Greenview Hall

12 Streets Heath, West End, Woking GU24 9QY
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9.7 52 Reviews
  • Greenview Hall, Woking
Based in Woking, Greenview Hall is located on the edge of the West End, overlooking a beautiful village green and within walking distance of the Tringham Village Hall. The skilled team offers high-quality residential, nursing and dementia care, as well as short-term respite care.

The luxurious, modern home provides premium facilities including spacious lounges, an in-house cinema room, café and hair and beauty salon. As well as a varied activity programme, which includes outings to local areas of interest, the home has beautifully landscaped gardens, offering a peaceful environment for residents.

Greenview Hall has excellent connections to the road and rail network, as well as Wi-Fi connectivity, meaning your loved one is never far away.

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Care Provided by Greenview Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Meera Govindapillai (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Greenview Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,820
    • Self-Funded Residential Dementia Care from £1,920

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Greenview Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Greenview Hall Reviews (52)

Total of 52, showing 1-20
9.7

Greenview Hall has a Review Score of 9.7 (9.740) out of 10, based on 17 reviews in the last 2 years. Over all time Greenview Hall has 52 reviews.

Overall Experience

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Date Published

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Review from D W (Brother-in-law of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful afternoon! (Pre-Valentine love week)
The thought inspiration and work which went into the Valentine's quiz event was mind-boggling. It was a great quiz with very tempting rewards! It got everyone thinking and was well presented. This was accompanied by booze and the most splendid
strawberry tea, enhanced with rose petals. Gave us all a splendid treat!

Reply from Kim Wyllie, Home Manager at Greenview Hall

Thank you for taking the time to leave us feedback about your experience at Greenview Hall Care Home, we love holding special events here, and when the Residents and families enjoy it, great feeling.- Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.


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Review from J L (Daughter of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are very happy with the care provided. The resident of the month is a good idea but the notes made on the care plan are not always followed up or enacted. We would suggest some of the activities could be focused more on those with active minds to encourage more socialising. The staff are
very willing to help and show competence in what they do. Sometimes my dad doesn't ask for help or is reticent to accept it when offered, this is no fault of the staff! Thank you to the whole team for their care and perseverance. I would be glad if extra support could be offered to them eg massage/occasional treat.

Reply from Samantha Debenham, Reviews Team at Greenview Hall

Thank you for taking the time to leave feedback for Greenview Hall. I am pleased to read you are happy with the care provided to your dad, your kind words will be greatly appreciated by the team. I would also like to thank you for bringing your concerns to our attention and for providing your feedback. I would like to assure this has been fed back to the Home Manager and they will review your concerns. At Care UK, we hold ourselves to high standards and I would like to assure you that the Home Manager will be welcoming to any feedback so please do feel able to discuss your concerns with them. Thank you once again. Best wishes.


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Review from Janice L (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenview Hall is a truly lovely home. The carers, management and support staff are kind, helpful, generous and professional at all times, often going beyond expectations in their thoughtfulness.

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Review from Hazel C (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Greenview in early November 2024 having had a stroke. Mum has mild dementia. The team at Greenview couldn't have been more helpful. They were able to hold and secure a room for Mum on the memory unit and since arriving Mum has settled really well. Previously, my mother-in-law was
also at Greenview, (Gracewell) and this is partly why we chose Greenview as a residential care home for Mum. The staff are truly amazing, supportive, understanding, caring and most of all they offer Mum the security and safety she requires and treating her with the utmost dignity and respect. The activities are plenty and Mum has already joined in the exercise classes and listening to a local school, with a choir service. I would not hesitate to recommend Greenview to anyone looking for a residential care home offering memory care support.

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Review from S N (Friend of Resident) published on 1 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Greenview Hall, always most welcoming atmosphere. The staff are all kind, lovely and very attentive. Nothing is too much for them. Residents are all happy and engaged. Very lovely warm environment. Highly recommend. It is very clean and modern. We had freshly made cookies and home-baked cakes.

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Review from Suzanne M (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are kind, patient and so friendly. Mum hasn't been at the home very long but they are already like family. They keep us very up-to-date with health and social matters. We can already see an improvement in her quality of life.

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Review from J S (Friend of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It appears that the home is of good quality. The staff have been pleasant and helpful when approached. It is a warm environment and bright and cheerful. The menus look good and the facilities for visitors is excellent.

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Review from P S (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just moved into this wonderful home. I've looked at many and this suits my lovely mum just perfectly. On entering the home the staff are friendly and professional. You can't help but smile. Mum has a beautiful ground-floor room with a decked area to chill out. This is such a safe place. I would
recommend to everyone. There are many dining rooms and lounges and also a very easy-to-enter garden. Thank you to all the staff at Greenview.

Reply from Kim Wyllie, Reviews Team at Greenview Hall

Hi, thank you very much for taking the time to leave us feedback about your experience. At Greenview Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Jack S (Day Care) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing staff.
Lovely building very clean and tidy staff treats everyone with respect.
Will be visiting again definitely.
All round amazing!

Reply from Kim Wyllie, Reviews Team at Greenview Hall

Thank you very much for taking the time to leave us feedback about your experience. At Greenview Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from S H (Wife of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always very pleased to visit my husband at Greenview Hall. He always looks well-presented, clean and happy. The staff are always very pleasant and helpful and always have a sunny disposition. I feel that with his dementia, he is in the best place he could be.

Reply from Kim Wyllie, Reviews Team at Greenview Hall

Thank you for your feedback; we really appreciate your comments. We are so pleased to hear that your husband is settling in well at Greenview Hall.


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Review from Robert M (Son of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleasant staff. Spotlessly clean. My mother is doing so well, being here. Ample parking. She loves the bus outings.

