Elton House Care Home - Avery Collection

Elton Way, Bushey, Watford WD25 8HA
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9.9 114 Reviews
  • Elton House Care Home - Avery Collection, Watford
Situated in Bushey on the outskirts of Watford, Elton House Care Home is a distinguished residential and dementia care facility offering respite and nursing care. Easily accessible from the M25, it holds a respected status throughout Hertfordshire.

Established in 2018, this opulent residential care home adheres to Avery's highest standards. Featuring 95 spacious private apartments, ranging from studios to one-bedroom deluxe suites, each unit is equipped with a personal phone line, kitchenette, and en-suite shower rooms. This accommodation is ideal for couples or individuals seeking independence while residing at the home.

The Watford care home presents an array of facilities for residents to enjoy, including a cinema room, hair salon, and therapy room. The lounges serve as vibrant social settings for residents to relish an aperitif, engage in friendly conversations, or savour the chef's freshly baked cakes. These spaces genuinely bring the Watford care home to life. Additionally, tranquil lounges are available for those desiring a moment away from social interactions or immersing themselves in a good book from the well-stocked library. The residence is also equipped with a state-of-the-art cinema room.

For individuals seeking dementia care homes in Watford, Elton House could be the ideal choice. The expert team is trained to cater to residents with various care requirements. The staff's meticulous selection and thorough training ensure that residents living with dementia receive the highest quality of care.

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Care Provided by Elton House Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Aaron Peck (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (95)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elton House Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcoming and open to residents from 10th September 2018


  • Parking

  • Visitor and resident parking available on site


Elton House Care Home - Avery Collection Reviews (114)

Total of 114, showing 21-40
9.9

Elton House Care Home - Avery Collection has a Review Score of 9.9 (9.914) out of 10, based on 33 reviews in the last 2 years. Over all time Elton House Care Home - Avery Collection has 114 reviews.

Overall Experience

  • 94
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Review from Samantha S (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first conversation with the Elton House Care Home manager, the care for my mum has been outstanding.
All the staff knew her well. All her medical needs were cared for. We cannot thank them enough. Her stay was only five weeks as she was terminally ill - her dignity and being pain-free were
priority.
It takes a certain type of person to work in care and Elton House has the best. My mum passed away peacefully with her family around her on the 19th March. Again, the care home was so supportive to us.
Thank you Elton House for choosing my mum to care for in her final days - we will never forget it.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you for such a wonderful review, we really appreciate your feedback and the acknowledgement of how great our team are. We take great pride in ensuring we deliver high-quality care, facilities and a welcoming home for our residents and families. Your mother was very special to us and a big part of our 'Elton House' family. Please feel free to pop in and see us at any time as you are all still a part of our family. Best wishes to you and the family, Jenny.


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Review from David H (Resident) assisted by family/friend published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Elton House Care Home in January this year and I am happy with my stay so far. The team are all very caring and always ready to help. The home is like a lovely hotel. I would recommend it.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

David, thank you for your lovely comments, your feedback is important to us. We work together as a team and take great pride in ensuring we deliver high-quality care, facilities and a welcoming home for our residents and families. We love having you as part of our ‘Elton House’ family.


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Review from Maureen H (Sister of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eton House looks and feels like a 5-star hotel the staff from management to support staff are all very helpful and friendly. My brother came to stay at Elton in January this year and I feel he is getting the best care. He says the staff are all lovely and he really enjoys the food. I would highly recommend
Elton House.

Reply from Aaron Peck, General Manager at Elton House Care Home - Avery Collection

Thank you for your wonderful feedback and for taking the time to review our home. We love having your brother with us and seeing his family when you visit. Thank you for choosing Elton House, and becoming part of our family. Best wishes


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Review from M D (Next of Kin) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff very friendly and very welcoming. They pay attention to detail and are considerate to the guests and the residents. The rooms are airy, clean and bright. The food is beautifully presented and is prepared to a high standard. I love the 'feel ' as you enter the main doors. The
bonus point is that all the staff love dogs and are allowed to visit the home, creating a life and giving home.

