Pear Tree Court

Portsmouth Road, Horndean, Waterlooville PO8 9LN
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9.7 97 Reviews
  • Pear Tree Court, Waterlooville
Pear Tree Court is a purpose-built care home in Horndean, providing the very best care in stunning surroundings. The highly trained team offers residential, dementia and nursing care to short-term respite and permanent residents, as well as compassionate end of life care.

Luxury and comfort are key at Pear Tree Court. All bedrooms have en-suite facilities, and the home features its very own hair salon, café and cinema. Residents are also treated to a range of menu choices at mealtimes, designed around their individual tastes.

Every aspect of care and life at Pear Tree Court is personalised to each resident. The home team get to know each individual well so they can create care and lifestyle plans that meet their unique preferences.

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Care Provided by Pear Tree Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Orthopaedic
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Aimee Sparks (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Pear Tree Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,649
    • Self-Funded Residential Dementia Care from £1,739
    • Self-Funded Nursing Care from £1,889
    • Self-Funded Nursing Dementia Care from £1,979
    • RESPITE Self-Funded Residential Care from £1,859
    • RESPITE Self-Funded Residential Dementia Care from £1,949
    • RESPITE Self-Funded Nursing Care from £2,099
    • RESPITE Self-Funded Nursing Dementia Care from £2,189

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Pear Tree Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Pear Tree Court Reviews (97)

Total of 97, showing 21-40
9.7

Pear Tree Court has a Review Score of 9.7 (9.744) out of 10, based on 38 reviews in the last 2 years. Over all time Pear Tree Court has 97 reviews.

Overall Experience

  • 73
  • 23
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Date Published

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Review from Judith E (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Pear Tree in October 2023 on the nursing level. She has adjusted to the move very well. Staff have been very kind and have helped make the move easier. Would highly recommend it; it's a lovely care home with a real homely feel.

Reply from John Mataruse, Reviews Team at Pear Tree Court

Hi Judith, thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J C (Granddaughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff at Pear Tree Court to be professional, understanding and empathetic. It's not easy putting a member of your family in a care home, and I have received good support from those involved.
From what I can tell, so far, the food looks good, the nursing attentive, and the management
team are keen to give the best service possible.
There is a great deal of thought given to the environment and the entertainment for residents.

Reply from John Mataruse, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from L G (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Full staff members do a good job of managing complex needs of residents requiring nursing care, but when agency staff are in, this is less likely to be a good experience. Multiple issues with agency staff regarding general care and respect toward residents. Hygiene issues and procedural issues like
filling in paperwork or observations of residents.

Reply from John Mataruse, Reviews Team at Pear Tree Court

Thank you for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care.


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Review from Fiona R (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was reluctant to put my Dad into a care home but our social worker made the recommendation that He should.
I found Pear Tree Court while visiting a nearby home, I fell in love with the place immediately.
I was fully supported by the staff at Peartree during the admission process and I’m delighted
that I chose this wonderful home for my dad’s care.
I’m so pleased with everything we have received in such a short time.

Reply from Carmen Haines, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from Peter W (Son-in-law of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities at Pear Tree Court are excellent and everywhere is clean with a bright and airy ambiance. I am very impressed with all the staff I have come across and my mother-in-law feels she is being cared for well.

Reply from Carmen Haines, Reviews Team at Pear Tree Court

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team


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Review from Christopher T (Respite Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first visit to a care home so it is for me to give an accurate. However, I found my short stay very comforting and caring. The food is excellent. I would still rather try and manage at home with my wife, who knows what the future holds for us? I would definitely recommend Pear Tree Cort.

Reply from Kaylie Jennings, Reviews Team at Pear Tree Court

Hi Christopher thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, Pear Tree Court team.


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Review from S V (Resident) assisted by family/friend published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Pear Tree Court was excellent. The kindness and consideration I received were faultless and the food and activities were most enjoyable. My grateful thanks to all the staff.

