Elton House Care Home - Avery Collection

Elton Way, Bushey, Watford WD25 8HA
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9.9 112 Reviews
  • Elton House Care Home - Avery Collection, Watford
Situated in Bushey on the outskirts of Watford, Elton House Care Home is a distinguished residential and dementia care facility offering respite and nursing care. Easily accessible from the M25, it holds a respected status throughout Hertfordshire.

Established in 2018, this opulent residential care home adheres to Avery's highest standards. Featuring 95 spacious private apartments, ranging from studios to one-bedroom deluxe suites, each unit is equipped with a personal phone line, kitchenette, and en-suite shower rooms. This accommodation is ideal for couples or individuals seeking independence while residing at the home.

The Watford care home presents an array of facilities for residents to enjoy, including a cinema room, hair salon, and therapy room. The lounges serve as vibrant social settings for residents to relish an aperitif, engage in friendly conversations, or savour the chef's freshly baked cakes. These spaces genuinely bring the Watford care home to life. Additionally, tranquil lounges are available for those desiring a moment away from social interactions or immersing themselves in a good book from the well-stocked library. The residence is also equipped with a state-of-the-art cinema room.

For individuals seeking dementia care homes in Watford, Elton House could be the ideal choice. The expert team is trained to cater to residents with various care requirements. The staff's meticulous selection and thorough training ensure that residents living with dementia receive the highest quality of care.

Care Provided by Elton House Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Aaron Peck (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (95)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elton House Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Welcoming and open to residents from 10th September 2018


  • Parking
  • Visitor and resident parking available on site


Elton House Care Home - Avery Collection Reviews (112)

Total of 112, showing 1-20
9.9

Elton House Care Home - Avery Collection has a Review Score of 9.9 (9.898) out of 10, based on 38 reviews in the last 2 years. Over all time Elton House Care Home - Avery Collection has 112 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Elton House is a warm, welcoming and caring home. The care is very professional and the team listen to the needs of the resident and respond appropriately.
The standards of both care and the environment are exceptionally high. The home itself feels more like a luxury cruise ship, with a spiral staircase
(as well as several lifts) and lots of break out areas to have a coffee and a piece of cake. It's delightful. The daily activities try to cater for all and certainly bring people together. The team never miss an opportunity to celebrate - big birthdays, Valentine's Day and Christmas was amazing! The food is varied and delicious within the bistro or the main dining room.

Reply from Aaron Peck, General Manager at Elton House Care Home - Avery Collection

Thank you so much for your wonderful feedback about our home and team. By having a whole home approach we believe it creates a relaxed, warm and friendly environment for our residents to call home. We are pleased to hear you enjoy the activities provided and support given.We look forward to seeing you soon.


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Overall Experience  Overall Experience 5.0 out of 5

My father was a dementia care resident of Elton House for 20 months until he passed away last month. We were really happy with Dad's care during his time at Elton House. The Dementia Care team especially were great and looked after him with great care - even as his dementia progressed. We were so grateful
for their care and support. But the way that the Elton House team treated Dad - and us, as we sat with him - during the last week of his life went beyond all our expectations. It was a blessing to us to experience the respect, dignity and love with which we and he were treated. Sitting there with Dad in his room over that last week, in the evenings and over the final night, we saw the level of tenderness in his care. We also experienced the excellent night team which I suspect most residents' families never get to see. We really deeply felt the care, respect and love that they showed to our family and, crucially, to my father.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you for taking the time to share your positive feedback about your father's time with us at Elton House. Your lovely comments will be shared with our dedicated team who take great pride in delivering the highest level of care and support to our residents and family members. We were so fortunate to have been a part of his life during his final months and it means so much to hear how grateful his family are. Your feedback inspires us to continue delivering the highest standard of care, thank you again for sharing your experience. Best wishes to you all.


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Overall Experience  Overall Experience 5.0 out of 5

On visiting Elton House everything from reception to care is second to none. All residents laughing, smiling and happy. The staff go above and beyond for residents, even with personal touches, every resident gets a Birthday Cake, the hospitality is fantastic, coffee and cakes amazing. Events food fantastic,
and birthday parties are made special. 5 stars for the Manager and Deputy Manager there really is something special about their relationships with residents, it's lovely to see!

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you so much for your wonderful feedback. We believe we have a fantastic team here at Elton House and your recognition of this is greatly appreciated by us all. By having a whole home approach, we believe this creates a relaxed and friendly environment for our residents to call home, our dedicated team works tirelessly to ensure that every resident receives the highest quality of care. We look forward to seeing you soon. Best wishes


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Overall Experience  Overall Experience 5.0 out of 5

I really feel that I chose the right care home for my husband. I would highly recommend Elton House. His room is a very good size the food is excellent always presented very well with many choices. When you enter Elton House you feel as if you have gone into a hotel, not a care home. This makes it very
pleasant for any of my husband's visitors. All the carers are excellent and very kind.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you so much for your wonderful review about our home and staff team. I will pass your kind comments on to them as they always strive to deliver high-quality care and support to all our residents and their families. We look forward to seeing you soon, very best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My mother had a very enjoyable and comfortable stay for a week's respite. She enjoyed joining in with various activities and said the food was very good. She found all the staff were friendly and kind. She liked her room and said everywhere looked very clean.

