Abbey Dale Court

138 Strathaven Road, Hamilton ML3 7TN
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9.4 33 Reviews
  • Abbey Dale Court, Hamilton
Abbeydale Court is a luxury care home set in the heart of Hamilton, a historic town that has excellent access to road, rail and bus links.

The home has been purpose-built to offer a 24/7 dedicated care team of experienced nurses, carers and support staff. They work to deliver a personalised care approach that is tailored to your loved one's needs. This helps them to retain their identity, independence, well-being and self-worth. Staff get to know residents by listening to stories, sharing moments with them and understanding their preferences, thereby building stronger relationships so that residents never feel alone or misunderstood.

They offer a range of professional services including GP and chiropody visits as well as an in-house hairdressing and a beauty salon. The well-being team provides a daily varied social and activity programme for your loved ones to enjoy helping them to build friendships and share new experiences.

No description can equal a personal visit, so join them, if you wish, for a cup of tea, a meal or to participate in social activities.

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Care Provided by Abbey Dale Court

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Grace Sloan (Home Manager)
  • Admission Criteria
    • All referrals welcome
    • Ages 50+
  • Room Information
    • Single Rooms (109)
    • Single Rooms with ensuite Wet Room (109)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Abbey Dale Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,900
    • Self-Funded Residential Dementia Care £1,300 – £1,900
    • Self-Funded Nursing Care £1,200 – £1,900
    • Self-Funded Nursing Dementia Care £1,200 – £1,900
    • RESPITE Self-Funded Residential Care £1,200 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,900
    • RESPITE Self-Funded Nursing Care £1,200 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,900
  • (these prices are only a guideline, please contact Abbey Dale Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at anytime. However, please note that the home does have protected meal times for residents.


  • Parking

  • Parking for 90 vehicles on site


Abbey Dale Court Reviews (33)

Total of 33, showing 1-20
9.4

Abbey Dale Court has a Review Score of 9.4 (9.394) out of 10, based on 15 reviews in the last 2 years. Over all time Abbey Dale Court has 33 reviews.

Overall Experience

  • 22
  • 9
  • 0
  • 0
  • 2

Date Published

33
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18

Review from Donald O (Son of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This will be my 2nd review The last one was Nov 1 2024. My mother has now been a resident of Abbey Dale Court in Hamilton for just over 5 months. As I live in Canada I thought it was very important to add to my review on the first class Treatment my mother is receiving. I call mum twice a week and
from the early days of October such a difference in her mindset and how secure she feels..
The Management/Leadership team in my view is a very caring Team and should be ack., by their Leaders. The Team on Floor 3 are great and I can say without question mum is very much settled. when we chat to her mum always says the Staff are great and she is very pleased that she has been accepted into this facility.
I am hoping at some point I can set up a video call to see her in person. Keep up the great work and thanks always for keeping all informed near and afar.

Reply from Pamela McFarlane, Regional Manager at Abbey Dale Court

Hi Donald
Thank you for your lovely review, i will pass your kind words onto the team and the manager of the care home. I am pleased you are happy with the care and treatment your mother is receiving.Many thanks
Pam Regional Director


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Review from A W (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is lovely, clean, and well-furnished.
Communication does not flow well between shifts. This needs to be addressed.
If a lot of staff turnover does not help communication. My Father is good although laundry is an issue sometimes.
Overall I am very happy with Abbey Dale Court and appreciate
the weekly updates from the manager.

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Review from Margaret M (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I would like to say a big thank you to the housekeeping staff, the kitchen staff for always making sure Mum has something to suit her dietary requirements as she is very fussy, also to one member of staff in particular who has time for Mum and all the residents he is such a kind person and all
the caring and nursing staff who go above and beyond every day. It takes an entire team to run this place so all must be thanked.

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Review from David N (Son of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the level of care my mum received was very well looked after, meals were well prepared and nothing was a bother to any of the staff within the care home, one member of staff in particular was absolutely amazing so compassionate and on top of everything relating to my mum's health
issues and she had a few. She is an absolute angel and an asset to the care home.