Reply from Jenny Bloomberg, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you so much for your lovely review and comments. We are very proud of our home and strive to ensure all our residents, families and friends feel welcome at Elton House, even our four-legged friends which we love seeing. Our chef and his team endeavour to maintain a high standard at all times. I look forward to seeing you and my little four-legged friend soon. Best wishes


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Review from David P (Son of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t speak highly enough about the team and facilities at Elton House. Our father was there towards the end of his life and they went out of their way to not only support him, but the family as well. We found there to be genuine care from everyone from the support staff to the nurses and the management.
Having seen a number of homes prior to this, it’s in a completely different league to the rest. It’s a place you actually want to spend time in, which makes these decisions so much easier. My only regret is that our father didn’t move there earlier, as I think he would have benefitted from the wider facilities and community. I would like to extend a specific thanks to the manager and the client liaison manager and the third floor team who made a difficult time so much easier.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you for sharing your positive feedback which is important to us, your lovely comments will be shared with our dedicated team. We take great pride in ensuring we deliver the best of care for our residents, the care and services we deliver are extremely important to us. Very best wishes to you and your family.


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Review from Amrit S (Grandson of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has recently stayed for respite care in the home and had the best experience. The service was remarkable. Management and staff were incredible and very friendly. I would recommended this home to anyone who is looking for a long or short stay for their loved ones. The home itself looks
like a five star hotel.

Reply from Karen Fleming, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you so much for your kind words, we are so happy that you, your grandfather and the wider family were happy with the respite stay, we do pride ourselves on giving excellent care in wonderful surroundings. We are sure that your review will help other family members when they are looking for care for their loved ones.


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Review from James M (Son of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elton House is top notch. My father has visibly improved since he arrived at Easter. He walks a lot, with his pusher, is very well looked after and well nourished. Great that he can access the garden with Mum and family now the weather is fine. The carers know everyone's name and are very dedicated.
To see the pictures of Dad going to a funfair and his pleasure of eating at ninety-nine made my day!

Reply from Karen Fleming, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you so much for your kind words. I must say, like you, the improvement in your dad's mobility since he came to Elton House has amazed us all! He is now enjoying life to the full; he loves the trips out and all of the social events that we arrange.


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Review from A C (Son-in-law of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care home. Wonderful, caring staff and lovely facilities. An all-round great place for my mother-in-law.

Reply from Karen Fleming, Client Liaison Manager at Elton House Care Home - Avery Collection

Hi, thank you for taking the time to review our lovely home. We are pleased that you are happy with everything we are doing for your mother-in-law. I must say, she has come on leaps and bounds since she joined us and her smiles tell us everything.


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Review from K R (Friend of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy at Elton House, and I am very impressed with the standard of care, the lovely cuisine and all the happy faces!

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

It is very kind of you to take the time to leave a review for Elton House - thank you very much! We are so pleased that you and your friend enjoy the ambience, service and care we love to provide!


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Review from K B (Friend of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home with a great atmosphere, perfect for a respite stay.

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you very much for leaving a review for Elton House; it is much appreciated. We are delighted to hear that your friend very much enjoyed her recent respite stay with us!


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Review from Jackie C (Niece of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Elton House last month, and as a family, it was a difficult decision to make. It has turned out to be our best decision. My aunt has settled in well, is happy, and above all, well cared for.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you for taking the time to submit your review; we know this can help other families make their decisions on care for their loved ones. Your aunt has made lots of new friends here, which I know was one of her concerns when making her decision about which home to move into; she particularly loves the trips we go on and has embraced all of our extensive activity programs.


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Review from Russell C (Nephew of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved into Elton House last month, and he is happier, healthier, enjoys the activities and tells me he should have made the decision years ago.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Firstly, thank you for your kind words; we are so pleased that your uncle has settled in so well into his new home. I can see the difference this has made to his quality of life; his smiles say a thousand words.


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Review from G W (Granddaughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elton House is an amazing place, and the staff are just wonderful. The head chef can't do enough for the residents, and the lady on reception is soo helpful. Our whole family is very happy.