Reply from Aaron Peck, General Manager at Elton House Care Home - Avery Collection

Thank you so much for your kind words. We are very happy that mum enjoyed her stay and we hope to see her back with us in the future.


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Overall Experience  Overall Experience 5.0 out of 5

After my friend was transferred to Elton House he settled very quickly. The staff are very helpful and friendly. The room and amenities are always clean and inviting. Respectful and understanding people make the day-to-day atmosphere amazing on my visits. I see many happy residents. I would highly recommend
Elton House from managers down to cleaning/nursing staff "Just Amazing".

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you so much for your wonderful review. We're thrilled to hear that you've had such a positive experience with our team and facilities. Your kind words about our staff and home mean the world to us and we're grateful for your trust in looking after your friend.


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Overall Experience  Overall Experience 5.0 out of 5

We have found the care at Elton House Care Home to be outstanding. My mother, post a hospital stay, returned to Elton House extremely unwell. Had it not been for the care of the staff in the dementia unit, I think the outcome would have been very different. They nurtured my mother back to health. The
support from the entire team for not just my mother but also us as a family has been amazing. Thank you.

Reply from Jenny Bloomberg, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you for taking the time to share your positive feedback with us. Hearing that our care home has made a positive impact on your mother means the world to us and we're grateful for your kind words. It is an absolute joy to have your mother here with us, she is a huge part of our family at Elton House.


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Overall Experience  Overall Experience 5.0 out of 5

Overall amazing and kind staff and management. The rooms are spacious and clean. I especially like the built-in kitchenette which allows residents more freedom and dignity. I am extremely thankful and amazed at one treatment and specialised care my father has received. They have made him feel included,
well cared for and safe. The management especially are very kind, funny and efficient.

Reply from Jenny Bloomberg, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you for your wonderful feedback on the home and our team. We take great pride in providing the best possible level of care from our nurses, carers and well-being team. We work together as a team to provide a welcoming home for our residents and family members and strive to achieve a sociable, safe and comfortable community our residents can call home. We look forward to enjoying more laughter with your father and family.


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Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for one week respite, whilst my sister (her carer) had a break. Staff were first-class, food excellent.
We shall review!

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you for your kind and positive review following your mother's stay with us. We value all feedback and strive for excellence throughout our home. We hope to welcome your mother again soon. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Staff are very attentive to the needs of the residents. They also encourage her to become involved in appropriate activities - but not always successfully!

Reply from Jenny Bloomberg, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you so much for taking the time to review our home; your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents.


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Overall Experience  Overall Experience 5.0 out of 5

I recently visited a friend at Elton House care home, and my first impressions of the home were amazing. I was met at the door by the Maintenance Manager who was very helpful and showed me to my friend's accommodation. On walking through the site it was very clean and the staff looked busy but happy.
I was offered a drink from Reception on arrival when I also met the Home Manager who was very polite. Whilst I was there on my visit we viewed the garden area which was very clean and tidy with lots of seating and was offered a slice of cake and a drink. Overall experience was very good and my friend is extremely happy and looking forward to my next visit.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you so much for your lovely review, your feedback is important to us. We take great pride in ensuring we deliver high-quality care and facilities for our residents. We look forward to seeing you again soon when you next visit. Warm regards


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Overall Experience  Overall Experience 5.0 out of 5

My mother always had a great experience at Elton the staff and nurses couldn't be more supportive and helpful. The home itself is beautifully kept and comfortable. I would recommend it highly as a permanent residence of a respite and stay.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you so much for your lovely review your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care, and facilities and strive to achieve a sociable and comfortable community our residents can call home. It is an absolute joy to have your mother here with us, she is a huge part of our family at Elton House. We look forward to seeing you and your family soon. Best wishes


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Overall Experience  Overall Experience 5.0 out of 5

Lovely staff and well-kept facilities. Always friendly when I visit, have been a few times now and always nice. Happy with the care my friend receives and look forward to visiting again soon. Thank you

Reply from Aaron Peck, General Manager at Elton House Care Home - Avery Collection

Thank you for your kinds words and sharing you great experience at Elton House. We look forward to seeing you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

Really beautiful care home that feels like a hotel! According to my mother, the food is delicious and the dining room setting is lovely. Lots of activities that cater for everyone. All the staff are very friendly and informal. The carers are fantastic and so helpful in looking after everyone’s needs.

Reply from Jenny Bloomberg, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you so much for your kind comments; your feedback is important to us, we pride ourselves on providing the best possible level of care we can. From our chefs, carers, nurses and our well-being team, we strive to achieve a sociable and comfortable community our residents can call home. We look forward to seeing you soon. Best wishes


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Overall Experience  Overall Experience 4.0 out of 5

This was my first experience of residential care and I found the experience of a week's respite care interesting and informative. The care was excellent, and the food was not always to my taste but there was always a choice and it was served promptly and with a smile. The activities and comfort were
excellent. There was also lots of seating and quiet corners to sit and read, knit, and crochet. I hope to return when my daughter goes abroad in August. Thanks, Elton House.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you for your review and lovely comments, we take great pride in ensuring we deliver high-quality care and facilities for our residents. We miss seeing you each day in our caf but look forward to seeing you very soon when you come back to stay in July as we love having you as part of our 'Elton House' family.


