Chandler Court

Recreation Road, Bromsgrove B61 8DT
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9.7 86 Reviews
  • Chandler Court, Bromsgrove
Chandler Court is a purpose-built care home providing a full range of quality, person-centred care for older people. Care services range from residential and nursing care to dementia and compassionate end of life care.

Everything about the home is designed to enable residents to enjoy the very best lifestyle. The home has a café, hair salon and cinema, and a wide range of tailored group and one-to-one activities are planned each week. Residents are supported to continue visiting friends and clubs in the community.

Each bedroom at Chandler Court has its own en-suite wet room, TV and 24-hour nurse call system. The chef-led catering team prides itself on creating delicious dishes tailored to residents’ tastes.

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Care Provided by Chandler Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lilly Dahms (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chandler Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,469
    • Self-Funded Residential Dementia Care from £1,559
    • Self-Funded Nursing Care from £1,709
    • RESPITE Self-Funded Residential Care from £1,679
    • RESPITE Self-Funded Residential Dementia Care from £1,767
    • RESPITE Self-Funded Nursing Care from £1,919

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Chandler Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Chandler Court Reviews (86)

Total of 86, showing 61-80
9.7

Chandler Court has a Review Score of 9.7 (9.709) out of 10, based on 29 reviews in the last 2 years. Over all time Chandler Court has 86 reviews.

Overall Experience

  • 78
  • 6
  • 1
  • 1
  • 0

Date Published

86
9
19
29
57

Review from H R (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident on Sanders Suite at Chandler Court since February 2020. This has been a difficult time for us due to the Covid restrictions, however, I have found the staff to be excellent, very friendly and happy to answer any questions I might have. Mom has had the best care and I would
recommend Chandler Court.

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Review from J H (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chandler Court cared for my mother extremely well. Nursing care was also excellent as she was in bed and needed 2 hourly turns. The staff were always very kind and courteous to us all. I was given support at the end of mum's life - especially as this was in the middle of the coronavirus pandemic - and
afterwards. We could not have asked for more for our very special mum and I would not hesitate to recommend Chandler Court to anyone.

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Review from Ann H (Daughter of Resident) published on 25 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was on Buckingham Suite and was looked after by truly dedicated and compassionate staff who were not just carers and nurses, but people who really cared. During the difficult lockdown period, this helped give the family peace of mind. The care given to Dad in his later days was exceptional and
the support given to his family much appreciated at such a sad time.

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Review from Anne T (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At this time, one of the most challenging times in the history of care home provision, I have found exemplary care in Chandler Court! The standard of carers working at the home is exceptional, their commitment to the residents and support of each other is very apparent. Sadly my father died due to Covid-19
but his death was supported by highly skilled staff and has enabled me to feel much better about the whole experience.

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Review from K T (Respite Resident) assisted by family/friend published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never been in hospital in my 86 years to come out needing 6 weeks respite I could not have asked for a better care home to stay. Everything about the home, the care, the staff, the surrounding was just what I needed. I can thoroughly recommend Chandler Court.

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Review from Katrina H (Daughter of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed respite care when she left hospital in June. From the moment I walked through the door to look/arrange, I knew this was the perfect place for her. Outstanding in all areas, staff are friendly, polite and completely dedicated to the care and wellbeing of the residents. The home is spotlessly
clean and the food is excellent with various choices all home-cooked.
Mum absolutely loved it there that much she went back again in July! I can also rest assured knowing she is happy and well cared for.
The management and staff work tirelessly to ensure everything is perfect, they are a credit to Chandler Court.

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Review from D T (Wife of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, Chandler Court, if needed, is excellent.
Staff, from top to bottom, are friendly, courteous, professional and very helpful to residents and visitors alike.
It is a difficult job they all do and is very much appreciated, as they all attend to their duties with dignity for residents and great
compassion and respect.

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Review from Calum R (Son of Resident) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Chandler Court from August 2018 to March 2019 and the level of care she received was absolutely excellent.
The care the staff showed towards my mum was always of the highest level and she considered many of the staff as close friends. There was a high level of professionalism from
staff in all areas and also, a personable friendliness which helped my mum feel at home.
The quality of the food was particularly good. As a visiting family member, I alway's felt welcomed and could clearly see the excellent care my mum was receiving.

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Review from Nicola K (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic home. Nothing is too much for any resident. The staff are so well trained and treat every resident with dignity and respect. My dad has never been so settled when going for respite as he was with Chandler Court. For two weeks they have cared for my dad's every need even getting to know
him so well and involving him in activities, which he has never done before. It was lovely to visit him, he always had a smile on his face and was telling me how full he was after the excellent meals.
Dad said how lovely all the staff were and what a lovely place it is. From the initial phone enquiry every staff member has been so helpful, kind and professional so thank you.

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Review from Mary M (Resident) assisted by family/friend published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new resident, I can only say how happy I am with Chandler Court. I have had so much care and love showered on me. I feel safe and well cared for everyone is very friendly. I enjoy the meals and entertainment. The children from the local nursery light up my life on their visits.
It's been a busy
month with easter egg hunts, decorating baskets and being busy. I am looking forward to the rest of my life here in a relaxing and enjoyable atmosphere.