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you so much for your lovely review; we really appreciate you taking the time to write one. We are delighted to hear that your grandmother and her family are so happy with the care and support she receives.


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Review from Daniel B (Grandson of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home. My grandmother is very well looked after and very happy!

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you for taking the time to write your review; we are delighted that your grandmother has settled so well into her new home, and we are so pleased that she is joining in our varied activity program as well as making lots of new friends.


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Review from K O (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to the home for respite, and the staff could not have been more helpful or caring, especially one member of staff. They made his whole experience of respite very positive; he was delighted with the standard of care he received and enjoyed the food and surroundings.

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

We really appreciate you taking the time to write a review, thank you. We enjoy providing respite stays at Elton House and seeing the recovery process and growth in confidence first hand. Hopefully, your father may visit us for one of our events in the future.


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Review from Carly T (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the care that Mum receives from all the staff that look after her. The home is beautifully decorated, the food is excellent, and there are plenty of activities. Mum is treated with kindness and dignity. I can't praise them highly enough, especially one member who is wonderful!

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you so much for writing a review for Elton House! We are delighted to hear that you are happy with all aspects of your Mum's care and lifestyle. Hopefully, your review will help in the decision making process for other families at the research stage.


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Review from Ian G (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for making our father's last couple of months comfortable (even though he didn’t want to be there!). It’s a lovely caring home, and we were very grateful.
The team were marvellous.

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you very much for taking the time to leave a review; it is much appreciated. We very much enjoyed having your Dad (and his dry sense of humour!) with us at Elton House.


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Review from A H (Daughter of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in really well.
The staff are very friendly and efficient; they know all the resident's needs.
A lovely, friendly, clean place.

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you very much for leaving a review for Elton House and our amazing staff; it is much appreciated!


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Review from T P (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all-round, can't fault it! Special mention to the head chef; his Sunday Roasts are amazing!

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

We really value your feedback; thanks very much for taking the time to leave a review. I will also pass on your compliments onto our award-winning chef!


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Review from S B (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to an unexpected stay in the hospital, it was no longer possible for my father to return home to live on his own. He moved into Elton House and embraced life there almost immediately! He is very happy there, and I am so grateful to all the staff who are very kind.

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you very much for taking the time to leave a review; it is much appreciated by the staff at Elton House and useful for families currently researching. We are delighted to hear how much your father is enjoying our lovely community!


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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Elton House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Elton House Care Home - Avery Collection is calculated as follows: ( (361 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 394 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elton House Care Home - Avery Collection is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Aaron

Aaron Peck

Job Title: General Manager

Joined: 2023

I began my career in the health and social care sector in 2012, where I started as a kitchen assistant and am now proud to be a General Manager leading a dedicated team in a prestigious care home.


I take great pleasure in being able to lead the way for change, respect and compassion for residents in our care. I feel it is most important for us to remember we are working in their home, and empowering individuality.


My dedicated team and I strive to provide a compassionate, safe, warm and homely environment where your family members can feel proud to live.


Jenny

Jenny Bloomberg

Job Title: Client Liaison Manager

Joined: 2023

I have been in the care industry for over 5 years and I am the main contact for families who are looking for a Care Home. I love supporting people, showing prospective residents our stunning home and helping them make the best decision for their loved ones.


Thinking about moving a family member into a Care Home can be a confusing and disconcerting time. Deciding on when it is the right time to move is a big step, it can be daunting and an unsettling time for those involved. I am always available to have a conversation about individual care needs and answer any questions you may have.


Having been through a similar situation with a family member who lived with dementia, I can really understand and empathise with every step of the journey families are having to take. I am passionate about caring and helping people to live well as they grow old and recognise the huge benefits of being in a community filled with love and kindness.


Lisa

Lisa Pitchford

Job Title: Dementia Care Manager

Joined: 2022

Working as the Dementia Care Manager is the most rewarding role I could wish for, we are one big happy family! The staff have really pulled together, even more than usual over the last two challenging years. It really is a pleasure to supervise the Cheslyns community at Elton House and watch my team create such special bonds with the residents, we all truly care about the residents and their families.