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Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Elton House in December 2022. It was a big wrench for her to give up her flat, and as I saw it, her independence. However, once she saw her now home she was very impressed! Her apartment was lovely with a door opening onto a patio and the garden. She enjoyed all aspects of life
at Elton House but especially the cafe! All of the staff were amazing and couldn't do enough for her. The care was exemplary. I thoroughly recommend Elton House.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you for the lovely review. We are so pleased you chose our home for your mother's stay. It was an absolute joy to have her here with us, we all miss her. Please come back and visit us soon, you'll always be a part of our 'Elton House' family. With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

We have had a very good experience here. Excellent facilities and friendly and caring staff. Food consistently good too, tasty and lots of choice. Does not feel like a care home. Happy to recommend it.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you for your lovely comments, your feedback is important to us. We take great pride in ensuring we deliver high-quality care and facilities for our residents. Very best wishes to you and your family.


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Overall Experience  Overall Experience 5.0 out of 5

I’m very happy with the care my mother receives at Elton House Care Home. The care staff are always friendly, take the time to chat with her and report back to me any concerns they may have. Her room is always clean and tidy and her medication is dealt with in a professional manner at all times. There’s
usually something going on in the communal lounges and whilst she doesn’t always want to join in, someone always knocks on her door to let her know what’s happening.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you so much for your kind comments; your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care, facilities and a welcoming home for our residents and their families. Thank you for choosing Elton House for your mother and becoming part of our family. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

From the first conversation with the Elton House Care Home manager, the care for my mum has been outstanding.
All the staff knew her well. All her medical needs were cared for. We cannot thank them enough. Her stay was only five weeks as she was terminally ill - her dignity and being pain-free were
priority.
It takes a certain type of person to work in care and Elton House has the best. My mum passed away peacefully with her family around her on the 19th March. Again, the care home was so supportive to us.
Thank you Elton House for choosing my mum to care for in her final days - we will never forget it.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you for such a wonderful review, we really appreciate your feedback and the acknowledgement of how great our team are. We take great pride in ensuring we deliver high-quality care, facilities and a welcoming home for our residents and families. Your mother was very special to us and a big part of our 'Elton House' family. Please feel free to pop in and see us at any time as you are all still a part of our family. Best wishes to you and the family, Jenny.


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Overall Experience  Overall Experience 5.0 out of 5

I came to Elton House Care Home in January this year and I am happy with my stay so far. The team are all very caring and always ready to help. The home is like a lovely hotel. I would recommend it.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

David, thank you for your lovely comments, your feedback is important to us. We work together as a team and take great pride in ensuring we deliver high-quality care, facilities and a welcoming home for our residents and families. We love having you as part of our ‘Elton House’ family.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Elton House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Elton House Care Home - Avery Collection is calculated as follows: ( (408 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 453 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elton House Care Home - Avery Collection is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Aaron

Aaron Peck

Job Title: General Manager

Joined: 2023

I began my career in the health and social care sector in 2012, where I started as a kitchen assistant and am now proud to be a General Manager leading a dedicated team in a prestigious care home.


I take great pleasure in being able to lead the way for change, respect and compassion for residents in our care. I feel it is most important for us to remember we are working in their home, and empowering individuality.


My dedicated team and I strive to provide a compassionate, safe, warm and homely environment where your family members can feel proud to live.


Jenny

Jenny Bloomberg

Job Title: Client Liaison Manager

Joined: 2023

I have been in the care industry for over 5 years and I am the main contact for families who are looking for a Care Home. I love supporting people, showing prospective residents our stunning home and helping them make the best decision for their loved ones.


Thinking about moving a family member into a Care Home can be a confusing and disconcerting time. Deciding on when it is the right time to move is a big step, it can be daunting and an unsettling time for those involved. I am always available to have a conversation about individual care needs and answer any questions you may have.


Having been through a similar situation with a family member who lived with dementia, I can really understand and empathise with every step of the journey families are having to take. I am passionate about caring and helping people to live well as they grow old and recognise the huge benefits of being in a community filled with love and kindness.


Lisa

Lisa Pitchford

Job Title: Dementia Care Manager

Joined: 2022

Working as the Dementia Care Manager is the most rewarding role I could wish for, we are one big happy family! The staff have really pulled together, even more than usual over the last two challenging years. It really is a pleasure to supervise the Cheslyns community at Elton House and watch my team create such special bonds with the residents, we all truly care about the residents and their families.


Frequently Asked Questions about Elton House Care Home - Avery Collection

What types of Care is Elton House Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elton House Care Home - Avery Collection provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Elton House Care Home - Avery Collection have?

There are 95 Single Rooms.

What are the Facilities & Services at Elton House Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elton House Care Home - Avery Collection to the centre of Watford?

1.6 mile(s) as the crow flies, distance by road may be significantly further.