Score: 9.5 (9.492)

Overview of Review Score

The Review Score of 9.5 (9.492) out of 10 for Oakview Lodge Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.492 for Oakview Lodge Care & Nursing Home is calculated as follows: ( (194 Excellents x 5) + (71 Goods x 4) + (16 Satisfactorys x 3) + (9 Poors x 2) + (5 Very Poors x 1) ) ÷ 295 Ratings = 4.492

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakview Lodge Care & Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Clare

Clare Twiss

Job Title: Home Manager

Joined: 2023

Clare Twiss is our Home Manager at Oakview Lodge Care & Nursing Home.


Clare has worked in the healthcare sector for 27 years and is proud to support the care homes she has commissioned and managed to achieve good CQC ratings.


Clare is also a registered nurse who loves meeting new people and making a positive difference in people's next chapters in life. She is excited to be our Home Manager and part of our wonderful team in Welwyn Garden City.