Heron View

6-10 Outram Road, Croydon CR0 6XE
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1.6 2 Reviews
  • Heron View, Croydon
Heron View is registered with the CQC as a care home with nursing, able to support 35 (male) service users.
They specialise in managing behaviours that challenge including, verbal and physical aggression, sexual disinhibition and provide a robust service to support residents with an extensive forensic history. Individuals in their care may also present with a variety of mental, physical, or neurological diagnosis such as:
Dementia, Huntington’s, Korsakoff’s, Parkinson’s, Alzheimer’s disease and enduring mental health diagnosis.

Referrals for 3 floors typically come from General Hospitals, Neuro Rehabilitation, Locked Rehabilitation Hospitals, Community Services, also under Licence (HMPPS), Conditional Discharge or with oversight of Jigsaw.

As indicated above, Heron View is registered under the classification of care home with nursing, therefore 24-hour nursing support is available.

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Care Provided by Heron View

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lans Achilles (Manager)
  • Admission Criteria
    • NHS referrals only
    • Male only
    • Ages 18+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Heron View Reviews (2)

1.6

Heron View has a Review Score of 1.6 (1.591) out of 10, based on 2 reviews in the last 2 years. Over all time Heron View has 2 reviews.

Overall Experience

  • 0
  • 0
  • 0
  • 1
  • 1

Date Published

2
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2
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Review from Karen F (Sister of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Water pouring down onto my brother as he lay in bed from a flood on the floor above him. He was not moved to safety. They only moved his bed. He was upset over this. Caused him to cry and shout when he saw me. Unfair on a vulnerable adult.

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Review from Olive E (Sister of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Since I have written a review about the care home they have now restricted me from coming to visit my severely disabled brother whom I usually visit once a week minimum. This has caused him and I great distress as I am not able to phone him either and he is in a room with no WIFI access.

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Current Review Score: 1.6 (1.591)

Overview of Review Score

The Review Score of 1.6 (1.591) out of 10 for Heron View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.591 for Heron View is calculated as follows: ( (2 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (15 Very Poors x 1) ) ÷ 22 Ratings = 1.591

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Heron View is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 0 Positive Reviews ÷ 7 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Heron View

What types of Care is Heron View registered for?

Older Person Care, Mental Health Condition, Detention Under Mental Health Act & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heron View provide?

Palliative Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Heron View have?

There are 35 Single Rooms.

What are the Facilities & Services at Heron View?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Heron View to the centre of Croydon?

1.1 mile(s) as the crow flies, distance by road may be significantly further.