Chandler Court

Recreation Road, Bromsgrove B61 8DT
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9.7 86 Reviews
  • Chandler Court, Bromsgrove
Chandler Court is a purpose-built care home providing a full range of quality, person-centred care for older people. Care services range from residential and nursing care to dementia and compassionate end of life care.

Everything about the home is designed to enable residents to enjoy the very best lifestyle. The home has a café, hair salon and cinema, and a wide range of tailored group and one-to-one activities are planned each week. Residents are supported to continue visiting friends and clubs in the community.

Each bedroom at Chandler Court has its own en-suite wet room, TV and 24-hour nurse call system. The chef-led catering team prides itself on creating delicious dishes tailored to residents’ tastes.

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Care Provided by Chandler Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lilly Dahms (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chandler Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,469
    • Self-Funded Residential Dementia Care from £1,559
    • Self-Funded Nursing Care from £1,709
    • RESPITE Self-Funded Residential Care from £1,679
    • RESPITE Self-Funded Residential Dementia Care from £1,767
    • RESPITE Self-Funded Nursing Care from £1,919

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Chandler Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Chandler Court Reviews (86)

Total of 86, showing 1-20
9.7

Chandler Court has a Review Score of 9.7 (9.709) out of 10, based on 29 reviews in the last 2 years. Over all time Chandler Court has 86 reviews.

Overall Experience

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  • 6
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Date Published

86
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Review from J N (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Chandler Court for 3 weeks respite care. She was not keen to go initially, but settled quickly, and was super impressed by how kind and helpful the staff were. The communication with us was good and I would recommend it to anyone looking for respite care for a relative.

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Review from Lorna M (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Chandler Court they have a wish list, my mum made a wish to Ski and on the 7th January 2025, Chandler Court made that wish happen. My mum looked so happy. It was her life long wish and Care UK made it happen. I can't thank everyone involved enough. Both my parents are in Chandler Court and I can't
thank all the staff enough for their care and compassion to both mum and dad. You made lovely memories not just for mum but for all our family to remember.

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Review from Sarah C (Wife of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband was failed by this home during respite in September. When he returned home after 10 days his hygiene had been so poor he had a dreadful skin rash requiring medical intervention and treatment for 5 days to resolve. Despite the Homes own records stating his compliance and minimal input needed
he was only showered twice during 10 days. He only took part in activities twice and did not see fresh air for the whole time. After an investigation and input from the Safeguarding team the Home agreed that the care had fallen short of what was promised. The dementia wing is fairly new and needs a lot more knowledge and understanding of dementia in order to support those relying on them. There seemed to be an over reliance on agency staff resulting in poor communication - my husband was repeatedly referred to by the wrong name which I was told was due to agency staff. This is on the surface a beautiful home but in my opinion falls short of providing good quality dementia care.

Reply from Samantha Debenham, Reviews Team at Chandler Court

Thank you for taking the time to leave feedback for Chandler Court. I am sorry to read you feel your husband was failed during his respite stay in September. At Care UK, we hold ourselves to high standards and I am sorry we did not meet these expectations. I understand your concerns and complaint has been through our formal complaint process. I would like to assure we will always reflect upon any complaint and lessons have been learnt and training has been implemented. We understand the importance of the activities and the lifestyle of our residents, and I am sorry this did not happen. Actions have been put in place to ensure this improves. I would like to thank you once again for taking the time to leave feedback. Best wishes.


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Review from Andrew M (Husband of Resident) published on 1 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's move into care was processed with dignity and consideration. It has been a very difficult transition for my wife, her condition not helping her emotional state. All staff involved have been extremely kind, understanding and proactive in sourcing workable and effective solutions to provide
comfort and reassurance. Although it has taken some time for her to settle the patience of the caregivers has been outstanding.
Communication and feedback have been first-rate. The team involved with my wife's care have always made time to talk to me, answer questions and happy to discuss future steps and involve me in care planning. They have also offered me support acknowledging the issues associated with coming to terms with placing a partner in care.
No one wants to be in this position. But I am secure in the knowledge that my wife is safe, cared for, and treated with dignity.

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Review from S S (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to move my mother from her previous care home as her needs changed. At such a difficult time, I came across Chandler Court when looking for somewhere to move mum to. From my initial telephone enquiry and visit, to today, I have been immensely impressed by the professional, compassionate way I
(and more importantly my mum) have been treated. The staff are amazing. Mum loves all of the activities, especially any with dancing, and popping to the coffee shop when family and friends visit her. The move to Chandler Court has been positive for mum and for me. Thank you.

