Pear Tree Court

Portsmouth Road, Horndean, Waterlooville PO8 9LN
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9.7 97 Reviews
  • Pear Tree Court, Waterlooville
Pear Tree Court is a purpose-built care home in Horndean, providing the very best care in stunning surroundings. The highly trained team offers residential, dementia and nursing care to short-term respite and permanent residents, as well as compassionate end of life care.

Luxury and comfort are key at Pear Tree Court. All bedrooms have en-suite facilities, and the home features its very own hair salon, café and cinema. Residents are also treated to a range of menu choices at mealtimes, designed around their individual tastes.

Every aspect of care and life at Pear Tree Court is personalised to each resident. The home team get to know each individual well so they can create care and lifestyle plans that meet their unique preferences.

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Care Provided by Pear Tree Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Orthopaedic
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Aimee Sparks (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Pear Tree Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,649
    • Self-Funded Residential Dementia Care from £1,739
    • Self-Funded Nursing Care from £1,889
    • Self-Funded Nursing Dementia Care from £1,979
    • RESPITE Self-Funded Residential Care from £1,859
    • RESPITE Self-Funded Residential Dementia Care from £1,949
    • RESPITE Self-Funded Nursing Care from £2,099
    • RESPITE Self-Funded Nursing Dementia Care from £2,189

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Pear Tree Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Pear Tree Court Reviews (97)

Total of 97, showing 61-80
9.7

Pear Tree Court has a Review Score of 9.7 (9.744) out of 10, based on 38 reviews in the last 2 years. Over all time Pear Tree Court has 97 reviews.

Overall Experience

  • 73
  • 23
  • 1
  • 0
  • 0

Date Published

97
7
18
38
59

Review from Rosalind W (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff have made mum feel extremely welcome and they are all very helpful. The home manager is very lovely and explains everything in relation to mum's care in depth and is very helpful and approachable.

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Review from Maxine C (Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for better care, and staff do their jobs very well. Nothing is too much trouble.

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Review from Julie H (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We made a great choice when selecting Pear Tree Court. The carers and nursing staff are wonderful and kind to my Mum. All of the staff, from the front desk to maintenance and the cleaning crew, are helpful and supportive. Couldn't ask for better!

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Review from Vince C (Son of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even before Dad was admitted the level of service and attention to detail in talking us through what to expect was extremely beneficial especially as we were in the middle of Covid lockdown. Every staff member we spoke to showed empathy, compassion, professionalism and more importantly, genuine care
and understanding.
Covid has affected everyone so to see remote control temperature scanning from the front door was really impressive and reassuring.
Although we could only view Pear Tree Court from the entrance it looks more like an upmarket hotel and the staff were good enough to take many pictures to help us decide if this was the new home for Dad.
Getting Dad settled in was not straight forward, two weeks of quarantine for him, change of his routine, surroundings, bed, in fact, a massive upheaval for him made even more difficult because we couldn’t go in and help, yet everyone without exception has been fantastic and accommodating.
Many thanks to all the staff.

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Review from Janet D (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother became a resident of the care home right at the beginning of lockdown, she was made very welcome by all the staff at a very difficult time for them and her. She has just celebrated her Birthday in the care home, and she was overjoyed with the cake and balloons she received. She enjoys the
chats she has with the lovely volunteers that come in regularly.

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Review from Susan G (Mother of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that Pear Tree Court is an amazing care home. My mother has been a resident for 2 years and is very happy there.
Before COVID 19 whenever I visited I was made welcome, able to make drinks, there were cakes or biscuits for visitors. My mum has come on so well living there, it is so nice to see
her happy. The only thing I am a bit worried about is that there has to be a nominated person in the family to see my mum, myself and my sister do not talk to each other and this makes it hard to communicate with her. If she becomes the nominated person I will then have to be ok with a Skype call.
Mum loves the singing, and the games that they play - it makes her think and use her brain again.
The staff at the home are so lovely if I ring with a concern they put me at ease straight away. Even the residents are sweet and pre COVID I would spend a couple of hours on each visit.

