Pear Tree Court

Portsmouth Road, Horndean, Waterlooville PO8 9LN
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9.7 97 Reviews
  • Pear Tree Court, Waterlooville
Pear Tree Court is a purpose-built care home in Horndean, providing the very best care in stunning surroundings. The highly trained team offers residential, dementia and nursing care to short-term respite and permanent residents, as well as compassionate end of life care.

Luxury and comfort are key at Pear Tree Court. All bedrooms have en-suite facilities, and the home features its very own hair salon, café and cinema. Residents are also treated to a range of menu choices at mealtimes, designed around their individual tastes.

Every aspect of care and life at Pear Tree Court is personalised to each resident. The home team get to know each individual well so they can create care and lifestyle plans that meet their unique preferences.

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Care Provided by Pear Tree Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Orthopaedic
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Aimee Sparks (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Pear Tree Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,649
    • Self-Funded Residential Dementia Care from £1,739
    • Self-Funded Nursing Care from £1,889
    • Self-Funded Nursing Dementia Care from £1,979
    • RESPITE Self-Funded Residential Care from £1,859
    • RESPITE Self-Funded Residential Dementia Care from £1,949
    • RESPITE Self-Funded Nursing Care from £2,099
    • RESPITE Self-Funded Nursing Dementia Care from £2,189

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Pear Tree Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Pear Tree Court Reviews (97)

Total of 97, showing 41-60
9.7

Pear Tree Court has a Review Score of 9.7 (9.744) out of 10, based on 38 reviews in the last 2 years. Over all time Pear Tree Court has 97 reviews.

Overall Experience

  • 73
  • 23
  • 1
  • 0
  • 0

Date Published

97
7
18
38
59

Review from P S (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a very nice care home and my dad has settled in well. The staff are friendly and helpful. It is a relief to know he is in a safe environment and being looked after as he has vascular dementia and was living on his own and not coping very well.

Reply from Carmen Haines, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, The Care UK team.


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Review from Charles W (Husband of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hugely impressed by the organisation, professionalism and individual care involved in settling my beloved wife into Pear Tree Court. Of over a hundred questions I asked before and after admission, there was only one no (well justified). Everything else was yes.
Congratulations, on the culture of diligent
care that pervades everything.
(I rarely award five stars to anyone,)

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Review from Lynne A (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was finally transferred to Pear Tree in December after nearly 3 months in hospital following a serious and traumatic fall. He has been there a few weeks now and we have found all of the staff to be extremely caring in meeting Dad's needs and supportive of both him and the family. To date, we
have been extremely happy with how Dad is being looked after and all communication has been responded to promptly and with consideration.

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Review from C B (Sister of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was admitted to Pear Tree Court at the end of October 2022 and has now been there for almost a month after bed-blocking for 6 weeks in a Devon hospital. The management was very helpful in showing us around and giving us their time before my brother arrived. He had not had a very good experience
in the hospital being moved from ward to ward - he has learning difficulties and Parkinson's - and was disorientated and unsettled. The staff made him very welcome and after a month in Pear Tree, he has perked up a lot. He has a lovely room and sees so many folks during the day. He is also taken to many activities where he can either observe or take part if he is able. We are extremely happy that he is in such a caring place and hope he will be able to stay there.

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Review from Barry J (Son of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here at our choice after a distressing period of illness in hospital last Christmas and not in a condition to remain in her home as she needed 24-hour attention. She initially moved into the nursing floor where the staff were wonderful and at 93 years old she made a great recovery thanks
a lot to them. As she improved she was then able to move into the residential floor and has had no reoccurrence of her previous illnesses which plagued her at home and is a tribute to the staff at Pear Tree. Mum has since moved to be in care near her old location where lived most of her life which is no reflection on Pear Tree and again a tribute to what they have done for her. Moving was an emotional experience because of the close relationships she forged with the staff there. I would like to document my family's thanks for the care Pear Tree provided her.

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Review from Peter A (Brother of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the death of his wife, my brother was admitted into hospital but couldn't be released, so became a bed blocker. I found a local care home to fulfil his needs and my choice of Pear Tree was superb. Its warm and friendly atmosphere combined with helpful staff and lovely food couldn't be bettered.

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Review from Steve B (Nephew of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had the task of finding a suitable home For our 95 year old aunt, who decided that after many years of fending for herself the time had come to move into residential care. My wife and I were recommended Pear Tree Court and following our visit it was obvious that this would be the perfect solution.
Early days but so far very impressed with all aspects of the service provided. Brilliant staff.

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Review from K G (Daughter of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum was chosen as 'resident of the day' which meant a carer asked me for any concerns/issues with my mum's care. I asked what had been done regarding her jewellery that went missing in the home, plus some other queries. I have had no response, a waste of time. I also reported to the care home manager
by email, that I had seen another visitor exit the home with a flat-screen TV under her arm that she did not have when she arrived. I have had no response. My view of the management is one of weakness, and not bothering to follow through and deal with things.

Reply from Samantha Debenham, Personal Assistant at Pear Tree Court

Thank you for your feedback. We’re grateful for your positive scores around the facilities, care and staff here at Pear Tree Court. We are very sorry to hear that you’ve not had a positive experience and that you feel your concerns were not addressed. We would like to reassure you that the TV incident that you refer to was not a theft. It was simply a relative removing their own TV from their loved one’s room as it was no longer required. Your feedback is important to us and we’d be happy to discuss this further with you in person.


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Review from Debra H (Civil Partner of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, after several years it’s no longer been possible to care for my partner at home, as her dementia gradually changes life for both of us. As a former nurse I have been particularly careful and thoughtful in finding the best new home I could to entrust with her care. In Pear Tree Court I have found
such a place and such a team. My partner has a wonderful room, plenty of space, all mod cons. The team on Napier and across the home have been amazing and truly focused on her needs, nothing is ever too much trouble. It matters that they have also made me feel so welcome, I visit at all hours and the approach is consistent.


