Greenview Hall

12 Streets Heath, West End, Woking GU24 9QY
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9.7 52 Reviews
  • Greenview Hall, Woking
Based in Woking, Greenview Hall is located on the edge of the West End, overlooking a beautiful village green and within walking distance of the Tringham Village Hall. The skilled team offers high-quality residential, nursing and dementia care, as well as short-term respite care.

The luxurious, modern home provides premium facilities including spacious lounges, an in-house cinema room, café and hair and beauty salon. As well as a varied activity programme, which includes outings to local areas of interest, the home has beautifully landscaped gardens, offering a peaceful environment for residents.

Greenview Hall has excellent connections to the road and rail network, as well as Wi-Fi connectivity, meaning your loved one is never far away.

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Care Provided by Greenview Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Meera Govindapillai (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Greenview Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,820
    • Self-Funded Residential Dementia Care from £1,920

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Greenview Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Greenview Hall Reviews (52)

Total of 52, showing 21-40
9.7

Greenview Hall has a Review Score of 9.7 (9.740) out of 10, based on 17 reviews in the last 2 years. Over all time Greenview Hall has 52 reviews.

Overall Experience

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Date Published

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Review from D D (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and welcoming. Mum has settled in very well and enjoys the activities. It has been a great relief for the family to know that Mum is safe and being so well cared for. My only negative comment is the cost. The fees are very high and we are aware of residents who have sadly
had to move elsewhere following the recent increases.

Reply from Samantha Debenham, PA to Marketing Director at Greenview Hall

Thank you for your kind comments and five stars for Greenview Hall were so happy to hear that your mum has settled in so well. In regards to cost, there are cheaper, as well as more expensive, care homes in the area, but we feel our prices are fair for the high standard of care and lifestyle we offer here, including amazing activities, food and care. We did have to change our prices (as did other care providers) recently due to inflation as, like everyone else, our costs in key areas such as heating and food have increased. When prices change we always communicate this clearly in advance to residents and their families and the General Manager's door is always open to anyone with questions or concerns were always here to help wherever we can.


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Review from Martin P (Son of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother decided that she needed to go into a care home due to her physical condition. She visited four homes in the area and chose Greenview Hall. Three years later she is delighted she made that decision. She loves her room and small garden giving her great pleasure. The staff are all genuinely friendly,
helpful and kind. The accommodation is kept to the highest standard. The food is varied and well-presented. Mum confirmed only this week that she is thankful she chose Greenview Hall and is very happy here. I can only reiterate the above and am thankful for the care provided.

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Review from Chris L (Husband of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent, which is the most important thing for us. The manager is lovely, kind and efficient. The dining service is excellent, the staff members go above and beyond. We had a fantastic festive Christmas meal. The cleanliness is to a high standard and nothing is ever too much trouble to
ask.

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Review from L R (Relative of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, friendly atmosphere and happy residents.

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Review from Sarah N (Granddaughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to personally write and say a massive thank you to the team at Greenview Hall!


My grandad is literally living his best life he is so happy settled and content. All the staff are helpful and friendly. They are so wonderful and amazing and have done such great things with him that he has

progressed so quickly and more than we could have imagined! He was so ill in hospital with constant chest infections / lost lots of weight / confusion / written off to ever being mobile in any way. He now can pick up a glass and a cup of tea / feed himself / and even more incredible he went from being hoisted to then using his wheelchair and frame and now it's mainly just the frame! This comes from the hard work and perseverance of the staff who look after him.


Nothing isn't ever too much bother for them.


I feel so grateful he is in such a fantastic place and being well looked after.


So, a huge thank you to all of the team! We think you're all amazing.


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Review from Ellen P (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Greenview Hall at the end of April 2022. I have been delighted with the care he has received. All the staff are very friendly - including a great reception team - very welcoming atmosphere. They have been very responsive to his needs and made adjustments to help him and he feels
very well looked after. It is a great relief to know he is safe - he was on his own at home with a care package before but this wasn't enough when he became more frail. They have organised the Parkinson's Nurse to come in and see him and that was great as he hadn't been seen face to face for 2 years because of Covid. The food is good and he is regaining weight now. The afternoon cakes are delicious! There are lots of activities although he's not so social so doesn't join in - and it is good that he can just stay in his room if he wants to. He likes coming down to the Bistro for coffee. I would happily recommend Greenview Hall.

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Review from A S (Wife of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gracewell is a very loving, caring family home for all its residents. All the staff are very welcoming, providing a happy and relaxing atmosphere for both visitors and occupants. Overall, a lovely care home.

Reply from Meera Govindapillai, General Manager at Greenview Hall

Here at Gracewell of Woking, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from S J (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It always feels really homely when I come to visit my mother. I feel so comfortable with her being here and being looked after. The staff are always welcoming and I know my mother is happy.
Thank you to you all. Today my mother had her hair beautifully done and her nails too.