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Review from Jane S (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Pear Tree is based on being a volunteer but also having my mum as a resident there.
My mum initially came in for a four-week respite break after being in hospital for a period of time.
She had a warm welcome and soon settled in. After extending the respite care for a further four
weeks, she then decided she wanted to stay permanently.
As a family, we were surprised to hear her decision, as she had previously always said she did not want to end up in a care home.
The good care and friendly staff at Pear Tree all contributed to a difficult decision being made a far easier one.
As a family, we feel content that she is in a secure and safe place, where she is well looked after.
My role as a volunteer has enabled me to spend valuable time with the majority of the residents.
I enjoy one to one time in their rooms, chatting or reading to them.
I also get involved in the lovely group activities and see the residents being stimulated and having fun.

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Review from Belinda C (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In this very difficult situation we all find ourselves in, I feel confident my mother is in very safe, caring hands here at Pear Tree. I really appreciate the updates my the manager by email most weeks and especially appreciate the updates by phone from two members of staff who are always so pleasant
to talk to. Nothing is too much trouble and they and the rest of the staff here do such a fantastic job. I and the rest of my family would like the send our sincere thanks for all you do and taking such good care of our mum/grandma/great-grandma. You are all stars and I hope when this awful virus is over, the government will actually pay you the salary you so deserve, because currently it’s a disgrace!
Stay safe all and thanks again.

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Review from M W (Son of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the staff and the facilities at the home. All the staff have made my mother very welcome and she improved significantly in terms of health, and her social interaction within the first 4 weeks of her time at the home. I wish she had moved into the home a lot sooner than she actually
did.

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Review from J A (Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and friendly.
Homely and positive atmosphere.
A pleasure getting to know and meet other residents.
Always someone to ask/help.
Food was exceptionally good.
Facilities excellent.
A first-class positive experience.

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Review from M L (Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can describe my experience as quite satisfactory. Thankfully, I have remained active and independent and not in need of intimate care. I have been able to do most things for myself.
When required the staff have been very helpful and efficient.
The atmosphere is generally very pleasant and comfortable.

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Review from T B (Daughter of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy and supported by all the staff members who encourage her to participate in the activities within the home.
Thank you all for your help in looking after her with dignity and care.

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Review from P M (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and safe for my mum to live in. The staff are welcoming at reception and all carers are friendly and helpful. My mum has a warm room with ensuite which gives her privacy as she needs personal care by the carers several times a day. Recently they have nursed her back to better mobility
and health following some falls in her own house before she moved here in September. She enjoys seeing her visitors at any time and then she can see them in the coffee shop or the family room if needed.

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Review from J D (Wife of Resident) published on 28 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am entirely satisfied with the care at Pear Tree Court.

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Review from J T (Resident) published on 28 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found, as I have indicated, everything excellent. I also found the residents I met very pleasant. I cannot think of one thing in Pear Tree Court to find fault with. It is a charming, caring place, and feels so safe.

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Review from Steve D (Son of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When home help could not sustain my mother's needs, Pear Tree Court offered a dignified care package that instantly made my mother safe in their wonderful care, and in turn knowing that she is safe I felt a great burden of responsibility being lifted, that in her final chapter the care package would
be the best that could be offered in our area close to where her friends could visit and family members could come and go when they pleased. All the staff including importantly, the nursing staff, treated my mother with ultimate respect which unlike a hospital is truly humbling to witness. I would give thanks to the fact that nothing had been a problem during her stay especially when family members at times need as much comfort as those suffering, all of which was given with compassion in spades. They are a credit to our area which other homes strive to achieve the same level. Thank you to all the staff at Pear Tree Court - Horndean.

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Review from L H (Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for only five months and have found that I am happy and quite content with the treatment that I have received from all of the staff and helpers.

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Review from Margaret S (Partner of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pear Tree Court is a clean and welcoming home. Management make time to talk to residents/family and answer any questions they may have the staff through to maintenance are very pleasant and helpful, cannot fault the food and welfare of the residents. My partner has been in Pear Tree Court for 18 months
now. There is a variety of activities of which he enjoys when able also have entertainment come to the home most weeks. I would definitely recommend Pear Tree Court to family/friends.