Reply from Grace Sloan, Home Manager at Abbey Dale Court

Thank you for your very kind words. I will ensure this is passed on to the staff


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Review from D L (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Abbey Dale Court with an expectation of three to four weeks of palliative "end-of-life" care required. That was 40 months ago.
The level of care and affection she has been given throughout difficult and challenging times for the home i.e. (pandemic, staff retention issues
and care commission reviews)y has been simply excellent.
As relatives who visit almost daily, we are impressed with the level of support, and personal care she receives daily. She may be frial, blind, immobile and with dementia, but has the capacity to know she is being treated with kindness.

Reply from Grace Sloan, Home Manager at Abbey Dale Court

Thank you for your kind words. It is our pleasure to look after your loved one. I will share your words with the team.


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Review from L C (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To date, in the main, my dad has had a very positive experience in Abbey Dale Court. Initial assessment had indicated the need for him to reside on the 'dementia' floor where there was additional support. However, as he settled, his distress at the increased noise levels and movements of other residents
was noted by staff and they agreed with the family's suggestion that he be moved to another area. This has been achieved and he is more settled and well cared for.
Initial concerns, regarding communication have somewhat been allayed. Staff know Dad well and show they care.

Reply from Pamela McFarlane, Regional Manager at Abbey Dale Court

Thank you for your review, I will pass this on to the management team and staff. Many thanks.


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Review from Angela W (Granddaughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and very approachable. They are very good, hardworking and provide a very good service of care to my gran and other residents, which I'm very grateful for and I appreciate their hard work and the care they provide.

Reply from Pamela McFarlane, Regional Manager at Abbey Dale Court

Hi Angela, thank you for your lovely review. I will pass this on to our team. Many thanks, Regional Manager.


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Review from Margaret O (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbey Dale Court has a very welcoming atmosphere. The staff are always pleasant and helpful. My family member is well looked after.

Reply from Pamela McFarlane, Regional Manager at Abbey Dale Court

Hi Margaret, thank you for your lovely review. I will pass the feedback to the team. Many thanks.


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Review from Stuart B (Grandson of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly and hard working. Can't praise them enough. Fantastic service. Very grateful for the care they provide for my gran and other residents.

Reply from Pamela McFarlane, Regional Manager at Abbey Dale Court

Thank you for your lovely feedback; I will pass this on to the team. Many thanks.


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Review from J G (Daughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbey Dale provides a caring, safe and secure environment for residents. Housekeeping promotes a safe and clean environment, catering is excellent and every effort is made on special occasions and anniversaries throughout the year to mark these occasions with an appropriate menu. Communication has very
much improved over the last few months.

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Review from W K (Sister of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is of a very high standard. My brother has been a resident here now for over 1 year and is happy in a very safe environment. Staff are very caring and friendly and always give 100% effort to every aspect of his care and support not only to him as a resident but to all the family. During the
year of my brother’s residence, there have been a lot of changes in the home which have been very positive and continue to improve. Any concerns raised or aspects of his care which we think could be improved on are actioned very quickly. There is a very strong and experienced management team in place bringing with them innovative ideas and care solutions to the home. Caring in this home comes from all employees from housekeeping, a fantastic chef and his team, an activities team encouraging residents to participate in activities and entertainment, dedicated carers and nurses. Each and everyone has a kind word for residents as they perform their duties.

Reply from Pamela McFarlane, Regional Manager at Abbey Dale Court

Thank you for your lovely review, I will pass this on to the whole team.
Many thanks.


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Review from Helen T (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbey Dale Court Care Home is a lovely warm and clean environment for both staff and residents.
Mum's care plan was recently reviewed and we as a family felt that our concerns were listened to and steps taken to update the plan.
The food is excellent and special occasions are celebrated in style.
The activities team put a lot of effort into stimulating and engaging the residents.

Reply from Pamela McFarlane, Regional Manager at Abbey Dale Court

Hi Helen,
Thank you for your lovely comments, I am glad this is your experience of the home. I will pass on to the team. Many thanks.