Reply from Kim Wyllie, Reviews Team at Greenview Hall

Thank you so much for your lovely comments, we really appreciate it.


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Review from P F (Husband of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, helpful, caring, capable and try their very best to look after my wife. The menu is varied and the kitchen do well in providing good quality meals. There is a warm atmosphere about the home and any concern can be raised and dealt with quickly and professionally.

Reply from Kim Wyllie, Reviews Team at Greenview Hall

Thank you so much for your feedback, we really appreciate it.


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Review from J W (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is happy in this modern care home. The team is friendly and helpful. She is looked after well. It would be nice if the weekends had more activities, as not all residents have visitors. The menu choice is good and varied.

Reply from Samantha Debenham, Reviews Team at Greenview Hall

We are very grateful for your feedback and very happy to know that your mum is settling in and enjoying the superb facilities at Greenview Hall. We are also very delighted to read your comments about our team and the carers that have gone above and beyond to provide the best possible care for your mum. You’d be pleased to know that we have taken your feedback on board and changes have been made to accommodate more activities in the weekend. We also have a minibus that takes residents to the local attractions in the area – if your mum wishes to go a nearby park or do some shopping at her favourite local shop, just let us know and we will include it in our monthly residents’ meeting. Taking into account each resident’s needs and abilities, we are sure that your mum will have something to look forward to daily.


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Review from Vipul P (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenview Hall has provided my mother with amazing care. I cannot recommend it more highly. The care staff are all so friendly and helpful. The management team are brilliant and caring. Greenview cannot do more to look after my mum. Greenview is simply outstanding. It absolutely deserves an outstanding
certificate from the CQC on its latest inspection this year.

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Review from D C (Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into the home in February 2023. I would not pick one member of staff to highlight because everyone has made me feel welcome and at home. I enjoy the activities, and the staff take time to talk to me to pass the time. Whenever I need something for my room, they help e and always come quickly.
They stay in touch with my family and always welcome them to use the facilities on Mohter's Day/my birthday. I didn't think I'd be content with living in a care home, but the care and attention I receive here have really changed my mind.

Reply from Emily Wyllie, Reviews Team at Greenview Hall

Thank you so much for the review, we really appreciate your feedback. We are so glad that you are happy and settled here at Greenview Hall.


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Review from Dannielle W (Granddaughter of Resident) published on 12 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident at Greenview Hall since February this year. Our experience of the care home has been entirely positive. It was a big change for our family as my grandmother was previously living at home, and her health had deteriorated quickly. On admission, the team were lovely and
very supportive. It was an emotional day, but all the team, from reception, care staff and managers were so kind and supportive. Since moving in, everyone has gone above and beyond to make Greenview her home, from making a fuss on her birthday to helping her personalise her bedroom. I am entirely grateful that my grandmother is in the hands of such trustworthy people.

Reply from Emily Wyllie, Reviews Team at Greenview Hall

Thank you so much for your feedback; we are delighted that your Grandmother has settled so well at Greenview Hall.


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Review from E J (Daughter of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff are all very pleasant, caring and obliging. One or two issues with things going missing but that's the nature of the place and residents. All spotlessly clean and Covid outbreaks dealt with promptly and efficiently.

Reply from Samantha Debenham, Reviews Team at Greenview Hall

Thank you so much for your review and your kind words about the team here and the cleanliness of the home – we’ll pass these on to our colleagues who will be very happy to hear your feedback. In regards to lost items, items can sometimes go missing, such as small items of clothing like socks in our laundry or if residents have a specific mug they’ve bought from home they like to use, this may get misplaced if a member of housekeeping or the care team take this to clean for the resident – if any items go missing, please let us know and we’ll be happy to locate these for you. For valuables and money, we of course also have a safe in the home where we can store items too for safekeeping.


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Review from Robert M (Son of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful and happy. The home is spotless. It is expensive, you only get what you pay for in life.

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Review from Sarah S (Daughter of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am grateful that there is a caring, kind and supportive group of care staff around my mum. I'm grateful too for the way they always welcome me and other family members when we visit. We could not have chosen a better home.

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Review from Mark F (Son of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very kind and professional and their communication with us is also very good. Mum would like a bit more variety in her food. Frequent help with the TV would also be appreciated.

Reply from Samantha Debenham, PA to Marketing Director at Greenview Hall

Thank you for your comments – we’ll pass these on to the team who will be very pleased to hear your lovely feedback. I understand we’ve now managed to set up a smart speaker in your mum’s room – if she needs any more assistance, of course, we’re always happy to help at any time. In regards to food at Greenview Hall, our menus are all created with the wishes and requests of residents in mind, cooked fresh in-house, so if there’s anything in particular your mum would like – maybe a favourite dish, or something she’d love to try – then just let us know and our Head Chef will be more than happy to make this happen.


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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Greenview Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Greenview Hall is calculated as follows: ( (158 Excellents x 5) + (32 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 200 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenview Hall is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Meera

Meera Govindapillai

Job Title: General Manager

As the General Manager here I am proud to lead a team of dedicated colleagues, recruited specifically for their passion, dedication, and experience, that support each other in delivering the very best care for older people. I have 20 years' experience in this sector, and I am always extremely excited to lead and support my team. 


Frequently Asked Questions about Greenview Hall

What types of Care is Greenview Hall registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenview Hall provide?

Palliative Care is an additional type of care provided.

How many Rooms does Greenview Hall have?

There are 60 Single Rooms.

What are the Facilities & Services at Greenview Hall?

Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Greenview Hall to the centre of Woking?

3.9 mile(s) as the crow flies, distance by road may be significantly further.