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Review from G R (Son of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with Chandler Court so far. The room is very nice and all the personalisation was completed as promised before admission. Communication has been very good with us from assessment to admission. Staff seem very attentive and mum seems to be settling well.

Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your mother is settling in well and that your experience with us has been a positive one.


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Review from Anthony R (Husband of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole process of pre-admission was very well arranged and my wife's admission assessment was very sensitively handled.
Once my wife was accepted for a place, the exchanges of information were very clear and sensitively dealt with.
We had the chance to see my wives proposed room and asked what
we would like to see in the way of pictures etc. We brought clothes etc prior to admission to make the day of admission easier for us all. Everything that was promised was done perfectly. The day of admission could not have gone any better and thanks to the efforts of your team, my wive seems to be settling very well. We are extremely pleased with everything so far at Chandler Court. Thank you all so much.

Reply from Robin Hill, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience.At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from John C (Nephew of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my uncle needed to move into a care home, I wanted that care home to be Chandler Court and - what can I say - they have not disappointed. The staff have been consistently kind, supportive and helpful and have ensured that my uncle settles into his new home; communication from the team has been
great, including our first Resident of the Day call. The food at the home is of a consistently high standard and alternatives are always available at request. Thanks to all the team for making a difficult time for the family that much easier to navigate.

Reply from Caprice Geisha, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C C (Respite Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My three week respite was catered for very well. The staff were very helpful and nothing was too much trouble to them. The activities were excellent, but you were not pushed into anything you did not want to participate in. Overall, a good standard was achieved, even my visitors were very impressed
with the care home.

Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience of a respite stay with. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear you found that nothing was too much trouble for the team and you enjoyed our activities. We are very happy that your experience with us has been a positive one and that Chandler Court also impressed your visitors. Thank you.


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Review from Jo M (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Chandler Court for a couple of months or so now. My first impressions were of a friendly caring homely place. Those first impressions have been proved so right. It's taken time for Dad to settle in, but he is now happily settled well cared for, and is getting involved in more of the
activities. He loves his food and Chandler hits the mark here too, indeed I've joined him for his birthday and Father's Day and was impressed on both occasions. He particularly likes the coffee shop on the ground floor. Friends and family members who have visited have also been impressed with what they've seen too. Dad hasn't yet been on an outing, but I'm hoping in time he will and I certainly have no concerns about him doing so. Thank you Chandler Court, you're an amazing group of people.

Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience following your fathers admission into our care. We are very happy that he has settled in well and is enjoying the food, the coffee bar and getting involved in our activities. At Chandler Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from L R (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very well looked after, she is treated by everyone as an individual and take time when they can to talk to her to get to know her as a person. Myself and family have peace of mind which helps us as well as our Mum.

Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience it is lovely to see that you have peace of mind knowing that your mother is well looked after. At Chandler Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Yvonne S (Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came here for post-op care and had all the help I needed. Staff professional and always pleasant. Food very good especially homemade soups. Have no complaints.

Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience of a respite break with us. We are very happy that you found the respite break beneficial to your recovery and that enjoyed the food and appreciated the professionalism of the staff. At Chandler Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C G (Wife of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Chandler Court for 2 weeks of respite he could not have been treated, cared for, and welcomed more had he been the King. All staff were absolutely fantastic in making his stay so welcoming, attending to his wants, talking and listening to him We would both recommend anyone wanting
permanent or respite care go there, we could not fault the service, professional yet still caring, helpful and friendly (staff always smiling and willing to do anything for you and your family). Gold star Chandler Court's superb on every count.

Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience of a respite break with us. At Chandler Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for recommending the respite or ongoing care to others and we are very happy that the stay met all of your expectations. Thanks for the gold star.


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Review from S B (Respite Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my respite stay. The coffee shop was a great asset in meeting friends and family. Entertainment is good - particularly quizzes. The staff took every care nothing was too much trouble. Messages were passed on. The dining room is very attractive, and meals are always available. Perhaps more
salads could be on the menu! All around an excellent place to stay. I cannot find anything negative to say!

Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Dionne A (Granddaughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I visited Chandler Court, the staff made me feel welcome. They were kind, friendly, understanding, open, and honest about what they were able to offer in the way of care for my Nan. The rooms are beautiful, everything is always spotless. The home never smells like a hospital or care
home, it looks and smells like a high-quality hotel. The food options are always good, healthy, and well-cooked. The staff always accommodates my Nan's fussy nature. All the staff take time to chat, provide updates, and take the time to get to know the residents. Nan has been very happy here, which I never imagined as she has always been fiercely independent and wanted to stay at home. Thank you Chandler Court.

Reply from Caprice Geisha, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from R F (Son of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

What went well:
- On the whole, Chandler Court provides a reasonably good service. Facilities are excellent, food is great and staff make a real effort to be friendly with mum.
- Chandler Court has a welcoming atmosphere to visitors and I feel that any feedback I give is received positively.
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There are plenty of varied activities laid on for residents.
Even better if:
- As my mother has extremely limited movement, it is imperative that things are left within reach, such as magazines, books, cuddly toys, etc. There have been some occasions when I've arrived to find Mum unable to reach anything.
- There have been some staff who have left recently. In particular, nursing staff. One member of staff was very obviously frustrated. Whilst I don't know the details, I find myself wondering what was at the heart of their apparent low morale.
- Mum has false teeth and she is unable to clean them herself. Could they be cleaned more regularly, please?
Thank you.

Reply from Samantha Debenham, Reviews Team at Chandler Court

Thank you for your kind comments about our facilities, award-winning food, and the welcoming atmosphere you have experienced from our caring, passionate team here at Chandler Court. We are also pleased to hear you feel listened to, as we are always keen to hear feedback to ensure the service is of the highest standard. We understand the limitations of your mother's capabilities and will continue to ensure she has everything she needs when our team checks in on her. Our team is always available to assist residents with personal care and will speak with your mother to understand how we can help her clean her false teeth more regularly.


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Review from Karen K (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For our family, this period of respite was greatly appreciated and much needed.
On arrival, our mum's distress and anger at being left in a home soon settled following the kind words of the permanent residents. In Mum's world of dementia, she is distorted while the family battles with the reality
of day-to-day challenges.
Chandler Court gave us the peace of mind and knowledge she would be safe during her respite. Thank you.

Reply from Caprice Geisha, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Lewis T (Friend of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chandler Court has a very homely feel to it, the staff are always willing to go above and beyond and nothing is too much to ask, the food is always of excellent quality and there is always cake!
Chandler Court is an amazing home!

Reply from Reviews Team, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Helen P (Wife of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Excellent food. All residents very well looked after. Great rooms, all with wet rooms.

Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Kim R (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't thank the staff enough. Each and every member of staff went above and beyond to make my stepfather comfortable, pain-free, and as happy as possible. A special mention to the lifestyle coordinator and both the nurses who worked 15/16 Feb. And all the care assistants.

Reply from Caprice Geisha, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Chandler Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for Chandler Court is calculated as follows: ( (264 Excellents x 5) + (67 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 344 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chandler Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

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Meet the Team (1)

Lilly

Lilly Dahms

Job Title: Home Manager

Joined: 2023

I have over 10 years of experience in management positions in the care industry, and before Chandler Court, I worked as a Home Manager in a 56-bed service.


Care UK has an excellent reputation nationwide. Their values of caring, passion and teamwork are particularly important to me.


As a home manager, I believe it’s important to be positive, approachable, knowledgeable and passionate about exceptional care. I lead by positive example and do my best to ensure residents in our care are safe and happy every day.


I love the unpredictability of this role – no two days are ever the same. Interacting with the team and lovely residents and seeing them enjoy themselves makes me feel privileged to work at Chandler Court.


I’m proud to make a positive difference in people’s lives. Managing a care home comes with many challenges, but the reward of knowing you have played a part in achieving a better quality of life for people is priceless.


Outside of work, I’ve been a resident choreographer and performer for a charitable theatre group for almost 30 years. I perform in productions twice a year raising money for local charities. You might also see me attempting a challenge or two, from 26-mile hikes to 100 squats a day, to raise awareness and funding for vital charities.


Frequently Asked Questions about Chandler Court

What types of Care is Chandler Court registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chandler Court provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Chandler Court have?

There are 81 Single Rooms.

What are the Facilities & Services at Chandler Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chandler Court to the centre of Bromsgrove?

0.2 mile(s) as the crow flies, distance by road may be significantly further.