Reply from Kaylie Jennings, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, Pear Tree Court team.


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Review from J A (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities in the home are excellent, not only the rooms but also the communal areas and gardens, which are much appreciated by visitors. The staff are always helpful and courteous. However, the meals are variable, with the meat often hard to chew, and it would be nice if dishes such as cottage
pie or sausages were more often on the menu, with gravy. A constant complaint is the discomfort of the bed and the pillows, especially as she spends a larger proportion of the time in bed than she would wish. This also restricts convenient visiting times. We appreciate that the staff have much to do to care for the residents, and my mother often says how hard they work.

Reply from Samantha Debenham, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court Care Home - Care UK, we set a high standard for ourselves, so we are delighted to hear that you have had such a positive experience. We would like to reassure you that we have made some recent changes to mealtime options, ensuring residents' favourite meals are available all year round, and we are regularly asking for feedback to ensure residents are happy with the food choices available to them. Our resident's comfort in the home is of paramount importance to us, and we will continuously monitor and work with the residents to ensure they are comfortable and safe. Please do not hesitate to contact the home manager if you would like to discuss this further in person. Thank you again for your time; we are grateful for your feedback.


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Review from N F (Daughter of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred here after a long stay in an Assessment Unit. We have been advised she has end-stage Dementia. We chose Pear Tree Court not only as the home is close to us, but because when we viewed it, it had a homely feel to it. It was not an easy choice to place mum in a care home, but right
from the Manager to the Housekeeping team, they are professional, caring and friendly. The surroundings are well-maintained, the rooms are beautifully furnished and the food is both tasty and well-presented. (All needs are met)
It’s such a shame mum is no longer able to access all the well-thought-out activities available as I am sure she would have loved them.

Reply from Kaylie Jennings, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks, Pear Tree Court team


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Review from J D (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Pear Tree Court just over two weeks and during this time we have found the team to be caring, professional and welcoming addressing all of dads care needs in a compassionate and timely manner. Thank you.

Reply from Kaylie Jennings, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks, Pear Tree Court team


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Review from S H (Nephew of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had been in hospital for some weeks as a result of a previous failed hospital discharge to his own home. During his time in hospital, he had become very weak, lacking mobility and very undernourished. His second discharge from hospital was to Pear Tree Court with the aim of rehabilitation prior
to his return home. His discharge from hospital was arranged by the home and coordinated with particular caring assistance by the administrator.


Representatives of the home visited him in hospital, assessed their suitability to care for my uncle's needs and accepted him 4 weeks ago. Since that time they have encouraged him to eat and drink and helped him with his mobility. The staff have all been very caring and respectful and everyone makes the effort to stop and chat with my uncle. He is now making very good progress towards returning to his own home.


Reply from Kaylie Jennings, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks, Pear Tree Court team


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Review from Colin R (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has now been at Pear Tree Court for 5 months, and in those 5 months, Dad has undergone several medical changes. On every occasion, I have been informed of his progress and condition. The staff I have encountered have, and are, very supportive of my dad and the concerns of the family. No request
seems to be too much trouble, they are attentive, professional and very easy to talk to. All though Dad has dementia he is still able to interact with the staff which is a pleasure to watch. I would definitely recommend Pear Tree Court to anybody who asked for my advice.

Reply from Kaylie Jennings, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks, Pear Tree Court team


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Review from Joanne H (Niece of Resident) published on 12 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with all the communication from the care home. Our uncle is very happy there. He enjoys the food. He attends most activities and really enjoys them. He likes spending time in the garden on sunny days.

Reply from Kaylie Jennings, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks, Pear Tree Court team


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Review from C H (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier that our father who has Alzheimer's is being cared for at Pear Tree Court nursing home. The staff throughout the home are excellent. They are all very attentive and caring and could not be any better, with excellent communication. They take the time to speak to the residents
by name and nothing is too much trouble. The food is excellent quality with a good choice of menu daily. The general ambience of Pear Tree Court is like being in a 5-star hotel. We cannot rate this place highly enough. Absolutely fabulous service in every way. The attention and care he receives go far and beyond what we expected.