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Review from Gerald E (Respite Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The immediate and lasting feeling given is of a comfortable well-established country hotel. It has a very welcoming atmosphere. Pear Tree court impressed me as a well organised and well-run care home. My room had a French window opening onto the garden, with en-suite, well designed and very comfortable,
except that I should have preferred a slightly softer mattress. Public rooms are spacious and brightly and tastefully decorated. They give an immediately warm, positive and very welcoming impression. The staff are first class - warm, friendly and cheerful and know their jobs which they do quietly and efficiently. Food was good. Red wine (my favourite). Service was bad. The wine itself was good, but on several occasions there was none available (and I am told this failure was not unusual), culminating with none available on each of my last three evenings.

Reply from Samantha Debenham, Personal Assistant at Pear Tree Court

Thank you for your review of Pear Tree Court – we’re delighted you enjoyed your stay with us.


We’re sorry that you were not able to enjoy a consistent mealtime offering including wine, we will review our ordering system to ensure we have a ready supply.


We hope to see you again!


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Review from Kelvin B (Son of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Pear Tree Court after a trial month in a, supposed rated, care home in north Kent. In Kent, it was found that my mother was frequently abandoned for hours on end, even when trying to achieve basic levels of care. In immediate contrast, my mother settled in very quickly into the Pear
Tree Court and we were both pleased with the care and attention she received from every member of the staff. It was appreciated that an instant response could not be made for every request/call as, obviously, the staff had other residents to look after. It was noted that the manager had previously been employed in the turn around of under-performing care homes. Encouragingly this meant that the manager was able to identify quickly any perceived shortfalls in performance, and importantly, what to do to ensure full rectification. We found the Pear Tree Court to be well led with the staff fully motivated and cheerfully trying to do a good job as possible for all the residents. The standard of cooking was excellent and much appreciated.
On arrival and having being alerted by a well-respected survey magazine, I expressed concern that should a resident die in the Pear Tree Court, then an excessive two-week charge of fees would be made after the date of death. This I considered to be unreasonable but was assured by both the manager and deputy that this company policy was under review. On that basis the contract was signed, the 2-week fee still remaining contractually binding. On the passing of my mother, I discovered that Care UK had changed this part of its policy to only a 3-day fee. This revision was subsequently honoured in full in my case, even though importantly I had not been invited to re-endorse a new contract. This action was impressive and reflects well on the integrity of Care UK. My family and I wish to thank all of the Pear Tree Court staff for all their efforts to make my mother as comfortable as possible during her final days.

Reply from Samantha Debenham, Personal Assistant at Pear Tree Court

Thank you for taking the trouble to share your views on our home. Firstly, may I offer our sincere condolences on the passing of your mother? We are pleased to hear that you were impressed with the care and support that the team were able to offer to your mother and your family and we’ll make sure that your kind comments are shared with the Pear Tree Court team. We revised our policy on charging for rooms last year in anticipation of new guidance from the CMA. As you correctly said, we now only charge for three days after a resident passes away unless a family wishes to keep the room for a little longer.


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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Pear Tree Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for Pear Tree Court is calculated as follows: ( (342 Excellents x 5) + (81 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 438 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pear Tree Court is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Aimee

Aimee Sparks

Job Title: Home Manager

Joined: 2023

I’m a qualified Registered General Nurse with 15 years of experience in both NHS hospitals and private care nursing homes. I was keen to join Pear Tree Court because of Care UK’s very good reputation and the development opportunities that are available. I was looking for a service to manage on a long-term basis.


Previously, I was an Interim General Manager and Clinical Quality Assurance Manager for a provider that supports residents with complex care needs. I also have experience working as a turnaround manager, where I supported a nursing home to move from ‘Inadequate’ to ‘Good’ in six months by building an entirely new team. I have a passion for nurturing colleagues, and it makes me proud to see my team shine.


As a Home Manager, I believe it’s important to have a fair but firm approach, a willingness to listen and a supportive and reassuring management style. You need to have an open door for colleagues and compassion for residents. Supporting my team to ensure excellent care is provided to keep residents and their loved ones safe and happy is the most important part of my role.


My favourite part of being a Home Manager is caring for residents on a long-term basis. This means I have the opportunity to really get to know them and their families and understand how to support them to live fulfilling lives.


When I’m not working, I enjoy taking trips with my family, showing my two daughters different cultures and areas of the world.