Chandler Court

Recreation Road, Bromsgrove B61 8DT
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9.7 86 Reviews
  • Chandler Court, Bromsgrove
Chandler Court is a purpose-built care home providing a full range of quality, person-centred care for older people. Care services range from residential and nursing care to dementia and compassionate end of life care.

Everything about the home is designed to enable residents to enjoy the very best lifestyle. The home has a café, hair salon and cinema, and a wide range of tailored group and one-to-one activities are planned each week. Residents are supported to continue visiting friends and clubs in the community.

Each bedroom at Chandler Court has its own en-suite wet room, TV and 24-hour nurse call system. The chef-led catering team prides itself on creating delicious dishes tailored to residents’ tastes.

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Care Provided by Chandler Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lilly Dahms (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chandler Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,469
    • Self-Funded Residential Dementia Care from £1,559
    • Self-Funded Nursing Care from £1,709
    • RESPITE Self-Funded Residential Care from £1,679
    • RESPITE Self-Funded Residential Dementia Care from £1,767
    • RESPITE Self-Funded Nursing Care from £1,919

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Chandler Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Chandler Court Reviews (86)

Total of 86, showing 81-86
9.7

Chandler Court has a Review Score of 9.7 (9.709) out of 10, based on 29 reviews in the last 2 years. Over all time Chandler Court has 86 reviews.

Overall Experience

  • 78
  • 6
  • 1
  • 1
  • 0

Date Published

86
9
19
29
57

Review from David C (Son of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class. Friendly staff, always happy to help. My one and only negative is the provision of mobility scooters should be made.

Reply from Amy Wilson, AD at Chandler Court

We appreciate your positive review of Chandler Court and are delighted to hear that you think we offer a first class service, excellent care and friendly staff. Like other care home providers it is not a requirement to provide mobility scooters, however, we do have our own minibus that is utilised frequently which residents thoroughly enjoy.


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Review from D H (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a respite resident following a small operation.
Throughout her 2 week stay, the staff were very attentive to her which was much appreciated by myself and 2 sisters.
The many varied activities also helped make my mother's stay for "easier" than we had imagined it would be.

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Review from S Y (Wife of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very welcoming on arrival. They took care to make my husband feel
comfortable. He settled in very quickly and was involved in activities straight away. He made a birthday card for our son, did some gardening and a spot of DIY. He was happy chatting to the staff and residents and doing
a quiz. He was encouraged to help in the kitchen and loved singing and listening to music. He enjoyed playing chess and doing jigsaws. He enjoyed a full English breakfast every day and a glass of red wine with dinner. He will miss all the activities when at home.

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Review from A B (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is given to the residents is second to none. They are always on hand and nothing is too much trouble. The home is always clean and tidy. Staff always contact you if there is a problem with your family member. The staff treat the residents as if they are their own family.

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Review from A R (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities. All staff superb. It's a joy to walk in and have such a warm welcome from all, whether it be reception, catering or nurses etc. The home has a very good 'vibe' and my father is extremely happy and settled and safe. I think Chandler Court sets the bar for other establishments.

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Review from Marilyn B (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved into the home following an acute illness and hospital admission. Prior to this, he had lived alone supported by myself. Moving to a care home could have been a very traumatic negative experience both for dad and myself. However due to all the staff's attitude, beautiful
home and facilities provided, my dad feels safe, secure and settling well. Nothing is too much trouble and the home is a great representative of care UK organisation.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Chandler Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for Chandler Court is calculated as follows: ( (264 Excellents x 5) + (67 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 344 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chandler Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

National Association of Care Catering Awards finalist

Recipient: Care UK

Date: Wednesday 21 Aug 2024 More details

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Meet the Team (1)

Lilly

Lilly Dahms

Job Title: Home Manager

Joined: 2023

I have over 10 years of experience in management positions in the care industry, and before Chandler Court, I worked as a Home Manager in a 56-bed service.


Care UK has an excellent reputation nationwide. Their values of caring, passion and teamwork are particularly important to me.


As a home manager, I believe it’s important to be positive, approachable, knowledgeable and passionate about exceptional care. I lead by positive example and do my best to ensure residents in our care are safe and happy every day.


I love the unpredictability of this role – no two days are ever the same. Interacting with the team and lovely residents and seeing them enjoy themselves makes me feel privileged to work at Chandler Court.


I’m proud to make a positive difference in people’s lives. Managing a care home comes with many challenges, but the reward of knowing you have played a part in achieving a better quality of life for people is priceless.


Outside of work, I’ve been a resident choreographer and performer for a charitable theatre group for almost 30 years. I perform in productions twice a year raising money for local charities. You might also see me attempting a challenge or two, from 26-mile hikes to 100 squats a day, to raise awareness and funding for vital charities.