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Review from L C (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad currently lives at Abbey Dale Court, he is content and happy in the home environment. He has the freedom to move around the home and has access to the lovely communal gardens at the rear of the home. The staff have always been amazing with my dad, always polite and very attentive to his needs.
He is treated as an individual and always asked his opinion on matters that concern him. If there are ever any concerns these are always sorted out promptly by the staff who are all very approachable. The staff are more like friends and family members to my dad and us as a family. My dad is really fond of all of the staff although he definitely has a few favourites. I definitely have every faith in the staff and I am confident that he is well cared for.

Reply from Pamela McFarlane, Regional Manager at Abbey Dale Court

Hi Thank you for your lovely review, I will pass your feedback to the team.
Many thanks.


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Review from Jacqueline A (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the overall care and support most of the time. I have a concern about the continuity of the staff who care for Mum. I understand about shift patterns, holidays and sickness, but there needs to be a pool of staff who know the resident's needs and health requirements, who are in the same
unit and not moved around the home.
Communication needs to be improved.
As a family, we are happy to help but need to know what is going on.

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Review from Lorraine R (Daughter of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and caring; however, too many agency staff and feel they don't know my mum, so would like a key worker to have continuity of care, which would be in my mum's best interest.
Communication - often don't know what is going on in the home to join in with my mum; this is essential
for her and her family. An email out to families every week with what's going on would help, as not everyone is able to come and see the noticeboard. Social media should be used too to let families know.

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Review from L M (Daughter-in-law of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent 4 happy years at Abbey Dale Court. We, as her family, are so happy she spent her last years in safety, and with such beautiful accommodation. But most of all, the personal care she received was first class.

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Review from V M (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my parents are having is second to none in every respect. My mum is end of life and Dad has Alzheimer's. Every member of staff I have encountered has been kind, considerate and professional. They are a well trained force who know my parents very well and take time to be with them apart from
physically caring for them. All necessary comforts are available with Mum and Dad receiving the personal care that I would provide myself and would be grateful to have. 5 stars all round.

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Review from Alexandra M (Daughter of Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

First and foremost, make sure they take the details of the next of kin, no information about my phone number or address was recorded. Concerns were never dealt with, very poor communication throughout. So basically, my mother was in the care of this care home with nothing in place. Even sent care home
bill to her former address.

Reply from Joe Walker, Regional Manager at Abbey Dale Court

Thank you for your review, at Abbey Healthcare, we value all opinions and analyses of the service we provide. We will use your comments when reviewing our processes and procedures.


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Review from Ann M (Daughter of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Completely unsatisfactory care was provided by Abbeydale. Even allowing for covid epidemic care given to my mum was totally unacceptable and this care home needs a complete overhaul throughout. It may have a lovely piano in the reception area but perhaps the money should be spent on staff and training.

Reply from Joe Walker, Regional Manager at Abbey Dale Court

Thank you for your review. As a company we do ensure that we provide education, training, support, mentoring and coaching for all our staff. It was unfortunate that until recently, due to the pandemic that the amount of training, particularly face to face and group training had to be suspended. This will revert back as soon as the restrictions are removed.


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Review from Margaret F (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in Abbey Dale Court care home for a short period of time, however, the care she received was excellent. The staff were very attentive to her needs and kept me informed during difficult times of all my mums care. My mum sadly died on 12/4/21, it was so sad she didn't live long enough
to enjoy this nursing home.

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Current Review Score: 9.4 (9.394)

Overview of Review Score

The Review Score of 9.4 (9.394) out of 10 for Abbey Dale Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Abbey Dale Court is calculated as follows: ( (131 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 180 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.688 Points relating to the number of positive Reviews for Abbey Dale Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8. 15 Positive Reviews ÷ 21.8 = 0.688

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 26 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (0)

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Frequently Asked Questions about Abbey Dale Court

What types of Care is Abbey Dale Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbey Dale Court provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Abbey Dale Court have?

There are 109 Single Rooms.

What are the Facilities & Services at Abbey Dale Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbey Dale Court to the centre of Hamilton?

1.7 mile(s) as the crow flies, distance by road may be significantly further.