The building is relatively new and has all the advantages of deliberate design, reflecting the best practice in creating a new ‘home’ for residents. The place is also spotless, huge thank you to all the staff, we are all on this journey together


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Review from Julie T (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Pear Tree Court for a year now after many falls at home and being unable to cope living alone. Mum has settled in well and has nothing but praise for the staff, they are so kind and friendly (mum's words) and fulfil all her needs in a professional, caring manner. Mum enjoys
the entertainment and activities and having her hair done at the salon and has made friends. Pear Tree Court has a happy, feel-good vibe which adds to the atmosphere not only for the residents but also for family and friends.

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Review from Derek C (Husband of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to Napier Floor with Alzheimer's when, after 2 years, I could no longer meet all her needs at home. I have been most impressed by the care and concern (love, even) shown by all the staff from the manageress right through to the regular lady who kept her room so pristine. This also
applied to the way I was treated on my many visits. My wife's needs were often anticipated and always met with gentleness and concern during the whole time she was there. She settled in very quickly and was happy and contented there, which speaks so well of the friendliness with which she was cared for. I cannot speak highly enough of the relief I felt, seeing how well she liked the staff and related to them. It was also a great comfort to me that someone was with her, holding her hand, during her last moments. My son and daughter also concur with these comments.

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Review from Clare H (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff genuinely care for my Mum, which is so important when I can't be there. I gave them a burden 2 1/2 years ago and they gave me back my mum. I don't think she'd be alive today without them getting her up and out of bed every day and entertaining her, giving her something to live for. She has
made friends with the other ladies and they meet for a cuppa and a chat, they play games together and she isn't lonely anymore. They provide many activities and she takes part in everything; she has been drawing, painting, singing and all sorts. When she lived at home she just slept.

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Review from A S (Daughter-in-law of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Pear Tree Court is a home from home. The staff go out of their way to make Mum feel comfortable and safe. I can see that Mum is always well-groomed and her room is spotless. Mum loves the Carers and I am happy that she is receiving the standard of care that one would expect from such a good Care Home.

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Review from Ginny D (Daughter of Resident) published on 24 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Pear Tree Court since the beginning of February this year and the family have been incredibly impressed by the care and attention she has received.
Mum’s behaviour, affected by a subdural haematoma, is not always ideal but the care she receives from all the staff is second
to none, they are always compassionate, understanding and caring.
Add to this exemplary care for mum, the support they have shown me and the rest of the family, we cannot be more grateful.
A massive thank you to all the staff who give us peace of mind.

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Review from Janice N (Daughter of Resident) published on 24 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all Pear Tree Court offers for our Mother,she is very happy although Mum had a difficult start to begin with, she has now settled made friends and her nursing staff have been better and kinder than we could have ever wished for.

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Review from Ann H (Daughter of Resident) published on 24 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy at the home. She has been residing there for a year now. Due to her mobility, she was unable to return to her flat after a respite visit. She likes the activities and joins in when she can. Visiting has been restricted due to Covid and still is. My main concern is that she is happy.

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Review from E B (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pear Tree Court cared for my father in his last few days and he died in their care. The family are so pleased Dad was able to leave the hospital and spend time within the care of Pear Tree Court. The home was diligent and kept him as comfortable as possible. Thank you.

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Review from Tim W (Son of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad my mother is getting the care she needs and the way it’s given, I couldn’t ask for more. So friendly and polite, it makes my mum feel loved and welcomed. She’s now just come out of her isolation and she is so excited to do all the activities available.

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Review from David J (Son of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and management. Spotlessly clean, it's like walking into a 5-star hotel. You couldn't wish for more. Pear Tree Court, well done, cannot find anything negative.

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Review from Margaret K (Wife of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Pear Tree Court from the Hospital. For my husband, it was a move that although at first he was confused as to where he was, he settled very quickly in a lovely room in which we were permitted to bring flowers and personal items from home which made such a difference to him. As he
was in isolation for 14 days, I was his only visitor, he was very poorly but was cared for by the staff with kindness and compassion. Sadly, my husband died, but having been alerted to his deterioration as a family, we were with him to the end. The Pear Tree Court team gave us their care, compassion and kindness we will never forget.

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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Pear Tree Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for Pear Tree Court is calculated as follows: ( (342 Excellents x 5) + (81 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 438 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pear Tree Court is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Aimee

Aimee Sparks

Job Title: Home Manager

Joined: 2023

I’m a qualified Registered General Nurse with 15 years of experience in both NHS hospitals and private care nursing homes. I was keen to join Pear Tree Court because of Care UK’s very good reputation and the development opportunities that are available. I was looking for a service to manage on a long-term basis.


Previously, I was an Interim General Manager and Clinical Quality Assurance Manager for a provider that supports residents with complex care needs. I also have experience working as a turnaround manager, where I supported a nursing home to move from ‘Inadequate’ to ‘Good’ in six months by building an entirely new team. I have a passion for nurturing colleagues, and it makes me proud to see my team shine.


As a Home Manager, I believe it’s important to have a fair but firm approach, a willingness to listen and a supportive and reassuring management style. You need to have an open door for colleagues and compassion for residents. Supporting my team to ensure excellent care is provided to keep residents and their loved ones safe and happy is the most important part of my role.


My favourite part of being a Home Manager is caring for residents on a long-term basis. This means I have the opportunity to really get to know them and their families and understand how to support them to live fulfilling lives.


When I’m not working, I enjoy taking trips with my family, showing my two daughters different cultures and areas of the world.