Oakview Lodge Care & Nursing Home

Princes Avenue, Welwyn Garden City AL7 4DT
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9.5 71 Reviews
  • Oakview Lodge Care & Nursing Home, Welwyn Garden City
Oakview Lodge Nursing Home is a brand new care home in Welwyn Garden City, on the site of the old Queen Elizabeth II hospital, providing residential care in luxury surroundings.

The home has a warm, family atmosphere with a highly trained and caring staff team. Staff get to know residents and their families personally to provide personalised care taking into account residents' individual needs and preferences.

The nursing home has 64 large en-suite bedrooms, decorated to a very high standard.

Oakview Lodge Nursing Home has its own hair salon, café/bistro, cinema room, and numerous lounges and communal areas. Residents are encouraged to enjoy hobbies and interests and a wide range of meaningful activities are available on a daily basis, from light exercise, crafts, gardening and trips out.

Oakview Lodge has built close links with the local community and often hosts events and meetings to encourage residents to maintain the links with local groups. Visitors are welcome at any time.

Oakview Lodge has its own chef who works closely with residents and the care team to develop a weekly menu with a wide range of nutritious food suited to individual dietary requirements. The front of house team is on hand to provide drinks and refreshments throughout the day.

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Care Provided by Oakview Lodge Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clare Twiss (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Oakview Lodge Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Nursing Dementia Care from £1,700

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Oakview Lodge Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Oakview Lodge has an on-site car park.


Oakview Lodge Care & Nursing Home Reviews (71)

Total of 71, showing 61-71
9.5

Oakview Lodge Care & Nursing Home has a Review Score of 9.5 (9.492) out of 10, based on 25 reviews in the last 2 years. Over all time Oakview Lodge Care & Nursing Home has 71 reviews.

Overall Experience

  • 55
  • 12
  • 2
  • 1
  • 1

Date Published

71
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25
46

Review from Julie S (Friend of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the care that our friend has received since he came here in February 2018.
He settled in beautifully. The staff respect him and treat him well. He does not socialize well but there are various activities arranged for the residents to enjoy and take part in.

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Review from Graham G (Son of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the home for 3 months and he is very settled. The staff has been great, really looking after him and engaging him in activities, he is in the best location for him and it's great to see.

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Review from Sophie H (Friend of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely, the staff and management are lovely and helpful, the home is very welcoming and clean. Love the themed rooms, cinemas, coffee shop, pub, gym more like living in a 5-star hotel.

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Review from Carmen B (Daughter-in-law of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home with my husband looking for respite care for my mother-in-law. The welcome from the manager was very relaxing and we were made to feel at home. The home was clean and the residents and staff looked very happy. The manager and deputy put us at ease and were able to answer our questions.
The environment is beautiful.

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Review from Linda T (Daughter of Resident) published on 25 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The thing that impresses me the most is the activities and entertainment that is provided most days. The thought that goes into these days is beautiful and works on all sorts of levels. Most of all is the smiles it put on most of the resident's faces.

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Review from Howard B (Grandson of Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a beautiful and extremely welcoming care home. I originally never thought I would want my grandmother to go to a care home, and had visited others and they had always been very dark and depressing, and felt very clinical and not at all somewhere I would want to stay! This is totally different;
there are beautiful communal spaces, with additional themed areas such as the tea room, cinema, pub, as well as areas in each corridor which have all been well thought out. The staff are incredibly friendly and great fun, and there are a continuous range of activities across the week for the residents - from planting in the garden, indoor bowls, crafts, and more. It's actually a pleasure to come and visit, and I feel very confident my grandmother is looked after and well loved here.

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Review from Hillary S (Granddaughter of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are absolutely fantastic, nothing is too much trouble. They are extremely friendly and take the time to get to know the people they care for. I have been very impressed. Moving to a care home was a big change for my Gran and they have helped to support her with this transition.

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Review from Jan B (Niece of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant place. If I could live here myself I would...not old enough yet! What a place. Every whim and wish is cared for. There is a cinema, pub, spa room, play area for kids of all ages, that includes me. They have boggle! what can I say. A wonderful place with very attentive staff. Food I understand
is also very good! One thing they need is a Piano! There are events that go on all the time. Just need to join in. Rooms are very good, and the whole place is decorated very tastefully.
I would say even better than a first class hotel! Oh and there is a small gym too.

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Review from Paula N (Niece of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care and attention given from all the staff we have met today. Nothing has been too much trouble.

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Review from Pat B (Daughter of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting my mother in a care home was always a last resort as other care homes I had visited seemed depressing places where the residents were just waiting to die. However, when I went to Oakview Lodge, expecting it to be like that, I found somewhere that was the opposite - bright, cheerful, happy, clean
with wonderful facilities. I was completely blown away and felt it was definitely a place I would be happy for my mother to live in. Since she moved in nearly two weeks ago, I have not been disappointed. She can have a glass of wine with her meals (something she always enjoyed), have her hair done, watch the TV in the comfortable lounge, whilst being served cups of tea and delicious cakes (also available to visitors!). There are activities for those who wish to participate and when the weather was warm last week, my mother was able to go out in the garden and have ice cream and sherry! The staff are lovely and caring - if anyone looks a bit sad or lonely they are soon cheered up.

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Review from Alison B (Granddaughter of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakview Lodge is not at all what I expected from a care home. We had always said that there was no way my grandmother would go into a home, but this place is amazing. It's beautiful, everything is new, it's more like a luxury hotel! Lounges with smart modern furniture, dining tables with crisp white
tablecloths and polished silverware, and so many facilities - hair and nail salon, cinema, pub, massage spa, family games room, tea room... it's wonderful! There are lots of thoughtful details, like old photos of the local area on the walls etc.
The staff have been very accommodating to my grandmother's needs and preferences, to make her feel as comfortable and "at home" as possible. I have visited several times since she moved in last week and everyone is always friendly and welcoming.
I wouldn't hesitate to recommend this place to anyone considering a care home for their loved one.

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Current Review Score: 9.5 (9.492)

Overview of Review Score

The Review Score of 9.5 (9.492) out of 10 for Oakview Lodge Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.492 for Oakview Lodge Care & Nursing Home is calculated as follows: ( (194 Excellents x 5) + (71 Goods x 4) + (16 Satisfactorys x 3) + (9 Poors x 2) + (5 Very Poors x 1) ) ÷ 295 Ratings = 4.492

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakview Lodge Care & Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Top 20 Large Care Home Groups 2025

Recipient: Country Court

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Country Court

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Country Court

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (1)

Clare

Clare Twiss

Job Title: Home Manager

Joined: 2023

Clare Twiss is our Home Manager at Oakview Lodge Care & Nursing Home.


Clare has worked in the healthcare sector for 27 years and is proud to support the care homes she has commissioned and managed to achieve good CQC ratings.


Clare is also a registered nurse who loves meeting new people and making a positive difference in people's next chapters in life. She is excited to be our Home Manager and part of our wonderful team in Welwyn Garden City.