Reply from Kaylie Jennings, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks, Pear Tree Court team


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Review from Carl R (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at Pear Tree for a short time, but in that time the staff and team have welcomed her and helped her to settle. Staff are very caring and always inform us of how Mum has been during the day. As a family, we are grateful for the safe environment and relieved that she is being looked
after so well. They always make us feel very welcome and are happy for us to come and go whenever we wish. Thank you everyone!

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Review from Dawn T (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Pear Tree Court has been amazing. When Mum first entered the care home the staff were very friendly and put her mind at rest as she was nervous having just come out of the hospital.
The staff have been lovely all through the 4 weeks that Mum has been a resident and the stay has achieved
exactly what we were hoping for. Mum is stronger and is now ready to return to her own home.
If the situation arose where we needed to put Mum into a care home again I would not hesitate in coming back to Pear Tree Court.

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Review from Linda M (Wife of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very efficient and friendly. My husband is comfortable and well looked after. The staff are also prompt at informing me of any problems or incidents. I am very happy with my husband’s placement at Pear Tree Court.

Reply from Carmen Haines, Reviews Team at Pear Tree Court

Hi Linda M, thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, The Care UK team.


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Review from Tom P (Husband of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has settled in quite well and is happy at Pear Tree. Her room is like a boutique hotel, and the facilities and entertainment are really very good. Has lots of special touches, such as a craft room and pub. Would definitely recommend it.

Reply from Carmen Haines, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, The Care UK team.


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Review from Mark T (Son of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Pear Tree Court since May 2021 and has received a level of genuine care and support since this time. The team on her floor are professional and manage the changing needs and demands of the residents on a daily basis. With professionalism comes a level of personal care and support that
is reassuring to both residents and families alike.
Having had a recent spell in hospital, the team kept in touch while Mum was away and the welcome home was great to see and certainly appreciated.
From our experience, I would recommend Pear Tree Court to anyone looking to provide care to a loved one.

Reply from Carmen Haines, Reviews Team at Pear Tree Court

Hi Mark, thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, The Care UK team.


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Review from Heidi T (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Pear Tree Court in November after a fall, I am very grateful for the love and care shown to him, nearly four months on he is finally well enough to come home, he has been well looked after and the home is very nicely presented, the staff are amazing.

Reply from Carmen Haines, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience.At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, The Care UK team


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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Pear Tree Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for Pear Tree Court is calculated as follows: ( (342 Excellents x 5) + (81 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 438 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pear Tree Court is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Aimee

Aimee Sparks

Job Title: Home Manager

Joined: 2023

I’m a qualified Registered General Nurse with 15 years of experience in both NHS hospitals and private care nursing homes. I was keen to join Pear Tree Court because of Care UK’s very good reputation and the development opportunities that are available. I was looking for a service to manage on a long-term basis.


Previously, I was an Interim General Manager and Clinical Quality Assurance Manager for a provider that supports residents with complex care needs. I also have experience working as a turnaround manager, where I supported a nursing home to move from ‘Inadequate’ to ‘Good’ in six months by building an entirely new team. I have a passion for nurturing colleagues, and it makes me proud to see my team shine.


As a Home Manager, I believe it’s important to have a fair but firm approach, a willingness to listen and a supportive and reassuring management style. You need to have an open door for colleagues and compassion for residents. Supporting my team to ensure excellent care is provided to keep residents and their loved ones safe and happy is the most important part of my role.


My favourite part of being a Home Manager is caring for residents on a long-term basis. This means I have the opportunity to really get to know them and their families and understand how to support them to live fulfilling lives.


When I’m not working, I enjoy taking trips with my family, showing my two daughters different cultures and areas of the world.