Welcoming and open to residents from 10th September 2018
Visitor and resident parking available on site
Elton House Care Home - Avery Collection has a Review Score of 9.9 (9.898) out of 10, based on 38 reviews in the last 2 years. Over all time Elton House Care Home - Avery Collection has 112 reviews.
Review from Judy S (Wife of Resident) published on 10 March 2025
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Reply from Aaron Peck, General Manager at Elton House Care Home - Avery Collection
Thank you so much for your wonderful feedback about our home and team. By having a whole home approach we believe it creates a relaxed, warm and friendly environment for our residents to call home. We are pleased to hear you enjoy the activities provided and support given.We look forward to seeing you soon.
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Review from A M (Son of Resident) published on 18 December 2024
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Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection
Thank you for taking the time to share your positive feedback about your father's time with us at Elton House. Your lovely comments will be shared with our dedicated team who take great pride in delivering the highest level of care and support to our residents and family members. We were so fortunate to have been a part of his life during his final months and it means so much to hear how grateful his family are. Your feedback inspires us to continue delivering the highest standard of care, thank you again for sharing your experience. Best wishes to you all.
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Review from Maria H (Friend of Resident) published on 16 October 2024
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Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection
Thank you so much for your wonderful feedback. We believe we have a fantastic team here at Elton House and your recognition of this is greatly appreciated by us all. By having a whole home approach, we believe this creates a relaxed and friendly environment for our residents to call home, our dedicated team works tirelessly to ensure that every resident receives the highest quality of care. We look forward to seeing you soon. Best wishes
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Review from H L (Wife of Resident) published on 10 October 2024
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Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection
Thank you so much for your wonderful review about our home and staff team. I will pass your kind comments on to them as they always strive to deliver high-quality care and support to all our residents and their families. We look forward to seeing you soon, very best wishes.
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Review from Susanne W (Daughter of Resident) published on 7 October 2024
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Reply from Aaron Peck, General Manager at Elton House Care Home - Avery Collection
Thank you so much for your kind words. We are very happy that mum enjoyed her stay and we hope to see her back with us in the future.
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Review from D F (Friend of Resident) published on 27 September 2024
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Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection
Thank you so much for your wonderful review. We're thrilled to hear that you've had such a positive experience with our team and facilities. Your kind words about our staff and home mean the world to us and we're grateful for your trust in looking after your friend.
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Review from R M (Daughter of Resident) published on 25 September 2024
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Reply from Jenny Bloomberg, Client Liaison Manager at Elton House Care Home - Avery Collection
Thank you for taking the time to share your positive feedback with us. Hearing that our care home has made a positive impact on your mother means the world to us and we're grateful for your kind words. It is an absolute joy to have your mother here with us, she is a huge part of our family at Elton House.
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Review from M B (Daughter of Resident) published on 24 September 2024
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Reply from Jenny Bloomberg, Client Liaison Manager at Elton House Care Home - Avery Collection
Thank you for your wonderful feedback on the home and our team. We take great pride in providing the best possible level of care from our nurses, carers and well-being team. We work together as a team to provide a welcoming home for our residents and family members and strive to achieve a sociable, safe and comfortable community our residents can call home. We look forward to enjoying more laughter with your father and family.
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Review from Cliff R (Son of Resident) published on 20 September 2024
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Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection
Thank you for your kind and positive review following your mother's stay with us. We value all feedback and strive for excellence throughout our home. We hope to welcome your mother again soon. Best wishes.
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Review from C D (Power of Attorney of Resident) published on 13 August 2024
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Reply from Jenny Bloomberg, Client Liaison Manager at Elton House Care Home - Avery Collection
Thank you so much for taking the time to review our home; your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents.
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Review from Denise S (Friend of Resident) published on 25 July 2024
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Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection
Thank you so much for your lovely review, your feedback is important to us. We take great pride in ensuring we deliver high-quality care and facilities for our residents. We look forward to seeing you again soon when you next visit. Warm regards
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Review from M P (Son of Resident) published on 11 July 2024
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Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection
Thank you so much for your lovely review your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care, and facilities and strive to achieve a sociable and comfortable community our residents can call home. It is an absolute joy to have your mother here with us, she is a huge part of our family at Elton House. We look forward to seeing you and your family soon. Best wishes
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Review from B R (Friend of Resident) published on 7 June 2024
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Reply from Aaron Peck, General Manager at Elton House Care Home - Avery Collection
Thank you for your kinds words and sharing you great experience at Elton House. We look forward to seeing you again soon.