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Review from Hollie K (Granddaughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall my impressions are very positive. The standard and quality of care are extremely high throughout. The facilities are excellent.
All the staff are open, friendly and attentive being extremely professional in both attitude and appearance.
Minor observations - some small improvements could be
made in the following areas;
Assisting residents with oral hygiene needs.
Assisting with general appearance, e.g. hair washing and brushing.

Reply from Samantha Debenham, Personal Assistant at Chandler Court

Thank you for such positive feedback for Chandler Court in particular your comments about the high quality of care and the friendly staff. We are sorry to hear about your feedback on your grandmother’s oral hygiene and general appearance. We have addressed your concerns with the care team in order to make improvements. Please don’t hesitate to speak with the home manager if you have any further concerns.


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Review from J T (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came for 2 weeks respite care after a stay in hospital and it was a really positive experience for her, and us. She felt really looked after and for the rest of the family that was important and also some respite for us. We didn't think to mention at the initial assessment that Mum needed bed rails
but this was soon sorted. Maybe an extra question needs to be added to the assessment.

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Review from J K (Daughter of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are insufficient words to express how grateful I am for the care given to my mother since she was transferred here last July. The staff are caring and always helpful in maintaining dignity and always smiling. The food is excellent and always appropriate. My mother looks so much happier and has
gained weight. The activities provided are completely appropriate to my mother's condition and are amazing and overall the care is fantastic. A big thank you, to you all for your continued care.

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Review from N P (Respite Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my fortnight's residential break at Chandler Court I am now planning a long-term stay there - this providing health and wherewithal permits. I can't begin to tell you how impressive my stay was, the whole experience was outstanding and the staff faultless in every way, however, one word deserves
a mention - Restaurant. The deciding factor!

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Review from P F (Wife of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Chandler Court for over two months. As a family, we cannot fault the standards of care and support that he has received. The patience and understanding that has been shown have helped the transition into full-time care tremendously in all areas.
The staff go out of
their way to treat residents with respect, maintaining their dignity and enhancing in many ways the feeling that Chandler Court is a real quality 'home from home'.

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Review from Margaret C (Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Salient points = very good tempered whatever time of day or night, caring in every way i.e. nursing and health matters and, when the time can be found, will listen and try to help with matters that are worrying you. Sometimes there is not enough time in a day's events for one, who is 91 years old, to
really relax.

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Review from L W (Daughter of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very emotional time for Mum's family to have to make the decision of moving Mum to a nursing home. With the help of all management and staff, the family, but most of all, her daughters have for the first time in 6 years been able to relax a little knowing Mum is in safe hands 24/7. The management
team recognised the fact her daughters were struggling. They were very supportive, understanding and caring. Every person at Chandler Court has been so accommodating towards Mum (nothing is too much for any member of staff), who go out of their way to make themselves known. This is very important, as Mum suffers with dementia and her speech is very poor. With their constant care and understanding, Mum is beginning to show signs of settling in.

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Review from Karen M (Daughter-in-law of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care and facilities. Staff were professional and kind. The whole stay was of great benefit to both the resident and his family. The resident, father-in-law, was built up to a good level of health and has been able to return home and live independently. He was full of praise for the staff and
care he received.

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Review from Louise D (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial enquiry to admission, everyone has been very informative, friendly and patient. Really pleased with the way Dad has settled. Everyone helping him become accustomed with all the facilities. Lovely to be able to visit at any time and be kept up to date with all Dad's progress and needs.

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Review from Susan S (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have found Chandler Court exceptional in all aspects of handling the care of our Mum with dementia. We find great comfort in knowing that she is being so well cared for and seems to be so happy in her new environment. The care staff are friendly, welcoming and supportive. The activities
they organise help to stimulate Mum without pressure to participate. A fantastic start for a new home establishing itself.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Chandler Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for Chandler Court is calculated as follows: ( (264 Excellents x 5) + (67 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 344 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chandler Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

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Meet the Team (1)

Lilly

Lilly Dahms

Job Title: Home Manager

Joined: 2023

I have over 10 years of experience in management positions in the care industry, and before Chandler Court, I worked as a Home Manager in a 56-bed service.


Care UK has an excellent reputation nationwide. Their values of caring, passion and teamwork are particularly important to me.


As a home manager, I believe it’s important to be positive, approachable, knowledgeable and passionate about exceptional care. I lead by positive example and do my best to ensure residents in our care are safe and happy every day.


I love the unpredictability of this role – no two days are ever the same. Interacting with the team and lovely residents and seeing them enjoy themselves makes me feel privileged to work at Chandler Court.


I’m proud to make a positive difference in people’s lives. Managing a care home comes with many challenges, but the reward of knowing you have played a part in achieving a better quality of life for people is priceless.


Outside of work, I’ve been a resident choreographer and performer for a charitable theatre group for almost 30 years. I perform in productions twice a year raising money for local charities. You might also see me attempting a challenge or two, from 26-mile hikes to 100 squats a day, to raise awareness and funding for vital charities.