Reply from Meera Govindapillai, General Manager at Greenview Hall

We are thrilled with your positive experience and are so glad your mother has settled in so well to Gracewell of Woking. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Denise W (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I was rating Gracewell’s like a hotel then it would have to be seven stars. Service, Care, Food and Cleanliness all rate highly. What I love is how much pride the staff takes in their work, how they treat all the residents with dignity and how nothing is too much trouble. The activities programme
is unbelievable. There is always something going on to keep everyone stimulated and engaged. Gracewell’s have been unbelievable during lockdown and have done everything to keep the residents safe. Since becoming a resident at Woking my father has been so happy. He doesn’t have anything to worry about other than what to eat and what activities he’s going to do. I would check myself in now. Keep doing everything you’re doing at Gracewell’s. The care home industry could learn so much from you.

Reply from Meera Govindapillai, General Manager at Greenview Hall

Our activities team here at Gracewell of Woking have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.


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Review from Diane A (Wife of Resident) published on 8 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband got transferred to Gracewell of Woking from the hospital for respite stay which has been extended - very happy with the staff and activities. The care has been exceptional and I would recommend anyone to Gracewell that needed care.

Reply from Meera Govindapillai, General Manager at Greenview Hall

Our activities team here at Gracewell of Woking have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.


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Review from Victoria W (Granddaughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan lives at Gracewell of Woking- really anxious to move her in at first as she didn't want to leave her home. However, she has settled so well and its the best move we ever did. The staff are amazing and so caring. I could not ask for better. The activities are great that really keeps nan stimulated.
Very Happy.

Reply from Meera Govindapillai, General Manager at Greenview Hall

Gracewell of Woking appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your nan has settled in well.


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Review from G W (Respite Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for 2 weeks respite care only. I found the whole experience a delight. Wonderful caring atmosphere, helpful and supportive staff. I needed a very limited diet and the kitchen did miracles with what they provided especially for me. I am so grateful to everyone for giving me back my mojo which
had deserted me after a hip replacement operation.
Thank you all, you lovely people.

Reply from Meera Govindapillai, General Manager at Greenview Hall

Thank you for taking the time to review Gracewell of Woking. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.


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Review from J L (Daughter of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for respite, liked the home so much, has decided to stay. I feel so relaxed knowing she is well looked after and happy also being occupied. She said the home is A1. All the staff are so friendly and attentive.

Reply from Meera Govindapillai, General Manager at Greenview Hall

The team here at Gracewell of Woking would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Kim W (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives at Gracewell of Woking and I could not be happier. The carers know my mum so well and ensure that she has everything she needs on a daily basis. She has Dementia and the care team are trained to such a high standard. I can visit my mum and when I leave her I feel happy and relaxed knowing
that I am leaving her in safe hands. The activities/events are great and really get my mum stimulated. I am so pleased my mum has so much individual time spent with her as this has helped her confidence grow.

Reply from Meera Govindapillai, General Manager at Greenview Hall

Our activities team here at Gracewell of Woking have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.


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Review from Eric H (Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well run facility - no complaints.

Reply from Meera Govindapillai, General Manager at Greenview Hall

Here at Gracewell of Woking we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from L P (Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before I came into the home I was worried, but the first day it was wonderful. The staff was very friendly and always smiling and helpful. I think Gracwell is wonderful, better than that it is excellent.

Reply from Meera Govindapillai, General Manager at Greenview Hall

Here at Gracewell of Woking, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from J W (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost two years (October). She has Parkinson's and this is managed well. Any issues relating to anything is resolved quickly. Fairy good communication between staff and family. Excellent activities and encouragement to join in. Kind and caring staff.

Reply from Meera Govindapillai, General Manager at Greenview Hall

Our activities team here at Gracewell of Woking have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.


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Review from L P (Granddaughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a very difficult time for all family members. Gracewell of Woking has pulled out all the steps for myself and my family. We have had window visits with my Grandmother too. She is kept very well entertained by the lovely activity ladies. The care team are amazing and cater to her every
need, even though she can be difficult at times due to her needs. Just an incredible team.

Reply from Meera Govindapillai, General Manager at Greenview Hall

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Woking and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from S M (Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole home in West End is very well run and the staff are excellent and caring to all residents. The food is excellent and it is a wide variety.
The rooms are big and with an ensuite bathroom, very generous size and always spotlessly clean. The nursing staff are excellent and on the ball and assist
the doctor once a week.
Overall, extremely excellent.

Reply from Meera Govindapillai, General Manager at Greenview Hall

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Emily W (Granddaughter of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Woking has given me the peace of mind that I have my nan in the best place possible, she has got stronger and stronger since she moved into the home. The care team are fantastic, the food is great with a wide variety every day, the activities are stimulating and engaging and they have something
for everyone. The home is clean and just has a lovely feel throughout.

Reply from Marketing, Marketing at Greenview Hall

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Woking Team.


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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Greenview Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Greenview Hall is calculated as follows: ( (158 Excellents x 5) + (32 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 200 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenview Hall is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Meera

Meera Govindapillai

Job Title: General Manager

As the General Manager here I am proud to lead a team of dedicated colleagues, recruited specifically for their passion, dedication, and experience, that support each other in delivering the very best care for older people. I have 20 years' experience in this sector, and I am always extremely excited to lead and support my team.