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Review from S Y (Daughter of Resident) published on 28 May 2024
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Reply from Jenny Bloomberg, Client Liaison Manager at Elton House Care Home - Avery Collection
Thank you so much for your kind comments; your feedback is important to us, we pride ourselves on providing the best possible level of care we can. From our chefs, carers, nurses and our well-being team, we strive to achieve a sociable and comfortable community our residents can call home. We look forward to seeing you soon. Best wishes
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Review from J P (Respite Resident) published on 21 May 2024
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Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection
Thank you for your review and lovely comments, we take great pride in ensuring we deliver high-quality care and facilities for our residents. We miss seeing you each day in our caf but look forward to seeing you very soon when you come back to stay in July as we love having you as part of our 'Elton House' family.
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Review from H C (Son of Resident) published on 17 May 2024
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Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection
Thank you for the lovely review. We are so pleased you chose our home for your mother's stay. It was an absolute joy to have her here with us, we all miss her. Please come back and visit us soon, you'll always be a part of our 'Elton House' family. With best wishes.
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Review from J P (Son of Resident) published on 12 April 2024
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Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection
Thank you for your lovely comments, your feedback is important to us. We take great pride in ensuring we deliver high-quality care and facilities for our residents. Very best wishes to you and your family.
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Review from J G (Daughter of Resident) published on 12 April 2024
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Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection
Thank you so much for your kind comments; your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care, facilities and a welcoming home for our residents and their families. Thank you for choosing Elton House for your mother and becoming part of our family. Best wishes.
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Review from Samantha S (Daughter of Resident) published on 9 April 2024
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Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection
Thank you for such a wonderful review, we really appreciate your feedback and the acknowledgement of how great our team are. We take great pride in ensuring we deliver high-quality care, facilities and a welcoming home for our residents and families. Your mother was very special to us and a big part of our 'Elton House' family. Please feel free to pop in and see us at any time as you are all still a part of our family. Best wishes to you and the family, Jenny.
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Review from David H (Resident) assisted by family/friend published on 4 March 2024
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Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection
David, thank you for your lovely comments, your feedback is important to us. We work together as a team and take great pride in ensuring we deliver high-quality care, facilities and a welcoming home for our residents and families. We love having you as part of our ‘Elton House’ family.
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The Review Score of 9.9 (9.898) out of 10 for Elton House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.898 for Elton House Care Home - Avery Collection is calculated as follows: ( (408 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 453 Ratings = 4.898
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Elton House Care Home - Avery Collection is based on 38 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 38 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Nov 2019
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Job Title: General Manager
Joined: 2023
I began my career in the health and social care sector in 2012, where I started as a kitchen assistant and am now proud to be a General Manager leading a dedicated team in a prestigious care home.
I take great pleasure in being able to lead the way for change, respect and compassion for residents in our care. I feel it is most important for us to remember we are working in their home, and empowering individuality.
My dedicated team and I strive to provide a compassionate, safe, warm and homely environment where your family members can feel proud to live.
Job Title: Client Liaison Manager
Joined: 2023
I have been in the care industry for over 5 years and I am the main contact for families who are looking for a Care Home. I love supporting people, showing prospective residents our stunning home and helping them make the best decision for their loved ones.
Thinking about moving a family member into a Care Home can be a confusing and disconcerting time. Deciding on when it is the right time to move is a big step, it can be daunting and an unsettling time for those involved. I am always available to have a conversation about individual care needs and answer any questions you may have.
Having been through a similar situation with a family member who lived with dementia, I can really understand and empathise with every step of the journey families are having to take. I am passionate about caring and helping people to live well as they grow old and recognise the huge benefits of being in a community filled with love and kindness.
Job Title: Dementia Care Manager
Joined: 2022
Working as the Dementia Care Manager is the most rewarding role I could wish for, we are one big happy family! The staff have really pulled together, even more than usual over the last two challenging years. It really is a pleasure to supervise the Cheslyns community at Elton House and watch my team create such special bonds with the residents, we all truly care about the residents and their families.